It’s almost two weeks now that I lost my internet connectivity. Thanks to Smart Bro!. I’ve been giving thier tech support a ring, wait for 20 mins+ for a tech rep to answer my call, and they’ll just make you a report number. Two weeks I’ve been doing this. I have 4 friggin’ report numbers, and they haven’t made an action! It’s either something’s wrong with the friggin’ base station or they’ll promise you a support team will fix the problem given 24 hours of lead time they advised me.
I went to a nearby Wireless Center two days ago to make a follow up, same response over the phone, though, I get to talk to a tech rep in real life. Yey!
I’m planning to shift to Globe’s 512 kbps service (same fee w/ Bro) plus one-year free voice service.

I just dialled *1888 (Smart Bro Tech Support), waited for 12.3 mins to be precise (faster response compared to the latter. Yey!), and they gave me another report number. As expected… *sighs* hopeless case.

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