i symphatize all smart wifi subscribers …actually kakatawag ko lang sa customer service nila i was really upset talked to there supervisor kc i dnt have internet connection for almost a 2 weeks …matagal na itong problema ko sa kanila every month if you are going to file my emails to der escalation team at mga tawag ko sa tech support and billing department nila pwede na ipabookbind ….well im not exaggerating there service really sucks!!!!..as soon maka isang taon na ako i will disconnect my service with them i am tired na kase der are times pag wala akong service ng 1-2 days nde ko na itinatawag kase nakakapagod

pero advice ko sa mga subscribers
if you dont have service for days already or worst weeks ask der customer service for refund for the days you dont have any service just make sure that when you dont have internet connection you immediately call there techsupport so that they can note your account about the problem and make sure na you have records also so that you can make a followup …they will adjust it ..
…call like 2-3 times for followup and get there reference number especially for adjustment just to make sure that the person who handles your cncern did der job cuz there are times ma-ooverlook lang yung kaso nyo .. walang masama magask ng refund its your right as a consumer to ask for it ..bakit naman kau magbabayad ng buo kung kalahating buwan lang serbisyo….(make sense diba…)
…i hope that smart wifi big boss’s can do something about the service kase hassle talaga
the reason i applied for smart wifi cuz we dont have any landline phone and i have no plans to apply kase dagdag gastos lang since wala naman ako lagi sa bahay i opted for this service i was convinced before this was the best choice for internet connection kase gusto ko mas mabilis ….i must say i regret it
….bagsak ko ngaun i applied for phone line kase laging down ang connection ng smart wifi i have to get a landline phone for backup ..eh halos magkasing bilis na rin sila ng dialup

….one more thing if u did everything ….all the trouble shooting steps ask nyo agad for there tech people to go to ur house kase minsan sa antenna problema .u dnt knw maybe u have a deffective antenna and it needs replacement so dnt waste ur time calling ….
waste ur time doing troubleshooting eh yun pala nalaglag na pala yung antenna ..tsk tsk tsk make sure u tell the tech guy to install it correctly

smart wifi customer account #0121028425

Popularity: 7% [?]

Please share your tips and tricks on how to maintain, reconnect and establish internet connection. Thanks for your contributions in advance!

Popularity: 79% [?]

Ever since I have smart wifi apr 3 2006, the connection is f*cking slow and unreliable, I called their billing and told me to give a rebate for apr 3 - 27. WTF? and wait for another 15business days sa rebate. now it’s already May 07 and the connection is still freakn’ crappy slow. yesterday it was halfday downtime. WTFFFF??!!!???? dumb ass smart marketing, keep selling a service w/o consulting the technical capabality of their infrastructure. Mga gagoooo pa. rename pa nila ang service from Smart Wifi to Smart Bro. BULLSH*T!!! Im so pissed off. sorry guys, for the fowl and swearing words. Im just so pissed off. I called their billing dept. and told them that I will discontinue the svc, and they told me i have to pay the remaining months daw??!!! well it’s not my fault that I will ask for dc of svc. it’s their F*CKN’ fault. money is not an issue for me but I have to be fair. ok? sorry tlaga guys, dito lang tlaga ako nakapaglabas sa lahat ng sentiments ko sa dumb smart. They Milk you and then milk you more and give you crappy service in return. SA MGA TAO NAG BASA NITO. DON’T IDOLIZE SMART BRO OR WIFI. IT’S CRAPPY. LOUSY SERVICE. I need a bandwidth critically bec. I have contacts sa US. sh*t mga tao sa smart especially the managers and marketing Dumb Smart!!!!. Coordinate kayo sa mga IT guys nyo muna bago maglunch ng service/product. F*UCK YOU SMART!!!! I asked them and they just told me to wait bec. they are upgrading!!! WTF??? upgrading how long??? they can’t answer it!!! and yet they keep milking you. SH*T!!!!

mga tol. Im in Cebu, Philippines. the beautiful queen city of the south.

To the person who maintained and setup this site. thanks a lot tol! i will donate on this site. just tell me how I will send money. mas ok tol sa www.xoom.com to send money. I appreciate your effort for this site. more power to you tol!!!! let our grievances be heard!!!! life is fair. play hard.!!!!

Popularity: 8% [?]

Perhaps to fan the fire a bit more…

I am moving overseas so i won’t be able to finish my contract with smart. Fortunately I found someone who is willing to take over my contract. I had a look at their terms and conditions and it said something there about needing to ask, in writing, about changing ownership.

Since the terms did not say anything about how to go about doing this, I rang Smart’s customer service. They said to do this i would need to go to a wireless center and apply for change of ownership. I asked if i needed to bring the person who’s taking over the contract, they said no, not at this point.

I got to the wireless center and the girl i spoke to did not know anything about change of ownership. First she says that change of ownership is not available yet, just relocation. She goes inside the employees only area, after about five minutes she comes out and goes back on her computer and reads god knows what for another five minutes.

Eventually she tells me that change of ownership is only possible if the original owner has finished the one year contract. WTF? If i finish the one year i would just get the subscription cancelled! Why would i go through the whole process of getting it changed over to another person?? Anyway, she suggested that we just apply for relocation (which has a P2,000 fee).

I don’t like the relocation idea, cos the bill would still be under my name. If the “new” subscriber decides not to pay them at all for the remaining months in the contract, i will be the one who will get a bad credit rating. I guess my only consolation is i’m moving overseas permanently, so i can just say goodbye to smart and all their crap!

Anyway, in short, there is NO WAY to get out of a smart subscription! Unless you try and finish your one year, that is.

my details: subscriber since November 2005, located in Katipunan

Popularity: 6% [?]

Gaya rin me ng iba nakakainis ang smart wifi! I’m into net business.

Nung 1st month up to 3rd month ok ang connection nila pero after that maiinis ka na. lagi n lng log pag nasa game ka, pag nag chat ka naman nawawala ang connection kausap mo na yung ka chat mo bigla mawawala yung connection.

Buti pa nung dial up kami e at least alam ng customer na dial up ka they know na mabagal talaga ung speed mo. Pero alalm nila na ka smart wif ako so expected nila mabilis. Nag aalisan tuloy, nakakagigil na. Pag tumawag ka sa tech support sasabihin sa iyo nasa tech enhancement pa sila tawag ka ulit after 1 hour pag tawag mo naman sasabihin sau tawag ka uli after 1 hour ano ba yannnnnnnnnnnnn! alalm nyo dapat sa adds nyo sa tv ganito (Smart Bro 7 times slower than dial up) kaya mag dial up na kayo di ba!!

Popularity: 4% [?]

More than a week na po kaming walang connection. Ilang beses na akong tumawag sa Smart Tech support niyo. actually ang problem po ay hindi sa connection kundi sa equipments niyo. Gusto ko sanang palitan kaya lang hindi nila tinutupad ang ang mga schedules nilang binibigay. Puro lang sila salita. Ang bagal ng mga hire technical team nila. pati ang mga field technician hindi on time mag respond.

San na ba yung quality service ng Smart — ang laki pa naman ng company nyo.

Nagbabayad pa naman kami ng maayos kaya maayos din ang service niyo sa amin. Wala din contact number sa higher technical team..paano sila ma contact? through tech support? yong sa basic troubleshooting? c’mon…..pati sila walang authority kundi mag forward lang sa complaints namin..

Popularity: 3% [?]

If you have some technical advice you’d like to share with the readers of this blog to improve their Smart Wifi connections feel free to post it here.

*Disclaimer: We do not encourage anyone to change the settings of the equipment (canopy, sendfar etc) as we acknowledge Smart Wifi and Meridian Telekom’s sole ownership of the said products. Any manipulation of the said devices should be done by authorized personnel only.

Popularity: 15% [?]