Can’t transfer connection to other PC
Sep 20, 2008 Author: bahtul | Filed under: Smart BroHi,
I am currently having problems with transferring my connection to my other PC. I can’t get authenticated correctly by the smartbro-lok portal *sigh*
Details of what happened:
- transfer lan to other pc
- wait for IP to be retrieved
- try initial browsing (i.e. www.google.com)
- diverted to smartbro-lok portal
- logged in
- account authentication… (which doesn’t work correctly for X years already)
- error message “New setting in your connection has been detected…. “account will be temporarily deactivated”
- tried again for IE and firefox.
Just like to ask if any of you has encountered this problem. Thanks! ^_^
Note: I didn’t bother calling the hotline as they are full of (*&@#*%$. I already know how to restart my PC and how to release/renew my IP. No need to tell me over and over again.
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46 Responses for "Can’t transfer connection to other PC"
Experienced the same before when I got a new PC. The only solution to this is that you really have to call their Customer Support, no matter how lousy they are, because they will have to register your new MAC to their system.
Baliw!! kapag nagbago ka ng lan card, xmpre hnd kaagad un madedetect ng network!!! xmpre kaylngan mong maglogin sa portal or enter u lang ung service reference number or account number. itawag nyo sa hotline ung password generation kasi sa hotline na rereset un. at anung cnsabi mong release/renew??? Same lang naman yan sa disable/enable… !!!????
bahtul, there’s no problem naman if you can ask for assistance to smartbro….madali lang naman basta handa mo lang yung account and reference number mo…i know you can do it….
tssskkk tssskkk..bago ka bang client ni smartbro?**** ka..before ka mgcomment try mo munang mag ask ng question sa hotline..sa prob mong yan,hotline lng makakatulong sa yo..pero kng gusto mong ayusin,umakyat ka sa bobong,kunin mo ang antenna at ipukpuk sa ulo mo.baka mg ok pa connection mo..ayos..
ganito ba talaga katagal ang holding time ng smartbro hotline tech support? mag-t-ten minutes na ata akong nakikinig sa music na pinapatugtog nila wla pa rin sumasagot
Hay talaga smartbro buti ka nka pasok ka e ako di mka dial amp.. hmmm bka nka tulog yong tech? kaya panay music nalang?
alex kravchenko…
frantically betrayer controllers,annexes despots accumulate:…
hi! ang problem ko naman, dati nakakaconnect din ako using my laptop.. desktop kasi talaga nakakabit yung cable.. pero nung mga nakaraang araw hanggang ngayon di na ko makaconnect sa laptop. dati kasi pag nililipat ko yung cable, lagi ako nareredirect sa login page. pero ngayon di na ko nareredirect dun. pagkabit ko sa laptop, lumalabas lang yung portal tapos pag hinintay ko or kahit iclick ko yung” if you’re not automatically redirected, click here”.. nag pe page cannot be displayed na.. lagi na lang ganun ang nangyayari. tapos pag sa desktop, ibinalik ko yung cable di na ko hinihingan ng info or di na ko nirerequire mag login tulad dati. automatic na agad nagcoconnect.. by the way, sa laptop ko nga pala nakalagay sa tray, or dun sa taskbar sa may dalawang monitors na maliit: connection: Local only.. pero dati local and internet yun e./. tulong naman po.. thanks in advance!
hi po sa lahat… tulong naman po… pareho kami ng problem ni kuya alvin… dati nga pede ko ma transfer2x yung connection ko…ala kasi kami router… ngayon nga eh ala na ako connection sa isa ko pang pc… ang sabi “connection interrupted while connecting to server” connected nga ako pro wala naman connection sa isa kong pc… pro pag itong pc ko ngayon ang gamit ko… agad2x ako connected at d na ako napupunta sa smartbro portal… pls help po… tnx in advance!!
hi tungkol sa problem ni alvin at genesis:
try nyo lng to if mag work sa inyo.
this is what are you going to do:
PART 1:
Do this on the pc/laptop where the connection was first installed
1. go to Start > Run
2. type CMD in the box
3. on command prompt type IPCONFIG /ALL
4. take note of the details listed as shown below:
(assuming that Local Area Coonection is the ethernet card where smartbro cable was attached to)
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek Fast Ethernet NIC (the name depends on your NIC brand)
Physical Address. . . . . . . . . : 00-1C-F0-xx-xx-xx (this is your MAC Address)
Dhcp Enabled. . . . . . . . . . . : Yes (for residential)
IP Address. . . . . . . . . . . . : 192.168.8.xxx
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : xxx.xxx.xxx.xxx
DNS Servers . . . . . . . . . . . : xxx.xxx.xxx.xxx
5. pgkatapos nyo makuha ang info, do this on your other pc/laptop:
PART 2:
method 1:
Start > Connect to > Show All Connections
Method 2:
Start > right-click on My Network Places > select Properties
when the Network Connection Windows launched, do the following:
1. right-click on Local Area Connection
2. select Properties
3. select General
4. select Internet Protocol (TCP/IP)
5. click on Properties ( tcp/ip configuration will appear)
6. select Use the following IP address
7. enter the details gathered in PART 1
IP Address. . . . . . . . . . . . : xxx.xxx.xxx.xxx
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : xxx.xxx.xxx.xxx
DNS Servers . . . . . . . . . . . : xxx.xxx.xxx.xxx
8. click Ok.
9. select General > click Configure beside Realtek PCI Fast
Ethernet NIC (the name depends on your NIC brand)
10. NIC configuration will appear, select Advanced
11. select Network Address
12. on Value, default is Not Present, select the first option
button and enter the MAC address taken from ipconfig as shown:
Physical Address. . . . . . . . . : 00-1C-F0-xx-xx-xx (this is
your MAC Address)
Note: you may need to restart your pc for the configuration to take effect or you have to configure again the TCP/IP after the restart coz it may reset your configuration.
if you have problem of doing this you may contact my at YM: lov3_inv4d3r
hope this helps!
kuya jorz na try ko na po yung sinabi nyo …
pro hindi ko parin ma transfer yung smartbro namin
elp naman po…
thank you very much!
ang importante jan yun MAC (Physical Address) ng machine na una mong ginamit, just transfer the MAC address to the new machine as well as the IP address or pwede obtain mo IP address automatically
try mo
b56psupsclc84xlt
kuya jorz na try ko na po yung sinasabi nyo
pareho na po mac address ng dalawang pc ko
pro ala parin connection yung desktop
sabi dun sa may system tray connected na daw ako sa internet pro bakit po ala parin connection
haaaaaaaaayyyyyy
salamat po talaga sa tulong
tnx in advance!!
lolx… yung router lng po ang lagyan nyo ng MAC ADDRESS then auto obtain na yung mga client.. mail me for ur questions
@ blueblink
wala nga daw router tol. nililipat lng nya ung cable..
@ genesis
tol gawin mo parang ung cnbi lng ni jorz, pero alin b s dalaw mong comp. ang gumagana ung internet? lets just say kung alin ang gumagana un ang kupyahin mo ng MAC.. simple lng just like dis
1. on mo ung comp m n me connection
2. punta ka local area networking
3. punta k sa support, details, dun makikita mo physical addres mo db? copy m un..
4. punta k sa isang computer m. wich is sabi hndi makaconnect
5. punta k uli sa LAN connection, - properties, - configure,- advance, - network address. dun mo i type ung phisical address or mac add. na kinopya mo… mag ddisconnect at magcoconect din yan. make sure lng na na nka naka ASSIGNED BY DHCP. kung hindi nman. punta ka uli sa LAN- TCP/IP - PROPERTIES- CHECK M LNG OBTAIN IP ADDRESS AUTOMATICALLY SAKA UNG DNS. den ok mo nah…
try mo uli bka merong mali s ginawa m.. kc 4 me that thing works many tyms… hope it help and it will be ok to u..
@riderx
kuya riderx na try ko na po yung sinasabi nyo..
hindi parin po ako nakakapag browse
huhu
pareho napo mac address ng dalawa kong pc
pro wala parin connection yung isa
ang sabi sa system tray connected na daw ako sa internet
pro bakit pag try ko mag browse ang sabi connection interrupted..
T.T
nga pala pag sa pc na may internet connection ko e plug
yung wire…umi ilaw yung yellow tsaka orange nung wire ^^
pro pag sa isang pc… umiilaw yung yellow pro pag sabi na connected na daw ako.. hindi na xa umiilaw.. ^^
tnx po in advance!
Sir, ang MAC(Media Access Control) address ang importante sa internet connection natin sa Smartbro. Ung MAC(unique address) address kase ang ireregister ng Smart sa kanilang mga servers. If you are using a swith/hub, kung cno lng ang may MAC na nakaregister sa Smartbro ang siyang makakaconnect. To solve this problem, you have to CLONE the MAC address and you can easily distribute the connection to your other pc’s. Ang tanong, pano mag clone????? Ang sagot ay to use a ROUTER. Ang router ay maraming gamit. It manages logical addressing, it can be a DHCP(server cya ng mga IP address for your private address. Pero may limit din un depende sa manufacturer.) server, cyempre NAT firewal, and etc. Kase ang tinigin sa atin ng labas na network(example PLDT, SMART, GLOBE) ay one computer lang. Medyo mahirap intindihin pero ganun ang concept nya.
If I am not mistaken, ang MAC address ay UNIQUE address ng bawat LAN card. You can’t change it. If you want your pc’s to be connected in the internet, use the computer’s MAC address that was use to connect your computer to the internet at first. How? SIMPLY CLONE the MAC, use a ROUTER.
sbi nga nila… “perfom first before you complain”
ndi lahat ng problem s smartbro connection may be resolved only on your own, line “your account is temporarily deactivated”.. malamang!! kailangan mo n tumawag sa hotline to adjust your account. dahil kahit ilang ulit mong ihataw sa ulo mo ang monitor at keyboard mo, hndi mgging successful and activation dahil MALI ang pag-enter mo ng SERVICE REFERENCE NUMBER at ACCOUNT NUMBER. wag mag magaling.. tao ka lang.. sabi nga nung nabasa ko, smart was built by human hands. at kung tao ka, maiinitihan mo and kasabihang “nobody’s perfect”…
ung paglipat naman ng connection from computer to other pc/laptop, NORMAL lang mag-aapear yung SMARTBRO PORTAL. at for your security and authentication purposes, you need to login your account info. for example, gumagamit ka ng wireless router, anyone in your place who has a wireless laptop can access your connection only if they know your service reference number and account number. dahil once na-detect ng laptop nila ang connection mo,automatic din n mag-aappear yung portal. aba, alam mo bang babagal ang connection mo pag nka-router ka??
sa ngayon, sumubok akong tumawag sa *1888, hindi na ako naghihintay ng matagal dahil meron na silang auto-generated system checking.. once your concern is technical,make sure na nasa harap kau ng computer,at nkasaksak ang motorola adaptor ng smartbro mo.
maganda ang smartbro connection. wag puro reklamo.. tumingin ka muna sa salamin bago ka magreklamo… tao!!!
Patulong po regarding sa router, npapagana ko before yung linksys router sa pag share ng smartbro internet.,actually ang purpose ko makapaginternet using my laptop wlan kahit saang pwesto ng house. Ang setting ko before sa router ko dchp tapos mac adress cloning and gumagana naman before pero ngayon february ayaw na gumana, bumili pa nga ako ng dlink router ayaw pa rin, ano po kaya ang sousyon?nablock na kaya ng smart ang gumagamit ng router?
Sorry sa pag-English, copy-paste ko lang to kasi lipat ako from site to site trying to get help…
@riderx and jorz
Help with Vista please, error code P30040 when trying to sign in using a 2nd unit:
My problem is this, hope you guys can help:
1. Smart Bro works just fine on my desktop.
2. I transfer the ethernet cable to my laptop (Vista) and open Internet Explorer or Firefox.
3. I am taken to the Smart Bro Portal (after about 3 minutes of waiting for the page to redirect).
4. I try to sign in using my Service Reference # and Account # then click Submit. Website gives me “error P30040, please open another browser.” Then the Submit button locks. I open another browser, it does the same thing.
Tried calling tech support but they were no help at all (@smartbro agent, no offense but this is true. I was entering my service ref # and account # correctly.
Need answers ASAP, please help. Is this a Vista problem? Will I have more luck when I buy a router and go wireless with the laptop?
Please email me at eug_1284@yahoo.com kung meron kayong maitutulong, o di kaya balik na lang ako sa website na to.
Salamat!
VISTA USER
uhhmmmm
try nyo poh magupdate nang browser…
try nyo poh INTERNET EXPLORER 7 or 8
o kya FIREFOX 3.0.6 or 3.0.7
nakagamit na q nang windows 98,2000,xp and vista pero sa 2000 lang ako nagkaproblem nang ganyan dahil sa browser
ngupdate lang ako tapos aus na
@ yesyesyes
Talaga… yung mismong error P30040 ang nakukuha mo dati? Sige sige susubukan ko yun. Salamat sa advice!
ayos ang smartbro ano!!!! kasi ok ung service nila. paputolputol ang connection……
i have the same problem with Vista user, at first i was using Vista, i tried to call the smartbro hotline. but nothing happens. so i bought new LAN card. And do the same steps but still it does not connect. so i change my OS to XP and still it does not connect, the error code is error code P30040 and b1640. even if i remove the new LAN card. it only connect to my old PC.
i also try to use the New LAN card to my old PC, then it did not connect. it will only connect to the old PC with its built in LAN card.
I’ve been trying to fix this damm thing for about 5 days.
Please anyone can help solve this problem.Thanks!
sorry its error b1046,
anyone knows how to solve this problem?
Okay, eh, eto naman yung tragicly farse smart bro story ko.
My aunt(ofw) wanted to see the the outside view of the house so bumili ako ng router (obvious ba na di makaabot sa labas ng bahay yung wire XD ::lol::) From time to time, i switch the connection from wireless to “wiresome” XD, eh ngayon, di na ako nakaka log in sa smart bro portal pag naka wired connection ako. Pero okay lang sa wireless.
Is it normal na pumupunta sa smart bro portal eveyrtime i switch from wireless to wired internet connection or vice versa?
Bat di na ako nakakaconnect sa net kung wired connection yung gamit ko?
HELP!!!
Eto yung lumalabas oh:
Error Code B1046 encountered. Please call the Smart Bro Hotline for assistance. Toll free number 1-800-10-6727277 via PLDT. Manila, 6727277. For SMART, dial *1888. Thank you!
GAAAH!
OMG GAB, pareho lang pala tayo ng problema XD
As far as I know, if you change your cable internet and put it in the other computer (other than where your internet configured), the moment Smartbro detects it, its system will block that. You can not also change or edit its IP Address and cant copy it to another, and so on… The truth is, it is only grant you one license to use it to the original computer that it was assigned. If you want to have another access to the internet thru other computer, Smartbro is telling you, subscribe another one or acquire their plan where it has a sharing category!!!!
Good day po sa inyo:
eto naman po ung problema ko:
nung dati pa..nagpalitpalit lng kme ng connection sa cable ng ate ko between sa laptop niya at sa laptop ko..tpos isang araw na lang.nung nilipat ko sa laptop ko..nagask cya ng SRN at account no. tpos isinulat ko naman at nakaconect na ako…….pero..nung nilipat ko ulit ung cble sa laptop ng ate ko.,naghingi cya ng SRN at account no., tpos nung nilagay ko na at nitry ko na magkonek..”Error B1046 encountered.Please call Smart bro…” na ang parati sinasabi..nu po ba dapat gwin?nu po ba yang error B1046?
iyot na lng para managhan…….
Tanung ko lang poh… paano po ba mag-calibrate ng antenna?
kasi po diba kapag bagong reset ung antenna, kailangan i-calibrate ung radio settings?..
thanx po…
hellow po thanks sa mga help d2 sa forum ..
thanks po.. kay jors
may problem pa ko kasi pumunta q sa mozzila q may hinihingi na username at password e.. anyone canhelp me thanks po madami
hellow cnu po ba ang may knowledge about sa mga uto cables??
kasi po gumawa ako ng straight at cross cable connection pero d ko makonect pareho sa pc q ung internet
sinu po makakatulong? email po ako plsss…
iconicosprey@yahoo.com
salamat
[quote]Ernest
December 16th, 2008 at 12:50 am 19
If I am not mistaken, ang MAC address ay UNIQUE address ng bawat LAN card. You can’t change it. If you want your pc’s to be connected in the internet, use the computer’s MAC address that was use to connect your computer to the internet at first. How? SIMPLY CLONE the MAC, use a ROUTER.[/quote]
[B]Another way to clone your MAC is to spoof it using a MAC spoofer diba?[/b]
@smartbro agent:
ULOL!!!!
hi dadaanin ko nalang po sa tagalog para madali kong maeexplain problem ko….mga sir nung binili ko ung laptop ko tpos kinabit ko ung smartbro cable ng desktop ko gumana sya pero nung hugutin ko tapos ikinabit ko ulit inenter ko ung srn tsaka account no. ayaw naman masubmit ang nakalagay po dun gumamit ako ng ibng browser so i used IE kaya lang ganun pa rin ung error hindi pa rin masubmit tumawag na ako sa hotline pero hanggang ngaun wala pa rin sinubukan ko using router di na makaconnect ung desktop ko same as my laptop
pa help naman po
@alvin and genesis
try to disable your firewall and antivirus then run mo ulit ung browser mo mag reredirect na yan sa smartbro portal
tpos maactivate mo na ulet ung connection mo ;D
I travel quite often and stay at two of our houses, so i use 2 desktops and a laptop, I’m a subscriber of both Smart Bro (since its the only ISP on the location of one our house) and PLDT DSL .. I don’t have a problem plugging in my notebook at the DSL connection, but with Smart Bro it was a difficult thing, i couldn’t connect using my notebook since it was initially installed/connected with my desktop, but i find a way thru it by following the advice from this thread (thanks’)… Thou i noticed yesterday, while i was attending a class for my MBA, i tried connecting to the wireless service within the campus, but i just couldn’t get connected, was cloning MAC(for the Smart bro connection) affects other network connections? like a wireless connection…
looking forward to your comments… thanks’ a heap….
na encounter ko na rin yan na problem and have called smart hotline for the nth time and ang palagi nilang sinasabi is to monitor for 24 hours. We have done na all the trouble shooting steps na klangan…Pano ba gagana ang troubleshooting steps nila eh galing na mismo sa CSR nila na sa Higher technical support dapat manggagaling ang adjustments…Hay naku..this just proves smart has a lousy technical department with the worst customer service…pinapa troubleshoot ang mga customer nila na wala namang adjustment on their end..ginagawa nilang tanga ang mga customer nila….
patulong naman po… I can’t connect kasi sa laptop, dati namang gumagana ang connection ko kahit ilipat ko yung cable from desktop to my laptop…
Eto error msg:
Error Code B1046 encountered. Please call the Smart Bro Hotline for assistance. Toll free number 1-800-10-6727277 via PLDT. Manila, 6727277. For SMART, dial *1888. Thank you!
I tried calling the hotline kaya lang walang silbi parin…
GAAAH!
SMART plan 999 is actually design for a single PC use. If your problem still exist then you better ask SMART’s Technical Support to make necessary system changes on your account.
Why not use a router instead of removing and plugging your LAN cable from one computer to another?
hi guys im ask ko lang po kung mag kakanet ka pag katapos mung ma refformat ng pc mo……tnx po
Dear smart bro,
the last time na tumawag ako subrang emotional ako dahil sa ang tagal ninyong idiniliver ang billing ko, mas anuna ko pang natanggap ang text ninyo na your smart bro account0701692853 is over due pls pay 955.69 immediately at any authorized payment center to avoid disconnection service. so binayaran ko without the billing dumating sa akin ang billing jan 13, 2010 the more akong nagalit nong nkita ko billing ko 955.69 kasi last oct. 9. 2009 nasira ang connection ko naayos ng smart bro oct 21, 2009 so 1 week akong walang net sibi ng tinawagan ko sa *1888 tawagan ko uli sila pagnaayos yong connection ko para mai adjust rebate ko ginawa ko naman after a few days nagtext sa akin ang smart adjusted amount has been credited to your account. thank you for your continued patronage. ang tanong sa 1 week na wala akong connection 43.31 lang pala ang discount ko? subrang liit naman yan so kong 1 month pala akong connection sisingilin nyo pala ako ng 825.76 diba malaking lugi para sa costumer na magbayad ng ganon kalaki na wala namang pakinabang so wala kayong kwenta net you are promising for nothing ang tagal pa ng connection ninyo everytime magnet ako pagnagcall ako ang tagal pa ko pa maghintay paray maysumagot about 30min.
riderX - ang taba ng utak mo! maraming salamat! problem din yan ng nephew ko e… from laptop to pc, ayaw mag browse khit sa smartbro portal nila… what a shame sa video demo nila on how to troubleshoot that kind of problem. Imagine,nag download pa ko ng .flv para lang ma view ung solution sa problem ko, ala namang silbi hehehe… kaya inuulit ko ang pasasalamat sayo riderX at kay jorz na din…
pero may isa akong concern pa…. bakit sa LAN properties, Advanced tab ng pc nya, ayaw lumitaw ung pedeng i-click ang Internet Connection Sharing? Ang andun lang, e ung Windows Firewall Setting, ano kaya dapat kong gawin d2?
thanks in advance!
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