Change your portal password as soon as possible if you are using the default password given by your installers.

There maybe a possibility that your account can be compromised if you don’t change your password.

If you can’t change it for some reason (like an error or invalid email address which does not permit you to edit your profile) call Smart customer service and ask for assistance so you can change your password. I would also recommend to change the security question (ex: What is your favorite color? etc) in your profile while you change your password.

If somebody has access to your default password and username and account number before, he can generate a new password using the “Forget your password?” link in the portal if he knows the answer to your security question. All these info are available to your installers if you don’t change your password and security question as soon as he goes out of your house after installation.

It may also be a cause of your intermittent problem if somebody else is using your paid account…so change your portal pwd after reading this suggestion and post in your comments.

Hope this helps.

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