Just this afternoon, some customer representative from smartbro called me for the scheduling of visit of one of their contractors. It was very nauseating because the lady started raising her voice and kept telling me that sending their contractor by 5:30pm is a waste of time ( talk about courtesy ). They want to send the guy earlier than 5:30pm when in fact, my connection thoroughly cuts off at exactly the same time? How will they fix something which isn’t even showing the symptoms of a broken internet connection? I had been very patient with dealing with them but this time i’m not going to be nice. And in addition to all that, i was decieved by the technicians which installed my connection. They said that there are no connection fees which they included in my bill, No hidden charges when they hid the fact that there was a connection fee and told me that i could cancel my connection anytime i want for FREE! That was such a fat lie, considering the fact that i trusted them into providing that 24 hour service they promised. As for that customer representative, i’ll do something she’ll never forget. Something that suits those people who cause much damage in time, money, and effort. That’s an idea! Can we sue them for causing damages and pay us in return?

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