Misfortunes of Smart Wifi and Smart Bro Customers
Hey guys,
I talked to my friend na lawyer and she told me about the things concerning a contract. sa ngayon kasi, lumalabas na bound tayo ng contract with SMART kasi nga sinasabi nila na may one-year lock-in period tayo prior to availing their service.
Ganito kasi yung scenario natin. ang lumalabas it’s next to impossible to cut our subscription with them. pwede nilang palabasing breach of contract yun. pero, as subscribers, we have the right to have it terminated since they didn’t comply to their part of the contract. that is providing us with a great connection “up to 7x faster than dial-up” according to their ad. we call that RESCISSION. kaya if you guys would like to cut your subscription, yes, it is possible. at wag kayong magpatakot dun sa mga sinasabi nilang pre-termination fee. seek for legal advice rin para you have a back-up regarding this. as you know masyadong tuso ang SMART managament. if not, we won’t be experiencing all these.
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57 Responses for "Termination of Subscription"
Contract of adhesion yung pinapirma nila sa atin. Ready made. Wala tayong part sa negotiation. We can not even delete nor add any provisions in it. Considering na may misrepresentation on Bro[ken's] part, pwede pa nga sigurong humingi ng damages dahil sa sakit ng ulo na binigay nila. Imagine, wala tayong sakit ng ulo ng wala ang hinayupak na Bro na yan. Thanks to them, meron na ngayon. It really suks. S-U-K-S, SUKS.
so guys how about it? pde b o hindi ipadisconnect even prior to the 1 year lock-in period? bsta breach of contract lng ang irarason ko, tama b?
As for me I really dnt have time to do all the legal approach for termination of contract, i will stop paying my bills even though its not yet end of contract, they can call me or send me demand letter i dnt care, just what like batista20 said you can end it if really want to, anyways im not up to rebate or anything else in return, just want get rid of this Smart BRO “LOK” out of my misery. lets see what happen.
Guys, can’t we form a serious Class Action Lawsuit against this BIG SMARTBRO / WIFI SCAM?
I mean, instead of just posting our frustrations, we can open a dedicated thread to petition signatures for a CAL. We need to get a good lawyer.
This HELL must stop. We’ve been trapped in this for a year, and they also renew it automatically if it ends. Be sure to call them in advance that you don’t want to continue your subscription. One year is enough hell to deal with their crappy technical and customer support. And they have the nerve to sue if you don’t pay. Evil to the core.
Please, whoever is capable of opening a dedicated section for CAL, here or on some other website, do so. We need to act together. I’ve read stories of people forced to pay for SmartBro service that they didn’t receive. If we take on them one by one, we can’t do anything. We must take on them in full force and in the manner they play.
PLEASE!!!
go gibrael!!!
yeah… but how… i dont even knoe lawyer with real knowledge on internet and all that technicalities… hope we find one…
Well let me first say this: YOU CAN WIN!!!!
I recently took on SMART through a simple but straight to the point plan.
Firstly I am not a Filipino but I decided to help someone who was.
I approached this in a way that basically left SMART with no option
but to Terminate the contract and leave the customer happy and relieved.
Although many of you may not have had the same series of issues you
can draw from the fact it can be done.
Follow this closely:
1. Read the Terms of Service
2. The points SMART make are loosely applied so use those points
that assist you in your case.
3. Type all the relevant info that SMART have failed you on. This includes
late delivery of your Bill.
4. If you have a late bill where it states that you owe them monies for
late payments make sure you state to them that this “Profiteering”.
5. When you go to SMART demand to see the Supervisor – its your
right. You do not have to tolerate inept sales assistants.
6. State that in their Terms of Service there is no mention of a shared
IP. In fact the tech guys will tell you its dynamic, this is not true. Its
a shared IP and they have not stated that its so.
7. Tell them that the bandwidth decreases with every new customer they
sign up in your area. This again is not stated in their Terms of Service.
8. If anyone has suffered a late installation time, they have broken their
Terms of Service…..so make sure you use this fact.
9. State to them that you will seek legal advice from someone overseas
that will assist for free.
10. Make sure you document all their statements wether verbal or
written.
Just to let you know it took me 1 week to get them to disconnect and waive all fees, plus they are processing a refund.
hi
i have a demand letter from smart bro.
i don’t know how to do. i thinking i to become a prisoner
my gosh! smart do you tell me that i need to pay…my bills
and after a month. you send me a demand letter concerning to pay my bills. o mg dam! smart i only a student and i don’t know your contract signing i know that smart bro is a big scam….
Hi,
If your not satisfied with the service due to poor customer service or should I say because of their lapses, case is closed a customer have the right to cancel it anytime he wanted to. You’re paying for a full amount of subscription and they can’t provide what is stated on the contract, there’s no excuses for that even their terms of service is not capable of defending their side because in the first place they are the one who was not able to comply with it.
I’ll be discussing my cancellation with smartbro very soon and they have to explain why should I stay with them, if i’m satisfied with their answer then i’ll stay with them but the only way to satisfy me if their service will be reliable and stable it’s fine to lose a connection for a day or have a slow connection for 1 day but if its for a week.. well that’s not acceptable, I haven’t avail their 384Kbps as stated on their ad, the highest speed that I avail was 350 that’s just for less than an hour then goodbye. See how unsatisfied I am. I even sent them an email regarding their poor service twice and seems like they don’t read the email because the answer was thank you! WhoaH! imagine that! don’t be so worried about that legal terms because as a consumer we have the right to cancel the service if we’re not satisfied with it, it’s just like buying a product that as per DTI no return no exchange is not allowed! make sense?? LOL!!!
Judas
hi hienz,
Did u already paid the balance sa smartbro?
What happen if i dont pay them?
Are they going to pursue me?
hir’s my prob… im from bacolod and im going to manila soon. i’ll bring my laptop with and i dont need the smartbro anymore. can i disconnect my subscription in smartbro? wat will happen if i dont pay the smartbro and just leave it? plz help me…
tnx!
I have a question, kasi,
im just 18 yrs old, and im working as a call center agent.
now, i havent paid my bill, for three months na.
and, i would like to stay with smart, pero, i want them to improve service. if they dont improve service, pede ba ako wag na magbayad? or, what can i do to make them improve it.
and if i dont pay, makukulong ba ako? although naka name sa mom ko yun, ako ang nag babayad.
hi,tulong namn, lumipat na kasi ako ng house, din may notice pa ako sa unpaid bills ko sa smartbro na 4mos na.magkaka record kaya ako? kasi paalis ako puntang canada, hindi kaya ako magka record dahil dun? hindi o naman kasi nagamit ng 4mos, kaya hindi ko nabayaran, ang mali ko lang, di ko pinaputol ang linya ko.thanks.
hi!just wat to ask if they really sue you if ur not going to pay them? coz my smart bro is already disconnected and since no one is really using it coz im in baguio so its unfair if ill pay it since di ko namn napapakanibangan na.. pls give me an advice they always call and sending demand letters.,,
@matt,
I think they would and you won’t respond to their demand letters, you will receive a subpoena. Mero kayo contract di ba? Siguro maige gawin mo magdemand ka rin sa kanila. Or if you want, reactivate your smartbro para mapakinabangan mo din.
think tank, panu un eh di aq ngsstay sa haws?wala rin gumagamit.. panu gagawin ko? mxado malau pg kukunin ko pa desktop ko.thnx
@matt,
You should terminate your contract with them legally or your monthly changers will accumulate. You may also opt to ask somebody to continue the service and pay for the bills until the contract is completed. Better check with Smart.
FUCK YOU SMART BRO COMPANY.. that’s all.. LOL
hayss.. ako nga di na rin nabayaran ung smartbro ko mahigit 2 months.. pero bago dumating ung 2 months sabi ma disconnect na daw ako within 2 days pero untill now my connection padin ako.. wala pa akong 1 year na gumagamit ne2.. nagtataka tlaga ako bakit di pa nila disconnect ung broadband ko.. kelangan ko bang bayaran ung mga bills ko dati para lang ma disconnect ako.. hindi ako satisfied sa speed ng broadband nila at nabubuhay lang ako sa internet download.. kelangan ko ng mas mabilis na connection kesa sa smartbro.. anong ba kelangan kong gawin para ma disconnect na ako ASAP. bka lalaki lang lalo bill ko pag di pa ko DC dito. amf talaga ang smartbro kahit kelan.. i need some idea kong ano kelangang gawin.. kelangan ko pa bang bayaran ang mga unpaid bills ko? need some advise please…
In our case, we want to switch to the smart bro wireless plan, but the customer service girl said it can’t be done because it has a different contract. We don’t want to cut our smart bro connection because we’re still under the 1-year lock in period but at the same time we want to have a wireless connection bec I will be moving in the dorm & smart bro is the connection that we still want to have if ever. At home we still have pldt dsl & no one will be using the smart bro connection anymore & since I will be moving in the dorm we wanted to switch instead to the smart bro wireless plan so I could easily take it with me anywhere. Anyone of you knows how can this be done?
I have a small time internet shop. I am using PLDT My dsl, but it turned out that the business is not profitable kc di na pasokin ng gamer dahi may time na nag lolog, late ang pa billing nila, 5 months na wala pa ang sinasabing free PC. From application period pa lang, 5 months bago kami nakabitan, ngayon nag papa relocation ako, mag 1 month na di pa rin na pro-process, wala pa ring service order. gusto ko na syang pa pre-terminate kaya lang may 3 months pre-termination fee at fee pa para sa PC which is di ko naman na receive. Please tulungan nyo naman ako kung anong magandang gawin. Lugi na nga ako, mag babayad pa rin ako sa PLDT. Please help me..
pinadalhan ako ng smartbro ng letter na ilalagay daw nila sa mga newspapapers yung tungkol sa kaso ko,sa di pagbabayad,hindi ko naman kasi nagagamit, nasira kasi dati PC ko.akala ko pagka disconnect ok na,ba,may kaso kaso pa pala..kainis!!!mag kakarecord kaya ako sa police or NBI? help namn po lease????
wag na kayo magbayad sa smart bro! amf shared ip naman tayong lahat, download adik ako, pero nung nag smart bro ako ndi ko na nagagawa, lufet pa naman ng pc ko for downloads, connection lng problema amp, kakadownload ko pa nga lng ng games na to, sasabihin nakadownload na daw ako, meaning shared ip tlga!
hi help namn di ako nag pay 2 months na and they kept calling, the reason i did not pay because ung antena sira at di nag ppower on and till now wala parin sila so nag switch ako sa dsl and ssend daw sila ng agent somthing xD sorry i did not much pay attention dun sa call xD what should i do?
hi,
i am a smartbro user. im using smart from jan09 to apr09. lumipat na ako ng bahay kac dati ung inuuapan ko (PQUE) unang kinabitan ng smart ko ok naman ang signal mabilis ang net then yung present hauz (QC) ko na nilipatan ko wala naman signal. after april hindi na ako nagbayad kasi di ko na magamit kac wala signal sabi ng smart rep. na pumunta d2 sa QC then disconnected na daw but yung bill tuloy tuloy pa rin at dapat ko daw bayaran yung remaining balance kac nasa contract daw? tama ba yun eh fault naman nila wala signal d2 sa hauz ko dapat ko bang bayaran…? reply nman pls ty…
CLASS ACTION LAWSUIT! Marami sasali dito! Marami na ang naiinis dito sa company na toh dahil sa palpak na service nila. Day 1 pa lang saken bulok na ang service nila. Let’s fight for our rights as consumers.
correct, practically speaking, if you are not satisfied of the services-dont pay=smartbro-not satisfied=smartbro sues you. so who started breach of contract? smartbro of course. I do not believe sa halagang P 4 k aabot kayo ng supreme court dyan. If you made any instructions or complaints sa smartbro be sure you get 1. time of complaint 2. person who got your complaint 3. reference number of report. Then, i- black & white ninyo pagdating sa smartbro office pa recieve yung copy ng complaint ninyo.
The worst that you can receive if unresolved ang case ninyo is 1. ban ang name or address ninyo sa pag apply ng other smartbro services 2. pag nag data sharing na ang PLDT, globe, sun etc. pag ban ka sa isa, baka mahirapan ka sa iba.
So suggest ko, hangat maliit ang problem ipa resolve na agad at recorded lahat ng usapan. kung may alternative lang eh bakit natin pasasakitin ang ulo natin diba? sencya na sa haba.
i had text coming from smartbro legal office saying they would sue me for not paying the monthly subscriptions..actually i had it for 2 years with lots of headaches so i decided to terminate their service legally..and to my surprise i still have monthly billing daw sabi sa text..my goodness tinetext na ba ang billing ngayon…i text them back “Cra ulo ka pala eh, tapos na 2yrs lock in period ko so i have the right to terminate sa NAPAKABULOK nyong service”..im not paying those bastard they are they making easy bucks from their customer. They supposed to bring good service and bunch of care for their loyal customer, right? BULOK TALAGA ANG SMART!!!!
Hi!
Tapos na yung lock-in period namin sa Smart Bro. Since we’re not satisfied with their services, we decided to stop paying our bills kasi lagi nlan nasisira ung connection! Tapos they started sending letters. Ipapa-disconnect na namin sana pero they told us to pay muna bago i-disconnect. Eh bat kami magbabayad kung di namin nagamit dahil sa sobrang bagal na speed?! Months after… yun nga. May sue issues yung recent letter na natanggap namin. Ganun. Pero, since tapos na ung lock-in period and wala kaming pnirmahan na contract, I think we have the right to terminate. And besides, hindi na namin gnagamit ung Smart Bro. Bat pa nila pnipilit?! o_O;;
wag kayong mag subscribe sa smart bro. currently a smart bro user. during peak hours around 10am-10pm my internet speed is usually 50-200kbps whilst their commercial is about 2mbps. kayo lng ang binobobo ng smart bro. to check how ur connection is unstable. go to command prompt and ping yahoo.com -t or any website. if you see request timed out alot means you got shitty connection. you can also try at 2wire.com or testmy.net for your speedtest. they are very accurate and most likely same result. guys dont be deceive with their commercial. ITS ALL LIES. i wanna sue them actually coz im an online gamer particularly wow( world of warcraft) and i cant even connect properly. so yeah its CRAPbro or FAILbro.
my problem is nung last december nagpakabit kami ng smart bro,pero after 3 months umalis na ko sa bahay ng dating kinakasama ko dahil naghiwaly na kami,sila na nagtuloy nung pagbabayad,after ilang buwan ng switch sila sa globe dahil sa mabagal ns service,pero tong smart bro naniningil pa rin kahit hindi ko na nagamit yung connection..at 8 months na rin akong ala sa bahay na pinagkabitan nila..ano poh ba pwede ko gawin?
p help nmn po>> smartbro user din ako at 1 month plang ako gumagamit nito peo puro sk8 ng ulo binibigay sakin ni hindi manlng mag stable ung connection ko>> alternate ung reply at request time out nung ping ko>> gusto ko n ipaterminate peo natatkot ako dun s babayaran n lock-in>> ayoko n talaga smart bro ano po b dapat ko gawin help nmn po
thanks for the taking part on this shit issue of lock in contract on smartbro…
actually this gives us lots of headaches for us subcriber.
hope we raise this issue to the senate hearing — till to raise a legal battle against this oppurtunist smartbro…
we need a wide hate campaign against smartbro…
I’m going to terminate my contract 2 days from now.. anyone here know the process? already finished the lock in period.. thanks!
hay naku,
we have the smart bro share it plan.
grabee super bagal…a usual 5 minute download of a software takes us at least 3 hours.
we are still under contract. is there anyway na we can get out of it? we’re going to have skybroadband since thats our cable provider and ive heard wonderful things about it.
hi, i subscribe to smartbro share it last feb 05 and all i get is headache…dropping ang signal it can reach 1mbps and last for not even a minute then drops to 80 or lower mbps…i have called them several times wala nman silang naayos sabi ko balik ko na lang sabi nila i have to pay for the 23 months pre termination fee…naiiyak na ko ano gagwin ko sa bagay na di ko nman magagamit..sabi nila my waver daw ako pinirmahan…anong waver yon? tanga ko lang di ko cguro pingbbasa pinirmahan ko…what now? do i have the right to return the equipment without paying anything..sakanila na un advance payment ko..i just want to get rid of it for 23 more months.
What happen if i dont pay them?
Are they going to pursue me?
The thing that will happen if you don’t pay is that your account is transferred to a collection agency. The collection agency will persistently call you and threaten you because their pay is based on the percentage of what they will collect. The worse thing to happen is blacklisted ka for future services sa smart. Crdit card nga na umaabot sa 50k di nag demand smartbro pa. Hope NTC proves this lock in period thing. Masyado pahirap sa consumers sobra nag sisi ko isa sa pinaka masama decision ko ginawa nag subscribe ako sa smart bro plug it 999.
Word of caution be careful in reading smartbro reviews most of them pakawala ng smart spreading misleading info and hyping this shit!
naka-1 yr na ako sa smartbro, but then gusto ko na ipa-pre terminate kasi hindi na ako masaya, lagi nalang ako tumatawag sa support nila dahil laging nwawala yung connection.. kaso isang taon ko daw babayran ang bill hanggang matapos yung lock-in period.. gusko naman, hindi na nga ako masaya at lugi pa, ang laki pa ng babayaran ko. dapat nga sila ang kasuhan kasi hindi stable ang service at ang bobobo ng mga tech support nila.
Pati connection nag pinetensya sa bagal asar talaga
! !
@alrick13
Makukulong kaya ako if I decide not to pay my 2-month’s worth of unpaid bill? tapos na ang lock in period ko sa kanila… Since I was not satisfied also with their services, I decided not to pay na my last two months of bill and I transferred to another service provider. They already forwarded my account to a collecting agency. They sent me this message just this afternoon since I was not able to answer a call from them because I was still working. Here it is:
Good Day! This is with regards with your SMART BROADBAND,.
It appears you have ignored and refused to settle your account, despite of our repeated demands,
You no doubt will agree with us, that we have been lenient in treating your account,
You give us no alternative but to instruct our Lawyers to proceed with the filing of Civil case against you, if we do not hear from you within 24 HOURS
Pls. consider this my final demand,
Edzy of Summit Collection Inc.
——————————————————————-
Will they really sue me? I’m really afraid. I also remember that I was not able to sign the contract from SMARTBRO pala when you apply kasi I only talked to an agent. I wasn’t able to sign the contract. I only remembered signing something when the technician finished installing my internet. Can anybody give me their ideas about this? I’m really worried… Thanks…
@ Kaye
I doubt na mag file talaga sila ng kaso kung lahat ng tao na di nag babayad eh mag file sila mas lugi sila sa legal fee pa lang. They will send it to collection agencies na kukulitin ka dahil may commission pag na singil ka nila. Yun nga lang they can be annoying. Gaano katagal pa lock in period mo?
I’m not a lawyer pero ang alam ko lang na nakukulong sa utang is Estafa kung niloko mo sila by using bouncing check na worth 30k ata… I suggest go to the nearest wireless center and ask the name of the manager or supervisor write a formal letter on how dissatisfied you are sa service nila…. document mo lahat lalo na mga ticket na puro MONITORING lang or forwarded sa Tech depertment ang status. In the letter ask for termination and cancellation of the pretermination fee as they failed to deliver in their promises.
I will be also doing it after I verify na my other options pa ko for internet. Don’t ask Call Center Agents about termination and waiving the fee sasabihin nila na hindi pwede since may pinirmahan ka and yun lang talaga ang pwede nila sabihin since hindi sila authorize.
eto name ng Supervisor sa Megamall
Laura Liwanag
Wireless Center Operations Manager
@ Alrick13
Actually, matagal na tapos ang lock in period ko sa kanila… Kelangan ko talaga ng internet kasi sa nature ng work ko… I ended my lock in period mga February or March 2009 pa… tapos, yung di ko na binayaran na bill ko is November na ata… nag out of town kasi ako nun for a month at saka I’m really not satisfied kasi with their services kasi nga sobrang bagal. Tiniis ko lang kasi di pa ako mka transfer sa ibang service provider. Ang mali ko lang eh di ko pina temporary disconnection kasi kelangan pa ng letter and so on… pwede namang i-disconnect na lang nila through their system… Pagbalik ko di ko na binayaran yung bill ko at nagpakabit na ako sa ibang service provider. Kinukulit ako ng collecting agency for my outstanding balance of PHP2,519.93. Naiinis kasi ako… ayaw ko bayaran kasi dati may two months din na hindi ko nagamit ang internet ko kasi nasira ang computer ko, nagbayad naman ako nun… so patas lng kami now… and sa outstanding balance ko na two months, di ko din naman nagamit ang isang buwan nun…
Anyways, thanks for the advice. I’m much at ease now. Thank you very much…
ang pwede lang nila gawin utmost is magpadala ng letter of demand and mangulit…. sa part naman ng smart pwede ka nila block for future service.
@ Alrick13
Ah… okay… thank you so much for your time. I really appreciate it.
hey im i have also a problem nov p ko ngpakabet ng smartbro pero 2months ko lng xa ginamit then di ko n binayaran eh andiyo ako sa dubai un mommy ko namomroblema kc xa un nakapangalan sa smartbro ko pano un kukuha p nmn xa ng nbi nsa nbi kaya un.kc need nia for passport taz pinadalhan xa ng sulat gling sa lawfirm my mom is so worried help me nmn send the answer to my email pls andrea_drey09@yahoo.con tnk u
wala po record sa NBI yan Estafa case lang ang nag appear sa NBI and hindi naman talaga nag file ng case yun Law Firm, collection agency lang sila commission basis kasi ang income nila pag naka singil kaya nanakot sila.
hi everyone. nagpatemporary disconnect ako ng smartbro. wla nman clang hininging letter sakin. meron lang binayaran na as far as i remember e parang nasa 300+ pesos. plus a form na ifi-fill up. un temporary disconnection is good for 4 months lang. after 4 months at hindi pinareconnect e ipe-permanent n nila un disconnection. tapos na un lock-in period ko kaya wla n ako binayaran termination fee. the disconnection is effective immediately after your application for temporary disconnection.
hiningan din pla ako ng id. for identification lang. check lang nila if ikaw tlga un owner nung account.
I would like to terminate my service with Smart Bro plug it 999. Just got it last April 20, 2010. The speed is way too low to what they say that it is ‘up to 2mb/s. Can DTI Complaint center help?
Try or Demand speaking to the Supervisor in one of their wireless center. Don’t ask CSRs to terminate your subscription because they are not authorize they will just insist that you are still under the lock in period.
Make a letter stating their failure to satisfy their obligation. Track all your ticket number and state how useless their tech supports are. One more thing that I find bogus about their claim “sabay sabay download” how can you do that if your IP is shared. Ever wondered when megaupload, Rapidshare, or Hotfile states that when you are trying to download a file
“Download Already in Your IP Please Try Later”
Even though you don’t have a download in progress. It is because someone with the same IP as yours is downloading from the same hosting site. What’s worse is you don’t exactly know how many of their subscribers are sharing the same IP with you. “Sabay Sabay Download” you can’t even start one. The most annoying part of it is they don’t inform us subscribers about it, it is not even stated in the Terms of Use.
Hope this helps before escalating it to DTI, knowing how government agencies perform it might just add to your frustrations so try escalating it to the supervisor
Note: Please update if you are successful in terminating your account without paying the remaining months of the lock in period so that others can be free of ths SCAM
http://www.smartwifi.org.ph/announcement/want-to-cancel-your-smart-bro-subscription/#comment-298139
check this related post…. successfully terminating smartbro without paying the remaining months
Before I read this post, I attempted to cancel with them. They guarantee “up to 2 MB/s.” I’m no fool, I understand that this means sometimes during peak times the connection will be slower than 2 MB/s, and that is reasonable and fair. What is not reasonable and fair is that when I tested it on speedtest.net, or bandwidthplace.com, or a few others my top speed EVER was like .6 kb/s, but usually it was around .2-.3 MB/s, and upload was usually .15 MB/s.
I wrote this clearly on the bill, and stated I was cancelling my payment for breach of contract, they failed to fulfill their contract obligations. I even brought them their equipment from my home. They refused to accept the equipment back, or accept my cancellation. They just refused to accept it, turned me away.
This was in February. About a week ago they sent me (as they have twice a month) collection letters, but this time they disconnected me! They cancelled me, 3 months after I insisted on being cancelled. They billed me for the prior three months and tacked on another 22,000 pesos just for fun.
I’m lucky I suppose, because their mobile service was so bad (I bought a sim in December, and it stopped working by January). They also regularly stole from my prepaid smart number as well…for instance I would check my balance, 301 pesos…send 1 text to another smart subscriber, and my balance would be 240 pesos afterwards…Anyway, i’m lucky because they can’t call me…
My point is, these guys are crooks. All of this you’re writing about is whats fair and not fair. Smart doesn’t care what is fair, they are crooks, thats how they got the money together to buy PLDT to begin with. I refused to switch to PLDT because they are associated and owned under smart, so I won’t touch them or anything they are associated with.
Sorry to be a pessimist, but demanding fair treatment from Smart is like demanding nice weather on your day off.
Please though, take time to go out and find other forums and post a similar complaint.
One of these days I’ll get around to writing up an article for SunStar, but hell, they are probably owned by Smart anyway and won’t publish…
meron na pong page ngayon sa fb na similar with the sentiments,sana po join na rin kayo..ako rin po matagal na gustong magswitch sa ibang net kaso lang may pre termination fee at kung ano ano pang mga charges,aside pa sa hidden charges nila nakakaloka!sana po may maawa sa atin at tayoy tulungan against this giant crooks smart.. bigyan po natin ang boses natin ipakita natin kaya nating labanan to kung sama sama tayo..pambili ko ng gatas ng anak ko kelangan ko pa silang bayaran ng kanilang hidden charges…
Yes they have na FB page and they reply promptly to your inquiry because they are afraid potential customers may see your complaint.
@Fuggew
Yes they are so unfair the thing is MVP also acquired Meralco so expect more injustices heading our way….
hi.. gud pm.. me dumating po sa akin na sulat regarding paying the due bills of smart bro… nkalagay po dun na kung di ko mbabayaran yung utang e pwede akong sampahan ng kaso.. totoo po kaya yun?! maari ba kong mgkaproblema sa NBI?
hehehehe.. eto pala ang sagot sa tanung ko:
Walang nakukulong sa utang.
Ito ay nakalagay mismo sa ating Saligang Batas:
Section 20. No person shall be imprisoned for debt or non- payment of a poll tax.
Iniiwasan ng ating Saligang Batas na mapilitang gumawa o magsilbi ang may-utang sa kanyang pinagkakautangan para lamang umiwas sa pagkakakulong na masasabi narin nating isang uri ng pang-aalipin o slavery.
Ngunit pano naman ang mga swindler at estafador sa lipunan?
Sa simpleng linguwahe, ang estafa ay panloloko.
Ang panloloko ay iba sa lihitimong utang. Ang lihitimong utang ay kung saan ang taong umutang ay may intensiyon talagang magbayad. Siguro dahil sa hindi inaasahang bagay tulad ng pagbagsak ng negosyo o pagkatanggal sa trabaho ay hindi niya kayang bayaran ang kanyang utang kapag dumating na ang araw ng singilan.
Ang mga manloloko naman, ay talagang walang intensiyong magbayad o magsoli ng pera sa simula pa lamang. Kaya nga manloloko e.
Dito pumapasok ang elementong fraud. Kaya ang mga estafador ay pinaparusahan ng ating Revised Penal Code ng kulong hindi dahil sa may utang sila, kung hindi dahil, manloloko sila.
Ganyan din ang prinsipyo ng Bouncing Check Law o kilala bilang BP 22 (Batas Pambansa Bilang 22). Pinaparusahan ang nag-issue ng tseke hindi dahil sa may utang siya, kundi dahil nag-issue siya ng talbog na tseke na maaring makasira sa integridad ng paggamit ng tseke sa iba’t-ibang transaksyon sa lipunan.
Ngunit pano naman makakabawi ang pinagkaka-utangan mo?
Bilang nagpapautang, hindi ka pwedeng mag-ala-Rambo at pumunta sa bahay ng taong may utang sayo at limasin ang kanyang mga gamit na walang court order.
Light Coercion aabutin mo niyan at ikaw pa makukulong!
(Revised Penal Code. Art. 287. Light coercions. – Any person, who by means of violence, shall seize anything belonging to his debtor for the purpose of applying the same to the payment of the debt, shall suffer the penalty of arresto mayor in its minimum period and a fine equivalent to the value of the thing, but in no case less than 75 pesos.)
Biruin mo, ikaw na nagpautang, nakulong kapa. Ang swerte naman ng may utang sayo.
Kaya dapat, daanin mo sa tamang proseso. Yan ay ang pagsampa ng civil case for sum of money.
Oo, kaso rin yun, kaso walang kulong.
Pero kapag nakakuha kana ng Court Order na tinatawag na Writ of Execution…..Its pay back baby!
Kasama ng Court Sheriff, maari kanang pumunta sa bahay ng may utang sayo para singilin siya. Kung walang paring pambayad, unahin mo na ang plasma tv niya sa sala, isama mo na rin ang magic sing. Ngunit hindi lahat pwede mo kunin, may limitsyon rin (Rules of Court Rule 39 Sec. 13). But still you will not be left empty handed.
Maari mo rin i-levy ang real properties ng may-utang sayo, kung saan ibebenta ng Sheriff ang mga lupain niya para pambayad sa utang.
Kung wala talaga, hindi mo mapipilit, pasensyahan na lang. Tawag dyan, Paper Judgment. Panalo ka lang sa papel.
Kaya bago mag-pautang, alamin ang kakayahan ng pag-papautangan.
Sa mga nangungutang naman, huwag umutang kung hindi kaya bayaran. Hindi ka man pwede ikulong sa ginawa mo, nahusgahan ka naman ng lipunan bilang balasubas. Para ka na ring kinulong.
“Debt is the worst poverty” – Thomas Fuller, Gnomologia, 1732
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