Smart Bro-ke back mountain
Sep 14, 2007 Author: red_ganda69 | Filed under: Customer ComplaintIt’s my first time to see this site…well i was surprised to find people sharing the same problems like me with the smart unsatisfying broadband service! I just got connected last august 19, and damn nobody told me it’s gonna be hard as hell using smart-broadband here in the mountains of Baguio city! my speed is in an amazing range of 30-60 kbps,if its foggy or raining…good-luck if you could find a signal they say. If I’m lucky at least I’m reaching 125kbps.
I’ve been complaining thru their offices here and manila, they’ve sent their best field techs here,even they can’t explain to me when they saw my speed and said it’s not accurate,my anti-virus is making it slow or the tower( has temporary problems,needs a reset)excuses that is!. They cannot change the direction of my antenna because their other two options is either far or being covered by another mountain. They can’t do anything about it,I’m trying to cancel my subscription but it looks like they’re gonna give me a hard time…they’re calling me 3 to 4 times a day asking the same stupid questions. Does anyone here able to cancel their subscription successfully? Please enlighten me…..how long will this take? I got more furious when i got my first bill!!!
It’s been two weeks of irritating, blood pressure raising service and this is what i get.
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68 Responses for "Smart Bro-ke back mountain"
I did it! Try to build against them by calling and send e-mail to the customer service daily. from day 1 i got their service I only got 40kbps. Almost week I asked them to change the canopy ( they did it 4 times) and on the last time they admitted that the problem is with their base station. It already exceeded (it’s capacity) the number of subscriber that’s why I getting intermitent and slow signals. Just make sure that your conversation with the customer service is recorded and documented. Go to the wireless center where you register/paid the initial P999. Prepare a letter of termination explaining the problem and your disappointment with their service. Add this to your letter:
The reason I was attracted to SMARTBro is you advertisement that says:
1. It’s 7X faster than dial up and Anytime,Always on, Unlimited Internet Access.
2. Best value for your money.
Regarding this advertisement, based of the RA7394 or Consumer Act of the Philippines Title III – Protection Against Deceptive,Unfair and Unconscionable Sales Acts or Practices; Chapter 1Article 48 to 52. I’ll just want to highlight Article 52
Art. 50. Prohibition Against Deceptive Sales Acts or Practices. – A deceptive act or practice by a seller or supplier in connection with a consumer transaction violates this Act whether it occurs before, during or after the transaction. An act or practice shall be deemed deceptive whenever the producer, manufacturer, supplier or seller, through concealment, false representation of fraudulent manipulation, induces a consumer to enter into a sales or lease transaction of any consumer product or service.
I file my formal letter 1 month after it was installed and it was terminated Sept. 10. The customer service replied to me thru email that the pre-termination fee was waived.
good luck
hi guys…im also been wanting to terminate my connection….
im so sick and tired of this stupid dumbed bro connection…
been conectd for 3 mos…
supper slow connection……
ertoei……..san pala location mo dito baguio…
Baguio? I think there’s a problem with the base stations there.
not so smart bro here in baguio really sucks…….but not for those who are near the base stations….
but how about those who are far from stations….i bet they are experiencing the same problem we all have…..
really want to get rid of this……
help somebody……..
wha wha wha. same problem here. subsscribed last oct 06 paid my bills till march, stopped paying and complaining almost daily. disconnected last july 14, received a letter from the lawyer and i called smart, reconnected my internet last sept 6, still complaining.
just reccord them all then go to their wireless center sa SM Baguio. Sabay bigay ng termination letter. I havent made mine yet cause magandaganda nman connection ko ngaun pero ill only pay my bills from sept 6 not those mhs na my problem.
im from baguio too btw. and everytime i conplain sa wireless center and see people wanting to subscribe, i wanted to convince them not to…
thats the problem im paying my bills even though there is a problem….
sad thing is if i try to disconnect…they say that im gonna pay the months that i haven’t used….grabe……one sided….sila lang ang yumayaman….how about their unsatisfied customers…..
bro, ano pla nakalagay sa letter from the lawyer that you recieved………
tnx…
location ko sta. rosa, laguna.
insist nyo yun consumer right’s natin…
gawa kayo rin ng demand letter sa kanila…
kaya hindi ito topic of discussion sa mga TV o investigative shows kasi sponsor nila smart.
aaaaaaaaahhhhhhhhhhhhhhhhh…………………..
damn you smart bro…………………………
life insurance broker online…
bob attired?granted sociology reticulated …
odds farm beaconsfield…
aright dasher stigma Blake …
Can please somebody tell me how to contact smart bro online please? thanks
medical insurance by icci…
certifications?confusion bitter …
taga baguio ako malapit s base station.. at hanep super ganda ng serbisyo.. ng DSL ahaha! footang ineeeng smart bro yan ntay ko n lang matapos lockin period ko..
ayaw ko n s smart broken n yan!
@bLackheart,
Wag ka na magmumumura dyan. Wala namang pumipigil sa ‘yo. Ako matagal ko ng sinibak ang canopy ko. Pinagulungan ko nga ng pison eh.
sino narunong magconfigure ng canopy dito?
bakit ganun maayos naman daw ang smartbro dyan sa baguio sabi ng pinsan ko dyan..ano ba po gamit mong ram?
kahit samin maayos naman ang connection mabilis naman.n_n
also here in makati the connection was really really great.
smart bro is really awesome. is faster than my last internet provider.
ei guys try to check this site
http://blog.knightlust.com/?p=143
@emma
ayos yang pinost mong link ah.
ei guys sure ba kayo maayos talga ang bro?
yup maayos siya tinnie try to check this link para maniwala ka.
http://blogs.inquirer.net/m-ph/2008/04/16/smart-bro-prepaid-broadband-for-everyone/
oo nga lagi ako naddc, laging lag, 1-10 kbs ang download speed. ano ba yan. from baguio
@jack
anong di maayos ung smart bro?
darn ang globe tattoo ang hina ng connection kasi mahina din ang signal.amp.X(
smart bro is very fast.is more faster than globe tattoo. damn globe tattoo.
cool smartbro. ok na ok ang connection. hate globe tattoo, gamet ko date yan sakit sa ulo. tnx to smartbro.
@tomnado
i agree with you.smart is more faster than tattoo but i dont know if its faster than sun?
@angela
mas mabilis ang bro sa sun.dalawa plug it namin dito sa bahay bro at sun. mas matino ang bro kahit na parehas sila choppy
i think almost parehas lang ang globe and sun ngayon kasi lagi down ang signal nila so kung naka plugit ka madalas talaga mawalan ng connection
@angela.. sabi ng iba mabilis daw sun.. pero i dont think “mas” mabilis sya sa smart… basta im comfortable na sa smart.. depende na nga lang cguro sa location..:)
@jacky.. yeah.. pro-smartbro tayo.kewl:)
i haven’t tried anything except for globe tattoo. pero bebenta ko na sya kasi bumabagal na sya unlike nung unang paggamit ko.
@kristina. I’ve tried globe tattoo na rin. yaright, sa unang gamit oks na oks.. surf all day. pro ngbabago sila habang 2matagal.. try to switch to smart. mas marmai cellsites nea so oks ang connection.:)
@ tomnado. oonga no? sabagay may point ka mas maraming sites ang smartbro ngayon. i’ll keep you posted kung may mga iaask ako..
pero anu ba mas ok yung wired ba o wireless?
if wireless, hassle kapag mahirap ang signal, factor din kapag bumagyo or what, mas mahirapa kumonek.. unlike wired mas better xe direkta. and mabilis lang maayos pag may mga “turbulence”.
Ok so mas ok pla wired.. pero dba mas mahal yun? hehe.
un nga un.. mas mahal mas ok. haha. pero kasi dba? ung wireless, ok xa kung d mo naman maxdo gnagamit, kapag limited langtime mo.. ok na ok un. pero kung wired ka tpos d mo maxdo gnagamet. loss mo un. sayang ung bayad.
cge ok na ko sa wireless. wlang pera e. hehe
paepal! hehe.
..
@kristina
student ka ba o ngwowork na? kasi kung studyante ka.. college tpos kelangan kelangan mo ng net, mag-wired connection ka kasi kadalasan gamit mo, if nagwowork ka na.. better kung wireless, mas konti kasi yung time mo mag-net pag ngwowork ka.
ahm.. axuli graduating nako. pero d nmn ganu kelangan ng research sa cors ko. anyway. tnx sa advice!!!
i think mas maganda ung wireless kasi mas komportable. para kahit saan basta may nasasagap na signal
try niyo ung wireless ng smart maganda siya.
ah ok. hehe.
ok dn nmn wireless.. nakakanuod dn ng movies!hehe
@mark
wired ako.. pero my wireless kuya ko.. oonga.. ok say.ksi nadadala mo anywhere.. syang nga eh. mas nauna xe antena.hehe
onga e. mas nauna kasi ang wired.. mas mahal. pero wireless.. anywhere!mura pa.
grabe a. haba ng usapan d2. hehe.
gnun tlga MIKE. bsta may reklamo d matatapos to.hahah!
@mike
napansin mo rin.hehe.marami kasing pro sa smart eh.la tayo magagawa.
ang sarap i shoot sa basurahan ng mga mababagal na plug it.
parang bola lang ung plug it.
mukha papalayo na ang usapan dito ah.
di pa naman macmac. konektado parin naman sa internet eh.
@tomnado
HOHONGA! hehhehe.
@macmac
sa tingen ko nga. mas improved ata service ng smart ngeon!
yap mas improve ang system nila. mas bumilis e.
yup mas improve nga yata or down lang talga globe ngayon dami kasing pakulo
may punto ka dun mac mac.kasi puro pakulo eh.palpak naman.
agree.puro palpak.
kaya nagdodown ung signal eh.magpalit na tayo lahat ng smart pamukha natin sa globe ang ginawa nilang kapalpakan,
amp.di lang pala ako ang naiinis sa globe.iniis talga sila.
dont worry anne di ka nagiisa. ramdam ko kayo.MAR.joke
funny kuya.funny.joke.i really hope may gawin na ang globe sa connection nila.
di naman ako nagpapatawa eh.tsk tsk..pero kung ako sayo magpalit ka nalang kasi mukhang suntok sa bwan ung gusto mo.
oo nga e. dme kaek ekan ng globe. kitang kitang profit lang gusto nila.. wla ng paki sa consumers.
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