I’m a computer technician by profession, not-too-avid online gamer and also a forum moderator for a popular MMORPG. I just came down to this website because of late I’m receiving tons of angry posts complaining about connectivity problems between the game and Smart Bro users, especially from gamers in places where the only ISP in their locality is Smart Bro. Of course, they experience lag and thus blame it on server lag, allegedly because lag problems increased after the addition of a new game server.

However, by prior experience of being one of the first users (and experienced some downtime moments), I believed that one Smart cellsite does not share the same charateristics as its other counterparts, thus in some places Bro works like a charm and packets flowing like water, but in others the service is downright mediocre and slow as molasses, and even worse there’s no connection whatsoever. Unfortunately, some gamers who use Bro have yet to understand the technical factors that can affect Bro, such as interference, saturation and antenna height.

I’ve also suggested to the MMORPG company president to double up the bandwidth to their data center and upgrade their machines, figuring that they’re also the better ways to reduce, if not eliminate, server lag.

Through PM, I tried to tell some of these irate gamers ways to get around those handicaps by finding a network gaming center with a solid ISP, or quit Bro legally and get a real ADSL connection, but with Bro being the only ISP in their locality (and no one else), it comes to no surprise to me that they want to quit the game.

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