21 Responses for "Smart Bro Experience. Bad at first but addressed–and my advice"

1. ciscozubia September 19th, 2006 at 1:26 pm 1

   Hi Tina,

   I read your email and i believe it coz i have the same connection and their customer support service has had an earfull from me.

   I think you have to go to a smart service center to have your line disconnected.

   one sad thing for us to ponder on, we are already in century of cyber-space and hi-technology, how come other countries, can provide internet service whereever you are located, even on the move, they also have T3, T1 connection, and we have these internet providers who claim this and that, but when you call them they say they still don’t have a line dedicated to that location. They can’t even solve the problem of constant disconnection due to rain. You see i have a SMART BRO at the office and I have PLDT DSL at home and both of them gets disonnected constantly. PLDT claims of faster connection we are paying 2,000k and its suppose to have a connection of 1.5mbps a month but when i tested the connection i only had 376kbps they are such liars. No wonder filipinos prefer living in other countries, coz there you get higher wages and better services. I hope somebody does something about this HOW CAN WE PROGRESS AS COUNTRY WHEN US FILIPINOS ARE TRYING TO BULLSHIT AND CHEAT OUR FELLOW FILIPINOS. PROVIDE BETTER SERVICE TO US FILIPINOS FIRST OTHERS COME NEXT.

   I hope this advice help.

   Tina Hernandez wrote: To: SPCQ_HS94@yahoogroups.com
   From: Tina Hernandez
   Date: Sun, 17 Sep 2006 21:24:54 -0700 (PDT)
   Subject: Re: [SPCQ_HS94] NEW BROADBAND INTERNET…7X FASTER THAN DIAL-UP…php999 only

   hi jamie…..thanks for taking time to read it…oo nga super patient pa ako sa kanila considering na reklamador akong tao….SMART bro yung service provider…nagka incident ka na rin pala sa kanila…grabe until now wala pa rin response from them regarding my request for disconnection. ….sana matapos na ito…

   thanks!

   tina

   —– Original Message —-
   From: Jamie Paola Jurado Villa-Real
   To: SPCQ_HS94@yahoogrou ps.com
   Sent: Saturday, September 16, 2006 3:16:39 PM
   Subject: Re: [SPCQ_HS94] NEW BROADBAND INTERNET…7X FASTER THAN DIAL-UP…php999 only

   Hi Tina,

   If I were you I should have gone berzerk after the 2nd or 3rd incident na. Soooooobrang bait mo na sa lagay na yan since you’ve waited that looooooooooooong. What is that broadband service? you better tell me coz I had a similar experience with PLDT DSL (cable) /plus SMART BRo Wireless…. .and at the very end hindi naman pala covered yung area namin. No signal. Grrrr!

   This dilema started pa way back december of last year. Imagine that!

   Jamie

   P.S. what was the name of that service?

   Tina Hernandez wrote:
   Hi friends!

   Please take time to read my email. This is important, most especially for those who are interested to switch or subscribe to a new broadband provider. Believe me, the advertisement is really effective. You will really be convinced!

   Anyway, I probably won’t mention the name of the broadband subscriber. At least I’m still “mabait” not to. I just don’t want to sound “pikon”. I’m just writing this email to warn you!

   To make it easier for me to narrate…i’ ll call the broadband provider as ART BRO-LOK.

   I’m sure most of you know that I live alone. I leave the house early and come home late. I used to have a PLDT landline. 99% of the calls come in on times when I am not home. I only use it for DIAL-Up purposes. When I learned about ART BRO-LOK, a wireless broadband internet with no phone line needed. I immediately requested to permanently disconnect my PLDT line and I rushed to apply for ART BRO-LOK connection.

   My BRO-LOK antenna was given to me first of May. Here started my TRAUMATIC EXPERIENCE!! !!

   1) They promised to install my connection Thursday after I got my antenna. They didn’t say what time so I started waiting at 9am. Nobody came. Nobody even called me to advise me that the installation schedule was cancelled. At about 5PM, I called the Customer care hotline and that was the only time they advised me that the contractor backed out and that they told me that they will just reschedule the installation.

   2) June 21, 2006, I received my 1st billing statement. To my surprise, the due date was June 21, 2006. I rushed to the nearest ART Center. I asked somebody from that Center an explanation of my billing statement, since it amounted to P2000+. The Customer Service personnel verified and found out that their was an error in the billing and i need to pay Php600+ instead. I told the Customer SErvice personnel about the billing, delivery and due date. She advised me that she will file a report about it.

   3)June 20 or 21 after logging in my ART BRO-LOK, the browser page displayed a time out/error page. I called the Customer Care hotline and a technical personnel guided me to do some troubleshooting. But this didn’t help. So she advised me that she will file a report and schedule a contractor to visit my place to check.

   4)June 23, contractors come and was able to fix the connection after about 5 hours. They informed me that they changed my BASE STATION where my connection is assigned.

   5) June 24, 2006, my internet connection kept on disconnecting after every 5 – 30 minutes. I did not bother to report it anymore since I felt that it was just temporary.

   6) July 5, 2006, I reported about the frequent disconnection and they scheduled me for a contractor visit again.

   7) July 7, contractors came and fixed the antenna. According to them, the previous contractor who installed my antenna did not install it properly which caused the frequent disconnection. After an hour, they said that they already fixed the installation of the antenna. After about an hour, the internet connection disconnected again. I immediately called the Customer Care hotline, hoping that they could find a way to call back the contractors who came and advise them to come back. The technical personnel advised me to just observe my connection first and call back again if the disconnection still occured until the afternoon of the same day.

   July 8, 2006, the internet connection was still disconnecting and I reported it immediately. I was again asked to do some troubleshooting and as always, it didn’t solve the problem. As expected, they scheduled me again for a contractor visit.

   9) July 10, 2006, I went to ART Center (Megamall) and reported the previous incidents. I asked the customer service personnel to reassure that the scheduled time that I advised is already filed. He called the hotline and gave to phone to me. He asked me to talk to the ART BRO-LOK personnel to file my request. I told him that he was not listening to me and I had to repeat the entire incident for him to understand it. After reporting the incidents for the second time, he called the hotline and he reassured me that the agreed time is reported and for me to expect the contractors to arrive between 9 – 11AM.

   10) July 11, 2006, contractors came to fix the connection. As always, they were late,they arrived 3PM! I asked them why they were late, they told me that I was not really part of their iterinary. “Siningit lang po namin kayo”….(utang na loob ko pa!!!)…
   At around 530pm, they advised me that they couldn’t fix it and they will just come back the next day.

   11) July 12, 2006, contractors didnt’ come back. I called the Customer hotline and they said hat the contractor has not reported to them what happened the previous day and that they cannot file another report for a contractor visit since the previous service report has not been completed yet.

   12)That same day, I got so pissed already and I visited an ART Center(powerplant) near AGSB…They seemed to be very apologetic and assured me that they will resolve the problem ASAP. We agreed that if my broadband connection is not restored by July 14, I will request for permanent disconnection.

   13) About 7 or 8pm that night, the manager of the ART Center called me and reassured me that the incident has been escalated to top management and that they are doing their best to remedy the problem. After 30 minutes, a technical personnel from ART BRO-LOK called and advised me that the only available time for another contractor visit was July15 (doing their best ha?!?!? escalated na kaya talaga?!?!?) ….I advised the ART Center Manager about it and she tried to fix the schedule.

   11) July 14, 2006 , I waited until 1PM and nobody went to my house to repair my internet connection. At around 130PM, I went to another ART Center (ALimall) Branch and reported about the incident and I asked how to go about processing the permanent disconnection. They tried to talk to me out and I told them that If a contractor does not show up at my house that day, I will definitely have the connection permanently disconnected.

   12) At 8PM , 3 ART personnel went to my house. They tried to fix it, but about 1130PM, they advised me that the problem is with the router of the base station where my connection is assigned, and they need to go there and change the router. Furthermore, they could not finish it anymore and promised to fix the connection the next day. Some goodnews, the next day the connection was restored.

   Even if the connection was restored, I still forwarded a complaint letter. I specifically asked for a written report explaining the incidents that occured. Up to now, WALA PANG REPORT!!!

   YOU WANT MORE?!?!?!?!

   13) August 28 or 29, I again reported for a disconnected service. The technical person I spoke to informed me that the base station where my connection is assigned is under maintenance activity and that I should monitor my connection within 24 hours then call back again if the service did not resume after that.

   14) September 1, 2006, at about 1130am, I received a text from 5488 stating: “We are pleased to inform you that your ART BRO-LOK service has been restored. Thank you.” I was not able to check if it was really restored since I didnt’ come home for about a week.
   15) September 8, 2006, after signing in, browser displayed an error page again. And again, the technical person I spoke to advised me that the base station is undergoing maintenance. Since almost all of my connection complaint is blamed to maintenance of the base station, I asked the technical person to request for reassignment of a base station. He gave a service request # (127092227). Up to this date, this has not been resolved.

   16) September 12, 2006, at about lunchtime, as I launched my browser, I was redirected to ART BRO-LOK portal page. After trying to sign in, an error page displayed. I immediately called the technical support hotline. The technical personnel asked me to do some trouble shooting, of course, this did not solve the problem. She then asked me to shut down my computer and open it again after an hour and to call back again if the connection is again redirected to the portal.

   17)Around 2PM, I tried to launch again an internet browser, but my connection was again redirected to MART BRO-LOK Portal. I called again; again, they asked me to monitor the connection within 24 hours! (ano ako security guard?!?!?)

   18) September 13, 2006, at about 830am I tried to connect AGAIN, and the same thing happened, I was redirected to the portal and the technical person I spoke to advised me to monitor AGAIN the entire day.

   19) At about 1215am of September 14, 2006, I tried to connect AGAIN, and for the nth time, I was redirected and AGAIN, I called the hotline, and AGAIN, I was asked to monitor my connection until the next day.

   20) Before lunctime of September 14, I tried to sign in again…still the connection was redirected to the portal. I called…and guess what…nag HUNG UP yung technical person!!!

   21) Last na lang (i hope talaga huli na to sa haba ng listahan ng complains ko sa kanila) ..the billing statement date and delivery incident (June 21 incident) it happened again….Not only once…pero twice!!!! August 15 due date billling statement was delivered August 15. Next billing statement was delivered Sept 2 or 3…and guess what?!?!? Due date was Sep 1…..

   This lead me to go to the nearest ART Center (Gateway). I submitted my disconnection request and request for non-payment of any liabilities (since the contract with them is 12-months locked subsription) …. I told the Customer Care personnel that the entire story is written in my letter. She still asked me questions. Got pissed…TAMAD NYA KASI MAGBASA! She told me that she can accept the letter but it does not guarantee that the request will be granted! I told her I can wait for the decision. She went inside the office and probably spoke to the Supervisor or Manager. After a couple of minutes, she got out and gave me a stub stating that they already requested for the disconnection and advised me that they will call me within the next 5 days!!!! (grabe 5 days…HOW SMART CAN THIS BE?!?1?). I asked her if I could talk to her supervisor or manager. She said that the supervisor was busy…(HOW SMART CAN THIS BE AGAIN!!!!).. already…good luck..hope this will not happen to you.. For those thinking of subscribing. ..I’m not forcing you not to…but just make sure your making the right choice.

   They said it is an UNLIMITED BROADBAND SERVICE….unlimite d ba yung nanyari sa akin…eh parang utang na loob ko pa na nag subscribe ako sa kanila at nagkaroon ng connection.. .pero parang limited nga lang…

   Thanks for your time!

   TINA HERNANDEZ
   .Busy being frightened to face an angry client?!?!?! )

   Tell me your opinion guys!!!!! Hindi ko naman papa-disconnect if the services were great!!! Eh kaso BRO-LOK!!!!

   For those who subscribed

2. redmanila September 20th, 2006 at 12:57 am 2

   Grabe to! Sana nga di mangyari sakin to.

   Name is Red and I just got my Smart Bro connected 2 weeks ago at P999 promo. My location is Subic and I can see the Smart cellsite sa bundok from where i am located… so ganun tlga ka-”line of sight”. Anyways, i just wanna say wla ako problem sa connection kahit umuulan.Mabilis ang connection and di pa na-disconnect or nagka-trouble so far. Siguro it has something to do with my being near to a cellsite.

   Just wanna share po. Gooday day to all.

3. TRaGiC September 21st, 2006 at 1:35 pm 3

   eto kopya ng email ko sa smart kanina: dagdag pa kayo kung anu pa mga problemang nakukuha sa smartbro:
   Magandang umaga po,

   Smart, bakit po lagi na lang disconnected ang internet namin dito sa Cavite?Lagi madalas na ang pagloloko ng internet service nyo, puro timeout at mas MABAGAL pa sa dialup tuwing UMAGA hanggang HAPON for 4 consecutive days na, sa MADALING ARAW lang tumitino internet niyo, pero sino naman sa amin ang GAGAMIT ng mga ganung oras para lang masulit service nyo? maski sa paggawa ko ng REKLAMO na ito e lagi DISCONNECTED kapag nagsa-signup ako sa email ko. opo, at malamang na isagot nyo sa akin ay tumawag sa *1888 para sa trouble-shoot, but they are not helping either, pare-pareho sagot nila kung paano ang gagawin dito.

   * yung 2 base tower na tinututukan e MADALAS masira, o kaya SA ARAW LAGI SIRA.

   * lampas na ata kami sa radius ng 2 base station e.

   * kung lampas man kami sa radius, alang nasasagap na signal yung antenna namin..parang puting kahon na maliit lang kasi yun e…sana pwede mapalitan ng mas malaking canopy, kung talagang HIRAP makakuha ng signal dito sa amin.

   * last time na pumunta contractor (yung nagkabit ng service samin,or kung anu man tawag sa kanya), sinabi niya sa amin na tumaas daw mga puno dito sa area, kaya daw sa gabi malakas yung internet dahil nahahamugan/nauulanan daw yung mga puno kaya bumababa yung mga dahon daw. e kahit na NGAYON mejo umuulan dito sa amin e ALANG INTERNET. (nasa internet cafe ako ngayon)

   * sana puwede mag-terminate ng subscription na alang babayaran…hindi talaga sulit e, nagbabayad ng dilat ang nanay ko, kalahati lang ang ganda ng serbisyo nyo

   * lahat ng mga kakilala ko na naka-SmartBro din dito sa Cavite at Parañaque iisa lang ang hinaing… SIGNAL. (sa tingin ko hindi lang kami yung mga nagagalit)

   * please have the time to CHECK and READ this website: http://www.smartwifi.org.ph/ you’ll see.

   * kung tatawag po kayo sa akin, best kung yung contractors nyo tawagan nyo para po AYUSIN base stations nyo.

   * sana magkaroon po kayo ng PRINTABLE MANUAL kung paano i-reconfigure yung antenna, para kami na lang maghahanap kung saan meron magandang base station, iwas abala na sa inyo at sa mga contractors nyo

   * may screenshots ako ng connection report ko

   * sana po talaga ma-address na mga hinaing ng mga subscribers sa inyo. kung may nakalimutan pa po akong reklamo, email ko na lang uli kayo.

4. mykester September 25th, 2006 at 10:04 pm 4

   :::.. testmy.net test results ..:::
   Download Connection is:: 85 Kbps about 0.09 Mbps (tested with 97 kB)
   Download Speed is:: 10 kB/s
   Upload Connection is:: 162 Kbps about 0.16 Mbps (tested with 386 kB)
   Upload Speed is:: 20 kB/s
   Tested From:: http://testmy.net (Server 1)
   Test Time:: 2006/09/25 – 7:02am
   D-Validation Link:: http://testmy.net/stats/id-9K50VPU7Z
   U-Validation Link:: http://testmy.net/stats/id-PFHZJYMVL
   User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) [!]

5. mykester September 25th, 2006 at 10:05 pm 5

   :::.. testmy.net test results ..:::
   Download Connection is:: 85 Kbps about 0.09 Mbps (tested with 97 kB)
   Download Speed is:: 10 kB/s
   Upload Connection is:: 162 Kbps about 0.16 Mbps (tested with 386 kB)
   Upload Speed is:: 20 kB/s
   Tested From:: http://testmy.net (Server 1)
   Test Time:: 2006/09/25 – 7:02am
   D-Validation Link:: http://testmy.net/stats/id-9K50VPU7Z
   U-Validation Link:: http://testmy.net/stats/id-PFHZJYMVL
   User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) [!]

   ==========

   :::.. Download Stats ..:::
   Download Connection is:: 80 Kbps about 0.08 Mbps (tested with 97 kB)
   Download Speed is:: 10 kB/s
   Tested From:: http://testmy.net/ (Server 1)
   Test Time:: 2006/09/25 – 7:03am
   Bottom Line:: 1X faster than 56K 1MB Download in 102.4 sec
   Tested from a 97 kB file and took 9.937 seconds to complete
   Download Diagnosis:: May need help : running at only 18.87 % of your hosts average (211.107)
   D-Validation Link:: http://testmy.net/stats/id-E74F53CJM
   User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) [!]

   i need help

6. smartbra October 20th, 2006 at 10:42 am 6

   nararanasan ko rin mga experience nyo dito.

   saan po kayo nag-email? anong email address? doon po sa customercare@smart.com.ph?

7. yankeenoy March 2nd, 2007 at 4:56 pm 7

   Hello. Kakadating lang ng lingo voip adapter ko this week and i cant seem to make it work with smart bro. Di kaya because smart bro does not use a modem.. kasi one of the required hardware sa lingo voip is a modem.. is there a way around this.. please help naman.

8. frandrew1026 August 21st, 2007 at 4:57 pm 8

   yung sa VOIP phones, gumagamit kami nyan dito sa office, and SmartBro din connection namin. so far wala naman kaming problema maliban sa choppy calls.. yung VOIP server kasi namin nasa ibang lugar e.

9. pldtdsl January 30th, 2008 at 3:21 pm 9

   All of us here share the same sentiments. I am also subscribed to one of the most controversial dsl provider here in the Philippines and that is PLDT.

   Well of course, the very reason i have decided to get this service was because i badly needed fast internet connection for my work and studies. I never knew that what they present to the public regarding their speed were all just bunch of craps.

   I even had an encounter just very recent. I called PLDT 171 last 1-29-2008 spoke to Rep tess rivera id#C414 supvs’r melissa sullano loc PLDT ayala said that no timeframe about international cable link for internet connection trouble causing slowness and interrupted browsing. Said technical outbound will be the one to call back for any updates. Like what happened similar to Taiwan earthquake took about a month before trouble has been fixed but not guarantee if it will be the same timeframe on this trouble now. I started the report 1-23-2008 spoke to DH-NDT who submitted the report but did not note his name. And this issue started originally 1-20-2008 based on the advisory. And date now is 1-30-2008 it has not been fixed yet.

   The reason why i have bought up this story was because i also heard what happened to “PLDT Pasig-Scandal” when that guy called in to cus service of pldt and same details of his issue same happening here in Cavite now. It was so stressful that browsing was very slow taking you couple of minutes before it uploads then you’ll just get error “Page cannot be displayed.” Every single day you have to deal with this but you still have to pay…wahhhhh!!!!

   I am just sad because every single penny coming out of our pockets only go to these MONSTER-COMPANIES who never deal fairly to their consumers. How come here in the Philippines there is no Regulatory Board like FCC in US who can handle all the complaints of the consumers?

   Kaya siguro ang lalakas ng loob nila mang-gago sa mga pilipino.

10. Smart Bro Hater!! February 25th, 2008 at 7:14 am 10

    I compared my smart bro with the speed of PLDT mydsl. Naobserve ko na masyadong nagflufluctuate ang speed ng smart Bro, Unlike the PLDT which has a fixed speed. There are times kasi na ang speed ko sa smart bro ay sobrang mababa, mas grabe pa sa Dial up. Pero may times naman na sobrang taas ng speed nila, Umaabot siguro sa 700+kbps. kaya lang pangsamantala lang ito kasi 7:00 lang ng umaga ito gumagana pag lumagpas na doon nagiging sobrang bagal na Holy S#@$%!!!

11. OrgasmO February 25th, 2008 at 10:23 am 11

    yang putanginang smartbro na yan, wala akong paglagyan… pag mabilis ang koneksyon, intermittent naman… na bibigyan ka ng limang minutong koneksyon, sampung oras na wala!!!. nung inayos at naging stable naman, putang ina!!!! walang sinabi sa dial up… PUTANG INA KAYONG MGA TAGA SMART… BOBO!!!!

12. igor February 25th, 2008 at 10:29 am 12

    walang hiya yang smart na yan! never akong nakotento sa dial up nila

13. DG Bañez March 21st, 2008 at 1:45 pm 13

    XEMPRE SA PINAS NA YAN E.. no offense.. natural bulok

14. shanon July 11th, 2008 at 11:53 am 14

    hi,
    isa lang solusyon dyan mas grabe pa inabot ko dyan imagine 6 times na binalikan ng same contractor ang antena ko halos masira na buong at gate ko kakaakyat nila imagine mo
    ang bandwith ko umaabot ng 902,000 kbps na napakimposible seconds lang retest 0kbps na intermittent limited no connectivity 16kbps bandwith halos 2 months nila ginawa sabi pa paterminate ko nalang tinamad na silang gawin piangdagdag ng 10ft uit na tubo sabiok na hayun lalong nawala ang net ewan san pumunta nag file ako ng complain kasi kasawa na . wala rin atlast nanawa na ko pang six times na punta same contractor di ko pinapasok sabi ko ano pa ba gagwin nyo dito eh pabalik balik lang kayo pang 2 days lang ayos at minsan pagtalikod nyo wala na . hayun nakiusap smart mataray ako eh sabi ko di ba sabi ko ibang contractor so pauwiin ko na sila nakiusap smart another chance daw hayun sa wakas naayos din two weeks na halos ok ang net ko wala ng reset
    wala ng server not found at wala na ring kung ano ano pang error . then pag ganyan file nyo ng rebate . just pay for the time na may net kayo na maayos habang mababa bandwith reklamo hanggang sa ayusin nila . Yang mga contractor nila waklang aganong alam sa pc yan alam lang nyan magtayo ng antena kumuha ng signal as in ay wala talaga ..kaya kung di nyo matiis lipat na or pagaaralan nyo anong gingawa ng installer nila ..Gooodluck

15. lita August 5th, 2008 at 10:31 am 15

    lagi n lng napuputol signal ng smart d2 s solemar del pansol. pls nman po ilang beses n kong nagpunta s office ng smart wireless , lagi ganun n lng sinasabi. papunthan daw wla nman nagpupunta. 2 months p lng nakakabit. 2 months din lagi ganun. akala ko sa pc. nakareformat n nga pc, ganun p din. hayyyyyyyy kelan po b tlga aayusin?

16. lita August 5th, 2008 at 10:37 am 16

    ung installer nla kz ngmamadali ng kinabitan ung pc, ayun palpak, sna maalis n ung ganyan nilang tauhan. until now, pasulpot-sulpot p rin ung signal nila. pti nga ung power dvd ko n block dhil s tauhan nila

17. inish September 18th, 2008 at 9:53 pm 17

    1 month pa lang yung connection namin.. naiinis na ako kasi sobrang wala akong ma-access sa mga site na pinupuntahan ko.. lahat ng proxies, proxy servers nagamit ko na.. is it posible na padisconnect na kahit 1 month pa lang?..

18. workingchic26 October 4th, 2008 at 6:19 am 18

    natatakot na talaga ago sa mga nabasa ko..

    iv been using smart bro for a month now and i didnt have any problems… until this morning. when i got home from work, i plugged the adapter so i can start surfing for apartments but …. nada! i did the normal troubleshooting process but it didnt help so i decided to call tech support.

    was on hold for about 15 mins till i finally got to speak to a live human being. made me do all the troubleshooting process and he also took my IP address but it didnt help.. he said i have a good connection and my antenna is giving him a good signal.. so what could be wrong? my IE!!! he said it’s my IE settings.. told him i dont think so because i havent done anything to since my smart bro was installed. nope, insisted it’s my IE.. used the term casualty??!.. he said i’ll just call them back if i already had my IE checked. gosh. i asked if he can send a tech over, no because my antenna is not broken. ugh.. FINE!!!

    called back after 2pm and spoke to another rep. made me do the trouble shooting steps again but still i cant connect. he said my signal is fine but i can see that i dont have an internet connection because the globe between the two computer icon in my system tray is not there. still they insisted i have a very good connection.. grrr.. said he will escalate my problem and there’s nothin i can do except to monitor my connection within 24 hrs. otherwise, i need to call them back to follow-up.

    i’ve worked in a call center and i know i should be patient because it’s not the agent’s fault that my connection went down.. but if you’re getting this kind of service.. mawawala talaga patience mo.. a little empathy and proactivity naman sana.

    im gonna check my connection again when i get home.. if i still dont have a connection, they better send a tech over kahit na the technicians they dispatch are not professionals pa.. and sana naman magsuot sila ng presentable uniform para di ka naman matakot sa kanila.. *sighs*! grrr…

19. Josh February 8th, 2009 at 5:33 pm 19

    Well, at least hindi paputol putol ang internet niyo. Kasi, may parang nasira sa antenna namin. Siguro nasira.. Yung internet ko from time to time na didisconnect siya. So, wala akong magawa kung hindi mag hintay. Minsan mabilis bumalik yung net pero minsan hindi. So, I called their hotline. 672-72-77. I called thrice and wala silang nagawa. Ang sabi lang nila they will call after 24 hours and bla bla. Madami ring pinagawa pero wala parin nangyari. So ang parang gusto ko icheck nila personally yung antenna or smart bro. Pero sabi nila dun sakanila.. wala naman daw problema. Ano ba yun?! hindi ko maintindihan. Para sakin unfair. Kasi mga kaibigan ko na smart bro users hindi nila naeexperience to. And we live in the same subdivision. So sa tingin niyo ano problema? Kasi dati pato nangyayari. Tinitiis ko lang. Nasira siya early January. Tapos yun. Hanggang ngayon padisconnect disconnect siya sa internet.

20. Emanuel September 4th, 2009 at 8:54 pm 20

    Smart is the worst service internet provider. I bought Share it plan because I though they have affordable service with 2mbps internet connection but it turned out, I used the device for 14 days only, then until now I need to coordinate with their poor tech support and to the smart wireless tech person. The most I regret to avail this plan is no technical support for physical inspection for observing the behavior of my share it device. Now I’m the one needs to bring the device to smart wireless for checking again and needs to wait another a month. I used the 1 st device very smooth but when August 7 came I lost internet connection. WAN is in red icon what is it mean? WIDE AREA NETWORK is not published to my area but how is that happen I used this plan for 14 days. Until still the same problem, without receiving calls from tech support. I reported this more 10X still no solution.

    ANother one is my bill, they give me an error billing statement. I bought that plan July 25 but they advanced my billing they covered June 25 to JUly 26. What the heck? hindi pa ako nakakabili binyaran ko na ang june. Putik I reall regret SHARE IT PLAN. Please beware this liar SMART.

    I will open soon a blog for this for a proof.

21. rona rodriguez April 7th, 2010 at 8:12 am 21

    bakit ganun ang mga tauhan ng smart bro nag bayad ako ng 999 po hnd nila ikinabit ung connection ko ganyan ba ang tauhan ng smart mga manlolko ito ung # ng baklang tauhan ng smart bro 09282562955 sna lang ibalik mo ung pera ko ok thnz sau sana karmahin ka