October 2006…

This was the time where San Ildefonso had no connection for 2 weeks…
It was the second time it happened the first one was August 2006.

I called the CSR (Customer Service Representative) which I have to wait for an agonizing 30 minutes. I reported the case for the fourth time, and told “THEM” that San Ildefonso users have no connection. But what they keep telling me is that the Site Tower is up and running and have no problems, and keep telling that the canopy I have is having trouble, and they will be sending someone over to check it… but I insisted the case was not mine alone, it was not isolated…

After 2 days, somebody did went, and guess what happened… he just looked stupid going here and there checking mine and my cousins units…

Moral of the story: Even an oridnary person would say that the problem is with the company…

Its statistically impossible for all SmartBro subscribers’ canpoy would fail at the same time at the same place…

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