18 Responses for "Relocation fee of antenna worth 2000!"

1. bahtul August 13th, 2006 at 11:33 pm 1

   whe? 2k? ok lang sila?
   pati ba naman sa pagrelocate eh pahirap pa rin sila? smart, simply amazing! (sarcastic)

2. Edgar2006 August 14th, 2006 at 6:31 pm 2

   Gud pm to everyone, a few hours ago, in this same very day, after my message sent in this blog, Somebody from Smart hotline called here in our house informing us that Smart technical group will be coming to visit our place to look for any possible problem why we dont have a stable internet connection. At about 3 pm of the very same day they arrived here and do some testing and replaced the old equipment what they call Motorola Canopy with the new one and re-orienting the direction of antenna towards a new cell sites pointing to the south base station. Alas! we have never got DC even a second again. Maybe the problem is the orientation of the antenna or the kilometer radius. Thanx SmartBro anyway, sana magtuloy-tuloy na ito at wala na kaming ma experience na inconvenience kc kailangan talaga nmin internet d2 sa bahay kc nga un trabaho nmin lahat web based na eh. Pag tuloy2x na wala problema, PROMISE, RENEW NMIN ULI UN CONTRACT KAPAG MAG EXPIRE NA TO! Pardon for any not so good comment kanina, Tenk pow uli sa mga concerned d2. Kudos for SmartBro!

3. KiaNah August 15th, 2006 at 3:19 am 3

   lol! wag na kayo magtaka! pilipinas e… kurakot as much as they can. haha

4. steve_garcia29 August 15th, 2006 at 6:35 am 4

   mas mahal pa sa installation hahahahahaha

5. hayok August 16th, 2006 at 9:46 am 5

   i am an avid fan of playing on-line games specially

   MU-online Philippines.. kung nung 788-128Mbps ang

   speed ng smart wifi.. ok ang game ko.. pero nag

   update.. 384Mbps “DAW” ..”BETTER” connection “DAW”..

   pero.. ndi ako makapag laro.. laging disconnected..

   minsan error pa.. .. WHAT THA F************CK!! CAN

   SUM BODY HELP ME? Nagpareformat nako ng pc,, baka kc

   ang may problema pc.. nagdownload nako ng bagong

   client.. baka kc program ang may problema.. nagtanong

   ako sa iba who are using smart bro..baka kc ung sakin

   lang ang ang may problema.. pero lahat kami same ang

   problem.. AS IN LAHAT!! as MUonline gamers..

   nakakawalang gana to!! naiisip n nga namin mag

   unsubscribe sa letseng smart bro na to!! pa upgrade

   upgrade pa.. sumama lang connection.. kung gus2 nio

   ng patunay.. mail nio ako.. handa ako magpatunay..

   LETSEng smart yan.. hindi nman maasahan ang tech

   support!! asan kayo?? nagbabayad kami ng ayos!! mga

   letse!! ayusin nio to!! two weeks n akong di makapag

   laro!! P*****NGINANG connection yan!! sana maka

   recieve naman ng reply!!

6. bahtul August 16th, 2006 at 11:10 pm 6

   Ganyang ganyan din yung nangyari sa akin. Nung 128kbps yung subscription ko, nagpaupgrade ako sa 256kbps. Imbis na bumilis yung connection ko, lalong sumama! Mukhang sobrang congested na yung network nila sa 256kbps kaya pumangit lalo. Ngayon may 384kbps na sila. Yoko na magpaupgrade baka sumama pa lalo yung connection ko. Ok na ako dito sa 256kbps (kahit na nasa 100kbps lang sya, di ko pa nakitang umabot ng +200kbps).

7. hayok August 17th, 2006 at 1:26 am 7

   amf na smart bro yan.. lagi ba ganto?? kung dati nakakarecive ako ng action kagad sa kanila.. kung dati, isang post ko lang tinatawagan na kagad nila.. ngeon wala!! WALA!! WALAAAAAA!! PAKI AYOS NMAN PO NG INYONG “SERVICE” na tinatawag!!

   mga dude.. kung cno man may idea senyo kung pano masusulusyonan to.. paki rply lang po.

   i am 1 of the first 10 custumers na nagpainstall ng serveice nio d2 sa city namin.. ako ang nag aya sa mga kapit bahay ko at friends ko na mag pa install ng wifi.. knowing na ayos ang serveice nio.. okey naman eh..”SA SIMULA” pero ngeon asan na?? napapahiya ako sa kanila dahil sa “service” nyo na walang kaprogress progress!! sa palala naman kayo eh!! “PLS FIX ‘DIS INTERNET CONNECTION SMART BRO’S!!!”

8. steve_garcia29 August 17th, 2006 at 6:39 am 8

   LOCATION: LAPULAPU CITY CEBU

   :::.. Download Stats ..:::
   Download Connection is:: 382 Kbps about 0.38 Mbps (tested with 579 kB)
   Download Speed is:: 47 kB/s
   Tested From:: http://testmy.net/ (Server 1)
   Test Time:: 2006/08/16 - 3:37pm
   Bottom Line:: 7X faster than 56K 1MB Download in 21.79 sec
   Tested from a 579 kB file and took 12.418 seconds to complete
   Download Diagnosis:: 90% + Okay : running at 97.95 % of your hosts average (188.118)
   D-Validation Link:: http://testmy.net/stats/id-9USY7Z51C
   User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; FunWebProducts; .NET CLR 1.1.4322) [!]

9. bahtul August 18th, 2006 at 1:04 am 9

   @steve_garcia29
   Eto gamitin mo, mas reliable -> http://us.mcafee.com/root/speedometer/default.asp

   Kakaspeed test ko lang, nakuha ko 60kbps. Astig!

   @hayok
   Ano yung antenna na naka kabit sa bahay nyo? Yung pa box o yung patayo (canopy). Yung pa-box kasi yung lumang antenna nila. Bulok yun! Kung ito antenna mo, papalit ka. Inaway ko yung smart ng mga 1 buwan bago nila pinalitan yung antenna ko. Kapag napalitan na, mas gaganda connection mo (pero di pa rin abot sa kalahati ng speed na nirequest mo).

10. steve_garcia29 August 18th, 2006 at 5:16 pm 10

    BAHTUL

    I TESTED MY INTERNET SPPED JUST TJIS TIME MY SPEED WAS 500KBS USING http://us.mcafee.com/root/speedometer/default.asp

    ANO PA PWDE MO MA SUGGEST?

11. cympaulife August 18th, 2006 at 8:31 pm 11

    Mas maganda try nyo gamitin yung PRTG para naka graph at monitor yung actual download at upload speeds nyo. Lalo na don sa mga nagttorrents. D2 kasi makikita nyo kung talagang mabagal b connection nyo or may time of day lang bumabagal connection nyo. Mas maiintindihan nyo connection nyo d2 at eto pde nyo gamitin n pang report sa smart para malaman nila n talaga may problema kayo. Kasi d2 nakagraph yung connection nyo ng 24hrs basta nagrrun yung service ng PRTG.

    Eto ginagamit ko para malaman ko kung dapat b ko maglipat ng AP. Madali kasi makita sa 24hr graph nya kung ano average speed k.

12. green August 23rd, 2006 at 8:43 pm 12

    hi guys

    ngaun lang ako naka visit dito sa site na ito at marami na ako narinig na complaint about smartbro.

    Im also a subscriber of smartbro at hindi pa ako nakaka experience the major trouble with regards to my connection.

    a piece of advise to all, kung may problem kyo sa connection (slow, intermittent, may mga packet loss) at pinuntahan kyo ng tech support team, please ensure the following:

    RSSI should be greater than 500
    Jitter should be low (less than 4 but may vary depending on the configuration of the canopy)

    Tanungin nyo din sa tech support team kung ano ang Result ng Link Test once na makaregister yung canopy nyo sa isang Base Station.

    Itong link test kc ang magdedetermine kung ano klase connection meron kyo with respect sa base station na maaaring makaapekto later on..

    Link test is express in terms of % efficiency ng downlink at uplink connection. The value should be greater than 90% at hindi bababa. Kung maganda ang nasasagap na signal ng antenna mo, 100% ito.

    Isipin natin na yung signal natin nagbabago kapag nag iiba ang panahon. Nag aattenuate ang signal kya kung hindi maganda ang signal mo na narereceived mas papangit yan kapag umulan.Pde kc mareflect/ma absorb/marefract ang signal kapag umuulan bago mareceive ng antenna at nag kakaroon ng multipath fading na tinatawag.. effect is nagbabago ang signal na marereceived. This case applies sa lahat ng wireless propagation. Radio waves kc yan. Medyo technical pero yung yung reality. =)

    Sa simula pa lang alamin na natin ang mga ito para later on hindi tyo magkaproblem.

    In fairness sa SMART, they are trying their best to give us quality service. Yung mga feedback natin ay welcome hwag lang tyo magsalita ng masasama kasi parang hindi tyo mga professional. =(

    Isumbong nyo yung mga contractor na basta lang nag iinstall. kalimitan kasi pinipilit nila na iinstall kahit hindi feasible kya ang subs ang nagssuffer.

    Yung inooffer naman ng SMART is not guaranteed speed. Let say 384kbps. Burstible. Ganun din naman kay PLDT DSL.Yung inooffer nila na speed ay hindi rin guaranteed. Burstible din.

    Sana nakatulong ako kahit papaano…..

13. longbeard August 24th, 2006 at 9:15 pm 13

    I hope they can change our antenna to the Canopy type as well.. With all the downtime that we had..

14. buzz September 16th, 2006 at 7:53 pm 14

    I just called Smart Bro tech support re: repositioning of the antenna (Motorola canopy).
    I asked them twice if there was an extra charge for this service. Answer of Smart Bro tech support: There is NO CHARGE for repositioning the antenna. This service is FREE.
    If your contractor is charging you P2000 for moving your antenna to a different location, you can call SmartBro & report it. You can also send an email to the customer service division of Smart Telecommunications.
    I made similar reports to SmartBro billing/tech support & sent emails to customer service when I first installed Smart WiFi. The contractor told me I needed a router & tried to sell me one for P5,000. FYI: Smart WiFi/Bro does not sell routers.

15. SmarBrod. September 27th, 2006 at 9:51 pm 15

    Buzz P2000 was charge on SmartBro subs relocation, meaning relocation of smart service to another subscriber place….

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17. regaps June 5th, 2008 at 8:06 pm 17

    SMART BRO!

    Bakit naman po sobrang mahal ng singil nyo sa relocation ng antenna…(Php1400)…Kami na nga nagrelaocate ng antenna namin tapos humihingi lang kami ng favor kung pwede ilipat sa mas malapit na base station kasi nga inilipat ang antenna dun…MAS MAHAL PA SA PAINSTALL NG BAGO? Ganyan ba ang tinatawag nyong good service? Smart(wais talaga)….;-(

18. Kelvin July 24th, 2008 at 3:46 pm 18

    gus2 ko pa sanang mgparelocate ng antenna pero dito rin sa bahay. . . kasi i have a problem aslso with my smartbro connection hindi consistent ung connection ko coz i was playing online games the scenario is (Log-in-DC . .+ + n)

    nagtataka nga ako bakit mostly tuwing umaga - around 7pm. .

    malapit nga kami sa celsite ehmga 500m-1km lng. . .