26 Responses for "Complain na naman!!"

1. Chris October 5th, 2006 at 10:20 am 1

   Ano ba e2 laging dc tapos mabagal pa kakailang tawag na ako sa customer service pero ganon pa rin sayang lng bayad natin d2 pina2loy ko na lng sana ung globeline ko. walang pinagkaiba sa Dial-up e2 OMG WTF. ayusin nu naman marami na hindi satisfied sa service nu. Balak ko na e2 itigil ang pagkakbwesit sa connection na e2 every 2 minutes Dc balik tapos DC nanaman.

   hayzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz.

2. cympaulife October 5th, 2006 at 2:21 pm 2

   try nyo hanapin sa ibang forums tulad ng pinoywifi.com or pinoydsl.net kung paano nyo maayos ang connection nyo ng d umaasa sa tek ng smart

3. Chris October 5th, 2006 at 3:28 pm 3

   dapat lng aasa kac binabayaran namin e2 tapos d ka naman satisfied ngaun wala nanaman internet masama ang panahun cguro ung signal sumasabay sa hangin at sa ulan hahaha. pag tumawag ka sa customer service e ipconfig/all ipconfig/release lol wtf ganun pa rin tapos ok naman daw ung connection mo sa kanila palit kaya kmi ng pc. AMP

4. cympaulife October 7th, 2006 at 11:58 am 4

   Nasa sa yo na yan kung gusto mo umasa
   Pero ang masasabi k lang sa yo mabibwisit at sasama lang loob mo sa kakaasa

5. Shit_SBW October 8th, 2006 at 4:26 pm 5

   FOR ALL THE PROBLEMS THAT UR PRODUCT GAVE ME,, NOW I KNOW WHAT UR TRYING TO PROVE SMART BROADBAND WIRELESS!!! THAT UR PRODUCT IS A PIECEOF S*@#!!!! U THANK GOD I DIDN’T POST THAT!! PLease!! make ur so caLLed “7x faster than dial-up” connection REAL and make it FUNCTION as what u’ve said “24-hour connection”,, FYI Smart Bro!! I’ve aLready paid an extension to my antenna,, and LuckiLy my connection got fixed from sept-oct,, btw,, i got subscribed to SBW just this,, i think JuLy,, and JULY FROM SEPT,, my connection is damn piece of THRASH!! ok i”LL be honest,, ur product gave me,, smooth connection just for 1 month,, but after that,, i don’t know what happened!! I’ve spend about 3 reformatting for my cpu,, assumming that the connection probLems came from my comp. but it wasn’t,, it came from ur MOST RELIABLE PRODUCT,, and not to mention the caLLs i made up to ur tech support,, they gave me useLess troubLeshooting,, that gave me super temporary resuLts,, and now!! I GET “AGAIN”,, intermittent connections,, FYI this is after the extension of my antenna,, this month of september,, and after aLmost a month,, or NOW!! Oct. 8, 06,, it came back to the normaL SMART BRO,, that’s S@#*!! 5mins connection-disconnection INTERVALS!! DONE.

6. Shit_SBW October 8th, 2006 at 4:58 pm 6

   Haha!! Tatawa nLng ako,, BWAHAHA!!!P@#*&% @*# tLga!! kkDC Lng ng napaka smooth connection n smart bro ko,, tus un ni repair ko,, e di aus n nmn,, mmya dc tus repair,, YEHEY!! ang saya ng buhay ksama ang SMART!! tska astig kau ha?? d b kau ntitinag sa mga posts ng ur so caLLed “VALUABLE CUSTOMERS” nyo?? honestLy,, ngssyang Lng kme ng pera sa inyo,, cge sbhin ntin,, kahit ppano nkkconnect pa kme sa net,, o cge din,, ganun pLa ang service nyo e,, WHY DON’T YOU ALL INCLUDE THAT IN ALL OF YOUR ADS!!,, Like imbis na “24-hour connection” Lagay nyo,, 5-10mins INTERVAL/S of connection and disconnection of Smart bro wireless,, huh?!? ang hirap kc,, kinakawawa nyo ung mga tech support personneLs nyo!! pinag mumukha nyong St@#*% sa teLepono,, ur instructing aLL those troubLeshooting,, pero sa 22o wLng nmn tLgang mngyyri,, FOR ALL THE STAFFS OF SBWireLess,, pLease nmn,, we want to put aLL our trust in ur product,, pro wLa nmn kcng mggndang nngyyri sa product nyo,, pLease do something,, tumatawag ako sa tech support hotLine nyo,, wLng sumasagot,, ngredirect nLng ako sa ibang hotLine and dun nag tanong,, kung bkit intermittent n nmn,, e sbi nung personneL nyo wLa nmn daw tech. activity sa base station nyo,, e bkit ganun ung conn. ko? kkapa extend ko Lng ng antenna ko,, ngBAYAD at GUMASTOS n NMN KAMI!! tus bumaLik n nmn after aLmost a month!?! SH@*!! TLGA!! tus tnnanong ko kung bkit d ako mkaconnect sa tech. suport hotLine,, sbi nya,, “SIR MARAMI PO KCNG TUMATAWAG DIN DUN SA TECH. SUPPORT HOTLINE,, SO KYA PO INDI RIN KAU MA ACCOMODATE,,” so meaning?? ano p bng reason kung bkit ttwag dun?? questions? or compLaints? right?? and btw,, kkdc Lng and recon ng net ko ngaun,, un Lng,,ü

7. hammer2k2 October 10th, 2006 at 12:18 am 7

   Olats connection nila. Magiging ok siya for a while pag nagcomplain ka tapos after 1 to 2 months binabalik nila sa dati. 50 to 120 kbps lang ang speed ko. Nung super nagreklamo ako dati sa same problem na to (inemail ko NTC) biglang nag 300+kbps tapos ngayon bumalik na naman. Feeling ko shina-shuffle nila yung bandwidth nila from one place to another para pag talagang galit na yung kabila ililipat nila yung bandwidth doon.

8. Shit_SBW October 13th, 2006 at 3:11 pm 8

   feeling ko tama c hammer, kutob lng,, kc ung case ko nmn, ngpa extend n ako ng antenna neto ah, pro bumalik p rin ung wlng kwentang connection after almost a month, e ngttaka p nga ako e DURING MILENYO DAYS ha, mantakalain nyo un, ang lakas ng bagyo, pati hangin, continous connection ung net ko, suprisingly no intermittency, pro after the typhoon and almost a week, dun ngloko, and mind you, i called the hotline and tinanong ko lng kung my tech act. sa base station, wla daw, naiinis n nga ako e, kc ngbyad kme 4 extnsion ng antenna den ulit giving us thrash connection.

9. smartbra October 20th, 2006 at 2:18 pm 9

   akala ko rin sa mga provinces lang nagkaka-problema ang smart bulok smart broken na ‘to. pati pala sa maynila! at mas malala pa yata? ganyang-ganyan din problema ko dito sa province (nasa cagayan province ako). halos 3 weeks na ngayong ako’y nawawalan o wala talagang connection. pag tawag ka naman sa tsr, wala talagang silbi, mabwisit ka lang sa scripted na advice. itigil na lang sana ng smart ang kabalbalang ito. wag nang pagbayarin ng termination o pre-termination fee ang mga disgruntled/victimized subscribers nila. and most importantly, wag na silang tatanggap ng subcribers pa na idagdag sa mga bibiktimahin nila at huhuthutan ng pera. itigil na nila ang mga advertisements nila na pangloloko lang sa tao. lalo na yung commercial nila tungkol sa negosyo o pangkabuhayan sa pagtatayo ng internet cafe using smartbro! duh, malulugi lang ang magtatayo ng ganyang pangkabuhayan kapag smartbulok ang ginamit!

10. shadow_dweller November 7th, 2007 at 4:15 pm 10

    count me in sa mga unsatisfied customer nila. simula ng ilagay yung smartbro namin sa bahay 2 wks lang namin sya nagamit ng maayos, after nun hindi na namin nagamit ng matino, 3 months pa lang connection namin, tapos 2 months di namin talaga namin nagamit dahil laging sira, di kami makapgbrowse, nireport ko sya agad, pero after 2 months saka pa lang sya ginawa, sira daw yung antenna. so i demand to waive yung 2 months naming billing dahil di namin talaga nagamit yung broadband na NAPAKAGANDA. Pumunta pa ko ng wireless center nila tapos after a week receive ako ng txt na naprocessed na yung request ko for rebate and makikita ko daw yun sa next billing statement ko. Edi ang saya diba, then nung narecieve ko yung billing ko walang pagbabago same pa din walang rebate akong nakita.
    so tumawag nnaman ako sa customer service nila, ang sabi approved daw rebate ko pero 400 pesos lang. OMG! 2 months kung di nagamit 400 lang yung rebate ko. Ang galing talaga, para lang masabi na nagrebate sula, eh wala din naman kwenta yun.
    Sabi ko ano yung basis nila para madetermine nila kung magkano rerebate nila, gusto ko malaman kung san nila nakuha yung 400 pesos na rebate ko, sabi ba naman eh 13 dys lang daw yung naaproved na rebate ko kze ang basis nila was yung report, daily report daw dapat, tanong ako what do you mean by daily report, dapat daw araw araw kung nireport kung araw araw daw akong di makaconnect, as in hello kailangan talaga araw araw. Sobrang Hassle ang panget talaga ng service, tingin nila sa akin BUM at walang ginagawa kundi magcomputer ng magcomputer. Mga G@G* pala sila eh. Sabi ko ipapadisconnect ko na sya pero i won’t pay yung bill ko and ang babayaran ko lang termination fee. Aba kailngan ko daw bayaran yung balance. BAKIT KO BABAYRAN YUNG DI KO NAMAN NAGAMIT…. ANO SILA SWERTE…
    PANGET ng Service ng Smart tapos mga customer service agent nyo ang napakastupid, di alam kung pano magsolve ng problem. Nakakadisappointe, itrain naman dapat nila mga agent nila.

11. dan_chd4 November 15th, 2007 at 12:41 pm 11

    I am one of the many dissastisfied customer of smartbro. Generally, there is a similarity of complains with regards to slow and intermittent connection. Like mine, I’m having intermittent connection speed especially downloading videos. Obviously, smartbro isn’t doing anything to correct their problem.I wish to terminate my smartbro and I’m sure many would do the same.

12. Cathygory March 14th, 2008 at 9:00 am 12

    OMG! you guys doesn’t have any idear how fed up I am sa pesteng smartbro na to. My husband is in US and we are talking about very important matters this past few weeks, hey look! every 2 minustes my skype call will dropped, my YM cam will blow up, Goddamn, I am paying my bill on time and this is what I’m gonna get? do you think it’s fair? I’m with their service for about 8 months now, and this is the most phenomenal happening in my whole life, dealing with useless agents, having a lot of report numbers, disconnection and much much more.

    My connection is really a piece of shit, I can’t even use it cause it’s really not a thing called Internet connection. I had to call them over and over again just to to tell them how fed up I am about their service. And their LOCK-In period is useless! will you agree? what if you’re no longer happy with their service and yet you can’t do anything that to just bear with it.. fuck!!! if deciding to terminate the contract from them is what they called bridging of contract, I think it is also proper to say that they are the one who first broke it cause they aren’t giving a service that their subscriber are expecting.

    I dont know how am I gonna react, feel, say everytime I’m gonna hear ting! ting! from skype that means call dropped. OMG! OMG! OMG!!!!!

    smartbro just fuck off!!!!!

    gaya nito. wala nanaman ako connection!!!
    kakasawa na mag monitor sa command prompt….

13. sluggo March 23rd, 2008 at 1:27 pm 13

    i have an intermittent connection for a bout 5 days already.. if they dont get this fixed after numerous calls, im not going to pay my bills.. fuck the 1 year lock in period!.. go ahead smart! sue me you dumb fuck!.. lets see if u can get me to jail..assholes!

14. SMART PREPAID April 2nd, 2009 at 12:58 pm 14

    My Mobile phone which is having a prepaid sim card was stolen… I went to smart and inform them to block my sim number but they are looking for the proof which is the case of the sim card which was 4 years ago.

    so they dont want to block it .. kasi ginagamit pa rin ng nakadukot yong number ko.

    any help

15. Ronnie M July 10th, 2009 at 3:36 pm 15

    SMART ??? they are only good on reminding you about paying your bill; I have been a very disappointed by their service , it’s just that I have no option from my previous residence; now I that I have moved, I switched to Globe DSL . SMART’s SERVICES SUCKS TO THE MAX, THEY HAVE VERY INCOMPETENT TECHNICAL SUPPORT. UP TO THE LAST MINUTE SMARTBRO SUCKS, CURSE THEM.
    IMAGINE THIS CITIBANK SCANDAL GIRL WOULD SAY IF SHE OPTED FOR A SMARTBRO .

16. jojo September 27th, 2009 at 10:14 pm 16

    guys..
    tintawanan lang kayo sa mga comment nyo.. why dont you email your concern sa costumercare@smart.com.ph
    para diretso na sa mga bosing nila.. hehehe.. hindi naman kasi problem yung mga tech support agents nila eh, kasi nag out source lang naman sila sa mga call center providers,so kahit anung report natin sa agents kung hindi umaaksyon yung company bale wala.. meaning yung smart talaga my problem and hindi nila malalaman yun kung dito lang tayo mag comment.. try nyo..

17. bambie martinez June 22nd, 2010 at 1:25 pm 17

    mag iisang bwan na pong wala kaming conection.magbabayad kami na d nagagamit ang internet.ilng beses narin po kaming tumag sa hotline..at pumupunta rin po kmi mismo sa smart center pero d parin inaasikaso, minsan my tumag par iayos pero naputol ang linya,tapos nungtumawag kmi ulit sbi tatawag nanamn daw sila.pls po paki tawag kmi sa nunber nato para nmn nang magkaroon kmi ng internet conection.09127227230.eto namn po ang servc connection namin.1010983678 at eto din po ang req numbr na ibinigay 312288232.pl po paki ayos ASAP.TNX

18. bambie martinez June 22nd, 2010 at 1:34 pm 18

    paki fix po yung complain ko above kc sayang yung 999 na bibabayad ko….thnx and more power

19. sam July 17th, 2010 at 10:26 pm 19

    dapat and smart company na yan! pag ngcommercial..!! ung 22o dapat.. mga bweset yan.. sna my mgrally at sasama aq.. susunugin ko building nyo smart brokeband!!!

20. arianne August 7th, 2010 at 10:38 am 20

    Ano b yang smartbro na yan, wlang signal plage pgngreklamo k, pupuntahan dw eh wla nmang dumarating mhigit isang bwan wlang intrnet pro sisingilin k, kpg pinuntahan nla sisingilin k ng another byad at dagdagan dw ang tubo pra mgkasignal, db obligsyon nyo yun pra mgkroon ng signal? tpos ng mdagdagan n ngkaroon lng isng arw wla n namang signal, nung mgreklamo kmi ulit nxtwk p dw pupuntahan..ggrrrr.

21. maria dolores cunanan pascual September 12th, 2010 at 1:47 am 21

    bakit ganun ang servisyo ng roaming kinkain ang load ko di p ko nkkpagsend ubos n kaagad ang nireload kowala ba paraan para di makain ang load kumikita na kyo binabawian p nyo mga tao bumibili ng produkto nyo maawa nman kayo sa mga fanatic sa smart yan na nga lang ang paraan para magkaroon kami ng communication sa bawat family naiiwanan mahal p kayo kumaltas

22. jhunexx usero November 8th, 2010 at 1:04 pm 22

    sa mga empleyado/empleyada ng smart brodband kay ganda ng mga propaganda ninyo sa inyong net work pero sa katotohanan ay pawang kabaliktaran…nagpa kabit kami ng inyong napakagandang brodband kuno dahil sa pag aakala naming maganda ang serbesyo. puro problema ang dulot ng net na ito. mga contractor na mga walang kwenta. mga nasa hotline na walang silbi nag complain ka ala naman ginagawa… sana tamaan kayo ng kidlat pati ang opis ninyo.grrrrrrrr….

23. rj March 29th, 2011 at 9:43 am 23

    anong signal n2 super hina online game ko super lag ang pangit n2ng smartbro anttena….. gus2 ko sana mg.papunta ng technician pero call ako ng call sa smartbro customercare tapos ulit ulit lang ang pinagagawa nila sa akin…wewewewewewe.. makaka sira e2ng smarbro anttena ng customer… 4 days ko na wala na gagamit smartbro anttena ko ng smartbro usb na lang ako malakas pa ang signal makakalaro pa ako ng online games… ang pangit smartbro antena….

24. Jasmin27 July 11th, 2011 at 1:38 pm 24

    Smartbro is damn shit!!!!!!
    Month of MAY 2011 wala ako internet connection for almost more than half month & ofcos i asked for rebate… Guess what? Yup they give me less advantage for more than half mont only P133.19 rebate, tats really crazy! Im paying P999/ month & i’ve no internet connection for more than half month & i only got P133.19 rebate what the fuck! Really fucking crazy eh! & the fact their connection is really sucks..service is really sucks!!!!!SMARTBRO is really f**** hope to get out of this contract to them!

25. Liny Vie Monter Nov.26 at 5:15 pm November 26th, 2011 at 5:26 pm 25

    The month of October I availed the WIMAX Plan 999 monthly,and you told me that there is a free cellphone in availing this nternet connection as your promo.And i’m very disappointed because until now ,i did not able to receive until this month mag december na lang hay naku ,,,,And my concern for this is if you have any promos to give to your consumers be sure that you can provide, in not waiting for toooooooooooooooo long kasi nakakinis ,,and you must give them exact date and day f when you can give this hindi yung iba ibang sinasabi nyu na kunin doon,,kunin d2,,ano ba talaga ????????? nakaksira kayu ng schedule na pagpunta punta namin sa mga outlet nyu,,,,i need an asap feedback for this …

26. take nue December 6th, 2011 at 2:48 pm 26

    SmartBro is really annoying now… really annoying!!!!!!! It doesn’t allow me to work as i need it. i have so much things to do & to finish. Im always expecting smartBro to work but it is no longer satisfying me… It’s been annoying for almost a year. Before, i thought it is just the browser that makes net connection so slow. Now I know.. It is because of this annoying smartBro!!!!!!!!