32 Responses for "SMPT problem!"

1. Pepper_1 November 20th, 2006 at 2:21 pm 1

   Hi

   Normally, we can’t send email through the SMTP server of one ISP while currently connected to a different ISP. To resolve this, simply send ur email using the SMTP settings of the currently-being used ISP, and just set the reply/return address to your original email address.

   For example:

   Your corporate email is hosted by, say, ispOne.com
   If you send email, you use smtp.ispone.com (assumption lang ng smtp server)

   But if your current connection to the internet is SmartBro.
   Your smtp settings should be smtp.smartbro.net for it to pass through, else you may get a relay error.

   If you’re using Outlook Express, create two email accounts – one for ispOne and another for SmartBro. You can still receive msgs sent to your ispOne inbox and able to send outgoing email.

   ‘hope this helps….

2. mylane February 6th, 2007 at 8:31 am 2

   Hi,

   I actually setup my SMTP (I’m using ThunderBird) to smtp.smartbro.net but it still not working. I keep getting an error.

   But when I tried to send mails in my smartbro account (provided by them) the email was sucessfully sent. Seems I cannot send emails from other domain than smart bro.

   Please advise.

3. hurricane24 February 12th, 2007 at 3:44 pm 3

   yeah that’s absolutely right. i tried sending a couple of mails to a “@yahoo.com” domain but i just failed. on the first few days after i setup my ms outlook it was working fine. there seem to be a problem on their server not ours.

   btw, i use this setup on ms outlook. never tried thunderbird though.

   incoming mail: pop.smartwifi.com.ph
   outgoing mail: smtp.smartbro.net

   try setting up other email clients like ms outlook and test it there or disable any firewall if you have one.

4. mdmc95 April 24th, 2007 at 3:48 pm 4

   here’s how I fixed it. Leave your POP3 setting as is. Change your SMTP to smtp.smartbro.net

   Now the bit it doesn’t tell you anywhere on the internet….

   In “More settings…”/Outgoing Server check the MY outgoing server (SMTP) requires authentication. Check the button for Log on Using and input your username and password given to you by Smart. Click OK , next, finish. Go back and try to send test email

   No username or password coz Smart forgot to tell you???? Username is the first letter of you first and second name plus your family name. eg Charles B Atlas -> cbatlas and the password is 123456

   Switch OFF any STMP accelerators such as OnSpeed if you have them installed.

   Cheers

   JJ95
   http://www.mdmc.org

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7. LJ Sky January 29th, 2008 at 9:43 pm 7

   I’m having the same exact problem – could not send email when using outlook 2007 but i could receive one.

   I’ve already these settings:

   incoming mail: pop.smartwifi.com.ph
   outgoing mail: smtp.smartbro.net

   and

   incoming mail: pop.smartbro.net
   outgoing mail: smtp.smartbro.net

   ** ANd either way, i couldnt receive any email still. **

   ~SET-UP INFO~

   Internet Email settings:

   (General)
   [myusername]@smartbro.net;

   (outgoing server)
   checkbox for outgoing server SMTP requires authentication is checked w/ my logon info.

   (connection and advanced menu)
   I used the defaults.

   I hate to call smart TS because it’s BS to wait for so long on the line and be placed on a loooooooooooong hold for no resolution.

   WHen doin the repair/diags, POP3 appears to be good but the prob here is with the smtp which appears to be a problem with the server itself – and our ISP should take care of this concern. I’ve already emailed them and never got a response. That’s pretty odd..

8. jay January 30th, 2008 at 2:50 pm 8

   im using mac mail and smartbro. i had my yahoo account set up in my Mail app using smtp.mail.yahoo.com.ph and i can send and receive emails.

9. iMark Designs March 18th, 2008 at 7:57 pm 9

   one more thing.. i can’t send emails using other domain, specially my own personal domain email address.. bull-shit to all developer/engineer of technical broadband that can’t solve this kind of shit puzzle. IMOE i have tried to send many times in Smart Ass, but no luck. and when i use Globe Dick, it can send many as you can. so, is this the time that do we need to jump ship to the other ?

10. Jo June 6th, 2008 at 12:37 am 10

    Im using my personal webmail in Outlook

    On the advanced settings..

    Enable SSL on both pop and smtp..

    and use the following ports:

    Pop: 995
    SMTP: 465

    Hope this helps..

11. Mon Gregorio September 8th, 2008 at 4:34 am 11

    I have been using a private e-mail server and i used smtp.smartbro.net as sending server.Working fine pero alam kaya nila na ung ginawa nilang yun eh puwedeng pang scam ng users ng smartbro? Set an e.g. create an account with just an smtp and use the service of smartbro, so it means just for sending purposes, now think of a good email name like yourname@senate.gov.ph or name@microsoft.com.ph, then try to send it to anyone who you want to fool, your message will be sent but expect that most of the time it will go to their junk folders dahil nga magkaiba ang server. )

12. Arnold Marquez December 24th, 2008 at 10:58 am 12

    set your smtp to smtp.smartwifi.com.ph

13. Ernie February 23rd, 2009 at 11:38 pm 13

    don’t change your smtp server. just change the port to 587. i tried every advice given above and they don’t work for me. i did this using smtp.gmail.com and it worked. it’s not true that SmartBRO does not allow other outgoing servers aside from their own. hope this helps.

14. Ernie February 23rd, 2009 at 11:39 pm 14

    don’t change your smtp server. just change the port to 587. i tried every advice given above and they don’t work for me. i did this using smtp.gmail.com and it worked. it’s not true that SmartBRO does not allow other outgoing servers aside from their own. hope this helps. have a nice day.

15. te February 24th, 2009 at 9:00 pm 15

    i changed the port to 587 for gmail…. galing! gumana nga. thanks for posting this… though we should have seen that dun sa settings na nasa site ng gmail, kasi naka-post naman din dun hehehe.

16. glen March 10th, 2009 at 5:24 pm 16

    Outlook has been working fine with smtp.smartbro.net sinces ages. HOWEVER since last night when i try to send i get this message
    ” ‘info@ocean-republic.com’ on 3/10/2009 2:11 AM
    451 4.7.1 Greylisting in action, please come back later
    SO i guess they changed something and never told any body. The support office here is useless. So i’m stuck trying to send emails.

    ANyone know the new SMTP settings?

17. Joel May 4th, 2009 at 10:58 pm 17

    My ISP is Shaw Cable…but since I live in the Phil half the year, I access my shawmail with Outlook…
    My server settings are :

    pop.shaw.ca (incoming)
    smtp.smartbro.net (outgoing)

    It works for me…I hope this helps!

    bojoelais

18. Rey May 22nd, 2009 at 10:37 am 18

    ^_^, i can use thunderbird and other mail application. Contact me if you still need help with these carcinogenic ISP. Here’s my email. shinryuu_rey17@yahoo.com

19. Mark Jagunap June 25th, 2009 at 8:53 am 19

    Outgoing : smtp.smartbro.net
    Port: 25

    For MS Outlook Express or MS Outlook
    On More Settings->Outgoing Server Tab->Uncheck My outgoing server (SMTP) needs authentication

20. J e g X July 6th, 2009 at 3:01 pm 20

    i tried all of your suggestions but i still cant do both (send and receive emails)
    and it seems like the problem is with my pop server. my log on prompt keeps on popping up eventhough ive put my correct user id and password. i am trying to use my yahoo email add for my outlook 2007

    using the following servers:
    incoming pop: pop.mail.yahoo.com

    please tell me what the fuck im doing wrong! hehehe appreciate if you can help me out guys.. thanks.

21. Leon Andrews August 12th, 2009 at 8:04 am 21

    Tried all the above but not workinh until I chaged the out going smtp setting to smtp.info.com.ph in Outlook Express now working the same as when I was back in Australia and connected to my Tadaust server.

22. grace August 17th, 2009 at 2:48 pm 22

    i am using mac mail. my ISP is smartbro. i cannot send. i tried all the above suggestion, but still not working. please help.

23. grace August 17th, 2009 at 3:06 pm 23

    mac mail po ang gamit ko.

    incoming server:salvacion.init0.ch

    ung ISP is smartbro? hindi ho ako makasend gamit ung mac mail, but if i use webmail ng smartbro, makakasend po ako…

    still waiting for the help… kc, May 2009 pa po ako tumawag sa customer service ng smartbro, and even to go to the smart center to ask help until now(aug. 17) po hindi pa rin ok ang sending configuration.

    pero sa office po, pantelco/dsl ung gamit namin na ISP, same server(salvacion.init0.ch), wala po problema, we can send.

    help is high appreciated…

24. themon khinekie August 18th, 2009 at 8:41 pm 24

    hmmm.. ngayon nga ang hirap mag connect ng mga proxy.. huhuhuhu.. I hope that there is working proxy na mabilis pa din.. jejeje

25. jerry November 24th, 2009 at 4:59 pm 25

    Guys pls. help me. i’m using smart bro prepaid and i set my company email using smtp.smartwifi.com.ph and it works and sending no error, but but when i try to send to my own address, my message is not arrive on my own email. pls help me for my smtp settings. thanks in advance

26. SmartBro September 18th, 2010 at 8:03 pm 26

    EVERYONE just switch to Globe Tattoo. Globe Tattoo works fine with smtp ports as far as my webmail configuration is concern. Smart could not fix that problem until now and their technical support could not do anything. Based on my experience recently, I was really pissed off by Smartbro with this problem and it really affected my work a lot because I could not use my outlook to send emails. After switching to Globe Tattoo my outlook mail works very fine with me! Globe Tattoo Mabuhay ka! Nabuhay ulit ang work ko!

27. Lig November 19th, 2010 at 2:03 pm 27

    Cannot access yahoo mail via smart bro. Tried laptop with xp as well as desk top with window 7 but still failed; tried it in one internet shop, via dial up, even abroad & accessed it. Hence, it’s the smart bro isp! Anyone managed to solve this as the entire Smart Tech’l. Dept. CANNOT!

28. G November 25th, 2010 at 11:34 pm 28

    Eh hinayupak talaga itong smartbro. minsan gagana, minsan ayaw. those server engineers are a fluke. I guess we should start identifying them, list down their names and publish them to the internet so no one will ever ever hire them ever again.

29. teem March 24th, 2011 at 1:26 pm 29

    Haaaaaaaaayy… smartbro iloilo…please do something naman quickly… in the past year, okay na okay ang connection ko dito, bakit ba bigla na lang ganito…mawawalan ako ng hanapbuhay nito e…

    and if i call for your technicians to visit my home here and have them check the problem, the agents would say, tomorrow , tomorrow, tomorrow is myschedule…….tapos hanggang 14 na morrows na… masamang magalit pero talagang nakakairita kayo e…

30. geekfemme June 9th, 2011 at 2:22 pm 30

    POP means Post Office Protocol—your incoming should matches to the current setting provided by your email server

    ex. your email is behlat@yahoo.com

    POP3 or Incoming – mail.yahoo.com

    SMTP means Simple Mail Transfer Protocol—your outgoing should matches to the current setting provided by your ISP

    if your ISP is SMARTBRO then the outgoing should be smtp.smartbro.net

    atleast one of these should work whether incoming/outgoing…

    IF STILL NOT WORKING…

    * check the error code..the error code is standard for all email clients. best way to look for the meaning of the error code is through support.microsoft.com then follow the steps provided

    *IF INCOMING is not working, disable your security software. If it works then all you have to do is to check your security settings for the INCOMING…Like NORTON, MCAFEE they these special setting for incoming messages

    *another for INCOMING, if your using a yahoo account you won’t be able to use it into any email clients especially if it’s a free account..You will need to sign-up for their yahoo plus

    *IF OUTGOING is not working, check first if you’re able to go online, or else you cannot send out messages…or verify the smtp settings by calling your ISP hotline

31. awness September 16th, 2011 at 1:43 pm 31

    gumagana pa po ba ang SMTP sa globe?ask lang po,hehehe webmail.globelines.com.ph di po maka rcv outgoing q….tsk2x…

32. michelle mariano October 11th, 2011 at 4:27 pm 32

    Got this problem with my boss laptop, whenever he came here in the philippines he can’t send email… he can send anywhere except here (using t-online)… tnx for the one who posted to change the port to 587… I successful made it… he can now send email…