I applied for the MyDSL Xperience package a month ago. Since then, I have been following up every week to check my application. Every call, crappy customer service will give me a vague explanation about my application like telling me its under process (for one month).

Then I received a call from Smart Bro today. Updating my status regarding my MyDSL application.

What a surprise! Smart Bro rep knows about the status of my application compared to the 171 representatives whom I was talking to every week. They said that there is still no port available for my DSL service. Its better if I just apply for Smart Bro, which is basically the same in price.

I calmly said that I am not interested. But deep in my mind, I was shouting, “Are you crazy?! Do you think that I am stupid?! Have you read about the comments about Smart Bro?!

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I tried to probe what’s the problem of Smart Wifi, and I found the problem is not on “wireless”, instead it’s routers/switches. Smart Wifi inherited from Meridian Telekoms the backbone system — they are all non telecom-class equipments.

I wonder do they have any timetable to upgrade it?

I’d like to see some engineer from Smart Wifi to comment this.

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Hi, guys i think this is the time for us to stand and help each other. We will all become slave of our bad experiences if we let ourselves to be so let’s move and talk about our problems… We can make this forum more educational if we will use this to exchange information that can help us understand more about our SmartBRO connection and what can it really offer to us. I think we just have to be educated about the service to lighten our burdens and know what to do every problem we encounter.

I have technical info’s that i’m willing to share about SmartBRO and I’m willing also to answer your questions to the best of my knowledge, yung kaya ko lang syempre. I also encourage others to participate and share their own ideas to deepen our understanding on SmartBRO. We all have our own experiences and ways to solve them so it might also help others who are still lost and frustrated in their conncetion. We can’t put all the blame to the ISP provider coz we also have our responsibility once we signed the application form.

I bet most of us didn’t even spend time reading the apps form and ask question about it so we are not aware of its other terms & what to expect on the service (kasi masyado tayong atat mag internet e.. hehe). So instead of throwing personal bad experiences which do not solve our problem let’s create an atmosphere here that focus more on what to do and where to go in case we experience a problem with our connection. So paano guys??? let’s get it on!!!! By the way I’m just trying to help you guys but i won’t be able to do so if you yourselves don’t want to… Thanks!!!!

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They just left a few minutes ago, actually, because I had scheduled an appointment last Sunday, when our net went down and couldn’t renew the IP address even after multiple attempts to reboot and re-assign IPs. Take note, that was done under the directions of the Smart Bro tech support, but it still didn’t fix things.

So the guy referred me for scheduling tech guys coming over. The earliest they could come was Wednesday, but I had to go out that day. So I opted for the weekend.

(Sidenote: The net came back Monday, I think, so it seemed pretty useless to have them come over still. Nevertheless, I was still curious if they could fix anything.)

So after they left, I tried a speed test at testmy.net and got these results. Note: I’m uploading installation files via FTP as I did the download test, but it shouldn’t matter if the net is really fast!

Your connection is: 18 Kbps or 0.02 Mbps
You Downloaded at: 2 kB/s
You are running: 0 times faster than 56K and can Download 1 megabyte in 512 second(s)
Member Ident: CompID:1869592545216
Test Time:: 2006/07/01 - 1:24am
Test Browser and OS info: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4
Test ID: 7DACIWJ0F (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis ^info^: May need help : running at only 16.67 % of your hosts average (188.142)
This was tested from a 386 kB file and took 173.048 seconds to complete

Wonderful! So much for coming over and supposedly improving things.

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I want to know what bandwidth meter do you use? at least its close to comparison with smart wifi bandwidth meter. Or does smart provide a bandwidth meter?

I’m using the Speak Easy | 2wire | CNET or are there better bandwidth meter so when we complain its a good basis to compare with smart?

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Im a SmartBro Dealer and I sympatize with all your concerns.

As a marketer it is my duty to know the product so I applied for my own SmartBro to test the product!

And I am also a System Administrator. As a SysAd, its my duty to design, learn, and find how to improve network performance, and I’m sad to say that yung mga nagkabit ng mga antenna nyo — they haven’t got a clue as to what they’re doing!! Incompetent silang lahat!

If you want to trouble shoot your own antenna I’ll help you! Dahil pinagaralan ko na yung antennae nila, kahit tawagan nyo pa yung mga tao sa Smart wala silang magagawa.

Incompetent silang lahat, I was even applying to Smart so I could address all the Subscriber’s concern regarding the SmartBro product! Pero wala ehh, I was denied, if you guys need some help I’ll guide you on how to tinker with your Smart BRo antennae! Aight??

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To all Smart Wifi and Smart Bro subscribers, please leave a comment and indicate where you are located. This will give us a quick survey which areas are heavily affected by signal loss and downtimes; likeise, which ones are doing fine.

If you’re within Metro Manila, please be specific.

Thanks!

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This entry is dedicated to posting your regular connections speeds.

When posting your connection speeds, use several services like 2Wire.com, PLDTPlay, TestMy.net, GlobeQuest Utilities so you can compare them. Likewise, post what date and time you made the test and your location.

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