Fellow customers, this is a call for us to demand proper service from Smart Bro/WiFi. Since a few weeks back I have decided to become more demanding and persistent in my demands from the customer service representatives. I suggest everyone else do the same.

Demand from them when the connection will be fixed.

Demand from them that the connection will be fixed.

Do not put the phone down until the give proper answers.

Do not care about their personnel. This is a simple case of fighting fire with fire. It has been very obvious that they do not care about their customers, then let’s not care about their employees. If the customer support is about to cry, then let them cry. I’m not saying swear at them (like a well spread phone call we might all have heard) but demand proper service.

If they can’t give answers, then look for someone who can give one. Ask them to contact that person. Do not let up until they give the proper answer. Who cares if you’re talking to the supervisor but you are not getting the proper answer? Demand it. Don’t hang it up until they say it. This will show if they do or do not have an answer at all. Let them say it. Hear it from them that their customer/system support do not know what they are doing so their mistakes will become apparent. Let them admit their defeat.

If you are put on hold, then let us wait. Show them our persistence that we want service. Let them search their precious resources for as long as they want, then show them that we will not falter in our resolve. If they come back after a long time without any answer, demand it again and say you are willing to wait longer.

It’s all in the name of justice. We are paying customers who want our service, and it’s not being given to us? Then let’s keep on bugging them, calling them, maybe shouting at them until they give it. Is it evil? No. It is their job to give us service, service that is to be rightfully given to us.

Justice and patience: let these be the guidelines to our cause.

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