I had the misfortune of availing for a Smart Bro connection, which has one of the worst internet connection services and after sales support I have ever encountered in my entire life.

Being a consumer, I definitely have a list of expectations from every purchases I make be it products or services.

For an internet connection, I only have the following expectations:
1. Seamless and fast internet connection
2. A very responsive after sales support

Unfortunately, these expectations are not met by Smart Bro. Just to enumerate problems I have encountered with them:
1. I have been experiencing intermittent connection since day 1.
2. I had more than 5 service visits from them because of the problems I have been consistently experiencing.
3. It takes them so long a time to respond to my problems and queries. Especially after Reming super typhoon, it took them exactly 3 weeks before they can fix the wireless antenna. AND I STILL GOT BILLED FOR THAT THREE WEEKS!
4. I have been experiencing consistently the same problems and it goes without saying that the real fix for the problem has not been employed.
5. Their after sales support cannot do anything at all and they had to rely on their on suppliers to fix the problems. Technically, they seem to be very dependent on their suppliers.
6. Their call center agents are not knowledgable whatsoever of handling irate calls. They are not really.
7. Their technical support must not be called a technical support but a coordinating support becaues all they can do is coordinate my problems to their suppliers.

Some of the 7 problems I have experienced with them.

So I say, given the power we consumers have, IT IS TIME FOR A REVOLUTION AGAINST THESE COMPANIES WHO MILK OUR HARD-EARNED MONEY WITHOUT REALLY DOING THEIR JOB IN PROVIDING QUALITY PRODUCTS AND SERVICES.

DOWN WITH SMART BRO!

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