Not sure if anybody’s gone through this before, but I too used to have the regular not-so-great Smart Bro connection everybody else has (always disconnecting, slow speeds despite late hours, etc.). Could only get decent surfing done around 8 pm onwards (never connected on weekdays/weekends from morning to the afternoon, I might add), and not really as fast as I imagined things would be.

At one point, though, my connection just indicated that the network cable is unplugged, hence no Net. Called that help line, went through the same customer care dialogue, and have also just been recently told that they are escalating something to whatever higher level. Fine. From what I’ve read in the entries, it seems it’ll take them forever to finish this. Not sure if my antenna is fine (can’t check it since I can’t reach the roof), but I think it’s ok since I tried attaching a laptop to the cable, and it auto-redirected to the SMART portal site. Does that mean the Wi-Fi is fine, and it’s just my PC that’s acting up?

Can anybody help me try and figure out what the hell I need to check before I pester their customer service again? I’m thinking there has to be some process I could try first to see what really is wrong with my connection, since I don’t think they’ll be very helpful after following up again, and even if they do help, they’ll be charging me for it.

Any information you can provide would be helpful.

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