We got 2 accounts with Smartbro January of this year. We have 2 PCs so we got each one a smartbro connection…thinking it’s better than DSL.

So let’s name smartbro connection 1 as SB1 and smartbro connection 2 as SB2. so SB1 is connected to PC1 and SB2 is connected to PC2 which is my PC. So SB2 was connected first, it was working. then 3days after, SB1 was connected to PC1 and it didn’t work…they said that PC1’s LAN card is busted and we have to replace it. When the smartbro guys left…we tried to connect the adaptor of SB2 to SB1(PC1) unit and it worked… AND THEY SAID THAT THE LAN IS NOT WORKING!!! so i called in and told them to just replace the adaptor…maybe their adaptor is the one not working. so they came and replaced it…but it still didn’t work, so again they said that the LAN of PC1 isn’t working. So i showed them some MAGIC(ggrrrr). i removed the adaptor of SB2 and connected it to SB1 and it worked…THEY TOO WERE AMAZED! so there, (how pathetic diba) they just left the adaptor with SB1 and replaced mine instead.

The next day… I lost my connection for 3 consecutive days…so i asked for repair again… did some troubleshooting over the phone and nothing happened…so they sent some technicians again…and they replaced SB2 unit but still they can’t get any connection…. when they weren’t able to fix it…guess what they told me……. “ma’am, it’s ur LAN that is busted. You have to replace it”

“HUWAAAATTTTTTT!!!!” how the F*CK did it happen when mine was working perfectly fine the first place. and trying to remember that it was the same statement when they weren’t able to fix PC1’s connection….

So, is it smartbro’s tech protocol to tell the customers that it’s their LAN that is busted whenever their puny little brain can’t fix the connection. Pity to those who believed and did replace their LAN cards coz those stupid technicians said so. tsk…tsk…tsk…

What we did was, bought a router and used SB1 for both PCs and it’s working. MY LAN IS WORKING!!! it did work but it’s always disconnected. whenever i report it they would say that they are fixing their base station of sumthing… and SB2 still isnt working they would say that SB2’s signal is fine…BUT DUH! “WHAT GOOD IS IT TO ME THAT I HAVE SIGNAL WHEN MY UNIT IS BUSTED!!!” so they said…for the Nth time that they are going to send someone but no-one came. Last February….1month of no connection still from SB2 we called in and said we want to just cancel SB2 account (anyway we can use SB1 for both PCs naman) and you know what they said?
WE have to pay the disconnection fee of P10,000…WHAT THE F*CK!!!

Almost every weekend we don’t have connection from SB1, just to avoid hassled i don’t call them anymore thinking it’s useless. but it’s ENOUGH… THIS IS IT!!! They blew my top!!! we lost the connection Friday and had it only this morning of Monday April 30. but the connection is fluctuating. as in one minute meron and the next minute wala…and it goes on and on…NAKAKAPIKON NA!!! so i called them AGAIN! did some troubleshooting over the fone but then again, USELESS. they said they are going to send someone…AGAIN!!! to fix SB1’s connection that seems to be having problem in getting signal and to finally replace or fix SB2 which is now 4months not working. and ung connection ng SB1 NEVER STABLE…lagi DC or fluctuate….as in. kasi daw naka router…e &*($^&%^@*(& panong ndi kami gagamit ng router e ndi nga nila mapagana ung isa…kaya nga kami kumuha ng dalawa DAVAH!!!!

IM TIRED OF THIS CRAP!!! I would like to stop their service but why the heck do I need to pay P10,000 when they cant render the service i am paying for. we never failed to pay the bills they unfailingly send every month. we even pay for SB2 account which is not working at all. GRRRRRRRRRRRRR. SOBRA NAAAAA!!!!!!!!!!!!!!!!

I hope this letter gets to ABS-CBN or GMA and make public this crappy service. I know i am not alone. I’ve friends who share the same problems with smartbro.

SMARTBRO should not operate if they cant meet the subscriber’s needs. they should stop advertising their “GREAT internet connection” when it’s not even close to good after all.

UPDATE: I posted the letter above a week ago…now it’s been 3days of no connection at all, even the SB1…called the *1888 3 days ago and did some over the fone troubleshooting AGAIN!!! nothing happened…they said they will send someone over to fix both units but up to now…i havent heard anything from them. even gave them my 2 contact numbers to be sure they get to me…now i’m here in a computer shop ^%&(^%#*&^ we are paying almost 2k every month and still i end up in a computer shop. I AM FURIOUS!!!

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