I am from makati. I have been a subscriber since May 2007.

1st month was great. I’m getting like fairly fast when i download mp3, videos and games. After that the service completely s#!%k. I get disconnected every hour and speed is like 15-29kbps. The worst I had was 2kbps(wth).

I wanted to get rid of the service but every time I asked everyone from customer hotline, they would say that I need to pay for the penalty since I’m locked for 1 year.

The service is 100% terrible. If you try to build the picture, it’s never been the subscriber’s fault. We were told that the service is like 10 times faster than dial-up but in reality, it’s worst than dial-up.

My question is — Shouldn’t be the governments job to catch businesses who mislead consumers? Where is the consumer welfare act now? Why are consumers being locked up on a contract and asked to pay a penalty when infact we are being mislead and betrayed? Or maybe someone from the government is enjoying a huge cut while the ppl are being milked by this greedy CEO.

I really wanted to get rid of the service but the big question is…. Who breached the contract? Is it the consumer who wants to discontinue the service before completing the contract or the greedy Smartbro who mislead and betrayed you at the very start? pls post your blog. I really appreciate it.

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