Its been almost 3 weeks since I gave SmartBro a call to inform them that I am unable to send email using my outlook… even though I’m using the right outgoing mail server.

First call : They told me to wait 24 hours and observe

24 hours passed

Second Call: Gave me an SR# and told me to wait and observe for 24 hours… again (starting to get pissed)

48 hours passed

3rd call: The response of the CSR is surprisingly stupid.

SmartBro CSR: Sir, ano po ba ang email address ninyo?

Me: E di sinabi ko yun email add ko.

SmartBro CSR: Naku sir, kaya pala hinde kayo makasend ng email eh. Hinde kase kayo pwede gumamit ng ibang email address aside dun sa binigay namin sa inyo. Hinde nyo ba natatandaan yun email address na na-provide namin sa inyo.

Me: Ha?!? Anong sinabi mo? 5 taon ko na ginagamit tong email add ko at simula nun nagpakabit ako sa inyo ginagamit ko toh. Anung sinasabi mo na hidne pwede gumamit ng ibang email address t@n6a ka ba.

SmartBro CSR: Hinde po talaga pwede sir eh.

…edi binaba ko na lang ang telepono.

SO clearly walang proper training ang mga tao ng Smart.

Up to this day wala parin nagyari sa email add ko nde padin ako maka send ng email kahit gumagana sya sa webmail and sa ibang ISP. Meron akong mahabang thread ng email form the Smart Customer Support I will post that once I get a response tomorrow. You should see how frustrating it is to talk to them.

Sana mabasa toh ng kanilang so called “Higher Technical Team” na parang mga diyos dahil hinde sila pwede kausapin ikaw pa na customer ang magihintay sa kanila. tsk tsk

Meron pa bang ibang site na related sa smartbro para maikalat ko yun email thread. :) kelangan makita to ng lahat ng consumer dahil all out ang marketing ng smartbro kelangan mapigilan yan makakuha ng bagong biktima.

I am also calling for all Smartbro subscribers whos having the same problem and related problem. The NTC or whatever government facility should suspend the operation of Smartbro because clearly they do not satisfy most clients due to bad service and unwelcoming CSR’s.

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