Misfortunes of Smart Wifi and Smart Bro Customers
I tried sending a letter to Smart Cust. Feedback, and surprised to receive an e-mail so soon. Here’s the e-mail:
From: customercare@smart.com.ph
To: I WONT POST MY E-MAIL
Subject: RE: Feedback Reference No. 000038743
Date: Mon, 25 Sep 2006 11:00:33 +0800Dear Sir,
Thank you for sharing your comments and suggestions with us.
We appreciate your gesture of sharing your insights on our broadband service. Your feedback is valuable to us as it enables us to identify areas where interventions are most needed. We wish to assure you that we are committed to resolve all concerns received from subscribers through the different customer contact points and all our efforts to innovate are geared toward sustaining the satisfaction of every subscriber. While resolution may be delayed in some cases due to certain valid factors, our personnel are continuously exerting their best efforts to improve the delivery of service the soonest possible.
We have relayed your message to the concerned department for proper handling. If you have any other ideas that we can work on towards serving you better, please feel free to share your thoughts.
Sincerely,
Reliza Remolin
Customer Care——————————————————
Ref No.: 38743
Name: Anonymous User
Age: 18
Gender: M
Reply To: I WONT POST MY E-MAIL
Mobile No.:
Specific on: Suggestion
Customer Feedback: Lately, there had been many bad comments about Smart Bro’s, Especially on this website: http://www.smartwifi.org.ph There should be an action done about it, because if their rants grow, maybe it would become very bad for your company and us users too. Please take care of many of your subscriber’s problems, which include a not-very-technical support, no NAT port forwarding support and peak rates that make Smart Bro’s average speed become somewhere along the 128kbps line. We know you can do it.___________________________________________________
This communication is intended solely for the use of the addressee and authorized recipients. It may contain confidential or legally privileged information and is subject to the conditions in http://www.smart.com.ph/disclaimer.
It’s a pretty good reply, not like the in-your-face reply the untechnical support guys/gals do. So maybe now you guys can maybe send some feedback directly to smart too, instead of, uhm… planning behind their backs…
Maybe we can start by suggesting that they start a forum, that answers customer concerns and problems especially about setting up NAT for maximum bittorrent efficiency( i use BT to download software too! especially those giant sources for linux
), the sluggishness of it sometimes, why sometimes the thing just won’t start, etc.
I haven’t suggested it yet though, maybe some of you guys can, I’m at loss of words right now. Just remember to be courteus, know that you are talking to a real human being with feelings and anything you say has direct consequences, and to know your position relative to theirs. I mean ‘mura’/curses won’t cut it because it will just put them on the defensive, because it’s a personal attack against their humanity. Doing that might get us closer to our goal of a better wi-fi connection, or at least we tried…
Popularity: 25% [?]
73 Responses for "Sent a message to Smart Costumer Feedback"
i already tried…and i dont wanna get my hopes up..(i wish my lock in period expires soon..)
we know, but the services seems doesn’t get good enough. tnx!
Kung sa phone nga eh wala silang magawa, sa e-mail pa. Eh mukhang standard template na naman yang email nila. Full of bull sh*t… Kaya ko din naman gumawa ng ganyang e-mail. I do client support as well and I’m telling you we use templates such as those as well. Standard yan sa isang client facing support job (kasama dyan yung walang kamatayang ipconfig/release at ipconfig/renew standard answer nila).
Eto isipin nyo, more than 1 month akong walang connection dati so 1 buwan ko silang inaway bago nila naayos yung connection ko. Tapos nung nagrereklamo ako sa refund sinabi ba naman sa akin eh tumawag daw ako ulit para sa reklamo na yun. HELLO kausap ko na sila ngayon bakit tatawag pa ako ulit para lang maglog ng ibang issue.
Sumuko na ako sa refund nila. Aba after 6months biglang nagkaroon ng refund. Nagulat pa ako at kung ano yun. Isipin mo 6 MONTHS bago nila nabigay yung refund ko… SMART SIMPLY AMAZING (sarcastic)!
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yan yata para sa ma allow mga port pero may serial key
Mga pare nag email din ako sa kanila kanina. ganito ang sinabi ko. sa sobrang inis at galit sa service nila.
————————————————————————————
Greetings,
Im XXXXX XXXXX, I work as a freelance graphic desginer. My schedule is an integral part of my work. I work at night.
Im a subscriber of your SmartBro internet service. I live in cavite and stay in Malate where I signed up for the service. And quite frankly I am not very happy with it. Ive put up with months of intermitent disconnections (hours, even days of disconnections), slow speeds, and I’ve never even experienced your alledged “up to 384kbps” connection. the most Im getting at a good day is 320kbps and the usual speed im getting is 182kbps-270kbps.
A few weeks back your CS reps called me twice to tell me that I need to pay my internet bill. I said yes I will in a few days I was out of town. As I said earlier, I work at night and sleeping during the day or whenever I can. I got online with the intention of paying online and there was no connection. It was raining. (another complaint that I have.). every night its either I get intermitent connections, slow connections or no connection at all. considering I live near the base station, this is very bad.
And then came the typhoon and there was a flash flood in my home town of rosario and I had to go home and salvage what was left of my belongings. I was’nt able to pay the bill because of this. When I got to manila, I found out that the service was disconnected. I thought it was the modem on my roof or cables that was damaged during the typhoon. A few days ago I had my wife pay for the bill.
Today we called and asked if we can get back the connection. The CS Rep said we cant until we pay the 100 peso balance. This was the last straw for me. I already hated your service and now I am severely hating your whole company for treating your customers like we this. ONE HUNDRED PESOS and your giving me grief. The last time I paid it was no problem. I think I still had a balance. but I paid. Now I cant have your service back because of a measly ONE HUNDRED PESOS?!!! and if you think your gonna bill me for this months non connection days, your company is severely mistaken. I know that there are others like me that dislike your service.
I want an answer ASAP. its either you give me back the crappy service or disconnect it permanently! and I am not gonna pay for the disconnection because I distinctly remember not signing a form saying that I have to stay with your service for a year. You can check your records at smart taft office.
Dont give me any stupid answers either. I want an answer to my problems. e-mail me with a sure answer of “yes we will give you back the connection or yes we will disconnect you permanently and wont get billed” or non at all if your just gonna buy time to talk to your superiors.
STUPID…ONE HUNDRED PESOS….VERY GREEDY…Your company will get sued one of these days of you keep this kind of service up. Not by me but by a bunch of people wanting someone to blame. It will happen, trust me. The only thing your service is good at is advertising and tricking people into signing up for your crappy service. thats called false advertising.
I know your service states “up to 384kbps” but its also stated that its “7X faster than dial up” thats implying that we should get 384Kbps at least once in a while.
Im emailing from an office, who I consult for. we got your service and this is what we are getting…
its 7:45pm
——————————————————-
PLDT PLAY BANDWIDTH TEST
Bandwidth Test Results : 67.90 kbps
Dial-Up 53.3 kbps
ISDN 56 kbps
Your Results 67.9 kbps
DSL/Cable 128 kbps
DSL/Cable 256 kbps
DSL/Cable 512 kbps
T1 Line 1500 kbps
Your IP Address Is : 203.87.183.234 . You may download upto 8.49 Kilobytes per Second from PLDT Play.
——————————————————-
TESTMY.NET Bandwidth Tester
::.. testmy.net test results ..:::
Download Connection is:: 59 Kbps about 0.06 Mbps (tested with 97 kB)
Download Speed is:: 7 kB/s
Upload Connection is:: 179 Kbps about 0.18 Mbps (tested with 386 kB)
Upload Speed is:: 22 kB/s
Tested From:: http://testmy.net (Server 1)
Test Time:: 2006/10/11 – 4:44am
D-Validation Link:: http://testmy.net/stats/id-61HY2SZMG
U-Validation Link:: http://testmy.net/stats/id-1KH4CAG3R
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7 [!]
——————————————————
I certainly hope that you can remedy these problems I am addressing.
XXXX X. XXXX
Very Un-happy and Infuriated Customer
——————————————————————————
Balitaan ko kayo pag nagreply sila. sorry nakiki sali ako sa post na ito. hindi ko kase alam mag post nang sarili kong subject. paturo naman. pasensya na.
hey… i appreciate your effort of trying to be nice… pero…. sir/ ma’am kung ano ka man…. halos lahat ng members ng site na ito ay biktima ng isang malaking “PANLOLOKO” and that whether you like it or not, INCLUDES YOU!!! ilang libo na tayong niloloko nila, paying the bills for service na di naman mapakinabangan, tried to be subtle and nice too, pero anong napala natin??? panloloko pa din!!!! so my appeal is siguro, instead of MAGPALOKO pa rin, how about MAGKAISA lahat ng di kuntentong subscriber, FILE a COMPLAINT in NTC…. Para maaksyonan ang problema natin…. diba???
why not send ALL of our complaints to natl tv, like hmmm XXX or Imbestigador? Surely if these tv networks say “Walang kinikilingan, walang pinoprotektahan” or “Panig sa katotohanan, panig sa bayan bla bla” they mean it right?
So i suggest email a link of this WHOLE site FULL of DISGUST, DISMAY (and other emotions) to BOTH of the programs above! What do u think?
hayy, why dont we just move it and teach them a lesson, its tiring to read rants over and over without something done for it. Im just a typical person and most of us here are the same.
when can we act and bring the rant into solution?
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UU nga po sir tama na daanin sa diplomasya yan kaso ………… antatamis at ambabango ng mga reply nila kaso ala namang nangyayari…… grabe akala ko po makakatipid at makakatulong sakin tong smart wifi pero mali naman…….GRABE NAMAN DI NABA TALAGA MAGBABAGO ANG SERVICING STYLE NG PILIPINAS……..
parate nalang yes sir we already passed your concerns to our technical suport >>>>> nga ba?
yes sir ginagawa na po namin ang lahat ng aming makakaya >>>> nga ba?
yes sir trinatrabaho na po ng mga technical group natin ang problemang yan >>>>> kelan?
HAHAHAHAHAY >>>>>> END OF THE MONTH NA BAYARAN NANAMAN NG BILL NA DI NAMAN NAPAKINABANGAN !!!!!! nakakaasar pero nakakatuwa rin naman kasi andami nating naging biktima na kelangang taposin ang 1 year contract!!!!! ANG GALING NG PINOY.
Sa totoo lang po mga sir pinapakialaman ko na po ang mga d dapat pakialamn sa canopy at sa smartbro pero ala talaga e kasi sa base station ng smart at sa kapalpakan ng pldt ang problema e………..
Isa pa po pala may internet connection po aku noon ng pldt mydsl ganito din po ang problema……. kaya dina po ako nagtataka naganito ang smartbro ngayon kasi hawak din ng pldt amg smartbro kaya parehas ang sistema………………
read this post bout verizon.
http://www.testmy.net/t-21334.
or ill just paste it xD.
In a $1 million settlement, Verizon is reimbursing customers who had their broadband service disconnected.
Verizon has agreed to pay US$1 million to settle an investigation of the company’s alleged deceptive marketing practices conducted by the New York Attorney General’s office.
The settlement, which was announced Wednesday by New York Attorney General Andrew Cuomo, requires Verizon to reimburse $1 million to customers that the attorney general contends wrongfully had their broadband service disconnected. Verizon must also halt the “deceptive marketing” of its broadband services, Cuomo said.
At the heart of the attorney general’s investigation were Verizon’s advertisements that promised consumers “unlimited” broadband for its NationalAccess and BroadbandAccess services. A nine-month investigation by the attorney general found, however, that both plans were anything but unlimited.
In particular, the attorney general noted that the terms of service for Verizon’s “unlimited” actually barred users from performing such high-bandwidth activities as downloading movies or playing video games online. When users were deemed to be “excessively using” their services, the attorney general said, they were cut off from service and unable to obtain refunds. The attorney general also said that these restrictions on high usage were not “clearly and explicitly disclosed” to customers.
Jim Gerace, Verizon’s vice president of corporate communications, posted a message on the company’s public policy blog saying that Verizon had voluntarily agreed to change the language it uses to market both NationalAccess and BroadbandAccess. To demonstrate how the company’s marketing has changed, Gerace posted a link to one of its older ads, which promised consumers “unlimited broadband access” for Internet browsing, e-mail and Internet access. The newer ad, by contrast, promises only “broadband access” for those services.
“We are pleased to have cooperated with the New York Attorney General, and to have voluntarily reached this agreement,” said the company in a statement. “At Verizon Wireless, we are committed to providing clear advertising for our products and services, and we began updating advertising for our NationalAccess and BroadbandAccess data plans earlier this spring.”
you know this rebate thing is bullshit (pampalubag loob ba?)
you cant even use the internet properly b’coz of the technical problem or for the real meaning undergoing maintenance and yet you gonna pay them almost complete even you suffer this intermitted connection for 1month the only rebate you will got is 200+php WOW! i amazed! we really have to pay even if the base station is under maintenance! wow! thats GREEDY! i suggest that if the base station gonna have some upgrade or under maintenance you must call us before you do(must estimate and insure whether it would take 5 to 10day before reconnecting and can use properly, and you must cut the line so you dont have to worry that we can use it. then, your the one will monitor not us costumer!
and automatically make/compute the rebate that has not been use for how many days ok, and please consider this suggestion so that costumer and admin of smartbro will have a better relationship.
coz its like your have a service bus going to your work and you or we all paying it for 1kphp per month but unfortunately something happens to the service bus, it got a maintenance for 2weeks and of course you must suffer to commute for 2 weeks and then when the billing come of the service bus you paid it complete instead of not including the 2 weeks you suffer from commuting! wow thats greedy you know?
actually my Brother-in law got by mistake a bill that has a threaten him to pay the 12months diconnected if not they gonna get any items from your home to accomodate/accumulate the bill and also you have to pay their lawyers fee. Greedy isnt it? even the their lawyer you will have pay for them to sue you and 12 months disconnected wow even disconnected your monthly bill is running hehehe it like a taxi fare! much more GREEDY than i thought! so tell me what kind of company smartbro has? costumer or smartbro subscriber can answer that!
muchael, tingin ko, pinoy lang naman karamihan susbcriber sa msartbro, tagalugin mo na lang, para ma express mo tol, pinapahayag mo… mukhang may pagka german english mo eh
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gud day!! i am very disappointed with your network,.i was able to waste money for paying loads!! everytime po kasi ngppalod aq and using your unlimitedtxt na che-check operator ako..ano na po ba nangyayari sa smart nkkaiinis kayo!!ayosin niyo naman yan!!gusto ko mabalik yong lod ko!!maganda nga yong signal niyo kaso ninanakaw niyo naman yong ko!! i want an urgent response..busy naman lagi customers service. kainis!!
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i have problem regarding my phone (n70) smart sent me a free operator logo.i deleted the message and now i cant delete the operator logo that they sent me, because i want to have my old operator back… how can i download i new operator logo using my phone? my number is 09194686059… hope they can send me a free operator logo again so that i can restore my default operator logo.. plssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
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i swear to fucking god if i ever meet up with a smart executive i’ll punch them in the fucking face without a second thought for running such a shitty company. their company, internet, service, technical support, everything is shit. they suck. and what sucks more is that their faster speeds are only reserved for corporate business at overpriced rates.
third world country = third world service. fuck smart, their hourly disconnections and hours of no internet.
sa top mgt ng SMART,malaking pagkakamali kung hindi mapapansin ang extraordinary effort na ginawa ng isang Jian Carlo S. Villanueva an agent at SMART TELECENTER in Calamba Laguna last July 15 2008 he has been too patient para sa super kulit na kliyenteng tulad ko sana marami pang tulad nya dyan sa inyo again maraming salamat sir jian MABUHAY KA
smartbro plan 999 always deliver me a great problem regarding slow and poor connectivity of the network…i have been calling *188 to help me fix the problem…of course i don’t know if i am really dealing with a technician or just an agent…some of them knows how to fix the problem and some of them really don’t…oh my gosh…but there is one person from the agency who really helped me to fix the poor connectivity of the network and it was indeed quite impressive…he personally called the agent from the base station near me to reset the whatsoever…and he told me that this will take effect not more than 4 hours…finally, because most of the agents told me to monitor within 24 hours…alama…and this guy name is PAO VERGAñIO..you’re a good agent…thanks a lot smartbro…you have a good and intelligent agent who really knows how to fix things in smartbro…thanks a lot!!! God Bless!!!
hello smart service im marilou gsto ko lng po snang mgtnung qng mgkno b s smart center ang SONY ERICSSON W550i??? blak ko ksing bumili nu…mahal p ksi xa dti…ngaun kya, mura nb?? sna mura n xa…
hello good day, i just want to ask my serial reference no. beacuse i lost my bill payment can u send me the serial the account number is 1010264314 and the name is JAKEDECASTRO i hope u can send it ASAP with in 24 hrs.
bumili ako ng smart sim sa airport pinas sbi ng saleslady nka automatic roming na yan,kaso ng d2 na ako sa UK d naman gumagana pwede ba pki activate naman.e2 no.ko 09281514261
pki email na lng sa akin kung na activate na ung sim ko.tnx.
I want to activate my rooming sim my cell number is 09214430148
thanks
hi!po smart bro bkt naman po ganoon ang service nyo alam nyo po kami nagpapakahirap kaming magbayad s inyo bkit lagi na lng wlang inthernit nakakainis naman pano naman yan bayad lang kami ng bayad hnd talaga ako kontento sa service nyo!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
bkit po laging the page connot display yng inthernit nyo ganoon b talaga yang smart bro
pede po paki check ung internet nila jinky fajardo xe ayaw gumana internet nla. bayad naman cla.
bkit b ganoon simula ng kinabitan kmi ng smart bro enthernit bkit lagi n lang sira the page cannot display lagi nakailang tawag na ako pro lagng sinsabi ng smart na patingnan po s technician ng pina tingnan k naman ang computer k wala naman daw sira ang cpu ko tapos after 2 days babalik nanaman ang enthernit nka ilang tawag n po ako nagagastusan lng ako sa kababayad ng technician tapos enthernit lang pla ang problema tapos nitong july6,7,8, 2009 wla talaga akng enthernit july 9 bumalik sya pro sobrang bagal naman at nawawala wala sya.nakakatamad naman bayaran ang ganyan.pag my project ang anak ko minsan walang makukuwanan pano walang enthernit pumupunta p tuloy ako s ibang enthernit shop pra mag research ng project ,what for pa pra nagpakabit ako ng enthernit kng ganyan naman lagi.
lagi sira ang enthernit namin ………………………………………………
iwant to ask how much my bill right now?my contract has already expired last month.and since Oct2008 i dont used my connection but i still pay the bills as contract.my last payment was jan08,09,and that time i wanted to change my billling address or the my new address,i paid my relocation jan.08,09,after 1 day agent called me that my new address is not found of the site.the problem is i dont used smartbro since oct.08 and till now is already expired.and the billing address still my old address.pls answer me how much my bill.and ask ko lang sa inyu sana wala n akong bill pagkatapos q bayaran ung bill ngaun.thanks.pls i wamt to stop my contract.
gud pm puwede mag request kasi ang hina ng sever namin dito paki fallow up po salamat po!
paki tingnan nlng po ung internet nmin kasi ang hina ng sever dito kakainis talaga please po paki fallow up nlng po>>>>>>>>>>
smart bro paano po mag download ng games sent me a games plssssssssssssssssssssssssssssssssssssssssssssssss
hoy duenio de smart bro.. kosa klase de serbisyo bos ta dale kunamun..vien pendejo man gayut bos…porke ancina klase de programa ta advertise..kabar de tonterias lng el resulta? deputa bos….. kosa kame ta kaga sen?! debolbe bos kel sen..kabada ya bo… man gaba gyut bo… ta hace bos loko hente!!! hinde dura sera se inyo puit!!!imagine…. ta trabaha kame el sen para paga kuninyo..kabar ancna lng ta debolbe serbisyo?..gabaa ra ba mu!!…pensa imbunamente ha.!!!!
hoy smartbro…si kien man kamo alli ta le kunel mga koments..pabor uhi tamen kunesos….. dol todo yalng bad comments kuninyo tan send…ndi kamo tan huya?..sabe ba kamo kosa klase de serbisyo kamo ta dale? de maruan gyut… grabe grabe gyut kamo!!! cuniobunana kamo…era pone kuninyo granada alyi na basement..pirmi ylng technical problems..nuay mas otro rason ta dale!!! punyeta!!! grabe… makamiedo el d inyo trabaho!!! kosa b se klase de companiya? smartbro??? smartbro??? o BOBO?? mga gradwao man era mga hente…technical problems lang nupwede kompene dayun? bulbul di inyo!!! bueno era unrato lang….vien ta dura pman gayut…kosa klase de technician ba se nupwede compone kunel technical problems alli na basement?el internet aki…dol black out lang tamen….ta perde perde….nah kompetensya kamo kunel mga electric power company. rota era se d inyo kara..man sabulak era d inyo bariga..mga nuay chance hente…deputa kamo!!!
ay uno pa gale…. na kwanto beses iyo ya llama alyi na mga operators…2 beses kumigo ya promete…si LOUISA abla le hace ele report about my complain…and then si SEBASTIAN..abla le august 15 ay man upgrade el kbps upto 1mbps…..si hinde gane se ancina susede… kere di sir rubadon kamo!!! welll ara tan comment..august 15 ya..so onde man se ara kai?man lampas kamo dia ancna lng syempre kamo yalng kwidaw..kien ba el man gaba…este lng io kosa pwd abla kuniyo keep up the bad work!!! go! go! go!
Thank you smart bro. you just ruined my life . kailngan ko ng decent conecction para sa online examinations and there goes your network. It screwed… By the way, 1 beses lng pwedeng itake yun!!! wala kayong kwenta smartbroken .. Mga problema dito kami nadin mismo nagaayus di na kame tumatawag sa bobo nyong cust. service.. at pakisabi sa bobo nyong maintenance na wag nang sabihin na under maintenance kayo for a certain time.. dahil mukha namang under maintenance kayo for the rest of the service eh.. Smart Bullshit!
sir bakit wala kaming connectiion????????? calamba laguna area kami… bakit wala???????????
smart bro walang connection sa calamba laguna?????????? bakit???????????? pakisagot naman please
-all of the commercials they are showing on tv is a FALSE INFORMATION -
SMART NETWORK is a big SCAM
in every service they offer u get not the offer but the less or sometimes nothing at all
I thought there was a Republic Act for Unfair businesses as this
sana me may mataas na katungkulan ulit or media na will focus on this -
their new commercial 2.0mb + conenction speed? huh? DONT FOOL THE PEOPLE just to buy your services or OFFERS -
mas malala pa kayu kesa dun sa namamalimos at sa mga politikong pangako ng pangako kasi kayu ndi lang kayu nangungurakot..hinuhuthut niyo pa kostumer niyo –
pag ma delay ng konti ang bayad tawag kagad pero pag w;ang connection all lines busy naman kau ..WAW.. job well done and u deserve to be called SMARTBROKEN
connection speed test
Request timed Out
Request timed Out
Request timed Out
Request timed Out
Destination host unreachable
Request timed Out
Request timed Out
Request timed Out
ang bilis –
bilis ko ma hi-blood
un pong cellphone ko na may no. na 09285027295 ay nawalan ng signal last thursday nov. 12 at nagpunta po ako sa wireless station niyo sa cubao at sabi po skin ay mag antay daw po ako kasi may sira ang system ng series ng aking cell kaya maski daw po palitan ay ganun din ang mangyayari kaya ako po ay naghintay until nov. 17 at nagpunta po ulit ako sa sm san lazaro wireless station niyo
at ganun din ang sinabi nila sa akin at kaya nag antay po ulit ako pero walang nangyari ulit. kaya tumawag po ako sa hotline niyo ng umaga kahapon sa 888-1111 at sinabi po sa akin na wala ng problema pero ang aking cell ay ganun pa rin walang signal. pinapunta na naman po ako sa san lazaro ng nakausap to have my sim card check. pinalitan po kahap[on ang sim at ako po ay magbabayad ng 302.40 pesos. ANG AKIN PONG CONCERN AY SANA PO AY MABAWAS ANG CHARGES SA MGA ARAW NA DI KO NAGAMIT ANG AKING CELLPHONE. MARAMING SALAMAT PO AT BIGYAN PO SANA NINYO ITO NG ORAS AT PANAHON MASKI MALIIT NA HALAGA LANG. PRINSIPYO LANG PO KASI DAHIL LAHAT NAMAN PO NG TAWAG NAMIN NA GINAMIT AY AMING BINABAYARAN. MARAMING SALAMAT PO ULIT.
S**T na broadband na yan.. wala akong napakinabangan.. nagsumbong ako sa wireless center di din nagtugma yung tanong ko sa bagal ng net speed nila.. kesyo walang HSDPA sa lugar namin.. puny*ta 1k ang winawaldas ko sa 44kbps na modem na yan.. tapos sasabihin benta ko yung kit sabay bumili ako uli pag may HSDPA na sa lugar namin.. a**uta sikat nga lugar namin na MUNTINLUPA.. di din naman probinsya para maging ganun ang service nila.. dapat dyan isulat natin kay Ben Tulfo,Mike Enriquez At Julius Babao.. para sabay sabay na reklamo matanggap nila.. di yung POOR BROADBAND Services binibigay nila.. ABA! di pinupulot ang pera na binabayad natin sa kanila.. yung mga may planong magsulat umpisahan na tulad ko para naman maging leksyon itong gagawin natin..
hi..meron lang po akong gustong malaman about sa roaming ko,ito po anng aking #09397112876.kahapon po binili ng tita ko tong sim n to,naactivate n nman po don pilipinas kso nong pagdating ng tita dto sa brunei eh alang signal?ano po ang problema don?sim card regestration faild daw po?dapat po masagot nyo po yung tanung ko at sana maactivate n tong # kong ito pls…..thank you..as soon as posible poh…
plzzzzzzzzzzzz.sana maactive n po ninyo tong cell # kong to..im`waiting to answer smartcostumer..
sir paki avtivate naman po ang roming ko.#+639281758228 maraming salamat po mabuhay po kayo
Here in Mambusao,Capiz we are experiencing 40-75kbps from 6:00a.m. to 8:00 p.m. We can only get a good speed during night time where many users has already sign out. Isn’t it this is also a breach of contract bet. smartbro and the consumer? The company will provide a speed not lower than 300kbps when we signed the agreement. For almost 2 mos. now the company services hasn’t improve yet. The on time payments of consumers is always follow up by smartbro management yet the services is not good. Still Smartbro company keeps on installing connections for new users, while their technical dept. has already told us of a “great traffic in the portal and that smarbro needs extensions for improvement”..if this problems can’t and impossible to solved..then we consumers are entitled for some cuts in our monthly payment? Like meralco and other companies..if the services isn’t meet the consumers are granted with rebates or money back guarantee of some sort… Pls. don’t manipulate your consumer this way. We don’t have any choice for only smartbro is the internet provider present in our place.
this is connection with my subscription of my mobile phone with your good office under account no. 0116379619 with mobile no. 9209149875.
since i am experiencing financial difficuties this past few months, i decided to downgrade my subscription from plan P2500/month to P1200/month to avoid any inconvenience in your parts as well as mine.
you can go over with my record since i became a subscriber of smart with good credit standing and no violation what so ever.
hoping that you understand my situation and grand my request soon.
respectfully yours.
elo,gud day po,,ask ko lng po sna kng pnu ko mkukuha ung SR number ng smartbro ko?pkitext nlng po dto s number n2 09291990244.,tnx,,
dko magamit ang smart plug n talkblank page ung lumalabas
Last november 14,2011 i received a txt msg sent by smarts 9800 informing me that i already earned 11405 points being a smart buddy user i tried to avail their rewards promo last jan. 04 & 09, 2011 by redeeming my accumulated points for all text50 which needs 6200 points, a reply from 9800 says that i will be receiving my rewards within 48 hours, but its been a week now and yet the rewards they promise to my account was just a hoax…is there anybody from smart communication who could give me a clear explination why such sad incident happened to me?
http://www.firstbasefreight.com/news/?p=158
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