Misfortunes of Smart Wifi and Smart Bro Customers
I’ like to share with everyone here an ongoing campaign by Smart Comminucations called Smart Bro Big Bro.
Articles are found here:
I’d like get your reactions on this matter.
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Your favorites wireless broadband service, Smart Wifi, is now called Smart Bro - with more promotional bundles, improved service quality and enhanced customer experience (accoridng to their press release).
Leading wireless services provider Smart Communications Inc. (SMART) today unveiled ‘Smart Bro’, the new brand for its wireless broadband offering, marking a move from its earlier Smart WiFi brand.
Philippine Long Distance Telephone Company (PLDT) will also be reselling Smart Bro in place of myDSL-W, its similar wireless broadband service brand.
Starting April 23, customers who avail of the Smart Bro service will enjoy new promotional bundles. Sales and customer service processes are also being upgraded to improve the customer experience.
The launch of Smart Bro underscores the strategy of the PLDT group to provide its customers with the widest range of broadband connectivity solutions and establish its leadership in the broadband market nationwide.
Initially, Smart Bro is available on one package at Php999.00 monthly, VAT inclusive.
Subscribers will need a PC with Pentium II or higher, 128 MB RAM or higher (preferable 256 MB RAM), Ethernet/ LAN Card, at least 10GB of hard disk space and operating system of Windows 98, 2000, XP, Linux or McIntosh OS.
The Smart Bro service will be available for application at any Smart Wireless Center or PLDT Business Office nationwide, or through any accredited Smart or PLDT Sales agents. Sales activation and after-sales service customer support numbers for SMART Bro remains at *1888 from Smart cellphones, (02) 672 -7277, and PLDT toll-free 1-800-10-772-7277.
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