Our area have no Wireless Center and that SmartWifi/Bro Billings thru Philpost usually are delivered late. SMART’s billing section were quick to understand (I presume) since my 2-month unpaid Wi-Fi is still connected. On the third month, a lady called me and informed me of my duties. A week later, another lady called me and advised me to pay so that I will not experience a permanent disconnection. With all of these calls, SMART seems to be the one bowing to my level and asking me to pay my obligations.

And so I paid all my duties until the month of July on August 7. After a week, my connection was REDIRECTED. I called our “dearly beloved” *1888 (press “2″ for high blood) and complained. I was directed to call billing because of my status on their database. I called billing section and this is what they want for my connection to be restored: pay my August account plus the September account. Of course I protested since there’s still a good 10 days before the month of August is over. But they insist on this otherwise I cannot be reconnected.

And so I paid again for the months of August and September thru the bank. I faxed the deposit slip as per advise of SMART. After an hour I called *1888 and demanded that I be reconnected since I already accomplished their requirements. I was told that my faxed deposit slip cannot be located. I asked “how many fax machines do you have?” and they answered “only one.” And I asked again “Do you have that many faxed messages in an hour to loose mine?”

And the line went silent for more than a minute — I presumed the person on the other line is looking for the correct line in their “ready-made answers”. When my faxed message was found, it was like a party on the other end of the line as I was very furious. My blood boiled when they told me that re-activation of redirected accounts is after 24 hours.

To summarize the events:
August 7 – Connection Redirected
August 7 – Paid in the 3-hr travel wireless center (all dues until July)
August 7 – Reconnected
August 16 am – Connection Redirected
August 17 pm – paid thru bank, faxed deposit slip to Smart (August and September)
August 17 evening – Reconnected
August 24 – received collection letter dated August 9 stating that accounts
are due on August 19

Is SMART changing from “WIFI” to “BRO” all the way or just skin deep? They did not even bothered to inform me of the impending redirection. And redirection after 24 hours? SMART will be slapped in the face with BayanTelDSL’s “Action agad within 4 hours”

I chose SMART’s services because of the name, coverage area, security, infrastructure, stability, convergence, systems integration, etc. Until when will the faults in it’s system be streamlined and become a truly customer-friendly? Mr. Nazareno, please have a look on this. 90% of our populace is heavily relying on your company’s services and we want to continue it that way.

I don’t think posting my account numbers is necessary as I am not the only one having these problems since last year. I mean account numbers as I, my mother, brother and peers have SMARTBRO connections in which I was responsible in applying for such connections.

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