Misfortunes of Smart Wifi and Smart Bro Customers

Can’t send email with SmartBro

Jan 11, 2008 Author: MasterAldo | Filed under: Customer Complaint

Its been almost 3 weeks since I gave SmartBro a call to inform them that I am unable to send email using my outlook… even though I’m using the right outgoing mail server.
First call : They told me to wait 24 hours and observe
24 hours passed
Second Call: Gave me an SR# and told me to [...]

Popularity: 36% [?]

Smart Bro Technical Support Sucks

Jan 3, 2008 Author: Mike Yu | Filed under: Customer Complaint

Stupid Smart Bro technical support. I was at work and I had my girlfriend who was at home to re complain about the loss of my home internet connection. They made her look up stuff and found out something about my local IP address was wrong. Their solution? They told my girlfriend to upgrade my [...]

Popularity: 36% [?]

Smart Bro Plan 799 & 999

Nov 24, 2007 Author: yuga | Filed under: Smart Bro

Smart Bro has just announced a new service package available under Smart Bro Plan 799 and Plan 999 for wireless mobile. This is a direct competition to Globe Visibility.
Here are the new packages:

Smart Bro Plan 799
Speed: up to 384Kbps
Usage: free 60 hours, Php10 per 30 minutes thereafter
Initial Setup Fee: Php1,999
Device: USB Modem
Lock-in Period: 24 months

Smart [...]

Popularity: 12% [?]

SmartBro: Serbisyo o Perwisyo?

Nov 15, 2007 Author: skeezo | Filed under: Customer Complaint

Amf … hanep ang connection! paputol-putol
sana ang serbisyo na binabayaran ng magulang ko mapakinabangan namin ng matino…
nag mumukhang dial-up connection ng smartBro pero pagdating sa statement of account grabe ang bilis. . .
sana ng SERBISYO ng smartBro di manging PERWISYO!!!
Popularity: 3% [?]

Popularity: 3% [?]

Sir/Madam;
Good Afternoon…
I need Technical Support on my Smart Bro/Wifi Internet Connection… The Connection of my Internet is not stable “Broken Internet Connection”, nawawala internet connection every 1 minute to 2 minutes then refresh, for browsing and online gaming…
Hope you can help me on this matter.
Thank you.
Attach with PING capture (*.jpg):

Popularity: 8% [?]

Popularity: 8% [?]

Smart WiFi Forums now up!

Nov 1, 2007 Author: yuga | Filed under: Announcement

To facilitate a more lively and open discussion about the state of Smart WiFi or Smart Bro, we’ve open up a message board or forum on this site.
You will need to sign up again here.
This time, all posts and discussions will be published automatically. Head on over there and continue the discussions.
Popularity: [...]

Popularity: 31% [?]

SnailBro

Oct 24, 2007 Author: venzuela | Filed under: Customer Complaint

I was a Smart Wifi subscriber for the last 20 months. downloading was reasonably fast. Now that I have upgraded my internet connection to SmartBro I am currently experiencing a very poor downloading about 10 kbps. Before about 40 kbps. I would like to know what is canopy color code?
Popularity: 9% [?]

Popularity: 9% [?]

Can we go to the Senate’s door with this problem?

Oct 24, 2007 Author: herbs | Filed under: Announcement

Mag-reklamo kaya tayo sa Senado, HOPING na mapansin ang ating hinaing. Ito nga pala ang mga e-mail address na nakuha ko mula sa website ng Philippine Senate:
Sen. Edgardo Angara - Chairman, Committee on Science and Technology
Email: edgardo_angara@hotmail.com, edgardo.angara@gmail.com
Website: www.edangara.com
Sen. Mar Roxas - Chairman, Committee on Trade and Commerce
Email: mar@marroxas.com
Website: www.marroxas.com
Siguro kapag ipinakita natin sa kanila [...]

Popularity: 9% [?]

SmartBro offers you a junk speed

Oct 24, 2007 Author: sensei1st | Filed under: Customer Complaint

i think everyone is experiencing this not just me or my neighbor or my favorite cafe
i am paying a 999plan but only to get a fcking crappy internet from 8am-11pm
and only from 11pm-8am is the smoothed time, and am i being lured or forced to use my
internet at such resting hours????!!!! dang!!! i think i [...]

Popularity: 8% [?]

First Day Die

Oct 24, 2007 Author: forgottenpains | Filed under: Customer Complaint

Good day to anyone who’s reading this;
I just recently subscribed to Smart Bro, so recently in fact, that they just came here yesterday. When they installed the antenna and I was minding my own business in the background, I could see that the technician had enough net speed to do what he wanted.. I was [...]

Popularity: 8% [?]


Enter your email to get updates:

Join us in the forums! Sign up here.

Archives


Links


Meta

Advertising


Powered by