Misfortunes of Smart Wifi and Smart Bro Customers

Don’t pay your next bill!

Oct 24, 2007 Author: macky | Filed under: Customer Complaint

Don’t pay your next bill!
As subscriber, we must have documents signed prior to application of smartbro. sa tingin ko naman wala, meron ba sa inyo?
Di ba kayo nagtataka Smart Gold subscriber– they filter the applicants. baki kaya dito sa smartbro, hindi. basta process ka lang don sa cashier, wait for 2-3 days to have your [...]

Better to choose wisely than choose Smart!!

Sep 27, 2007 Author: ryza03 | Filed under: Customer Complaint

I am one of the thousand victims of SmartBro.
At first I was a happy customer dahil mabilis nilang naikabait ang connection ko but after a month, nagsimula ang problema ko. Mabagal na ang internet connection and worse, madalas wala pa basta umulan.
I was really upset and disappointed. I tried calling their hotline pero [...]

Stronghold Legends

Sep 27, 2007 Author: coal3175 | Filed under: Customer Complaint

I have always been a game geek, and to serve my hunger for on-line gaming specifically stronghold legends by firefly studios, i decided to subscribe to Smart Bro.
I was able to play it from December 2006 til jan 30th 2007. but then the problem started when the game couldn’t connect to the internet in [...]

How to setup a router w/ Smart Bro?

Sep 25, 2007 Author: gignikko | Filed under: Technical Advice

We have a Smart Bro at our office and i want to share it. So, I need a router. I do have router — a Linksys cable/dsl router model BEFSR41.
I run the setup disk and my router cannot detect my Smart Bro. Please help me what to do… salamat!

SmartBro SlowSpeed internet

Sep 25, 2007 Author: rednax21 | Filed under: Customer Complaint

I’m from Lubao, Pampanga. 2 months subscriber. The smartBro base station is about 4-5 kilometer from my location. I also experienced that long wait on *1888 CSRs but I still tried as many times as I could (desperately) because I lost my internet connection. SmartBro technicians just came yesterday to replace my antennae [...]

Suing Smart

Sep 25, 2007 Author: liann | Filed under: Customer Complaint

Hi to all,
I need legal advice: my contract with Smart has expired already and while the connection was sustained a few more months after that, I stopped getting my bills. The connection was also cut afterwards. So I sort of just let it go at that, and thought they’ll notify me anyway [...]

Smart Bro-ke back mountain

Sep 14, 2007 Author: red_ganda69 | Filed under: Customer Complaint

It’s my first time to see this site…well i was surprised to find people sharing the same problems like me with the smart unsatisfying broadband service! I just got connected last august 19, and damn nobody told me it’s gonna be hard as hell using smart-broadband here in the mountains of Baguio city! [...]

Smart Bro killer?

Sep 13, 2007 Author: roespinosa66@smartbro.ph | Filed under: DSL/Broadband Reports

I read this at the Inq7.net just wanted to inform to all smartbro subscriber regarding this, but please don’t be exited.
IT wasn’t too long ago when Globe Telecom was hyping HSDPA (High-Speed Downlink Packet Access) on laptops, which meant Internet anywhere you go — as long as there’s 3G coverage, of course. The same technology [...]

Call to Arms: Demand Proper Service!

Sep 13, 2007 Author: suaveh | Filed under: Customer Complaint

Fellow customers, this is a call for us to demand proper service from Smart Bro/WiFi. Since a few weeks back I have decided to become more demanding and persistent in my demands from the customer service representatives. I suggest everyone else do the same.
Demand from them when the connection will be fixed.
Demand from them that [...]

Stop posting and start acting

Sep 13, 2007 Author: akroid | Filed under: Customer Complaint

I am one of those duped by this smart bro gimmick, you will see them in airport lounges, trade fairs, shopping malls and promoting the smart bro. if we are really irked by the slow slow connection( imagine my download speed is 489bytes BYTES tang ina talaga!!!!) that is if there is connectivity, then we [...]

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