Wala pa ko 1 month cgro pag nagaya ako sa inyo eh mangigigil din ako.

Scam kaya talaga???? Baka me reason naman kaya ganun??? Maybe yung nag install ng antenna nyo nangangamote o kaya mali yung na set sa canopy. Either way, Smart is still improving in its current state.

Lets give it a chance . Pero pag abuso, kasuhan na

Popularity: 2% [?]

Hi guys with tons of problems regarding smart wifi. I had a connection before located in Sta. Rosa.

The antenna was installed on the roof deck of a three storey building. And I can very well see the Smart cell site. You know what I still had problems same with you guys. So where do problems come from? Not our PC, Not our OS, Not our PC communications peripheral.

Regarding the 1year lock-in period….. I broke it without paying the remaining months.

You can too. Just insist on your ordeal with the connection.

from: concerned citizen

Popularity: 2% [?]

Last June 15, 2005 Smart Communications launched SMART WIFI initially in provincial areas especially in Bacolod & Key Cities of Negros Occidental. Offering a new innovation in wireless internet and named it SMART Wifi (now SMART BOO o sorry smart bro i mean). Their enticing tarpauline ads where sprawling in the street lights of major roads of Bacolod City. promising a 128kbps for 788/monthly plan.

As a newbie in pc that time, I was so excited to have this wireless internet a try in our city, its 2hrs from bacolod yet doubting it might not be available there but Ive tried and became the first subscriber there but it took a month before they install from application date (contrary to there marketing enticement of only 4 days from application) then it was last week of july 2005 that I finally surf the internet using smart wifi after several calls from there super tech suport (where my love story to there tech support begin…of course you always call them when you need them…and then of course DO NOTHING! but report to their superiors!…same phrase, same words, same style of troubleshooting, same finale: “sir…gagawan po namin ‘to ng report…blah…mag hintay na lang kayo ng tawag…blah!”. then our favorite line: “kasi po my ongoing TECHNICAL ACTIVITY sa area nyo” that surprises me because those are still used till now, what only changes is the portal intro as smart bro).

Then the following months creeps a nightmare starts, like no connection for a month or so, frequent diconnections, low, as in very low speed. and an admiration to launch an attack to great tech support. until I get tired and sick of complaining that still nothing happens. want to terminate my plan but im locked-in and expires in august 2006 (finally its more than a month away). well I’m just a subscriber and I’m in the Philippines!? so dont have any power from a greedy “simply amazing” giant. So Ive just hope & and pray not only to improved service but we will be given justice to this, maybe not now but it will surely come. hope we will not see a “company” paying to there knees.

After almost a year as subscriber I hardly post anymore comments here and from yugatech before or even call them frequently (that doesnt mean their service are Ok now, a no no, they are still crappy) still thankful that here in our area we are still got better service than other areas that suffers more, we only have one base station here and maybe were not that many yet, and mpre one thing, I have few friends who ask and inquired to me about this service, and this is the only power I could and say to them: NO! NEVER SUBSCRIBE TO SMART WIFI/BRO! PERIOD!

Popularity: 1% [?]

On the first day Smart Bro has been installed to us until its 1st week after that sudden dc’s have gone rampage to my pc its my first time experiancing this kind of connection (even dialups are slow but no dc ^_^)

This my story I have been looking for a Good Internet Service Provider for my Internet Cafe My Choices are PLDT Dsl and Smart BRO, but DSL is out of the moment because of no slots available so i have chosen this Connection …. nightmare came on my shop sheez every 5 mins disconnection is ****** one!

Popularity: 2% [?]

My gosh. I hope they could fix this problem.

My recieved bytes is ALWAYS higher than bytes sent. WTF?! matagal na ‘tong ganito eh. And it really sucks.

Tumataas dugo ko everytime nakikita ko na hindi umiilaw ung connection, I mean walang narerecieive na bytes and nasesent. And it can’t even download a 3.2MB file. Anung klase un?!

Everytime I download a file, the connection isn’t stable. It just gives a 24kb then it stops for a while, you have to wait for YEARS to recieve another byte. DUH! WIFI NGA EH DAPAT MABILIS!!

Mas mabilis pa bl@st dito eh. and to think na DIAL-UP YUN!

Mayaman naman ang Smart why can’t day build other stations sa metro manila!

Popularity: 1% [?]

Second day pa lang ng connection ko sa Smart Bro.

Langya 384 kbps pala ha, eto at globequest ko eh 34kbps!!! Pero ndi naman nadidisconnect yun nga lang talagang gapang.

Posible kaya na sa pagkakainstall nung antenna ang problema? parang kinabit na lang yun basta basta eh. Hay naku…

Popularity: 7% [?]

I cannot believe it!

My bandwidth is only 290kbps and my download rate is 56kbps! And starting 7pm, I’m getting disconnected and *1888 cannot fix my problem!

Every night, I get the same problem!

I’m a new user of Smart BRO and this are the things I get from my paid services to them!

HELP ME!!!

Popularity: 3% [?]

Been using SmartWiFi since September last year (2005). Have been visited by tech support only once (to reconfigure the antenna. Been very happy with the connection (back then). Ngayon, average “happy” na lang. Medyo bumagal kasi connection simula nung dumami mga users. Yun lang naman ang complain ko… Commin’ from a dial-up connection, this is already heaven… lols.

All I can say is… kung walang SmartBro, maraming walang “affordable”, “always-on”, “broadband”, connection. Meron mga open-close quotations (” “), kasi relative ang pagkakagamit nung mga terms na yun as of now. Totoo naman diba? SmartBro/WiFi ang may widest coverage, relatively cheapest service fee, and fastest/hassle-free installation, and wala pang ibang service provider na makapagbigay ng ganun. Also, because of SmartBro/WiFi, maraming nagsusulputan ngayong cheaper alternatives.

SmartWiFi/Bro may not be the best broadband option, but it surely started the Philippines’ Broadband Revolution.

Popularity: 1% [?]

I’ve read some of the posts here. I consider myself lucky for i haven’t really experienced any major problems with my smart bro connection. I often lose my internet connection but it doesn’t take more than 2 minutes and it’ll be up again. For me, it’s not that bad. And i’ve already tested my connection speed. We’ve got 2 computers at home and we both get around 240-340kbps. I’ve got no complaints with the speed.

Our 2 computers are behind a router, netgear. and recently, i’ve been downloading torrents using peer-to-peer (p2p) connections. I noticed that my downloading speed only averages at around 4-10kb. So i tried port forwarding, even port triggering to check if they’ll fix the problem. But to my disappointment, it didn’t work. I tried setting up a static ip on our computers, we didn’t get any connection. In short, i’ve already tried everything i could think of that i thought would solve this problem but nothing seemed to work.

So i concluded that the problem might be with my ISP, Smart Bro, and not our router or computers.

I already called their tech support but they said that they can’t help me any further. I guess they can’t understand what i was saying or they just don’t know anything about it. I was asking if they have any DNS servers that i should know about or other settings that i need to fix on my system to work on a p2p network but they don’t know what i’m talking about. *sheesh*

I hope somebody here could help me because people from Smart Bro’s tech support suck. I remember before the technician set up my connection, I asked him if I could connect my 2 computers using a router and let them share my internet connection. He said that it would only work through internet connection sharing (ICS), and not on a router. And when I asked him how I could do that or if he could give me some hints (I actually know how to set it up. I just want to know if he really knows what he was talking about) and he said that you just have to enable it in windows then that’s it. hehehe. I didn’t bother to ask him any further. Well, why was I able to set up our 2 computers and our internet connection behind a router then? tsk tsk.

Popularity: 4% [?]

First of all im very very dissapointed with my subscription since day 1. Its my 5th month. I already called and asked the customer service hotline to have my connection terminated or canceld because i dont get the service i pay for. I also asked for rebates and an update on my account. Wala pa din until now. I think they dont have a proper system to support all subscriber bandwidth or very poor support in their infra.

The last 2 weeks was my worst connection ever with this smart wifi thing. Wala ako magawa kasi bawal daw mag pag DC ng subscription. Their guys also came to a point na nag charge sa akin ng super mahal na extension of my antenna, when i requested if they can extend my antenna to solve my problem. Then they said sure na yan sir. Magkaroon na kayo palagi ng internet sir. I called the smartwifi customer service. They said they dont know the exact fee that should be charged kasi contractor daw nila. This is the worst. I assume that they said people from their company not from other company. Im not a subscriber of other internet connection. The people they also call engineers. Grabe. Boplaks. Parang mas marunong pa yung highschool students on determining the problem. The installation fee that i payed during the setup phase hindi nila credited sa account ko. I have the resibo pa nga. Pero they said i have to pay again kasi wala pa daw akong payment.

Asus ko po. What kind of company is this. Dapat kasuhan ang smartwifi or what ever company ito. They are fooling the subscribers or future subscribers. Maybe instead of paying advertisements. They should pay attention to the subscribers and their service. I hate to say this pero sayang ang tingin ko sa smart. Maybe talagang poor service ang nature nila even with their mobile services.

OOOOOOOOOYYY ayusin nyo ang service nyo. kakasawa tumawag sa customer service nyo.

Popularity: 1% [?]