64 Responses for "Smart Bro Technical Support Sucks"

1. archaven August 17th, 2007 at 7:50 pm 1

   i remember one time when we called regarding the connectivity with our laptops. they were asking techy questions, my cousin couldn’t answer them because she did not know much about techie things, so they simply said that they could not do anything to help us. idiotic, really. they didnt even at the least try to describe what they were asking for.

2. JDM1 August 18th, 2007 at 3:38 am 2

   here’s my advice sir. in order to fix your connection try these po:

   go to control panel / network connections / local area connection.

   then select TCP / IP, click properties. select use the following IP address.

   type in 169.254.3.3 for IP address and 255.255.0.0 for subnet mask. click OK then close.

   at this point your internet connection might disconnect. if that’s the case, wait for it to recoonnect again.

   now open your browser and go to http://169.254.1.1

   go to tools. and click ap evaluation.

   it will rescan all available access points / base stations in your area.

   there will be a list. simply select a base station. each base station has a corresponding color code. select its color code.

   once you’ve picked a color code. go to configuration and select radio.

   there’s a space where you can type in your new color code. simply type it in.

   click save. then click reboot. wait for your connection to disconnect and reconnect again.

   once reconnected. go back to your browser and follow the prompt. (it’s usually “click here to continue” or somethign like that)

   once connected. go again to control panel / network connections / local area connection. then select TCP / IP, click properties. then this time click obtain ip automatically.

   you’re now connected to a new base station.

   enjoy!

   tip: kung mawalan ulit ng connection, or hindi gumana at first. ulit ulitin lang hanggang makaconnect sa “perfect” base station / color code. minsan kasi down din yung base station or puno na yung capacity niya.

3. JDM1 August 18th, 2007 at 3:43 am 3

   siya nga pla, after the procedure when you access your internet, theres a 90% chance na magredirect siya sa smart portal due to the new settings. just log on using your smart username and password and wait for it to automatically re-activate your connection. that’s it.

4. JDM1 August 18th, 2007 at 3:44 am 4

   isa pang pahabol, dapat din directly connected kayo sa smart bro / smart wi-fi ninyo in order for this to work. if you have a router tanggalin ninyo nalang muna and directly connect the smart internet to your main pc. HTH

5. smartbro_nothing_but_crap August 18th, 2007 at 4:40 am 5

   It’s because Smartbro’s technical support representatives were trained to be annoying.

6. archaven August 18th, 2007 at 8:19 am 6

   so, does that mean if youre using a router, they cant help you in any friggin way?

7. JDM1 August 18th, 2007 at 5:20 pm 7

   archaven, you can only access the smart canopy settings via direct connection. if you’re using a router just remove it first before tweaking/changing the settings. then ‘pag ayos na, you can put it back naman din.

8. sheep August 19th, 2007 at 9:53 pm 8

   Yeah! I agree.. like walang kasing impolite! they can be as rude as hell, and like they do nothing but file a report, and make-up stories about your inability to connect.

   I called in coz we got no connection. pero while on queue, i was powercycling everything, then the moment na may agent na na sumagot, i got my connection back, pero i told the agent wala ako connection, then she asked for account details, then she asked me to powercycle, i told her i already did that, sher asked me for the ip address, and all the pinghing stuff, then hold music, d man lang nag paalam na i’ll be on hold, then nung bumalik, she told me may problema kasi ang base station, and i have to wait within 24 hours. i said ok.. hahahaha.. amazing service. liars. walang pinagkaiba sa phone support ng smart gold.

9. kAnGkEr August 19th, 2007 at 11:48 pm 9

   Well in their hotline? Probably, yes. But in their higher level tech support ( the one who call you when you directly report to their wireless center ) - polite, well-trained, educated and oh - licensed ece engineers, I think. ( as my friend have told me, not actually all of them but 80-90% of it were engineers. the other 20% were all higher level IT or ECE graduates from reputable school).

10. archaven August 20th, 2007 at 7:30 pm 10

    @JDM1

    then the rep should have told us that. not just “im sorry maam, we cant help you with that.”

11. JDM1 August 21st, 2007 at 12:04 am 11

    baka binabasa lang nila yung mga reply nila sa mga customers kaya pare-pareho sagot =)

12. frandrew1026 August 21st, 2007 at 5:02 pm 12

    mali yung IP address? yan yung times na down yung connection nila. nangyayari din yan sa akin. so far narerestore naman yung connection ko after an hour or two. di na ko tumatawag sa support nila, lang kwenta. FTP lang di nila alam.

13. sheep August 22nd, 2007 at 8:38 pm 13

    If they dont know what to do with my issues really, its ok, go file the report and escalate to someone who can help me. its absolutely fine. Yung nakaka inis lang is yung manner nag pag treat nila ng caller. impolite lang talaga. i think we customers dont deserve it. common courtesy lang sana.

    and it never matters if they got engineers and all like what kAnGkEr is saying, fine. They may know what to do. sure. But do we benefit from it? saan ba sila? like i how do i get help from them ba? I have to go to the wireless center physically? if thats the case, eh anu pa silbi ng phone support? They got people who can help me pala eh, why dont they put these people behind the phones so that pag tumawag tayo may makakatulong at may magalang sumagot?

14. kAnGkEr August 25th, 2007 at 2:25 am 14

    Suggestion lang naman sir kung di kayo makatawag sa hotline. Kasi mahirap tumawag diba? kung may malapit na wireless.. pwede rin kayo dun pumunta para sila na mismo tatawag… pero pwede rin sige tyaga na lang sa hotline.. hehehe..

15. yugs August 26th, 2007 at 2:06 pm 15

    JDM1,

    I just tried your advice today… and it worked!! Thanks! I have 4 available base stations, and the last one I tried was perfect, ang bilis! And to think today’s a sunday.

    Actually di na ako nagpalit ng IP address sa TCP/IP Properties. Browse ako agad sa http://169.254.1.1 and started tweaking from there.

    Salamat po!

16. zeromcfly September 9th, 2007 at 8:42 am 16

    @JDM1

    hello po! I tried your instructions hindi ko ma visit yung ip address na http://169.254.1.1 and I don’t have a router ..also me AP EVALUATION b sa IE 7.0? me firefox browser din ako..hmmm ayaw talaga mag connect sa http://169.254.1.1. I already adjusted yung IP and Subnet..

    any help is highly appreciated..you can e-mail me also at zero_mcfly@yahoo.com if you have the time…

    THanks for the help!!!

17. Edwin January 31st, 2008 at 2:50 pm 17

    I dare all of you to

    DON’T PAY YOUR SMART BRO BILL!

18. OrgasmO February 2nd, 2008 at 7:40 pm 18

    yang punyetang smart na yan, pag may kausap kang agent sa hotline, nagkakaroon ka ng koneksyon… pagbaba mo, wala na naman koneksyon, punyeta, may nagmamanipulate ata sa mga gagong yan ah… ano ang hayup na yan, pag magkokonek ako sa internet kelangan may kausap akong agent para may koneksyon???!!! tangina nila!!!

19. znebz February 14th, 2008 at 8:41 pm 19

    kaya nga mga dudes SmartBroken ang tawag dyan…hahaha
    nagpapayaman lng smart. my politika din dyan eh.

    d2 skin bumibigay ang base station kapag nagdowload aq ng mga torrent files. hahaha

    isa pang naexperience ko sa tech nila. sabi skin dpat 10gig ang space ng harddisk ko…elow…ayos lng b cia. ano kinalaman ng harddisk sa low connection. halatang kabado at hnd alam ang gagawin kc galit na aq…super bagal…

    nung madalas aq magreklamo..aun lumakas din connection ko. nga 200 to 300 kpbs na…hahaha lintik tlga

    ngyon feb 13 sira tlga base staion nila d2 sa baliuag. pati kc cellphone natutupak. hnd makasend ang smart…aus tlga smart. low tech…

    low tech ang mga base station d2…asar tlga…pero ok ung suggestion ni JDM1…nice one dude

    im planning 2 changes na….pldt dsl nlng

20. makro February 22nd, 2008 at 11:01 am 20

    Hello.. Mak here, from Baesa, Caloocan.. I have three inquiries for anyone knowledgeable:

    1.) Since PLDT dsl is not available in our area due to port unavailability, im planning of subscribing to Smart’s Bro(..ken?? hehe) wireless internet connection since that is only the only available option here other than dial up. Is there anyone here from the same place who can advise me on the quality of smart’s connection in the area? I need to know before I subscribe, since there’s a one-year lock in period and I dont wanna suffer the entire year from poor connection and waste money.

    2.) Second: If ever i get subscribed, i plan to carry with me the antenna to the province during the summer. Will it work there, provided there’s a base station in the area? And can i do the modem/canopy configuration myself to make it work or do I really need to see the closest wireless center in the area for the re-configuratoin(which requires a thousand bucks payment)?

    3.) Finally, can anyone comment on which is better and more “sulit” in terms of quality of service: SmartBro vs. Globelines’ Wireless Broadband..

    thank you!

21. toni February 25th, 2008 at 11:11 am 21

    i actually emailed them telling my sentiments sa customer service nila and they did not even give a damn to say sorry for all the hustles i have experienced. just an email asking about my complaint. kaya i’m always a globe subscriber sa cell coz i hate dealing with smart’s customer service. bukod sa ang tagal nila mag hold, sorry for the term, pero ang T*N%a nila. basta they are very inefficient to the MAX!

22. divine March 4th, 2008 at 4:43 pm 22

    can anyone tell me how can i setup network settings of smart bro?

23. i hate smartbro March 15th, 2008 at 7:54 pm 23

    potang inang smart kala ko cla na mismo titigil ng internet namn after ng lock-in period eh wla akong ka alam alam eh. mga hinayupak cno ba nmn gusto magbasa ng pagkahaba habang kontrata na un.. tapos ngaun bayantel na ako binibillan pa din ung smartbro ko kahit di nmn ginagamit for 2months lakas ng apog ng mga amputang inang un.

    pagkatapos ng lock-in period ko nwalan ako ng internet tapos after 2days meron nnmn kung kelan bayantel na ako.. mga bobo tlga cla. kala nila babayaran ko un. neknek nila mas mabilis pa ang bayandsl noh sus dont waste ur time with smartbro iiyak lng kayo…

24. X-CSR March 25th, 2008 at 11:01 am 24

    hi there! it was fun to know that there’s this kind of website dedicated for subs to pour out their sentiments against smart’s services. i’ve been a csr for smart buddy’s hotline and i tell u people there are really dumb, well not really all but ALMOST. they don’t even know how to pronounce “CACHE” correctly. nakakahiya tlga sa mga subs na marurunong. kaya lucky for me na i already resigned asap bago pa q mahawa sa level ng IQ ng iba sa kanila. although i can’t blame those agents kc pag may anything na bagong promo/service eh they are not properly oriented. halimbawa magugulat na lang ung mga agents na may bagong promo/service na pla ang smart, at kanino nila nalalaman? sa subs na tumawag at nag inquire/complain tungkol sa promo/service na un. tapos pag mag e-escalate k ng call sa TL or ATL eh paiiyakin ka muna bago nila i-take ung call. grabe parang takot na takot sumagot ng tawag. ang i tell u people there are really trained to give the subs the same answer. and they will NEVER EVER ADMIT that they have problem on their services kahit na sobrang obvious, laging sa subscriber ang problema kaya useless ang tumawag sa any hotline ng smart unless it’s smart infinity’s hotline where the ratio of agent per subscriber is 1:1 daw.

25. Josh April 7th, 2008 at 3:42 pm 25

    @JDM1

    I tried your advise. It didn’t work. All stations are slow and there’s one station that has no connection at all.

26. Airnolds April 11th, 2008 at 8:07 pm 26

    @JDM1
    does it still work? its been almost 8months now. wanted to know if the whole Base station changing will still work.

27. Airnolds April 11th, 2008 at 8:45 pm 27

    @JDM1
    oddly enough..IT WORKED! [so far]….didnt need to do the 1st step of changing ip/subnet..could go directly to the http://169.254.1.1/ and change it from there..

    PS
    i have my router on when i did this changes..Good things happen…lol

28. jheggy24 May 13th, 2008 at 11:20 am 28

    x - csr tutal galing ka sa loob. tsaka nakalabas ka pa ng walang tatoo. baka may way ka para macontact natin ung mga tlagang malulufet na tech ng smartbroke

29. argent May 20th, 2008 at 8:09 am 29

    Well I unplugged the cable from the antenna to my desktop network card and stuck it into my laptop to go online and it immediately went to the smartbro portal of which I could not get out of no matter what I tried to do. Now why can’t I use my smartbro account with my laptop? Is there anything I can do otherthan waste alot of time talking to a bunch of numbnuts to tweak a setting in the canopy to get it to work on my laptop? Have never had any problems otherwise using smartbro, just want to be able to have both hooked up to the same source.

30. Cloud June 2nd, 2008 at 11:00 am 30

    Argent

    Username and password lng yung problem mo, nangyari n din yan skin, kung alm mo username password mo, enter mo lng, papsok n yan, kung hindi mo alm access mo, no choice k, twg k ng HL for retrieval of it

31. pekto palito June 12th, 2008 at 3:38 pm 31

    prang wlang taga smartbro n nagrereply. costumer service,agent,tech support puro mga BOBO INUTIL TANGA buti pa ung mga high school lng natapos mas matalino pa. PAKINGSHIT!!!

32. online multiplayer poker June 14th, 2008 at 7:50 pm 32

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33. Roulgh June 17th, 2008 at 2:05 pm 33

    paano ba ma unblock ang port 25? ilang araw na kasi ako hindi makasend ng email using email client.. putang ina ng smart bro
    agent kasi hindi alam ko ano at para saan ang port 25!

34. Cloud June 22nd, 2008 at 3:22 pm 34

    yung port 25, smartbro lng din mkkaunblock non, smartbro kc gamit mo sa yung SDT ng port 25 ng email,own ny smartbro. , sa knila k n lng humingi ng alternate port if you want.

35. mark June 24th, 2008 at 6:19 pm 35

    haiz ang tagal pumasok sa flyff laging pls check the network bakit ganun pag umaga lng mga 7 mabilis pumasok pero pag after noon nah ang hirap pumasok pa tulong nmn or pa tanggal nlng ng connection kung ganito lng din ang mang yayari sa internet namin

36. KaYLakS June 27th, 2008 at 9:35 pm 36

    Actually, pwede pumasok settings ng canopy kahit nka router.

    Example:
    Canopy IP: 10.123.45.156
    Router IP: 192.168.1.1

    Do this:

    Change router settings to Static IP:
    Internet IP: 10.123.45.156
    Subnet: 255.255.255.0
    Gateway: 10.123.45.156
    Primary DNS: 192.168.1.1

    Save the settings. Open your browser and type in address:
    http://10.123.45.155

    You can now see your canopy settings. After changing settings of your canopy, go to your router’s settings again and set it to Dynamic. Save. Exit.

    In this way, di mo na kelangan alisin sa router ung canopy mo.

    Have fun. Di alam ng tech support ito. Wla sila alam sa networking, e. Ang alam lng nila netstat, tracert, ipconfig, or ping.

    bye

37. Cloud June 30th, 2008 at 11:57 am 37

    BWahahahahha, nagawa q din. Tang u.

    Meron p q naexperiment, ginaya ko IP ng hotty neighbor ko,, sya nwalan, ako ngkaroon. Hehe

38. yesyesyes July 1st, 2008 at 7:01 am 38

    di kaya mahuli tau pag ginwa yan

39. Cloud July 18th, 2008 at 1:39 pm 39

    Bwal tlg……..kpag nahuli, pero kapag hindi, quits n tau sa smartbro…Bwhahahahahahah

40. spela texas holdem online grattis July 21st, 2008 at 6:03 am 40

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42. melo August 2nd, 2008 at 6:03 pm 42

    pwede ba mka conect ang Globe sa flyff… asap nid ko answer pa disconect ko na smartBulok koh ^^ ponyeta sila

43. Curare August 11th, 2008 at 1:40 pm 43

    any ideas po kung pano mag change ng ip? pls share nmn po

44. karl August 18th, 2008 at 12:03 am 44

    anyways im having a problem playing my online games of LU as i observed 1 week na yata! d na ko nakakapasok dahil sa bagal po ng connection..! tumawag ako sa technical support they always told me after 24hrs ok na daw, pero hanggang ngayon wala parin.. were not paying for a slow connection po!

45. karl August 18th, 2008 at 12:06 am 45

    im playing rf and its been a week na d pumapasok, palaging patch failed! wala pa bang mas babagal na connection d2?

46. sandra August 20th, 2008 at 11:19 pm 46

    hindi ba kayo gagawa ng paraan? gusto kong mag RF! weak pala smart company. dapat hindi smart ang ipinangalan nyo.. “STUPID connection! pati company!” hahai kakapagod wait ng kada reload!

47. b2nmultimedia August 28th, 2008 at 6:06 pm 47

    hey guys, here in 4th district laguna mabilis naman ang response ng technical support nila, kahapon lang ako tumawag sa customer service dahil nasira ang adaptor ng smartbro ko and kanina dumating agad sila at nireplace agad nila, good thing walang bayad yung replacement…. plus good points sa smartbro ‘to!

48. Plea for Reliability August 31st, 2008 at 8:44 pm 48

    Palagi din ganito smart bro ko,hindi makapasok sa level up games at hindi rin maupdate yong gameguard sa linaegeII. nagstart pa last August 29,2008, ilang days na wala pa rin.Hindi tuloy ako makalaro. Ano ba yan, ayusin niyo naman yang technology niyo, nakakahiya sa mga subscribers niyo!Umayos kayo!

49. pai gow pocker rules September 2nd, 2008 at 1:43 pm 49

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50. Nyla September 4th, 2008 at 12:17 am 50

    Hay Naku!!! Nakakainis na talaga..since august 29 pa ,di kami maka login sa online games especially rf online philippines na kinababaliwan namin ng bf ko..napg iwanan na tuloy kami ng level,pati costumers namin pumupunta na sa ibang shop,rf online kc malakas dito..nakakasawa na tawag kami ng tawag paulit ulit lang ang pinaggagawa nila sa amin hihingin reference no. tapos Ip address etc. tapos pag walang nangyari ibibigay sa manila tapos wala rin..hanggang ngayon…Galit na talaga kami!!!! Kanina tumawag ulit kami sabi ng agent may down daw ang base station sa benguet …diko di daw nila alam kung kailan maaayos eh almost 1 week na siya….Mga taga baguio smart bro users totoo po ba yun?

51. nyla September 4th, 2008 at 12:23 am 51

    pati online games websites ayaw magbukas..sayang lang premium na 100 ng pinsan ko nag expired nya di man lang niya nagamit kahit saglit..Please pakibilis bilis naman po sa pag resolve.Malakas po ang rf sa amin at humihina business namin dahhil sa problema..Maawa po kayo sa amin..Pag di pa po talaga maayos lilipat nalang po kami sa iba hindi pweding lagi nalang ganito…We have to do something kay sa maghihintay sa wala.Bwisit!!!

52. mani pakyaw September 16th, 2008 at 1:07 am 52

    bwisit na taga smartbro…. kabaliktaran naman ng “SMART” ang mga agents nila. mga BOBO. binabasa na nga ung script, di pa nagkakatugma ung cnsbi. bwisit! i-boycott ang Smartbro!!!

53. texas holdem pocker free fun October 3rd, 2008 at 5:01 am 53

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54. ahit October 20th, 2008 at 8:38 pm 54

    tnx po sa pag aayos ng smartbro sa amin…..

55. mud_skipper November 9th, 2008 at 5:22 pm 55

    Guys patulong naman po I’m a SMART BRO plan 999 canopy subscriber currently using my Desktop PC for internet browsing and I just want to ask if I can safely use my TOSHIBA notebook L35. It is stated in my manual that.

    Connect the built in modem only to ordinary analog phone lines.

    Never connect the built in modem to a digital line ISDN

    Never connect the built in modem to a digital connector on a public telephone or to digital private branch exchange PBX

    Never connect the built in modem to a key telephone system for residences or offices

    Connection to any communications line other than an analog phone line could cause a PC system failure.

    Do I have to buy an external modem for this even tough i have a built in modem?

    Ive tried to email smart customer service but they didnt reply.

    I hope you could help me out in this matter.

    Salamat po.

56. Angel December 15th, 2008 at 9:05 am 56

    Smart tech. support sucks!!! Same as PLDT( Smart mother Company)

    Monoploy kc PLDT sa place nmin eh…I’m maintaining DLS Biz, Smart Bro(Wireless Broadband), Smart Infinity for our Company.

    Yun lang ang aking masasabi…

57. Jawo December 19th, 2008 at 4:04 pm 57

    putangnang smart na yan mga bakla ung boses ng agents

    sorry sa mura

58. Joane March 18th, 2009 at 9:19 pm 58

    guys.. i am doing my thesis now.. nd eto un focus ng study ko… experiences of clients with technical support agents… cno po pwedeng mainterview jan.. please send a reply to my email add.. thanks!

59. Joane March 18th, 2009 at 9:26 pm 59

    my email is:

    aquinze_07@yahoo.com

60. WoCho May 29th, 2009 at 11:59 am 60

    to unblock port 25 to allow email alerts to get sent, try this one

    Double-click the taskbar icon to open the Security Center
    Click Advanced Menu (lower left)
    Click Configure (left)
    Click Internet & Network (upper left)
    Click the Advanced button in the right-hand Firewall module
    Click System Services (left menu)
    Check “Mail Server (SMTP) Port 25″ at the right
    Click OK and exit.

    actually I applied as TSR sa smart bro…
    I got hired, prang nanghina ko nung nakita ko mga comment nyo…

61. WoCho May 29th, 2009 at 12:01 pm 61

    what do you think guys?

62. WoCho May 29th, 2009 at 12:20 pm 62

    change ka n man ng ip try mo to…
    Get to a command prompt. to get in there just go to START>RUN tapos sa text box type mo to—>CMD
    pag lumabas n yung command prompt(yung kulay black)
    type this—>ipconfig /release

    then follow this steps:

    Shut down computer.
    Turn off computer.
    Turn off all ethernet hubs/switches.
    Turn off cable/DSL modem.
    Leave off overnight.
    Turn everything back on.

    Network with Router

    Log into the router’s admin console. (Often http://192.168.1.1/)

    Release the IP address. (Method varies by router manufacturer)

    Turn off router, ethernet hubs/switches, and the cable/DSL modem.

    Leave off overnight.

    Turn everything back on.

    If you are using a cable/DSL modem and a router, you may wish to connect your computer directly to the cable/DSL modem. Please note that this could significantly impact your system security. This allows your ISP’s DHCP to issue you a new (hopefully changed) IP address based of the (hardware) MAC address of your computer’s ethernet card.

63. Jaden May 30th, 2009 at 9:30 pm 63

    guys pls help.. bumili ako ng router so that mgamit ko ung internet sa pc at laptop ko at the same time.. pero kailangan pala dapat dumaan sa smart.login para mkapag-internet tpos they are not allowing the internet to be used by 2 consecutive users.. meron ba kayong tips or solution dito?? pls email me nlng at ejndbox@yahoo.com.. tnx in advance.. =)

64. Tara June 24th, 2009 at 1:58 pm 64

    hello po. ask ko lng po kung paano mag open ng port for utorrent pg smart bro gamit my nakakaalam po b? kc hrap mgdownload klangan ko tlga magopen ng port pra bumilis pro d ko alam kung paano. pls help. email nio nlng po d2 koohhiome_tara@yahoo.com