Last June 15, 2005 Smart Communications launched SMART WIFI initially in provincial areas especially in Bacolod & Key Cities of Negros Occidental. Offering a new innovation in wireless internet and named it SMART Wifi (now SMART BOO o sorry smart bro i mean). Their enticing tarpauline ads where sprawling in the street lights of major roads of Bacolod City. promising a 128kbps for 788/monthly plan.

As a newbie in pc that time, I was so excited to have this wireless internet a try in our city, its 2hrs from bacolod yet doubting it might not be available there but Ive tried and became the first subscriber there but it took a month before they install from application date (contrary to there marketing enticement of only 4 days from application) then it was last week of july 2005 that I finally surf the internet using smart wifi after several calls from there super tech suport (where my love story to there tech support begin…of course you always call them when you need them…and then of course DO NOTHING! but report to their superiors!…same phrase, same words, same style of troubleshooting, same finale: “sir…gagawan po namin ‘to ng report…blah…mag hintay na lang kayo ng tawag…blah!”. then our favorite line: “kasi po my ongoing TECHNICAL ACTIVITY sa area nyo” that surprises me because those are still used till now, what only changes is the portal intro as smart bro).

Then the following months creeps a nightmare starts, like no connection for a month or so, frequent diconnections, low, as in very low speed. and an admiration to launch an attack to great tech support. until I get tired and sick of complaining that still nothing happens. want to terminate my plan but im locked-in and expires in august 2006 (finally its more than a month away). well I’m just a subscriber and I’m in the Philippines!? so dont have any power from a greedy “simply amazing” giant. So Ive just hope & and pray not only to improved service but we will be given justice to this, maybe not now but it will surely come. hope we will not see a “company” paying to there knees.

After almost a year as subscriber I hardly post anymore comments here and from yugatech before or even call them frequently (that doesnt mean their service are Ok now, a no no, they are still crappy) still thankful that here in our area we are still got better service than other areas that suffers more, we only have one base station here and maybe were not that many yet, and mpre one thing, I have few friends who ask and inquired to me about this service, and this is the only power I could and say to them: NO! NEVER SUBSCRIBE TO SMART WIFI/BRO! PERIOD!

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