Good thing i found this site! at least i have an outlet to voice out my frustrations with Smartbro after sales support.

Last Friday i called the tech support to check my connectivity issues, but prior that i already made some troubleshooting just to verify if the problem is on my end. i checked the cables, LAN configuration, i checked my PC for any sign of virus/malware but everything is okay it’s just that i can’t access the portal and the only ip i got is 169.xxx.xx.xx (winXP APIPA). So i called tech-support and the response i got was “there’s nothing wrong with the base station” and “we will forward this to our tech” –generic answers. Ohh btw, they also advised me to call them in 24 hrs for follow up. So i called them the next day and same response - “Sir, we already forwarded your concern to the complaint’s department”. Now i’m getting really really pissed off!

I will post everyday until the time my connection gets fixed. So today is my day 3 without internet connection at home!

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