Popularity: 1% [?]

Di kayo nagkakamali ang yayabang nga talaga ng mga advertisments nila — 7x faster than a dial up daw eh daig pa nga sila ng dial up eh buti pa ang dial up kahit mabagal hindi napuputol hanggang maubos card mo.

Eh kaso ang SmartAssBro na yan sa loob ng isang araw napuputol ang connection ko ng about 20-50 times hindi ka man lang maka pag e-mail.

Pag tumawag ka naman at para malaman mo kung ano ang nagyayari sa connection mo wala silang ibang masabi kundi “we’re very sorry sir for the inconvenience” “as soon as our higher technical is available for the callout. I’ll make sure that this report will be acomodated”.

Ako naman parang tanga antay din ako sa tawag sa loob ng 7 araw at pagkatapos ang sasabi lang “sir eto po ang schedule nyo for the technical visit next week po”. Anong tawag nyo dyan? Isang malaking kalokohan nag papadala din sila ng mga techicians mang-mang din di man lang ma-explain sa akin kung ano ang nagyayari.

Aalis nalang basta sabay sabi sir obserbahan po natin yang connection nyo. Tawag lang po kayo kaagad kung may problema!!!! Ang tatanga talaga ng mga loko!!!! niloloko lang nila ang mga tao false advertisments!!!

Popularity: 1% [?]

I hate my connection!!! When it rains i get disconnected!!! when it is 8pm I get disconnected!!! When I download games i get disconnected too!!! WHERE IS THE PROMISE THAT SMART BRO ASSURED US!!! It has been Smart BROken!!! And the worse is I am a new subscriber!!!

My Friend who uses Globe Quest DSL he pays P2,500 for a 512kbps download rate, even though it is quite expensive he gets the Super Internet Speed and until now he not even once get disconnected!!!

Can Somebody Tell me what is happening to Smart BRO!!!

It is very HORRIFYING!!!!

Popularity: 8% [?]

Last year I went on a vaction with my relatives in the states. They had a DSL connection with SBC which was very good. No disconnections for the 3 months that I was there. As with everybody else, once you go FAST (meaning DSL fast) you never go back. Prior to my US trip, I was Try-Isis Platinum subscriber, (they also have a lockin period, but they waived mine even if I dont have complaints on their service), so when I got back I immediately applied for a DSL connection.

My first choice actually was Globe, second Zpdee and third was anyone else available (PLDT is not included) The first two companies is not available in our area, which was quite odd since I live in Sta Mesa, Manila and if there is anyone who could afford DSL, im sure you can find a LOT of them in our area. How about myDestiny? I had a preconceived notion at that time that their service was lousy and unreliable. A lot of my friends in college who resides in the LasPinas/Alabang area had bad experiences with them, also our neighbor here in Sta Mesa has nothing but negative things to say about them. Ofcourse now, I heard their service had improved, they now provide the best bang for the buck broadband connection according to some.

And so I was stuck with no other alternative, I had reluctantly signed up with smart, hoping that I could be one of the few subscribers who could boast in online forums of a flawless connection along with a screen caps of my bandwidth tests.

This is where my beef with smart begins. I go to SM centerpoint to sign up. When i got there the lady asked for two ID’s. Then she asks me to have it photocopied, which as far as i am concerned, I shouldnt be doing especially when I see a photocopy machine in their office. I had to look for a photocopy machine just to fulfill their requirement. I forked over the P1500+ P988 first month advance. Then the lady asked me to call a specific number to tell them that Ive already paid. Again, shouldnt the Smart people be the one to do this, for godsakes, I just gave you 2500.

So I call the number (which was for the canopy delivery) it took atleast 3 days for it to arrive. Then when I received it, they again asked me to call smart to inform them that I already have the equipment with me. I may not be an operations efficiency expert but i took up 3 units of engineering production management, and from what Ive learned, this smarts “sistema” is not efficient.

So the installer came, they were hinting that I need to add an extra tubo for 500 bucks. Since I just spent 2500, and the thought of parting ways with another 500 was excruciating. I declined their offer and proceeded in saying that Ill just observe for a while, ill just call them when ive deccided to add an extra tubo. The contractor even gave me his cellphone number so that I could contact him directly without having to pass through all of Smart’s red tape.

I got connected in january, first couple of weeks, iwas averaging 120-140 kbps. I send a couple of emails which promptly bounced back after a few minutes. Youve got to be kidding me! where in the world can you find an ISP whos email would immediately bounce back to you because they can not handle the volume of emails coming to them. Speaks volume doesnt it? In the event that your email does go through though, dont hold your breath, they might not answer you at all. I had just sent their customer service department two weeks ago, the gist of the email was essentially the same, until now no reply. You’d probably ask why I didnt I just call, during that time i dont think they had the call queing system yet. So I would consistently get busy tones. Also have anyone of you tried leaving a voice message? Guess what? It doesnt work either.

Sometime in february, a much publicized system upgrading was being done by smart. They informed us to expect a somewhat diminished quality of service. But am i not getting crappy service from the start? Or are they stuck in a fantasy world were all is well with their subscribers?

March and April were good months. I was even congratulating myself for beleiving in my gutfeel , that smart would eventually improve and they are just suffering from birth pains.

May is the start of another saga in my roller coaster smart wifi experience. I began experiencing intermittent connections. I couldnt even have a decent 30 minute conversation with relatives in the states using skype. This intermittent connection then morphed into frequent 30 minute to 1 hr downtimes. Its useless to call their tech support, because by the time I get connected, which is about 30 to 40 mins ( i timed it), the connection would go back on and they would have nothing to fix. Then finally last friday, the huge downpour knocked out my internet connection for good. I was hoping at that time that it was only because of the rain and everything would be back to normal the next day. To my surprise it wasnt, until now I have no internet connection. Im back in the stone age, using dial up internet. I called their tsr, after going through their script, the girl i was talking to decided to refer me to higher level support. The guy I was talking to asked me when they could send the contractors to check my connection, I shot back at him “ASAP”. The reply was “Ok sir, Ill check if there is a slot available for Sunday”…. “Im sorry sir but the only availble slot is on Wednesday” I agreed but I asked him first what time would they come by, he could not give a precise time. Do they expect us to stop everything were doing and wait for them to show up (mind you sometimes they dont). I told him Ill be home only in the morning since I have to attend to something in the afternoon. So in short it looks like they wouldnt be able make it on wednesday.

Im fed up with this company, the things they do to their subscribers is like highway robbery. The fact is, broadband is getting cheaper by the day and we should expect nothing but the best from one of the country’s top telco. If sun cellular was able to improve its service (which i beleive is a more expensive undertaking owing to the fact they have more than a million subscribers, why cant smart funnel in some of its resources to Smart bro and save itself from further embarrassments. I cant wait to get out of my contract and switch to another broadband provider.

Popularity: 1% [?]

Nong i-infrom samin ni Dr. nung Saturday morning na may Smartbro na raw dito sa Majayjay at kakabitan sya that afternoon (same day).

Agad ako nagpunta sa Smart Center sa San Pablo para magsubscribe sa SmartBro at maisabay na kay Dr ang pagpapakabit ng linya. Halos paliparin ko yung motor ko para lang makarating agad sa San Pablo baka kasi di ako maisabay na makabitan ng line.

Di ko na pinagpabukas pa kasi nga super excited na ako na magkaroon kami ng internet. Isip ko pa nun “sa wakas magkakaron na rin kami ng internet”. Dalawang (2) connections agad kinuha ko para sa computer rentals namin.

Nang makabitan na kami, ang ganda ng connection ng SmartBro. Sabi ko di kami lugi sa ibabayad naming Php2,000 monthly kasi sulit nga yung nakukuha naming service nila.

1st week to 4th week, talagang super ganda ng connection. Ang bilis magdownlod ng mga games, satisified talaga kami. pero pagdating nag 5th week ayan na nagsimula na ang sakit ng ulo ko.

Mayat maya tawag nako sa *1888 sinunod ko lahat ng instruction (alam nyo na cguro kung ano yung madalas nilang sabihin) e di nag o-okay na ulit yung connection. Basta, bawat disconnection ko tawag agad ako sa kanila.

Hanggang sa mapuna ko na habang dumadaan ang mga araw dumadalas na na yung pag di-disconnect ko. Ako na yung nagsawa ng kinatatawag sa *1888 kasi pareparehas naman yung pinagagawa sakin eh wala rin namang nangyayari.

Tapos yung commercial nila na 7x faster sa dial up? Sus ko! Ni hindi nga ko umabot sa 100 kbps hanggang 91 kbps lang yung speed na nakukuha namin. For me, okay na yun basta ang importante ay may connection kami lagi. Kung alam ko lang na ganito ang gingawa ng Smart Bro, nung nagpakabit pa kami. Gustong gusto ko ng magpa-cancel ng subscription ng Smart Bro.

Syang kasi yung binabayad namin eh. Please tulungan nyo naman ako kung pano ipapa-cancel ang subscription sa Smart Bro!

Popularity: 1% [?]

OMG! if only ive read these forums a day b4 i get my wifi connected! F #$@! at first i thought normal lang un mga probs na na-eencounter ko on my connection.until i realize that there’s a bunch of subscribers like me who are experiencing the same thing! tsk tsk..the 1st time na dumating un bill ko (that was the time na wala pa akong alam na naloloko lang pala ako ng smart abt their service & wala ako connection that time take note),i immediatedly paid my bill kahit its actually a month advance for a service na u couldnt fully use afer all at sa pag-aakalang baka lalo ako mawalan ng connection pg nde ako nagbayad agad! how stupid of me! the *1888 thing is so tiring much more that you’ll be doing it for so many times & do the same troubleshooting at pagkatapos balik connection mo but in a day or two here we go again! PAGE CANNOT BE DISPLAYED. grrr..excruciating! b@*&$%t! as of writing this wala ako connection sa haus.nakikigamit lang ko now d2 sa ofis.kakaawa diba!? my prob now is my POE.LAN led is not blinking while WLAN led is not there at all.so i called an agent.we do the troubleshooting,unplug & plug this & that,ipconfig,disable,enable,wait for several minutes but nothing happened.the the agent said that my equipment might be the problem.until he advised me that my case will be given to a higher technical support & the sheduler will call me in the nxt 24 hrs to visit personally my equipment.im afraid they will not.not the soonest.so i prefer to ask somebody here who knows how to troubleshoot the case ive stated.LAN led on steady,WLAN is not there at all,OFF in short.PLS HELP ME NAMAN,for people who has a kind heart & a victim like me.kindly email me ur reply @ cm_gaud@yahoo.com.if u cud also kindly include other helpful tips on troubleshooting.TNX! lets kick SMART’s ASS!

Popularity: 1% [?]

Im hoping that I may not encounter the same problem as yours, because its Horrifying!!!

Popularity: 1% [?]

Well, nung una akala ko konti lang kami na nagrereklamo. Yun pala nung nabasa ko to halos ang dami.

At yun nga nung umpisa lang maganda at nakakasawa na ang mga lines na… monitor your internet line for hours. Restart your PC pinging troubleshoot and so on. At ang bayaran grabe one month advance at nagdidisconnect agad dusa talaga.

I choose wifi b’coz that time it is the cheapest and I found out that this is also the worst internet connection mas ok pa ang dial up. Suking suki na nga ako ng tech service eh.

At nung ipapadiscontinue ko na ang subscription ko aba I need to pay daw the rest months kasi nga 1 year contract. Buti kyo 1-3 months ok ang service eh ako from the start wala na sayang lang pala pera ko. Kaya yun di ko na tinapos ang subscription ko pina full out ko na kahit 2 beses ng pumunta yung technician at ang lagi lang naman sinasabi sa base station lintek na base station pasabugin na yan.

Kase may promo ang Digitel 128kbps Php800 a month internet lang talga sya walang phone line kaya Php800 lang talaga bayad. La nako paki alam sa contract pangit service eh manigas sila.

Digitel na nga. Ngayon lang talaga ako naka experience ng ganitong service sobra. Dapat kasi inassure muna nila na efficient talaga bago inilabas e di yan ang nangyari nasira ang name ng company hay nako. At last comment yung mga nagkabit nakakinis basta basta na lang kami pa ang nagkabit sa loob ng kisame at nagpapadagdag pa ng bayad 800 daw additional tubo kasi kailangan mataas after a couple of months my nag inspect sobra na daw sa taas yung antena ko kaya ganun ang signal ko ah ewan ko sa inyo cge na po. Basta sana ma refund ko yung mga binayad ko sayang talaga yung pera. AZZARRR….

Popularity: 2% [?]

I’ve been staring at this editor waiting for my image uploads to finish so that I can show screencaps of my utterly pathetic connection.

Date: May 30, 2006.
Time: around 11 to now

Some screencaps:

Downloading a file.

Network activity.

TestMy Results:
Note yet done (for over an hour now)

Globelines Results:
Not yet done (for over an hour now)

Popularity: 3% [?]

Ping results to Google.com

Popularity: 1% [?]