I have paid last month with P233 pesos on smart wireless center as per what is written on my bill..

Early September, I receive a bill for P999 plus my P233 outstanding pay which I have already paid. What puzzle me is that the billing period is for August 11 - September 10..

How come the bill come so early? and the due date is September 1, a few days after I recieve the bill?

I also would like to ask how long do paid bills reflect to the billing statements. or do the billing statements generated at an earlier time?

I just want to clear things up about this one since i am paying by next week..
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One thing more.. this past 12 days.. smart connection turns bad.. are the lines congested and if they are can we switch access points?

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About the speed, i have recently discovered that the speed is around 300kbps but what i got is on around 100kbps, and sometimes it drops to 40kbps.. i was happy if it can turn back to a steady 100kbps or at least reach 200kbps..

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Ipconfig connection.. Why do i have only 5minutes lease connection for smart and then the connection refreshes?

Thanks..

Popularity: 42% [?]

Sir/Madam;

Good Afternoon…

I need Technical Support on my Smart Bro/Wifi Internet Connection… The Connection of my Internet is not stable “Broken Internet Connection”, nawawala internet connection every 1 minute to 2 minutes then refresh, for browsing and online gaming…

Hope you can help me on this matter.

Thank you.

Attach with PING capture (*.jpg):

Popularity: 8% [?]

What is the default username and password for the smartbro canopy? I’m trying to access mine but cannot because of the log-in screen….

Popularity: 13% [?]

We have a Smart Bro at our office and i want to share it. So, I need a router. I do have router — a Linksys cable/dsl router model BEFSR41.

I run the setup disk and my router cannot detect my Smart Bro. Please help me what to do… salamat!

Popularity: 64% [?]

I have seen lots of mobile smartbro booths on Laguna specially on our place. They are really promoting their service eventhough they are receiving lots of complains about their service. Actually, I am thinking many times if I really need to subscribe to their service since I do not have choice. Need comments if Smart Bro is ok in Laguna especially on Barangay Mamatid Cabuyao.

Popularity: 7% [?]

Wifi has a lot of problems… until now. there was a time when i cant connect to the internet and i reported it to their technical staff, it took them one month… and im saying 1 MONTH to visit us, and let me tell you this…. they even asked me to pay the monthly fee! where in fact i didnt even use their services for a month, they even told us that they gonna temporarily cut the wifi… HAHAHAHA! anyway, recently, i called their toll free for technical services and it took me 6 hours to connect me to their technical staff… wooohoooo!!! quality service…! yeah i know you are SMART but i guess those things you do are not smart at all…. tsk tsk…. thumbs down

Popularity: 11% [?]

Hi if you want to change your canopy settings and read tips on how you can access http://169.254.1.1 go here:

http://www.pinoyservant.com/YaBB.pl?num=1173350780/0

It helped me a lot.

This is not a spam. That link has 6 pages of info including a step by step procedure w/ screencaptures and I cannot post all of them here.
Just be sure to read all the 6 pages of posts first before tinkering with your settings.

Popularity: 40% [?]

Hi! I am an I.T. consultant. I do have a SmartBro Internet at my home and office. I’ve noticed that there is a new type of MALWARE to disable us from using our Internet.

Here are some of the common signs:

* “RUN” Shortcut in the START MENU is Missing
* “CONTROL Panel Closes when you’ve open it”
* Valid IP Adress but packet is not pushing through
* The Title Bar of your Web Browser is changed

When I’ve check my IP Address it seems OK but the packet is not pushing through the Internet because of this form of MALWARE.

This MALWARE modifies our registry key so that we would think we are experiencing Internet connection problem. I’ve encountered this problem twice in two different cities here in Metro Manila.

I’ve fixed the problem by running the winsockxpfix program. You can download it from http://www.snapfiles.com/get/winsockxpfix.html

This small software will reset your network settings in the windows registry key only.

I think we can be infected by this malicious software from USB Flash drive and/or from the Internet.

I advise that we should practice safe computing.

By the way My SmartBro Connection is still good

John Voltaire Pili
Software and Website Development

Popularity: 6% [?]

I do hope that yuga is correct in saying that smart is reading this and I do hope this gives their Technical Department more info. In short what this means the less the jitter level for your SM (Subscriber Module = CANOPY) the better, this also tells you that even if you are very very close to the Base Station AP (Access Point) does not mean that you will have better connection. Smart should configure CANOPY’s in different ways and there should be no standard configuration. Configuration of SM’s (CANOPY’s) should depend on where the subscriber is located.

Jitter is a measurement of the quality of the link. You can have high RSSI and still have high jitter. That SM is only 490 feet from the AP. The problem is too much signal (-42dB). Set the Power Control on the SM to “Low”, this will reduce the SM’s output by 18dB. Lower Jitter is better.

Having that one SM with -42dB is going to reduce that AP’s efective range. This is called desensitizing. It is not as big of a problem to have alot of signal at the SM side as the only signal the SM needs to see is the one AP. The AP needs to see many SM’s and if one has it’s signal substantially higher than the others the AP has difficulty picking up the SM’s with lower signals (further away).

Log into the AP’s Sessions page and look at the level from each SM. In general you want to try to balance the amount of power the AP sees from each SM so that the lowest is not below -76dB and the highest is not above -56dB with the majority of the SM’s falling between -60 and -70 (remember we are dealing with negative numbers so the lower number is a higher signal level with 0 being the absolute maximum.) So in the case of your SM with -42dB RSSI, you can lower the power of the 18dB and still have -60 which is just about right.

If you have an SM with a signal level higher thn about -58dB, you should be able to set the Power Control to Low and still have -76dB. I would suggest that you test this on site rather than changing users from the AP. Once you have a feel for when to switch the Power Control to Low, then change your other users.

Popularity: 7% [?]

Hi. I am not really that technical so pardon this question. I just bought a Linksys IP camera thinking that I can view it through the web with my smartbro connection.

Was able to install the camera and can view it through my local pc in the office. However, tried testing it and tried viewing it remotely through the web… unsuccessful. I am using a router in the office. My IP cam is wired into the router.

I called Linksys customer service. They told me that it is possible that smartbro issued me a private IP address. And also, i am operating daw with two firewalls, one in the router and the other, smartbro. Can some please help me through this. Maybe there is a way to work around this firewall or IP address problem.

Popularity: 7% [?]