Misfortunes of Smart Wifi and Smart Bro Customers
SmartBro Share It was first introduced last March 2009. It used to be available for Php999 a month with a 90-hour free allocation. Smart has now moved this offer to “unlimited”.
Speed : Up to 2 Mbps
No. of Hours use : *UNLIMITED good for up to 5 PCs
Connection : Wireless Connection (Via Wifi Router)
Requirements : Subscriber Application Form, Proof of Address, Proof of Identification and signed Waiver Form.
Total Initial Payment : 1st mo. MSF P999 + one-time router fee P2,500
Lock-in Period : 12 months
Popularity: 3% [?]
45 Responses for "SmartBro Share-It now Unlimited"
Has anyone tried this plan? Was it ok? I’m planning to apply for an internet plan with Smart. I’m choosing between the 999 plan then buy a wireless router or the share-it plan with the router included.
I have a smartbro account, at P 999.00/month. I don’t know what speed I am paying for, but my internet speedometer indicates speed from 100 - 200 kbps.
Not really very fast but intermittent too.
I’ve had enough so I decided to apply for a Bayantel DSL with speed (daw) of 768 kbps, for P 1,199.00 including landline phone.
I hope I made the right decision.
Currently subscribed to the old Plan 999 (and have been for about three years). Right now my speed would max out at 768kbps to 1mbps. Noong 2006 from 384kbps naging 512kbps. And this July 30, 2009 from 512 kbps to my current speed of 768kbps to 1mbps as I mentioned earlier. I’d like to check out the Share-It Plan 999 although based on most customer gripes and complaints (including the ones here) eh I’m doubtful of it’s reliability. I don’t wanna lose my current speed (which is freakin’ awesome btw).
I’m a smartbro agent, ive tried installing share-it to my clients, and it was ok, very good as long as you are covered by the hspa tower, just the other day, i did speed test in one of my client, at speedtest.net it reads 2.35mpbs were just about 500 meters from the smart tower, what want to suggest to smartbro share-it is to eliminate the need to maintain the first browsing window which you click to connect the router to the network,, because if i disconnect, the other users that are connected will be redirected to the portal again.
hope they can do something about it.
more power smartbro!!!
that’s what i’ve been complaining to the smart CSR. that login window is useless and it only consume memory resources. one instance of an open IE6 eats 50MB and is doing nothing. Smart told me that its their security protocol. I don;t understand how it became a security when you only have to click the YES button. Also, logging-in is not needed anymore since we’re subscribed to an U-N-L-I-M-I-T-E-D account.
[...] Jurdan August 5th, 2009 at 1:29 am [...]
[...] Jurdan August 5th, 2009 at 1:29 am [...]
paki-ayos naman connection namin dito sa balibago, sta. rosa laguna, lagi intermittent connection kahit 4 bars naman ung signal ko.. 3 months ago ok naman.. pero ngayun hays..
[...] Jurdan August 5th, 2009 at 1:29 am [...]
pls. naman paki update un mga statement of accounts ko, ngaun wala na dumarating na bills, iba parin un kesa sa mag print ka pa sa internet . nagtitipid na ba kau? lakas ninyo nga kumita pag kausap mo pa ang mga customer care di naman satisfy ang sagot. pag sa singilan ok, pero pag mag problema sa connection kahit sa internet pa di ka man lang ma satisfy.
Does this plan include the Internet connection? Or are you just paying for the router? If it includes the connection, how come it’s the same price as the 1mbps connection even if it’s 2mbps AND it offers a free router?
well, if you would ask me, i would suggest buying a wireless router other than smart’s router for P2500.. if you have your own router, and you are not satisfied with smartbro, you can immediately drop your internet subscription with no worries of returning the router.. (hindi mo rin magagamit yung router nila sa ibang ISP, dedicated to smart’s tower connection thru HSPA yung router nila eh..)
with your own router, you could change ISP’s at any time, router-hassle-free.. at marami na din murang router sa PC stores ngayon.. @ least, whether your satisfied with smart bro’s connection or not, no worries ka..
anyway, maski anong ISP subscribed ka, kapag configured before hand yung own router mo, yun na yun.. you don’t need to configure it again when you change ISP..
Im loving my share it connection right now. Bilis. Walang sinabi yung lumang smart bro canopy ko, kaya im dropping that plan na. Wala na rin yung nag screen, tinanggal na ng smart. I hope na pag dumami na users, hindi ma oversaturate ang network at bumagal.
I’m planning on getting the share-it plan but i need to check if it’s worth it or not. this plan has a lock in period of a year i think or two. so if you subscribed to the plan and you’re not satisfied, it’s your loss. either you stay with the connection for the lock in period or have to pay for the remaining months of the lock in period.
Ahem! Maganda naman ang SmartBro Share-It ko… Pero there are times na nagkakaproblem ang connection ko… Nawawalan sya ng connection. Nagbi-blink yung signal ng Router ko into Red na mabilis… Tapos sinabi ng Cust. Care na dahil raw sa Tower na kinukuhanan ko nawawala yung 3G…
Pero ayun hinihintay ko nalang magkaroon… Kapag wala naman problem nakakakuha ako ng 2.56Mbps…
Go Smart! I love Smart!
i useng smartbro plan 999 nong unang months lng sya my connection nung huli wla n p putol2 n sya hw meny tyms ako ng complain s smart inayos nla maya2 wla nna mn s lugar dw ng bahay nka paligiran dw ng puno so pinag styigaan kng mg bayad 4allmost a yr now i decided to cat it off sayang lng pinag bayad q
pls help me to secure it step by step. pls send me message
Hi guys! Just acquired Smart Bro Share It and just wondering about the SMA antenna jack. Is this used to get stronger signals from Smart or just to strengthen the wifi signal in its location? Huawei website offers little info about the router.
Performance as per speedtest are as follows: 730kbps (ul), 60kbps (dl), 823ms (ping). My location is in Obando, Bulacan.
..i bought smartbro kit for educational purposes kasi sa bahay alang wifi.. i chose smart because i thought it would be ok as what others say. To my surprise, it didn’t fit my expectation and i am really disappointed to the point that i hate all of smart products. Sobrang bagal ng connections sa internet. Maghihintay ka pa ng 2 hours bago ka makapunta sa website na nais..If only i could talk to the manager and have a conversation with regarding this matter for the company to improve their products. This is not paninira or what, it’s just an outburst of feeling ng pagkainis because of so much disappointment. I don’t have connections with any other rival companies, its just that i want to warn the public. This may happen to you. Smart, please act upon this. We, the public, had taken certain amount from our pockets, hoping to experience a good service but it failed.
Thank You.
mag subscribe sana ako at kukuha ng share-it sa Smart, Rockwell power plant. Nung kukuha na ako at na fill up ko na yung form, binawi kasi daw nasa 26th floor yung building na gagamitin ko. Nag ask ako, ganun po ba talaga? I said doon sa lady (her name is Jenny), Full Bar naman at lumalabas yung 3G ko sa N82 ko (which is my smart number)
I ask kung pwede ipa-test kung effective sya sabi niya hindi na daw pinapayagan, then she called a technician, negative daw at 26th floor kasi.
Talaga ba hindi na effective ang Smart Bro share-it kapag nasa 26th floor area ka na building even it says full bar sa 3G sa cell phone mo (anyone in Rockwell area)?
hay nku mga bro.nka postpaid ako ng shareit.5 days na pka gandang service sa internet cafe namin.6th day bagsak,me signal pero halos d ka mka browse.mutik ko na pa putol ung smartbro ko di antenna.sa sobra tuwa ko sa bilis nito nka print pa ako ng karatula na me nka lagay na fastest internet connection in town dahil ako pa lng me shareit sa town namin.pero palpak na man pla.
tawag ako ng tawag sa smart bro cust ser. na *1888.pero lagi nla ako sinasabi na wait raw ako ng 24 hours.gayon 4 days na.
chinese brand kasi ung wifi router nla na huawei.ska ang cheap na man ng smart na gumagamit ng low class chinese products.bka pati ung mga ibang equipments nla also china made.mga walang hiya.
Smartis in my Opinion a Kompanie niets tu bi klost bei Government !!!!!!!
Unlimited na? OK yan ah. Is it possible for me to carry it anywhere? If not, I hope in the future it will be.
Good work guys.
i’m from tacloban city. hmmm. i wanna ask. i dunno exactly how to use this 999/month. applicable po ba to kahit sa laptop?
i am actually using smart bro share-it kit right now.. and for its performance wala ka naman talaga masasabi mabilis naman sya as to what they tell on tv or when you inquire in their business offices. pero as to its stability.. kung meron lang rating na poorest of the poorest of the poorest.. siguro eto na yun.. grabe ang fluctuation ng signal.. although makikita mo naman sa router na full bar yung signal.. yung sa router.. nagbabago bago yung color nung dun sa mode button.. pag light blue it means na HSPA and mabilis yung connection.. then seconds after magbabago magiging dark blue naman.. tapos di ka na makabrowse ng maayos.. siguro every 5 secs yung pagbabago ng color dun sa router.. at nababadtrip na ko.. di nga ako makapagstream ng maayos dahil sa prob na to.. sabi sakin napakalapit ng smart tower nila dito sa house namin.. pero baket ganun perin yung kuha ng signal? dun sa mga kukuha ng share-it kit ng smart.. siguro its better na mag residential nalang kayo.. or better yet kung may pldt dyan sa area nyo.. MAG PLDT NALANG KAYO!
hello po sa inyong lahat…… I’m using smartbro plan 999/m. ok naman ang connection ko, mabilis naman, pag nag dodownload ako ng movie napaka bilis naman. Well it is depends to the cell site you have directed. smartbro plan is a antenna na syang kumukuha ng signal sa cellsite… talagang nagbabago ang speed ng internet and im expecting to that. basta smartbro plan 999 parin ako. yahooooooo….. go go go smartBro…..
Im using smartbro share it….so far so good…ok naman siya….I got it last November lang and yes mabilis siya….lampas 2MPS ang speeds ko sometimes. Well, the fact that our house is about 200meters away from a smart tower probably helps…Im in taguig afpovai near the army golf course….I’ve had just one incident that the signal fluctuates but i guess thats how it really is with wireless services. Because they rely on signal capacity, they are greatly affefected by environmental factors. I’ve noticed sometimes kapag malakas ang araw o umuulan, talagang affected ang signal. I use to be a smart canopy subscriber and i was not happy, that’s an understatement, I was very unhappy. Kasi yung antenna ko noon dalawambeses bumagsak because of a typhoon and it took smart 4 months each time to fix it. At binayaran ko yung 4 months na walang service na yun. Salamat Smart sa pag-intindi (Bwiset!) pero ngayun itong share-it pwede ko na dalhin anywhere (basta within metro manila lang ha) and I could utilize it. (wired or wireless) also binilhan ko ng 9dB na antenna for the antenna jack sa llikod nung router (Php 350 lang sa friendly neighborhood CDR King nyo) and talagang nag improve yung signal (yung wifi distributuin ha not the reception of the router) yun lang talaga ang hinanakit ko sa router na yun kasi kailangan talaga na malapit ka sa bintana para sureball yung signal…ang masasabi ko lang talaga e kung kaya nyo mag landline na dsl…like pldt, globe or bayantel…eh go for it! stable ang mga yan and matagal pa bago maabutan ng wireless ang speed talaga ng mga landline based dsl and invest nalang kayo ng wireless router…pero kung wala yung mga ito sa area nyo (tulad ko) at hindi covered by any of these carrirers eh pwede mo na pagtiyagan ang smartbro na wireless and so far yung share-it nila mas ok kasi wala ka nang outdoor antenna na poproblemahin pag bumagyo o (knock-on-wood) masunog bahay mo. pwede mo pa secure yung unit at portable pa. (nga lang within metro manila lang daw pero siyempre i-try ko din mag out of town this holiday season hehehehe)
guys, bigla na lang humina ang internet speed namin sa smart bro share it router. this past weeks mabilis pa pero ngyon sobrang bagal.. dati upto 700up kbps ngyon 70 pababa na lang na try ko din lipat2x ng channel and spots pero gnun prin eh. help pls.
hi all,
just a simple comments, pls try to buy UMTS PC card, Unlocked 3G cards, and you can avoid any problems about fixed or locked ISP problems specially if the modem not works or intermittent.
this card can accept Smart, Globe, Sun, or any sim cards, just plug it and you can have 3G internet.
because the wireless modem is dependent on signals, if the signal of say smart is not good, you can choose globe or sun.
thats my fine suggestions.
gudluck
rey
I am planning to change my connection from PLDC DSL to smartbro , having my friends online getting a good latency with smart bro. BTW, my problem with pldt started after the ondoy incident. for more than a year I’ve been getting around 80-90ms of ping from our server based in singapore. Now after that typhoon ravaged our area my ping came to 200+ms which i did call PLDC many times and they tried fixing it but to my demise they just blamed our singaporean server and said that it is laggy while my friends that has the same ping as mine before retained their ping and I’m the only one who’s being pestered by their service. And today the so called GIANT telecom company just called me and said that they have done all they could to which they even migrated my phone number to their fully functional NGNx and said that they have the newest facilities to accommodate my problems to which it did not happen. I said to the tech of PLDT ; IF YOU MIGRATED MY LINE TO THE NEWEST AND BETTER SYSTEM THEN WHY DID MY LATENCY CAME TO THE WORST?. As for the tech he can only say that I should try other ISP for which I will and I will tell everyone my hellish experience with PLDT and their so called customer service..
P.S.
PLDT your recording ” to ensure highest quality service, this call may either be recorded…” you can change that to worst customer and ISP service and you don’t record calls at all. Thanks for the time I’ve wasted .
Used share-it. no problem with the speed. steady at 1 mbps and even reached 2.5 mbps on lean periods.
How can i put a security on my smartbo wifi? my boardmates always access my internet that makes me irritating because my internet makes weak! they laugh at me its so insulting because i dont know how to put security on it..
please help me..
thanks!
kung me plan kayo sa share it, magtanong muna kayo sa mga kapitbahay
bago kayo magpakabit, maganda sya sa unang month after the following
andun na yung problem. like, “slow browing/downloads/online games
laggy”, as of now ung share it, nakupo sobrang bagay, ung response time
nya aabot ng 10mins bago lumabas ang page. like yahoo.com or google.
kaya mag isip muna kayo bago kayo magpakabit
“BEWARE OF SMARTBRO SHARE IT OR ANY SERVICES WITH
REGARDS TO INTERNET”
baka sumakit ang ulo nyo kagaya sakin.
ganun po ba??.. plano q kz lumipat sa share-it eh..
kz ngaun ung gamit q ung smartbro na canopy ung fixed antenna.. mga 3 yrs na rin … hhmmpp. okei naman siya.. ndi naman laggg download speed q is 700kbps-900 ganun…
pag about sa games ndi malagg basta okei ung computer moh at mabilis..
taga san ka po windstalker??… kz caloocan po me..
tatanong lang kung oeki ang share-it kung tungkol sa games??…. dynamic ip yan?
@vjay
wag ka na po lumipat sa share it ok na yang canopy.
patitikimin ka lng ng 1month na OK ang connection after that
ala na bagal na ung connection mo..
Its up to you..
ganun ba… sayang nan.. up to 2mpbs pa naman un…
nag inquire na rin aq sa wireless center.. sabi sa kin ndi pa daw nila tlga inirerecommend ung share-it… hehehehe…. pero kung talgang mapilit ka bibigyan ka pero dami talga problem sa share-it.. yun ang alam q..
want to have static ip.. T_T.. static ba share-it??.. ptc clickers me kz.. hahaha
we’ve been using the share it for a little bit over 3 months… and i must say..it’s the slowest thing in the world!!
maybe nga siguro kasi nasa condo kami nakatira…
sinabi naman namin un nung bumili kami ng smartbro..sabi nila ok daw signal..pero hindi.
we live sa mandaluyong sa may rockwell… grabee…to think mejo sa may business district na kami, ganito pa rin ka bagal.
gusto na namin paputol..pero with the lock in period..hindi namin magawa…
is there anyway na mapaputol namin without paying the contract? thanks!!:D
Ang smart bro share it wifi router na gamit namin ay walang kwenta..Its not worthy for what we’ve paid for on that certain amount. At tsaka ang sabi nila unlimited tapos pag check ko sa IPv6 connectivity limited acces pala…pwede ba ayosin nyo ang problemang ito nasa cebu location ko lapu-lapu city..kakaya palagi pa kayong nag aadds yon pala d totoo…
http://a.imagehost.org/download/0258/wowsmart
sa aking experience ng smart bro plan 999 ang bagal grabe ang download speed 2.4 kb/s lang. tapos hindi ko pa ma contact ang technical nila kasi two weeks pa lang naikabit ito sasagutin ka lang ng voice answering machine na magbigay ng reference# paano yan e’ wala akong reference number. sana pagisipan ng smart bro na kung mag install sila i-verify nila ang location kung decent pa ba ang connection nila kasi ang connection nag depende sa kanilang cellsite kung malayo at medyo mabagal na huwang nalang nila ikabit ang smart bro nila kasi sayang lang ang pera na binayad namin mapunta lang sa wala.
@Rommel
matanong nga kita? dba may switch dun sa likod ng b933 wifi router, at nakasulat doon, internal at external antenna, naka switch ba sa external antenna?? kc para sa signal ng 3g un, nde sa wlan… so dapat ma improve ung signal mo, unless kung ung switch naka internal pa rin.
quote:
tama si windtalkers… patitikimin ka lang ng 1st month na ok yun speed (768kbpsdownload) then sa case ko after 1 month naging 1/2 na nun yung download speed then nag test ako kanina 21kbps accdg. to speedtest.net…Nagpunta ako sa smart center ang sabi sa akin humingi daw ako ng rebate(ganun???) leche sila… tagal ng lock in period nila.. nakaka 3 months pa lang ako… pldt and smart??? sumabog na sana kayo kasama si enrile!!!! WAG KAYO GUMAMIT NG SHARE_IT!!!!!!!
does anyone here reside in rizal binangonan area baka pwede naman ng feed back planning to subscribe kc ako sa share it
Sobrang bagal!!!!!!!!!! 2MBPS daw.. nakukuha ko lang 50-100 KBPS sayang lang pera ko dito……….. di pa makapagdownload ng small files, 80MB di na kaya, MANILA area pa naman ako……….. di sya pang download or gaming pang net lang talaga as in ung FACEBOOK and FRIENDSTER pati ung laro sa FACEBOOK ang bagal din magload… Why can’t I download with MEGAUPLOAD and RAPIDSHARE?? Don’t tell lahat ng share it user isang IP adress lang ang gamit??
@Jin, that is true isang IP lng ang gamit natin shared IP, kumbaga, kaya KUMAG YANG SMART NA yan… badtrip… DONT TRY SMART BRO SHARE IT…………..
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