This is my first post in this website and a currently satisfied Smart WiFi/Bro customer (Which is a huge rarity, seeing the angry posts on WiFi and/or broadband related website messages out there.)

I applied for Smart Wifi last year as I thought it was the cheapest (At the time.) broadband option. Imagine my disappointment when PLDT announced their 900 plans weeks after I signed up.

My second disappointment came when they came with LAN cables and such. I thought this is “wireless” ? It seems their are still cables up until a high place (Usually the roof) in which a device would be setup to connect to Smart towers. So this “wireless” is somewhat of a false, gimmick, but it’s ok.

But since I saw the real nature of the service, I actually expected the disconnections, since they use a very unreliable method of data transfer. But they gave on their word, my download could easily reach 30Kbytes up to 45 KBytes. Games do work, but not perfect, especially at peak times.

The best thing I liked about Smart Wifi is that their connection seems to be set to 384Kbps download AND upload. Which is a rarity as all other broadband providers only provide half the download speed on uploads, which is good if you are a “file sharer”.

I actually feel for the majority of the complaints about the service because I experienced the same thing, but only for a short while (About 2 weeks), frequent disconnections, but it doesn’t matter if you’re a downloader, which is my main focus. As downloads still go well.

So, the thing that crept up on my mind was “Why did people choose Smart Wifi? Why didn’t they choose other broadband, nearly all areas in the Philippines has a phone line. My reason was budget, was all the other customers have the same reasons?”

(I’m really interested in this one, what were the reasons you signed up for Smart WiFi/Bro? We can discuss in this in the comments section.)

So, I think, in reality, this service is in a serious disadvantage compared to existing broadband options. Lastly, is this a praise, or a bashing of the actual service? Neither, I think it’s just a rant and a reality check to say the list. But I think Smart Bro doesn’t have a chance of winning or getting good customer satisfaction if they stood on their same ground as before, they need to have an advantage that could overtake the obvious problems of the service.

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