44 Responses for "Basic Troubleshooting for Smart Wifi/Bro"

1. caloyphil May 9th, 2006 at 1:27 pm 1

   Wala na akong maisip na paraan kundi paputol tong smartbro na to!!! Nasa kanila ang halos lahat ng problema ng smartbro !!

2. aron_jay17 May 10th, 2006 at 12:48 am 2

   Tips: For Pending Connections…>!

   1: try to contact smart technical support they may help you reconfigure your internet connection… cause sometimes, if u are a new subscriber hindi pa na established ung connection mo sa smart portal / it means hindi pa na update ung account moh? smart advice wait for 24 hours… for your account to be updated…

   2: After 24 hrs.. of waiting open your Internet Browser…! when nothing happens and if you are redirected to smart / meridian portal…. when they ask for your user id, account no., etc… fill it including your password…. after doing it… you will now redirect to smart bro… click reset connection… after reseting your connection… restart your pc or your hub!

   3: Last tip… pagwala pa rin the only thing you can do is magpa disconnect ka na! …..?

   for more tips kindly mail me: aron_jay17@yahoo.com
   or contact me: 02-9628813 (PLDT Landline)
   09152105704

3. aron_jay17 May 10th, 2006 at 12:50 am 3

   try ir first…. before you disconnect your account. .. ,
   its very usefull and effective…!

4. omski May 10th, 2006 at 10:37 am 4

   New trick I just learned last night.

   If you are getting the 192.168.XXX.XXX ip address and you can ping the 192.168.224.1 gateway BUT your internet connection is NOT working, go to your browser and type in the http://www.meridiantelekoms.com URL it will then go to the SMART BRO portal and will ask for your username and password, then the usual security code stuffs…worked for me.

5. enkidoo71 May 11th, 2006 at 12:12 am 5

   wak na lang ako pakabit …. pweee!!!!

6. hammer2k2 May 14th, 2006 at 3:37 am 6

   No Connections

   Go to network connections in your control panel (Windows XP) and and right click on Local Area Connection and click Disable. Unplug the power adapter of your Antenna and reboot. Plug the power back in and after 5 minutes right click Local Area connection again and click on Enable. If this doesn’t work call tech support.

   Slow Connections

   Try downloading CFOSSpeed from http://www.cfos.com/download/download_e.htm. It has only a 30-day trial period though. Using Download Accelerators such as Download Accelerator Plus, Getright etc.. can also help speed up HTTP downloads. If these doesn’t work call tech support.

7. omski May 26th, 2006 at 2:25 pm 7

   Does any body out there knows the solution or have encountered this problem?

   I get the SMART portal screen, put in my username and password then another screen appears saying to wait as wireless link is being checked..and that’s it! nothing happens…the security code stuff don’t come up…problem has been the same for 3 days now…I will be talking to the SMART people again when I get home from work…i’m sure problem is on their side..they just don’t know how to fix it!

8. faztclix July 16th, 2006 at 10:59 am 8

   Hello to all,

   If you still cant see the SMART PORTAL PAGE, or you cant get past the security part, try to delete the cookies including offline cookies history files. Close your browser, then open it up again.
   Still slow with D/l ect ? Well residential SMARTBRO is only 384kbps, thats total maximum. Realistically you will get less than this. Call the smart CORPORATE hotline for 512, 786, 1Mbps-3Mbps if you want to upgrade from your residential speed. Number is 672-7288
   We will be upgradng soon (We are an Internet cafe) need at least 512kbps, especially for video streaming which 384kbps does not suffice..

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11. Tita L. Matulin February 3rd, 2008 at 4:26 pm 11

    Satisfied naman me sa service ng smartbro and the ladies who processed my account.

    I just would like to know how I can use my internet access to call landline and mobile phones just like the offer being made sa Yahoo. In the Philippines, the cost is $.159 per minute to call landline phones and $.199 per minute to call mobile phones. Wala bang ganyang offer ang smart at PLDT at lower cost than yahoo? Wala kasing landline dito sa lugar ko. That would really make you the PAMBANSANG BROADBAND.
    Thanks and looking forward to more and better services.

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23. bob May 24th, 2008 at 12:03 pm 23

    thanks for this post, i have no problems with smart bro since i’m not a user of the service, but my uncle does have smart bro and is currently having problems with it. i’ll go give it a try since nasa alabang yung tito ko, ako nasa qc, langya ang hirap magbigay ng instructions. hehehe.

    sana gumana yung tips ni aron_jay17. kung hinde, malas.

    one more thing, go get a captcha for your comments, daming spam o. >_<

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27. Cloud June 2nd, 2008 at 11:06 am 27

    ang logic lng nmn ng troubleshooting, ireset mo yung PC at ireset mo yung antenna. Un lng, . Ganto gwin mo, bgo k mgrestart ng PC, tanggalin mo yung cable ng SMARTBro mo, after mrestart, hintayin mo muna yung “network cable unplug” error. Kpag lumbas yung error, it means n ok yung PC at LAN card mo, den saka mo i-plug yung LAN cable. Yung antenna nmn, unplug mo lng yung adaptor. Kpag waepek, antenna n yung adik, tawag kn s HL

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41. Job January 8th, 2009 at 1:22 pm 41

    connected yung signal pero di ako makapag-internet…
    ano po pwedeng gawin?

42. yuuki23 March 21st, 2009 at 12:36 pm 42

    smart bro is lame…magkaroon lang ng alternative internet connection dito sa san jose, i’ll go for it…grabe talaga..kung pwede lang magsalita ang pc ko, sasabihin nya “sawa na ako sa kakaplug-unplug mo ng net connection na toh! palitan mo na nga lang ISP mo!” Un!..grabe talaga..so pathetic! – un! the best description for smart bro!

    P
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    and FYI, lahat ng suggestions na nababasa ko dito nagawa ko na..I’ve even tried calling the support center but all they did was to check the speed on some speed meter website na kahit ilan beses namang ulitin e super slow talaga!

    grrrrrrrrrrrr!!

    sinasayang nu 1k ko!

    t@3 ang smart bro!

    woooooooooooo!!!!

43. grazzie November 1st, 2009 at 10:56 am 43

    to smartbro, please re-check your billing system…it seems uUNJUST sometimes

    thanks

44. cz cz December 27th, 2009 at 12:11 pm 44

    try nyo nalang i-double ang smart bro na modem.. two modems is better than one.. well.. syempre dapat double din ang internet gateway nyo.. port 80 tsaka 23 .. pero mahina talaga ang smart bro.. kahit yung aking bro ang tagal mag browse.