55 Responses for "Log your problems and get Service Call Number"

1. wtf June 13th, 2006 at 11:59 pm 1

   I am veteran of these ‘customer support’ problems and have my share of hell with these w***the**** tech support and same **&%^%$##@$ service.

   Well what I do as a baseline to first check the service is:

   BTW YOU NEED TO GET SCREEN CAPS AND LOG THE OUTPUT (COPY/PASTE TO EITHER WORD/WORDPAD) – this is your log supporting the customer complaint.

   1. upon powering up the PC and SM, on the CLI (DOS prompt) do an ‘ipconfig /all’ – check if you have got an IP address from SMART Bro’s DHCP server.
   - notice it always will start with 192.x.x.x
   - notice the default gateway is always 192.168.224.1
   - notice the domain is ‘meridiantelekoms.com’

   2.PING the following:

   2.1. 192.168.224.1 – This is the ‘gateway’ of your SM…basically the IP address of your subscriber unit. If this is responding to your ‘pings’ connectivity between your AP and SM is present. By the way, there may be multiple APs (Access Points) per BTS..

   2.2. 10.0.0.1 – Wonder why they want you to ping this? This address is used for management of the BTS to where your SM is homed. If this is reachable, then there is no problem with your antenna nor the BTS. This address is located in the device (bandwidth manager/allocater?) which ‘manages’ (i.e. shares) the available bandwidth of the WAN/transmission link to all the SMs/subscribers currently homed to that BTS.

   If you are able to ping your gateway and the BTS loopback, then your wireless connection is OK. The problem lies within SMART’s network:

   3. type ‘nslookup ‘. You can use nslookup http://www.yahoo.com or http://www.google.com as these are the most accessible DNS servers out there.
   If you get this result:
   C:\WINDOWS\system32>nslookup http://www.yahoo.com
   DNS request timed out.
   timeout was 2 seconds.
   *** Can’t find server name for address 203.84.191.216: Timed out
   DNS request timed out.
   timeout was 2 seconds.
   *** Can’t find server name for address 203.87.128.3: Timed out
   *** Default servers are not available
   Server: UnKnown
   Address: 203.84.191.216

   DNS request timed out.
   timeout was 2 seconds
   DNS request timed out.
   timeout was 2 seconds.
   *** Request to UnKnown timed-out
   ———————————————————————–
   DNS servers in their (SMART’s) network ARE DOWN. Don’t bother to open a web browser. The ideal response is:

   C:\WINDOWS\system32>nslookup http://www.yahoo.com
   Server: dnssc.meridiantelekoms.com
   Address: 203.84.191.216

   Non-authoritative answer:
   Name: http://www.yahoo.akadns.net
   Addresses: 66.94.230.46, 66.94.230.47, 66.94.230.35, 66.94.230.36
   66.94.230.37, 66.94.230.38, 66.94.230.41, 66.94.230.45
   Aliases: http://www.yahoo.com

   4. SMART’s network has 3 DNS servers:
   203.87.128.3 – Primary
   203.87.128.4 – Backup/Secondary
   203.84.191.216 – even is this is alive and responding – web browsers won’t be able to download and display web pages so I don’t rely on this.

   Try to ping them all and log the response.

   CALLING CUSTOMER SUPPORT:
   Well these guys won’t be able to help you anyway as you have done the basic troubleshooting of the connection. So might as well do the following:
   1. Log the time of the call
   2. Get the full name of the CSR/agent and his/her supervisor
   3. Describe the problems you found (summary – your DNS servers are not responding – this makes it quick)
   4. Immediately ask for the service request/trace number

   Using the information, email customercare@smart.com.ph, ntc@ntc.gov.ph, and DitaMaralit@dti.gov.ph. Attach your screen caps and logs. Always have supporting logs – they make your complaint weighty and sends the signal ‘this is a customer not to be trifled with’.

2. wtf June 14th, 2006 at 12:02 am 2

   erratum:

   on 2.1 I said:
   “2.1. 192.168.224.1 – This is the ‘gateway’ of your SM…basically the IP address of your subscriber unit. If this is responding to your ‘pings’ connectivity between your AP and SM is present. By the way, there may be multiple APs (Access Points) per BTS..”

   This should have correctly read as:
   2.1. 192.168.224.1 – This is the ‘gateway’ of your SM…basically the IP address of THE AP to which your subscriber unit is homed. ”

   Apologies for the error.

3. Smart Wifi SUCKS July 27th, 2006 at 10:20 pm 3

   I thought I was alone or my problem with my SMART WIFI connection is an isolated case but wowwww…..There are so many subscribers are experiencing the same dilema, frustrations, hassles and etc. The reason why I subscribe to fucking SMART BITCH WIFI to make my life easier in terms of my internet connection but what I am experiencing right now is FULL OF MISERY, DISMAY, DECEPTION and ANGER. I am paying in full and on time with my subcriptions and then SMART IS ONLY GIVING ME A FUCKING 56kbps and lower connection. I don’t consider their 128KBPS connection is because its always fucking slow, its always down and the connection is so unstable or unpredictable. To add more spice with the services that they are giving to us… SMART WIFI CUSTOMER SERVICES SUCKS BIG TIME. SMART WIFI customer services representatives don’t know what they are doing all they know is to remove the adaptor to reset the connection, release and renew IP address, restart the computer. I am sick and tired of this troubleshooting steps when they already know that their system is FULL OF CRAP. Aside from ” CALLING CUSTOMER SUPPORT:
   Well these guys won’t be able to help you anyway as you have done the basic troubleshooting of the connection. So might as well do the following:
   1. Log the time of the call
   2. Get the full name of the CSR/agent and his/her supervisor
   3. Describe the problems you found (summary – your DNS servers are not responding – this makes it quick)
   4. Immediately ask for the service request/trace number

   Using the information, email customercare@smart.com.ph, ntc@ntc.gov.ph, and DitaMaralit@dti.gov.ph. Attach your screen caps and logs. Always have supporting logs – they make your complaint weighty and sends the signal ‘this is a customer not to be trifled with’.

   In order for us to pressure SMART management to act on all our Disconnect problems, please log your calls by calling *1888 on your cp , 672 7277 on Manila landline or use Toll Free 1800-10-672 7277 when you are outside Manila and pls. don’t forget to get the SERVICE CALL NUMBER (SCN) from the tech support. Make a list for your selves, include, time/date of call and the SCN. This way SMART will have records of all our problems and top management will do something about this.

   Then send a complaint letter to

   ntc@ntc.gov.ph

   cc : customercare@smart.com.ph .” you can also write a personal mail to of course the PLDT/SMART President Manny Pangilinan and please do send a copy to Kathryn C. Carag, Senior Manager Smart Bro Marketing about your experiences with their FUCKING LEMON SERVICES. Then please send your postal mail to:

   Manny Pangilinan
   SMART BROADBAND INC.
   12/F Rufino Pacific Tower 6784
   Ayala Avenue, Makati City 1226

   Kathryn C. Carag
   SMART BROADBAND INC.
   12/F Rufino Pacific Tower 6784
   Ayala Avenue, Makati City 1226

   Don’t forget on your postal mail to write “PRIVATE AND CONFIDENTIAL” so that the secretary of Mr. Manny Pangilinan will not read your e-mail and Mr. President will himself will be reading your first class complaint mail.

   P.S. I am still composing my mail because right now, I am still busy writing all the SMART BRO representative and supervisors that I have spoke dealt with. Also please don’t forget to visit the nearest Department of Trade and Industry (DTI) so that you can file a formal complaint against SMART WIFI BITCH.

4. gaucho September 5th, 2006 at 12:41 pm 4

   hi guys… another DISGUSTING story of a SMART WIfi
   i just paid two months of subscription fee.the cust care agent told me that , even though if i have already finished my ONE year CONTRACT last april….i still need to pay the balance starting from APRIL-AUGUST…..AUTOMATIC DAW CONTINUE NILA ANG CONTRACT MO MASKI HINDI MUNA GINAGAMIT SERVICE NILA.dyan nalang nila dinis connect service ko after i settled the account.sabi pa nila na, they will continue to billed you FOREVER not UNLESS pumunta ka sa kanila DISSERVICE CENTERS…..WALANG HIYA TALAGA SMART NA TO’.MAKARMA SANA SILA. SANA …MAPURASAHAN ‘TONG COMPANY NATO…….KAHIT SA ANUNG PARAAN.WALANG HIYA TALAGA……SMART WIFI/SMART BRO …SUKSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

5. misterfix October 11th, 2006 at 7:56 pm 5

   Greetings,

   I just wanna ask. Can we get a list of people Who would like to file a “Class Action Lawsuit” Against this smart service? is that even an option for us? Im in this. False advertising is what we call this and we are paying for a service that doesnt live up to its word.

   Up to 384 Kbps?…I know that this is a loophole. but we forget that the ads also state that its “7X faster that dial up” now if thats not a smoking gun I dont know what is. they were implying that its really that fast. but shouldnt we atleast get 384kbps once in a while? not 1x or 3x faster than dial-up.

6. ross_diadame November 5th, 2006 at 1:01 am 6

   sign me in….

7. valkyrie0311 November 25th, 2006 at 1:51 pm 7

   OMG i thought ako lang ang nagkakaproblem dito.. smartbro ako, more than a month pa lang… my connection seemed to be fluctuating!!!! network congestions OMG i always got disconnected or i can’t view a single crap on my browser!! the heckkkk nung una ok naman sya pero what happened?!?!? lalo na from 9am to 9pm nakoooooooo!! SMART umayos nga kayo nagbabayad kami para sa magandang SERVICE. ang kapal nyo tag line nyo pa e AMAZING WIRELESS BROADBAND. amazing huhhhh… DEPRESSING!!!! nako sana umayos na to utang na loob /sob

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9. roggie February 1st, 2008 at 11:54 am 9

   hello,
   hello po sa lahat, itatanong kolang po kong anong klasing mga employee nyo dto sa sm manila smart wireless center. kac nag nag sitle sila n nag kakabit ng smart bro pero hinde cla dumating tapos ako pa ang sisihin nila dahil hinde daw nila ako macontact ang no ko. ang kac noong jan.20 nag aplay ako sa kanila tapos ang sabi sa a kin ng isang lalaki doon n kailangan ko ng bayaran ang 999 pesos para mabilis ang process at makakaricieve ako ng txt at iignore ko nalng daw. at ang sabi nila w/ 3 to 4 days ma conect n ang smart bro. pagdating ng jan. 23 wla at tumawag ako sa smart hotline ang sabi wla daw ang pangalan ko sa least kya kailagan n pontahan ko yong center kong saan ako nag aplay. noong time n nandoon ako sa center may taong nag sabi n hinde daw nya pwedeng paki alaman ang form ko kac hinde daw cya yong kausap ko noon. nagalit pa nga cla bakit daw hinde ko cla inantay n tawagan ako at bakit daw patay ang cell ko. pero hinde ko pinapatay ang cell ko. sir this is the second time n niloloko ako ng mga staff nyo. kumuha b kau ng tao pra lang sirahin ang pagalan ng company n SMART, may isang staff n nagagalit kac hinde daw ako marunong n mag antay ang name itong tao n at hinde ko alam kong ano ang position nito sa company ( NICO GERON) ito ang no.# nya 09284290995.
   sir/ maam kong ganito ang klasing mga tao n cla pa ang nagagalit sa mga customer nila wlang mang yyari sa company nyo.
   thank yuo at sna mabigyan nyo ng action ng complain ko sa mga taong ito thanks.

10. hans February 1st, 2008 at 10:54 pm 10

    hi, someone expierence same problem: i am hooked in the internet, but in the application there is always disconnection??
    can someone help?
    regards

11. Martino February 2nd, 2008 at 3:20 pm 11

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12. whataheck March 21st, 2008 at 7:05 pm 12

    hmm…
    im experiencing low connection regarding to my smart broadband and this is always happening when around 9am – 8pm or 11 pm . mabilis lang ang connection ko mga 12am – 6am , ako lang naman gumagamit ng net sa bahay. !! what a heck! ala naman ibibilis ito nakakatamad mag bayad sa inio. !! tapos dami nio pa mga cheche bureche or blah blah. . . sa mga agreements sa contract ! peste !! umayos ka SMART ! ayosin mo service at empleyado mo!

13. Richard April 24th, 2008 at 8:50 am 13

    1. I called your *1888 and every time they get my mobile number & Service Reference Number, operator suddenly not responding anymore and I kept calling for more than 10X but all the same, they get my info and OPERATOR IS GONE AND NOBODY FROM THE OPERATORS TOOK THE INITIATIVE OF CALLING ME BACK.

    2. Its very hard to contact your support centre, it took me more than 10X to call and listen for more than 20minutes of your music each call and still end up of nothing.

    3. it took me to select “#1 apply new plan” option on your answering machine to be able to talk to someone

    4. “#4 technical support” option is not answering

    5. According to your agent, my problem of “YOU HAVE REACHED YOUR BANDWIDTH LIMIT” is only applicable to 799 plan, then how did I get that message?

    6. According to your agent, I should be getting 380+ kbps bandwidth, then how come I’m only getting 40 to 91 kbps?

    7. I was still able to use my internet even only 91 kbps during my first email, how come the next day my login & password is no longer valid?

    8. I tried to use your Smart Fix but when entering my Service Reference Number it yielded to Invalid SRN?

14. MaridelNB April 27th, 2008 at 12:21 am 14

    first 3 months ok pa ang net sa smart then after ang bagal na mag load ng web page dahil sa hina ng internet test ko sa smart yung net conection koh na shock me 3kbps den test ko ulit 54kbps lng deh na umaabot ng 384kbps pls help me.

15. Arnold P. Mercado May 3rd, 2008 at 2:57 pm 15

    why is it i keep on logging in my account # and service reference # and it keeps on telling me my # is invalid

16. Pax May 5th, 2008 at 3:58 pm 16

    Damn, kapapakabit lang namin ng smart bro tas putol putol agad ung net!

    after 5 mins, mawawala ung net tas magkakaroon ulet after 10 mins!

    nakakainis na huh, di pa nga umabot ng 100kbps ung connection namin!

    SMART ausin nyoh naman po!! nagbabayad kami para sa magandang serbisyo, hindi para maloko nyo amf

17. Alejandro Macabasco Jr. May 8th, 2008 at 10:34 pm 17

    I wanted to register to smart bro e-mail but gave me errors. I put ny correct service ref. number and account number but giving me an “invalid account” remark.

18. Leopoldo May 14th, 2008 at 5:41 pm 18

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22. Enrico May 29th, 2008 at 7:51 am 22

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23. Alisanne May 31st, 2008 at 9:18 am 23

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24. Eugenio May 31st, 2008 at 9:19 am 24

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25. CHuck June 23rd, 2008 at 7:16 pm 25

    FUCK SMARTBRO. THIS COMPANY SUCKS.

26. Ryan nunes July 28th, 2008 at 4:00 pm 26

    July 28, 2008

    Recommendation Request for Upgrading the Smart Cellsite for Smartbro

    Magandang Araw po, Kami po ng mga mamamayan ng Barangay Mapalad Arayat, Pampanga at
    Barangay San Vicente Cabiao Nueva Ecija. Na pawang Magkalapit na barangay dito sa aming lugar
    Na nasasakupan ng Boundary Pampanga at Nueva Ecija, Along Gapan olongapo road,,
    Taos puso po sana naming Ipinaaabot sa Pamunuan ng Smart Philippines at sa Smartbro
    Na aming hinihiling na Lagyan kami ng signal ng smartbro dito sa aming lugar, marami na po kami
    mga naka apply dito sa smartbro,pero sa kasawiang palad ay walang makuhang signal ng Smartbro dito sa aming lugar, Kaya lahat po ng Aplikasyon namin ay na refund lamang, Kaya isinasanguni sana
    namin na lagyan ng signal ng smartbro ang Cellsite ng SMART dito sa barangay Mapalad Arayat Pampanga
    Kami po ay umaasa na inyo kaming pagbibiyan sa aming kahilingan at kapalit po non ang taos puso naming pagtangkilik sa inyong kumpanya,.maraming salamat po..Godbless us!

    Mga UMAASA at Naka Pending na Application sa Smartbro dahil walang signal :
    1. Jay Arr D Eulalia – San Vicente Cabiao NE
    2. Teodoro B Rubin – San Vicente Cabiao NE
    3. Jessica C Mangilit – San Vicente Cabiao NE
    4. Ryan M Nunes – San Vicente Cabiao NE
    5. Jenalyn M Bondoc – San Vicente Cabiao NE
    6. Lauro A Quiros – San Vicente Cabiao NE
    7. Jane Mallari – Makulayang St, San Vicente Cabiao NE
    8. Donna Mesina – Mapalad Arayat Pamp
    9. Yancy Mangilit – San Vicente Cabiao NE
    10. Michael Daquiz – Mapalad Arayat Pamp
    11. Kenneth Lopes – Mapalad Arayat Pamp
    12. Janet Lapuz – Mapalad Arayat Pamp
    13. Justin Garcia – Mapalad Arayat Pamp
    14. Lourdes M Garcia – San Vicente Cabiao NE
    15. Mry Grace Angeles – San Vicente Cabiao NE
    16. Aimee Regala – San Vicente Cabiao
    17. Maritess Mesina – San Vicente Cabiao NE
    18. Jay Catacutan – San Vicente Cabiao NE
    19. May Ann Magat – San Vicente Cabiao NE
    20. Lalaine Paras – Makulayang St,San Vicente Cabiao NE
    21. Sarah Bondoc – San Vicente Cabiao . NE
    Maraming Salamat po!

27. gater August 23rd, 2008 at 3:46 pm 27

    Sa ngayon, wala kaming line sa DSL kaya stuck kami sa panget na ISP na ito. Palagi na lang mabagal ang download at browsing. Sa umaga lang mabilis tapos akala ko makakalaro ako ng maayos sa steam pero palaging lag dito.. Potcha!!!

28. huuuutaenangsmart! October 16th, 2008 at 7:33 pm 28

    huuuuuutaenang smart yan oh! mya’t mya aq naddisconect! d pa nagtatagal ng 5 mins, dc agad! tapos after 1min babalik, den maddsconect ulet! pota nababanas nq d makapaglaro ng maayos! 1 month ko na nararanasan tong problemang to! sa loob ng 1 month almost everyday tumatawag aq sa TECH SUPPOT para itanong ang problem! pota paulet ulet ang sinasabi! ———”sorry sir, may trouble shooting activity na nagaganap sa base station nyo po ngayon. rest assured na ito’y temporary po lamang blahblahblah… paki monitor n lng po widin 24 hrs kung blahblahblah…” POTA KABISADO KO NA YUN LINYA NILA! SA LAHAT NG TAWAG KO LAHAT GANYAN SINASABI! FUCKSMART! HUUUUUUTAENA NYO!

29. Anubis November 24th, 2008 at 8:14 am 29

    pano ko kaya marretrieve ang smart bro service reference number at passwor… nkasave kc un sa notepad… eh naireformat ko ung pc ayun nasama sa reformat ang information…???

30. catinting mary jane December 2nd, 2008 at 7:39 am 30

    pls paki check po yon sim plan ko na apply ko next month matatapos na po.wala po connection 1 week na yon phone ko.2 beses kaming na kami nagreklamo.last payment ko nov.21 at yon cut off payment ko eh nov. 26 lang.hanggan ngayon wala pa rin response yon smart.my mobile number is 09209817428.pls paki ayos po naman.kung may repair kayo sa system pls response immediately.

31. jose israel m. de leon December 18th, 2008 at 12:41 am 31

    bkit gnun??1st month ok nman b*tch pkitang gilas lng pla.tpos ngyon 2mnths n disconnect ng disconnect net ko d 2matagal ng 5mins dc n nman.anu 2 lokohan??tpos ayw nyu ptanggal linya kesyo my kontrata n 1yr?anu 2 pilitan??khit wlang kwenta n service nyu??

    tpos mgssbi kau n ppntahan ng pnakamagaling n technician nyu ung house nmin pra maayos??nsan n??1 month n lumipas ah..

    tka pnu kng wla ng pngbayad ung nag aplly s inyu??huhuthutan nyu p rin??aba makarma sna kau.

    mbilis pla ha..muka nyu nkaka inis..d ku kau bbyaran ulul!!

32. jalyn perez December 25th, 2008 at 2:19 pm 32

    pano ko po makikita ang aking ka chat. sa web cam puro itim yung nakikita nila.

33. jalyn perez December 25th, 2008 at 2:20 pm 33

    di pu ba naka conect yung web cam namin

34. janine comia January 9th, 2009 at 1:18 pm 34

    bkit po hangang ngaun hndi prn open ung gprs and ung mms ko..?ilang tyms nko nka recieve ng configuration set..pls gusto ko na mapoen ung gprs ang my mms..

35. Rolly Obligar February 8th, 2009 at 7:15 pm 35

    Na reformat ung PC ko kasama pla dun sa desktop ung Billing no. at Service Reference No…Paano mareretrieve ung nos. namin…PLS REply ASAP….

36. arlen tacderan July 3rd, 2009 at 8:19 pm 36

    hello smart!bakit ganun ilang ulit ng nag load kapatid ko sa pinas ng para sa roaming namin ng friend ko at wala pa rin kami mareceived na texts…please naman paki check…roaming #s o9186530011 at 09287331170…please naman paki ayos.maraming salamat po!

37. net lozada September 17th, 2009 at 6:42 pm 37

    hi smart,

    help me pls, i left manila last sept 5, 2009 for dubai trip, i ask someone to send me 100php load on my smart mobile #09205364694 and i forgot to ask for the roaming service. wat will i do now? is there any way to activate my smart #? and for the roaming service?

    pls help me SAYANG LOAD KO
    thankx

38. Susan V. dela Cruz October 8th, 2009 at 8:49 am 38

    I would like to know the status of my complain regarding my bill for the period of Aug 15 – September 15, 2009.
    I have a P1800 plan and I was billed totalling an amount of P5230.01. I got a lot of browsing subscription that appear on my statement of account. I would like also to inform you that during those days that my cellphone is in the Service in your authorized Service center in Makati, I noticed that the browsing still continuous and my charge to my account. I may have done some browsing but I won’t use a cellphone to browse for that long period.

    I have filed complain but up to now I still not get an answer. I might be out of the country next week so I want to know the answer.

39. edie generator October 9th, 2009 at 5:57 pm 39

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41. dating_smartbroken_din October 11th, 2009 at 2:20 pm 41

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42. kinshen yuugi May 11th, 2010 at 2:58 pm 42

    i suddenly erase my IP address what shall i do i can’t connect to internet using IP phone?

43. MA ETHELINDA GO BACORRO October 24th, 2010 at 2:42 pm 43

    I FORGOT MY REFERENCE NO. AND MY ACCOUNT NO.

44. MA ETHELINDA GO BACORRO October 24th, 2010 at 2:43 pm 44

    i want to know my reference no. and account no. of my smart broadband wifi

45. Cain October 28th, 2010 at 1:36 am 45

    nsa billing form

46. Smart_kapalmuks October 31st, 2010 at 2:30 pm 46

    Ganun din ang problema ko. .it take a year to load the facebook page or even google..i’m using smartbro plug it prepaid..first two weeks its working fine. .but right after, server not found, gateway timeout. .what a damn! This isp suks. .! It’s a waste of money and time.. Please fix AS SOON AS POSSIBLE, bikol area.

47. carli yamada December 3rd, 2010 at 1:21 pm 47

    Pls help us with our application, its almost a month since we applied, until now we dont have internet yet, they always telling us that they will call within 24 hours
    they took our receipt!!!
    pls help us, we need internet very badly!!!

    pls reply to my email add

48. minda February 22nd, 2011 at 4:40 pm 48

    about my unlicall talk 100 hinda ko magamit mula pa kani nang 2pm ang pangit ng service hindi nako naka buo ng 5 days at ang hirap ku montak sa customer care.wala ng ipinag bago parate nalang nawawalan ang mga consumer sana naman mabigyan ng pansin nyo to

49. minda February 22nd, 2011 at 4:51 pm 49

    hindi ako maka connect. hindi ko magamit ang unlicall ko mula pa kaninapang 2pm up to now parate na lang ganon nawawala ang isang araw at ang hirap cumontact sa customer service para mag complain !! wala na bang pag babago parati nalang po bang ganon kawawa na man ang mga consumer sa na naman bigyan ng pansin nyo to…..

50. michelle matias February 24th, 2011 at 8:34 pm 50

    pkiayos nman ung signal ng net ko ang bgal ee..
    or plitan nlang ng smart canopy ung wimax ko ang bgal tlga pls..pki asisst thank

51. michelle matias February 24th, 2011 at 8:36 pm 51

    pkiayos nman ung signal ko ang bgal kc ee..or ung wimax ko pkipalitan nlng ng smart canopy..pls call my no.09186592031..
    kc khit anong call ko sa *1888 di ako mkaconnect thanks

52. specRIZAL March 13th, 2011 at 4:24 pm 52

    grabe namang bagal ng connection ko pls pakiayus naman sana..
    .25 mbps??anu to dial up???? nagbabayad kami ng ayus kaya umayos din sana kau.paki ayus nmn sana ng mga engineer nyo jan,anu p bng silbi nila kung ganyan ang services.sana mgreply kau

53. jean salvador April 8th, 2011 at 8:33 pm 53

    I just want to give proper recommendation for Mr. JERWIN MAGHANOY of Smartbro Customer Service Rep for his outstanding patience in assisting me with a very minimal technical prob I had with my Smartbro account.Good job.

54. rose July 19th, 2011 at 8:52 am 54

    last july09 and july10 2011. ngload po ako ng total of 40 dollars para magamit ko ng mas matagal to text sa p.i.eh ang nangyari 20 dollars lng po ang aking nagamit. sabi nla every time i txt is 20 pesos. so dapat pag ngload ako ng 40 dollars dapat makapagtxt ako ng 50times kc nga 40dollars ung niload ko sa roaming ko. bkit ganun ang nangyari sa serbisyo nyo. saan napunta yong niload kong other 20 dollars. ano po ang ggwin ko sayang nman yong niload kong 20dollars.alam kong dko nagamit lhat dhil hindi binubura everytime i txt sa p.i.

55. felisa dayao September 9th, 2011 at 10:37 pm 55

    kindly check why i was redirected.i have no balance. kindly double check and notify me in my e mail ad. ty.