Misfortunes of Smart Wifi and Smart Bro Customers

Archive for the ‘Customer Complaint’ Category


Is testmy.net credible?

Jan 26, 2007 Author: soulji | Filed under: Customer Complaint

my download speed shoot up to this:

:::.. testmy.net test results ..:::
Download Connection is:: 5622 Kbps about 5.62 Mbps (tested with 5983 kB)
Download Speed is:: 686 kB/s
Upload Connection is:: 168 Kbps about 0.2 Mbps (tested with 386 kB)
Upload Speed is:: 21 kB/s
Tested From:: http://testmy.net (Server 1)
Test Time:: 2007/01/15 – 3:09am
D-Validation Link:: http://testmy.net/stats/id-OMLTHIQPG
U-Validation Link:: http://testmy.net/stats/id-QU7TRBE8S
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; InfoPath.2) [!]

i had a result before thats even higher than that but i wasnt able to post it here..

Popularity: 3% [?]

Miracle once again.

Jan 26, 2007 Author: lunchbox | Filed under: Customer Complaint

check THIS out.
pffft. sana araw araw ganito

:::.. Download Stats ..:::
Download Connection is:: 4006 Kbps about 4 Mbps (tested with 5983 kB)
Download Speed is:: 489 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2007/01/14 – 9:57pm
Bottom Line:: 70X faster than 56K 1MB Download in 2.09 sec
Tested from a 5983 kB file and took 12.234 seconds to complete
Download Diagnosis:: Awesome! 20% + : 456.39 % faster than the average for host (243.43)
D-Validation Link:: http://testmy.net/stats/id-R0GV1U9YL
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.9) Gecko/20061206 Firefox/1.5.0.9 [!]

Popularity: 3% [?]

Is this for real?

Jan 15, 2007 Author: marcfortis | Filed under: Customer Complaint

I’ve been downloading files for sometime now and i noticed that it keeps on downloading slower and slower… so i ran tests to figure out how slow i’ve been downloading files.. and i just can’t believe what i’m seeing… IS THIS FOR REAL?.. i’ve been downloading files at the speed of dial-ups!!! and yet i’m paying that much? what can we do about this?

first test:

:::.. Download Stats ..:::
Download Connection is:: 104 Kbps about 0.1 Mbps (tested with 97 kB)
Download Speed is:: 13 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2007/01/05 – 11:45pm
Bottom Line:: 2X faster than 56K 1MB Download in 78.77 sec
Tested from a 97 kB file and took 7.631 seconds to complete
Download Diagnosis:: May need help : running at only 51.49 % of your hosts average (211.58)
D-Validation Link:: http://testmy.net/stats/id-71HTLMYWZ
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; MEGAUPLOAD 1.0) [!]

second test:

:::.. Download Stats ..:::
Download Connection is:: 61 Kbps about 0.1 Mbps (tested with 386 kB)
Download Speed is:: 7 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2007/01/05 – 11:51pm
Bottom Line:: 1X faster than 56K 1MB Download in 146.29 sec
Tested from a 386 kB file and took 51.814 seconds to complete
Download Diagnosis:: May need help : running at only 31.61 % of your hosts average (211.58)
D-Validation Link:: http://testmy.net/stats/id-ML720B1EA
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; MEGAUPLOAD 1.0) [!]

Popularity: 3% [?]

My brother got this free Zyxel DSL (P-330w) Router from the bag which he bought from state.

Then he brought it here in the Philippines, at first it few minutes it was working… after a while, the connection got lost then I boot up my PC then evrything got worst!….My network connections gone and I cant connect to the net.

I dont know the problem if its the SMARTbro’s who’s doing the disconnection or my router….please help me with this thing.

Popularity: 4% [?]

Newbie and getting jaded every second

Jan 15, 2007 Author: mavic | Filed under: Customer Complaint

(something to think about: when your a newbie, you’re a greenhorn; when you’ve-been-there-done-that, you’re jaded, jade is a green-colored precious stone)

i got smartbro from a halloween promo flyer.
texted all my info to the agent.
asked agent to meet up so i can get a copy of the agreement, ‘coz he says i only have a year commitment, i’ve read it’s usually 2 years.
agent said no need.
asked smart wireless center for a copy of the contract, was advised its not printable. (breathe in, breathe out)

call center agent called me up for sched, was given 2pm sched.
installers arrived 10am, i wasn’t home, installers left, said will be back by 2pm.
got home by 2.30pm, no installers in sight.
3pm called smart, was informed that install time was from 8am to 8pm and installers will arrive shortly.
i should’ve asked how short.
5pm called smart, agent called dispatch, was advised to wait for about an hour.
7pm called smart, huffing and puffing but holding myself back a great deal, agent apologized, was advised to wait for an hour or else resched. resched?!
after the call, installers showed up at the front door.
did not get mad, made installers laugh themselves to shreds instead.

i recently checked how they fancied up the wires from the receiver and found out that they nailed it to the alulod (the english word escapes hehe).
note to self: buy putty to patch holes made by nails, breathed in, breathed out.

haven’t received my first bill yet.
went online, no ‘my account’ link.
found link to download quickfix, found feedback form (meridian portal).
wrote a lengthy letter, clicked on send, got error message and my lengthy message was erased.
tried a few more times, errors galore. (this time i wrote the letter on the wordpad first, hah! )
tried to see if im just stupid and maybe there really is an independent website for smartbro existing customers, searched web, got this site.
checked on testmy.net, found out that
Your connection is: 102 Kbps or 0.1 Mbps
You downloaded at: 12 kB/s
You are running: 2 times faster than 56K and can download 1 megabyte in 85.33 second(s)
Member Ident: CompID:1869592185368
Test Time:: 2006/11/20 – 7:31am
Test Browser and OS info: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.8) Gecko/20061025 Firefox/1.5.0.8
Test ID: W8DYP3JQE (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis ^info^: May need help : running at only 64.15 % of your hosts average (184.218)
This was tested from a 97 kB file and took 7.781 seconds to complete

Not so invigorating.

Anyway guys I just learned that when dealing with technology and businesses that cater such, we should be triply patient. As long as we can still fix the faults that we find then just chalk it up for the mean time.
Proper breathing techniques and sites such as these will make our lives longer.

by the way anyone of you knows if there is an online billing for smartbro? :) maybe i’m just stupid.

Popularity: 3% [?]

Can’t surf websites

Jan 10, 2007 Author: xednanx | Filed under: Customer Complaint

When I go online

I can play online games (ex: Ragnarok, etc)

I can instant Messenger (ex: Yahoo Messenger, etc)

but…

I can’t go to websites such as

www.friendster.com

www.myspace.com

www.msn.com

www.yahoo.com

etc.

but…

i can easily go to www.smart.com.ph, www.pldt.com.ph

help it’s been 2 weeks

i called the technical support all they made me do is run ping tests

tapos sinisisi pa nila yung earthquake sa taiwan

pero 1 week na ako pangit internet bago ung earthquake.

nako tlga ang smart

napaka t@ng@ ng Smart!!!!

Popularity: 8% [?]

Just this afternoon, some customer representative from smartbro called me for the scheduling of visit of one of their contractors. It was very nauseating because the lady started raising her voice and kept telling me that sending their contractor by 5:30pm is a waste of time ( talk about courtesy ). They want to send the guy earlier than 5:30pm when in fact, my connection thoroughly cuts off at exactly the same time? How will they fix something which isn’t even showing the symptoms of a broken internet connection? I had been very patient with dealing with them but this time i’m not going to be nice. And in addition to all that, i was decieved by the technicians which installed my connection. They said that there are no connection fees which they included in my bill, No hidden charges when they hid the fact that there was a connection fee and told me that i could cancel my connection anytime i want for FREE! That was such a fat lie, considering the fact that i trusted them into providing that 24 hour service they promised. As for that customer representative, i’ll do something she’ll never forget. Something that suits those people who cause much damage in time, money, and effort. That’s an idea! Can we sue them for causing damages and pay us in return?

Popularity: 5% [?]

Can’t surf websites

Jan 3, 2007 Author: xednanx | Filed under: Customer Complaint

When I go online

I can play online games (ex: Ragnarok, etc)

I can instant Messenger (ex: Yahoo Messenger, etc)

but…

I can’t go to websites such as

www.friendster.com

www.myspace.com

www.msn.com

www.yahoo.com

etc.

but…

i can easily go to www.smart.com.ph, www.pldt.com.ph

help it’s been 2 weeks

i called the technical support all they made me do is run ping tests

tapos sinisisi pa nila yung earthquake sa taiwan

pero 1 week na ako pangit internet bago ung earthquake.

nako tlga ang smart

napaka t@ng@ ng Smart!!!!

Popularity: 4% [?]

Need HELP for increased SMARTBRO speed

Jan 3, 2007 Author: SmartBROken | Filed under: Customer Complaint

I’ve observed that the fastest times when i can use the internet is from 1am to 10am…I could play online games without lag…Times outside of the given range would mean hell to me: laggy games….laggy downloads…and also chipped voice when i call pc2pc….

Dont tell me that i have not read the previous post coz i have…Unfortunately nothing of them works (problem occurs every now and then) and the people who i have contacted seem to be unavailable…

any help would do….from configuring the canopy program(mine is 7.9.2 prog, & i don’t know sheet about configuring it) to providing programs for faster internet connection speed….thanks to those who’d help…

email: gizamaluke07@yahoo.com
cp#: 09198237957

^^ Thanks and Happy New Year to all ^^

Popularity: 10% [?]

SmartwiFi pre-XMas PROMO w0w!

Jan 3, 2007 Author: jgignacio | Filed under: Customer Complaint

Hey guys, I just want to share my experience with smartwifi weeks before christmas of 2006, 1st quarter of december 2006, philippines was hit by 3 super typhoons and we all know what happened but i want to share what happened in our area for i think its a bit longer, after the storm reming, our connection was down for 3 days straight, then it came back the morning of the fourth day… that’s tuesday dec 12 i was very happy then but it was kinda slow so i reset the connection NOT knowing that it would be the end of my happiness, After i reset my conection my IP ADDRESS was changed and it is now perfect anymore so the result is totally SLOW performance and i called the CS(customer Support) again FYI i called almost 6 times during the 3 day cooldown of smart due to the strom reming and they always say the word” sir maayos na yan bukas” and for this time i called again , they said the base station is having its maintennance and i should monitor the connection for the next 24 hours, i monitored it, (what can i do i use my pc almost 24 hrs a day) i checked it hour to hour but nothing happened after 1 WEEK my IP Address is still not perfect and because of that i experience SUPER OMEGA DUPER SLOW browsing and the WORST OF ALL I CANNOT CONNECT on my ONLINE GAMES!!! after 1 week again my IP ADDRESS was changed finally but still isn’t perfect but i can log in on my online games but its still slow , to end it up, TODAY JANUARY 3, 2007 FINALLY After Resetting my connection at the portal i received the PERFECT IP ADDRESS but i noticed when i checked the speed, its a little it slower from the last time i checked it which is November but im already satisfied with it as long as the IP address is perfect for i can smoothly play my online games…. to sum it up its almost 3 and a half weeks of Suffering and Almost 50 times of calling to the customer care support… i’m not that mad at smartwifi why? i just want to share coz, my due date of payment is december 21, since i am experiencing slow connection by that time i planned not to pay until its fixed, and im surprised my connection was not cut until now which is jan.3 2007 and now that its fixed im going to pay the bill tomorrow, and FINALLY LAST 3 MONTHS of suffering and I can be FINALLY free from THE SCAMMER RULE which is the 1 YEAR LOCK PERIOD, I SWEAR TO GOD IM not GOING TO continue on Using Smartbro after that 1 year lock period I will switch immediately to Globelines Broadband, i am really a victim of smartwifi, my classmate was so lucky he was able to apply for globelines he does not experience NERVE BURSTING problems that smartwifi OFFERS? wak0k0k0k0

Popularity: 1% [?]


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