224 Responses for "Want to cancel your Smart Bro subscription?"

1. monmon June 1st, 2006 at 11:58 am 1

   Just wanted to be clear before adding myself to the list- Does this mean that SMART will not charge me for my remaining months if I cancel or discontinue my subsription? Please advise.Thanks

2. yuga June 2nd, 2006 at 2:16 pm 2

   Yes, that’s basically the idea here.

3. mayon June 3rd, 2006 at 5:41 pm 3

   paano gagawin para ma discontinue ang subcription sa smart bwist talaga sila sana pati may ari firng squad na

4. noel June 4th, 2006 at 12:10 pm 4

   Please help me discontinue my subscription with Smart Bro.

   It really sucks and I truly regret that I had chosen this

   ISP.
   Here’s the account info:

   Neriann C. Santiago (Account owner)
   Paranaque
   09223141274
   Account #2000003240
   Date Started: January 25, 2006

5. laklak1200 June 4th, 2006 at 6:01 pm 5

   is it okay to give out personal information here? I would also like to have my contract revoked

6. sidsakay June 5th, 2006 at 11:58 am 6

   Hi,

   Please include me also. I wanted to get out of this nightmare.

   1) Full Name: Isidro M. Sakay
   2) Location: Greenpark Subd., Cainta, Rizal
   3) Landline / Mobile: 0926-744-4935
   4) Account No.: 0121296047
   5) Date started with Smart Bro/Wifi: Nov., 2005

7. yuga June 6th, 2006 at 2:21 pm 7

   Hello,

   If you are not comfortable with posting your customer details here, just email them to me at yuga_abe@yahoo.com.

   I ask someone from Smart to look at this page from time to time for updates.

8. hundun June 12th, 2006 at 12:53 pm 8

   I’d like to cancel mine too. service…is non existent. I just dont want to be charge for the remaining months.

   1) Full Name: Ace Mark Aniciete
   2) Location: Manila
   3) Landline / Mobile: 09178480869
   4) Subscriber No. 1010068699
   5) Date started with Smart Bro/Wifi

9. audienceone June 15th, 2006 at 9:05 am 9

   Your help is appreciated. If all possible, I don’t want to pay for service that does not exist and was never used.

   I’ve emailed our home connection details to you Abe. Your help is greatly appreciated.

10. enausense June 17th, 2006 at 11:35 am 10

    ANong pipiliin niyo, smartwifi o smartbro? Ay naku, wag niyo na guluhin mga isipan niyo, wag na kaung pumili sa dalawa, magkatulad lang naman yan, ang presyo lang ang magkaiba.

11. gary June 29th, 2006 at 11:37 am 11

    wala na ba silang chance?sana maayos na ung connection nila.nakakabuwisit kasi, lalo na pag hindi sulit ung bayad.

12. limatik June 30th, 2006 at 8:53 am 12

    hmmmmp! tagal ng problem yan ah bkit kaya ndi nila ayusin! sa mga taga smart bigyan nyo ng pansin problema ng subscribers! good luck sana maputol n din wifi ko hehehehe pesteng totoo

13. Jag July 4th, 2006 at 1:01 am 13

    I’d like to cancel mine–and want my money back since they just installed last July 1st, 2006 and ever since I had been trying to resolve “NAT technology” problem with online gaming. This limitation should be disclosed to customers applying for service–so they can make an informed decision before and not after the fact!

    1) Full Name: Joel Ryan Aga Gutierrez
    2) Location: Las Pinas
    3) Landline/Mobile: 873-9379/0919-877-9994
    4) Subscriber No. 1010090836
    5) Date started with Smart Bro: July 1, 2006

14. aainsigne July 4th, 2006 at 12:10 pm 14

    They should rebrand it to Smart Broken or Stupid Bro… Down time is so frequent, it seems we dont have internet connection at all…

15. marts0923 July 6th, 2006 at 7:23 am 15

    I was able to cancel my subscription after the sheer frustration in dealing with this (non) service. Wala na rin po iyong one-year lock. The funny thing is that during the time I was canceling my subscription, I received snail mail with a pre-paid SIM (I’m sure you received a lot of you received that too), as a way of thanking me daw for using the service. I promptly returned the SIM telling them that instead of spending the money on the re-branding exercise, they should spend it on improving their @#$#&%(*# service (technical and customer).

16. oblak July 10th, 2006 at 5:22 am 16

    I would love to cancell and I’ve been trying to cancell for sometime now. I formally submitted a letter to smart center at Ali Mall but the customer service rep there was a bit ‘impolite and arrogant’ i told him that I just wasnt happy with the service and i would like to cancell.
    Without even reading my letter, he gave it back to me and said that they dont just cancell subscription to wifi.
    I politely asked for the manager and he said that there’s no manager at that time.
    I could not belive that it was the end of the line for me at that moment… thus i tried to convince the ‘arrogant representative to hear me out’ … would you belive that after explaining he said the word ‘gumaganti kayo ngayon’… WTF, I just want to cancell my subscription and not pay for the disconnection fee because i was misled, misinfomed and was given a lot of empty promises by thier crappy tech support.

    Full Name: Lourdes Casis
    2) Location: Antipolo
    5) Date started with Smart Bro/Wifi : October 2005

17. dexter July 20th, 2006 at 10:41 pm 17

    sir yuga,

    whats the process of the cancellation of the wifi accounts? do you know high people from smart that we can cancel our accounts without paying for the remaining months?

    hope you can clarify it, cause i damn want to have my smart wifi discontinued.

    thanks!!

18. dexter July 20th, 2006 at 10:42 pm 18

    sir yuga,

    whats the process of the cancellation of the wifi accounts? do you know high people from smart that we can cancel our accounts without paying for the remaining months?

    hope you can clarify it, cause i damn want to have my smart wifi discontinued.

    thanks!!

    by theway my wifi was just installed last july 15

19. april July 22nd, 2006 at 7:20 pm 19

    hi there! im april
    i am a subscriber of wifi kasu gusto ko na pa disconnect kasi im here now in kuwait kaya i asked a friend f mine to let her do it for me pero ang problem is nobody cant unsubscribe it except me but how can i do it when im already out of the country…what should i do?
    i hope you can reply to me soonest
    thanx..
    my full name is april elaine tecson of cagayan de oro city
    but i forgot my wifi account number, i hope you can help me regarding this matter..i dont wana end up paying bills for nothing… thanx!!

20. catman July 29th, 2006 at 6:10 pm 20

    To April

    if you contact jeffantelman@yahoo.com he can help you cancel your subscription

21. tricoven September 3rd, 2006 at 7:49 pm 21

    SMART Bro sucks in all eternity, in all planes of existence, in all that is named creation. Walang binatbat, false marketing lang lahat, dapat may law for false marketing para wala ng mga magnanakaw tulad ng Smart na makalugar pa!

    I should’ve known better, ang Smart cellular service magnanakaw na nga, nagsubscribe pa ako sa leche nilang internet service na mas mabilis pa ang dial-up! And I’m not exaggerating! Literally, kahit ipa-lie detector test pa ako. Mga pucha…

22. starlytexpress September 4th, 2006 at 1:44 am 22

    1) Full Name: Starlet Rhonadez B. Oriel
    2) Location: Pasay City
    3) Landline / Mobile: 09272463437
    4) Subscriber No.: 1010103351
    5) Date started with Smart Bro/Wifi: August 3, 2006

    Please help me…. Thanks

23. starlytexpress September 4th, 2006 at 2:13 am 23

    This is the most horrible thing that ever happened to me. Talagang papangit ka sa pangungunsumi. Naman!

    Well, I just got sacked from my job because of this SMART (so-called BROADBAND) Internet. This is the biggest fraud I have ever known. Ala pa akong one month but I am ever so dissatisfied.

    I have never regreted any decision I have made as much as I do for this one. Bakit pa kasi nalaman ko na may Smart Bro diba…. I trusted this company to provide quality service since established na to. Needless to say that I was really proved wrong.

    They promised 384 kbps but now it is less that 1kbps. 3days consecutive na. The other days nagtiis ako sa average 150kbps from 6AM to 10:45AM. Then slows down to 80kbps sa afternoon until the next day. Imagine downloading 4.05MB for 2 hours and after waiting patiently. Corrupted na yong file….. Gosh!!!!!!

    I guess all I want now is for them to cancel my subscription and refund my money because I deserve that. I am not paying for a sevice that I didnt get.

24. gaucho September 5th, 2006 at 12:32 pm 24

    hi guys… another DISGUSTING story of a SMART WIfi
    i just paid two months of subscription fee.the cust care agent told me that , even though if i have already fininshed my ONE year CONTRACT last april….i still need to pay the balance starting from APRIL-AUGUST…..AUTOMATIC DAW CONTINUE NILA ANG CONTRACT MO MASKI HINDI MUNA GINAGAMIT SERVICE NILA.dyan nalang nila dinis connect service ko after i settled the account.sabi pa nila na, they will continue to billed you FOREVER not UNLESS pumunta ka sa kanila DISSERVICE CENTERS…..WALANG HIYA TALAGA SMART NA TO’.MAKARMA SANA SILA. SANA …MAPURASAHAN ‘TONG COMPANY NATO…….KAHIT SA ANUNG PARAAN.WALANG HIYA TALAGA……SMART WIFI/SMART BRO …SUKSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS!

25. housefan September 15th, 2006 at 12:30 am 25

    Hi,

    I’ve been a Smart Wi-Fi/Smart Bro subscriber since April. The trouble started in May and I have not had consistently good service ever since. I’m just tired of waiting for things to get better and I want to terminate my subscription. It’s just not worth all that time, MONEY and effort. We’re all just trying to make a decent living without having to put up with this kind of abuse. I hope this will be resolved soon. I’m too tired in my mind and in my body and in my pocket to deal with this stuff any longer. Can I still email my details to yuga_abe@yahoo.com? Thanks.

26. whey September 16th, 2006 at 12:11 pm 26

    Hi there!

    I have recently subsribed to Smart Bro last July 2006 and I am very dissatisfied and disappointed with their internet service. I am sicked and tired of their basic scripted troubleshooting at kung maka connect man ako eh mabagal pa sa dial-up and also some sites cannot be access and I’m always disconnected sa ym at msn in which I really need, to talk to my love ones abroad. In addition, it had greatly affects my studies kasi wala nga akong magamit na internet para sa info na kailangan ko. Kung anong bilis nilang mag install, siyang bagal naman ng pagsolve nila ng problema.

    Walang kwenta talaga. I want out of this hell!

    Full Name: Wilma Torres Potenciano
    2) Location: San Juan, Manila
    3) Landline / Mobile: 7257386 / 09167039740
    4) Subscriber No.: 1010096668
    5) Date started with Smart Bro/Wifi: July 17, 2006

27. sullenstream September 17th, 2006 at 9:21 pm 27

    Name: Ma Christina Villegas
    Location: South Triangle, Quezon City
    Mobile: 09182238745
    Subscriber No.: #1010103499
    Date started w/ Smart Bro: Aug 1, 2006

    Please help, ang sakit po sa bulsa ng termination FEE. Tulad po ng iba I’m very disappointed w/ their internet service. Do I have to call them to terminate my account? and surrender all the equipments they provide? I really don’t want to continue my subscription.

28. deep7purple September 22nd, 2006 at 9:35 am 28

    Basta ako ayoko na ng Smart WiFi or Smart Bro…cmula ng ipakabit ko ito last August 2005…sumakit lang ang ulo ko…….nasayang lang pera ko at mga oras…….sabi nila after one year…tatawag daw cla at ask kung gusto p ng subscriber o ayaw n…pero wala pa tumatawag……13 months na ito……at may 4months pa ko na di ko nababayaran…Bakit ko naman babayaran? Dapat cla pa magbayad sa akin kc…..puro pang aabala lng ginawa nila sa akin…….wala kwenta smart bro…mas mabuti pa dial -up…saka mas stable pa connection ng dial up ..kesa smart bobo……Dapat Smart Bobo tawag jan…bahala kayo …wala ako pakialam……Smart Bro ang sama ninyo..niloloko nyo lng mga tao……unlimited daw pero limited at wala connection..

29. wahrulzhir October 1st, 2006 at 2:00 am 29

    Name: Warren E. Gutierrez
    Location: #43 A. Mabini St., Mojon, Malolos, Bulacan
    Landline / Mobile: 09205037832
    Subscriber No.: 1010051710
    Date Started With Smart Wifi / BRO: March 24, 2006

    Please help me, i am sick and tired of this Smart Wifi thing and have already decided to change my connection with Digitel. I am a web developer and definitely needs a fast internet connection to upload and download files from the web server I am working on. There was an incident when I was uploading a very important file on the server when the connection suddenly timed out, when the time the connection was back for 15mins I tried to upload again the file, which was I though was succesfull. The next day when my boss pm me, he said why I wasn’t yet done on the updates on the site, I said it was already finished and I already uploaded the file yesterday. Then I double checked it to make sure it was uploaded, the file was uploaded with the modified date yesterday but it was 0 bytes in size, wtf…. i said to myself… ggrrrr…

    What I want is to terminate this f***king connection and do not pay a single dime on it. But, unfortunately I must pay 5 months because of the contract that I did not bother to read because was thought that this internet connection works fine.

30. mich October 5th, 2006 at 1:46 am 30

    1) Full Name: Michelle Ann I. Rebolledo
    2) Location:Bayombong, Nueva Vizcaya
    3) Landline / Mobile:09168489224
    4) Subscriber No.:1010113780
    5) Date started with Smart Bro/Wifi: August 2006

    Help!!! I wanna get out of this freaking contract i have mistakenly made with smart company. last agust 24 i was so excited to have a deal, deal which i thought would bring me so much satisfaction as they promised but do you know what i got???just a headache…well how would i go with this frequent and habitual “time out”and “server not found” things poping up on my computer??? Grrr…and another grrr!!!! i am a busy person who has limited time on things and got no extra time to make fool with this smart company.. i want to have an immediate cancellation of this what i so called freaking contract..help!!!!

31. Jessica M. October 5th, 2006 at 2:46 am 31

    Jessica M.

    I’m sorry for little off-topic, but I want to ask you about design of this site. Did you make this template yourself or got from any templates website? Looks pretty cool for me

32. mokkorri October 6th, 2006 at 1:29 am 32

    1) Full Name: Bernard C. Tubigan
    2) Location:Paco, Manila
    3) Landline / Mobile:09062621959
    4) Subscriber No.:1010131765
    5) Date started with Smart Bro/Wifi: September,2006

    From the start of the installation, wala na me na receive na connection, I tried to ask the people who installed it, they just ignore me and left my house after installing the unit. Very rude People i tell ya. I tired e-mailing and calling the Tech Support, no replies at all. The worst service I’ve ever experienced!

33. dherick03 October 12th, 2006 at 10:06 pm 33

    i love smart bro!!! because it sucks…. im from mandaluyong. almost 3 weeks nrin walang connection dito. damn! pag tumawag ka sa tech support walang sumasagot. pero try mo tumawag sa smart bro application.. wow ang bilis! sagot agad sila. dun na nga ako nag reklamo sa application eh, kaya lng gnun din. walang nangyari. and the best nyan. our company reallly need internet connection para sa exchanging info. puro walang kwentang email pa binabalik sakin. and the best nyan. ung bagong “quick fix” nila sira ung download link. grabe!

34. dismayado October 13th, 2006 at 9:03 pm 34

    1) Full name: Donnabelle C. Garcia
    2) Location: Kamias, Quezon City
    3)Mobile Number: 09185478943
    4)Acount Number: 0124168260
    5)Service Reference Number: 1010111817
    6)Date Started with Smart Bro: August 2006
    7)Service Request Number: 132183834

    Njan na lahat ng number related sa smart Bro connection ko. Sana may milagrong mangyari.

    Saklolo!!!!!!!!!!!!!!! Basura ang service nila!!!! Gusto ko na nga ibato ung antenna nila papunta sa site nila which is 640+ feet away lng from our house. Nakakasuka na tlga kse almost everyday tintawagan ko ang tech support nila para lng maayos ang connection ko pero wala nmng naitutulong ang mga lintek. Nakikipagaway na ko sa operator nila dhl iniinsist nila na ok ang signal and everything pero pag nag ping test ako sa dns servers nila puro request timed out. Pinuntahan ako yesterday ng higher tech support nila to check kung ano prblem pero wla nmn daw problem. Sinisisi pa nila ung pc ko na daw ang may problem T@ngN@ng smart yan! hoy mga tga smart kung ang pc ko na ang problem bkt between 7-9a.m mabilis ang connection ko pag tungtong ng 10 a.m. onwards kasing kupad na ng pagong ung connection ko?! Pls someone help us. pleaaaseeeee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

35. JOHNKEN October 20th, 2006 at 12:05 am 35

    pls pasama na din ako,
    sobrang hirap ng connection laging wala!
    wala pang support

    ) Full name: Marissa Alcantara
    2) Location: West Rembo Makati
    3)Mobile Number: 09178240543
    4)Acount Number: 0122518655
    5)Service Reference Number: 101 006 1959
    6)Date Started with Smart Bro: April 2006

36. accelz October 22nd, 2006 at 8:14 am 36

    Please include me also… I want to cancel my smartbro subscription.
    Thanks!!!

    1) Russel Tapulao
    2) Las Pinas City
    3) 09186467794
    4) 1010110290
    5) August 18 2006

37. baldowa October 22nd, 2006 at 5:32 pm 37

    are you a lawyer or what? a representative of smartbro disconnection team?

38. batista20 October 26th, 2006 at 10:50 pm 38

    what is the guarantee that our service will be disconnected without paying the remaining months? baka kasi balikan din nila kmi after quite sometime… xempre mhirap din nman banggain yan dhil malaking company yan. just asking, i hope you can clear this thing.

39. ross_diadame November 5th, 2006 at 12:37 am 39

    waaaaah….

    kapapakonek k lng this Oct 18 2006 and 3 hours after that… grabe…. umabot lng ng 6.2 kbps…. syete naman…. been calling them and all i hear is dat classic… masisira na ulo ko…. according to speedtest… masmbagal pa ako sa dial-up.. anak ng p*** naman tlaga!!!! i have my list ng speed test and never pang umakyat ng 100+… ano bah tong pinasok ko!!!
    lahat na ginawa ko…. accelerator… reformat ng PC… walang nagyari…
    i took me about 10 minutes to download a file of less than 1MB ONLY… what kind…. 4 straight days nang magdamagang naka-on ang pc k mtpos lang ang pagdodownload…. ang taas ng babayar k sa kuryente.

    help naman jan kung anu talaga gagawin para magpaunsubscibe na…

    t’is my details….
    1) Full name: Roushan B. Catapang
    2) Location: Baguio City
    3) Mobile Number: 09153012953
    4) Acount Number: 1010148313
    5) Date Started with Smart Bro: October 18 2006

    i’ll try to talk to them tom.

40. lookiez November 5th, 2006 at 6:47 pm 40

    1 month and 2 weeks na akong nagtitiis sa 2 kbps

41. Prof.X November 9th, 2006 at 11:18 pm 41

    bakit d kaya tayo magrally para matapos na tong kalokohan naito. magset tyo ng grand eb ng mga dismayado sa smart bro.

42. Prof.X November 9th, 2006 at 11:25 pm 42

    people power laban sa smart soli pera natin. 1 malaking kalokohan meron bang broadband na 2kbps/sec samantala sabi nila sa mga posters ay 356kbps/sec pwede silang mademanda sa panloloko nila. kahiyahiya ang smart sobra. manlilinlang ng tao para yumaman.

43. jagbols November 13th, 2006 at 8:30 pm 43

    Grabe!! am really disgusted sa Smart Bro!!! They went here in Pampanga in Tigtigan, Terakan sa Clark (Angeles City fiesta) and they had a booth (w/ about 5-6 PC’s) to promote their product and service. The event lasted for three (3) days….and that was the only time that my connection w/ Smart Bro ran smoothly.

    Then when the event was over and they packed up…..Ayun balik na naman sa intermittent connection..puro request time out!!!!

    GRABE!!!! They changed their names but its is still the same bulok SERVICE!!!!!

44. Paul November 24th, 2006 at 9:02 am 44

    Hi there,

    I’ve read the posts right from the start, any update on this?

    Honestly it doesn’t look like it’s gonna be that simple asking Smart to simply cancel the contracts because of their poor service. Obviously Smart has the real intention of duping people with their good promises that’s why there is a 12 months tie up provision in their contracts.

    A signature drive might work better by submitting subscrbers complain to NTC.

    Give us an update here.

45. tinmel December 3rd, 2006 at 6:15 pm 45

    Grabe nang panloloko to! Matagal ko nang gustong ipatanggal tong pesteng smart bro na to… pero ayaw nila dhil may 12 months daw na lock in period… So i decided not to pay the bills para kusa nlng nilang i-disconnect ang walang kwentang connection nila dahil after simula ng ikabit nila, di ko naman magamit ng maayos ultimo sa pag check ng e-mails! So they did… Pinutol nila yung connection ko… (”THANK GOD!!!”) pero know what??? after 3 weeks they disconnected me, they sent me a letter na isu-sue daw ako for 2,990 pesos na suddenly naging 12,000 with all the penalties ang all!!!! So….. ewan ko lang… mag iintay nalng ako ng subpeona ko!

46. stanly December 5th, 2006 at 12:23 pm 46

    oo nga nakaka asar mag raly tau at idemanda natin sila manloloko. asar sila fucking shit talaga. kakabayad ko lang ehhhh dapat pala di me nag bayad hayaan ko lang i kusang ____ nilang ang holy shit ng internet of smart bro……………. damn…… ahhhhhhhhhhhhhh ewannnnnnnnnnnnn……… asar kau smart bro…………………

47. stanly December 6th, 2006 at 10:43 am 47

    sige kung tuloy tuloy parin ganyan mag pa disconnct nalang me sa internet nyo smart bro. tama s abi ng mga kaibigan ko ko tigas kc ng ulo ko eh di me nakinig. dapat marami may balak mag palagay s smart bro d2 d2 pero sabi namain wak na sakit s uloat aaray lang talaga ang ulo ahhhhhhhhhhhhh sakit asarrrrrrrrrrrrrrr
    sana po maayos n ang smart bro i min smart big bro……….. kilala na po kau kahit ilang beses po ninyo palitan ang name nyo.lahat po nakakausap ko s RAGANAROK, ibat ibang lugar ng maynila dahil smart bro sila,SABI NILA DISSATISFIED SILA S SMART BRO OR BIG BRO.sana po AYUSIN PO NINYO ANG BISNIS NYO baka balang araw WALA NA MAGPAKABIT NG INTERNET S INYO. KUNG ANO PO ANG SLOGAN NYO OR SINASABI NYO YON TALAGA DAPAT AT SA BILIS NG INTERNET.KAHIT YAHOO MESSENGER AT CHIKKA HIRAP HIRAP PO ANG INTERNET NG SMART BIG BRO I DOWNLOAD MGA YAN. MERRY CHRISTMAS NALANG PO SANA ANG REGALO NYO SA AMIN BIBILIS AY TATAASAN PA PO NG PROVIDER NYO ANG BIGAY S INTERNET SPEED NAMIN. MAS MABILIS PA PO ANG DIAL UP. MASYADO PO KAYONG BISNISMAN NA ANG PAGIGING GULANG NYO WALA S LUGAR.PAANO PO MAGING STABLE ANG MGA CLIENT NYO S INTERNET SMART BRO KUNG GANYAN PO ANG BIGAY NG INTERNET NYO SUPER BILIS[ AY HINA PALA SOWEEEE]. MERRY X-MAS NALANG PO S INYO. BAHALA NA KAU DISKARTE NA NINYO YAN. PAG TSAGAAN KO MUNA INTERNET NYO. NO CHOICE KC D2 EHHHHHHHHHH. AHHHHHH EWAN KO LANG………. SIGE I LOVE U NALANG S INYO………..

48. bojoperez December 22nd, 2006 at 10:35 am 48

    hay totoo ako din hindi nakinig yan tuloy nag sisisi

49. batomg December 27th, 2006 at 11:00 am 49

    Wahahah, ANG KAPAL PA NG MUKHA NG SMARTBRO NA MANINGIL CLA NG 1 YEAR PRE TERMINATION FEE, EH PALPAK PALPAK NAMAN, AYUSIN NYU MUNA MAIGE BAGO KAUO MANINGIL, TIGAS NG MUKHA NYU HA! KAYA UNG BILLS KO JAN DI KO NA BABAYARAN, MANINGIL KAYU HANGAN MAGSAWA KAYU! KAPAL BA NAMAN NG MUKHA SINGILIN AKO NG 1 YEAR EH PINAKA CUT KO NA, AMPOTA ARAW ARAW NA IINIS LANG AKO, NABA BADTRIP LANG ARAW KO JAN!

50. batomg December 27th, 2006 at 7:19 pm 50

    1) Full Name : Ramil P. Balicoco
    2) Location : Old Sta. Mesa
    3) Landline / Mobile : 09204184985
    4) Subscriber No. 0125112331
    5) Date started with Smart Bro/Wifi : October 2006

51. lestat December 29th, 2006 at 12:32 am 51

    I had the same problem with my Smart Wi-Fi before.. the connection was too slow.. Unreliable service, it was always down during weekends.. e weekend lang nga ako s ahaus down pa!!!
    i decided to quit my subscription, last June 30, 2006. I settled all the amount that needs to be settled and paid advance and advised them to cut the service… 6 months after, I received a demand letter asking me to pay for a certain amount again!!! Damn service now they dont want to let me go!!! nakakinis and i have nowhere to go!!! kanino ba sila pwede ireklamo!!!

52. dave.albao January 7th, 2007 at 1:07 pm 52

    SIGNATURE DRIVE KAYA TAYO?!!!

    2007 na, nakaka-asar pa rin ang serbisyo!!! Sino kaya dyan ang makakasimula ng signature drive??? Preferably with legal know-how? I’d be glad to promote this to everybody I know who was victimized by Smart Bro. Calling Paul there, can you start this signature drive? Summarizing all the complaints here, like the pre-termination fee, the collections fee when you get disconnected, the really slow speed, the intermittent connection, etc.

    Smart Bro is so frustrating… Even more frustrating to know na-isahan tayo. I started this service May 2006, wala pa ring improvement!

53. science19fox January 9th, 2007 at 12:14 am 53

    bwiiset tlga lalu n s online games amfufufuf kakabwisettt!!
    bigest mistake ever tlga bkt smartbro pa!!!
    lagi disconnect hirap pang magconnect azarrr tlga please include me nmn…. tnx

    1) Full Name : Joab Aquino
    2) Location : North Sanitary Camp Baguio City
    3) Landline / Mobile : 09205223608
    4) Subscriber No. #1010189781
    5) Date started with Smart Bro/Wifi : january 04, 2007

54. thelonious monk January 18th, 2007 at 2:19 am 54

    hehehe kala ko ako lang ang tumatakbo ng 2kbps. ako nga laging puyat e kasi tuwing 1am to 5am lang malakas ang signal ko minsan wala pa. pero pagdating ng umaga e consistent nmn sila. consistent na 2kbps!!!!!grrrrrrr!!! pano ba to!!! pati yun mga nasa hotline nila nakakainis kung anu ano na ping ping la din nmn nangyayari.kaya nmn pala ng signal na malakas e baket pag tuwing madaling araw lang. di ako makapgchat at download sa limewire. malapit na bayaran pro puro saket ng ulo inabot ko.

55. sliph January 20th, 2007 at 3:05 pm 55

    Guys, i’m a very new subscriber to smart and what happened is that i still don’t have any connection even with the equipment installed (from the start talaga). I want to terminate the service cause it’s so lousy (i know this is not new anymore..everyone in here says it’s lousy lol).
    They installed the equipment sunday (jan 14) and their contractors are really really inept at troubleshooting. They stayed at home for about two hours and i still can’t obtain an IP. They promised to go back on Monday but of course didn’t keep their word. I filed a report Tuesday and the customer service personnel said that it will be soon fixed and that they’ll make amends for their contractors’ undisciplined attitudes.

    I updated the report Wednesday morning and they said they would contact their contractors. That day I also made a friend of mine who works for a router company to check my computer. The contractors (during the prev monday) said that the problem may be on my hardware (NIC or LAN card). We reinstalled the hardware and it didn’t work and in a fit of impatience, I bought a new one and it still doesn’t work!!! And I would also like to add that their tower is like just next door…

    I called again that Wednesday afternoon and they said that they had contracted their contractors. Immediately after, I called the head contractor (he left his cellphone number and I was just able to reach him that time) and he said they didn’t receive any notification. After that I called customer service again and they keep on giving me craps about it. I gave them an ultimatum of 2 days.

    Today’s Saturday and I just came from SMart center in St. Lucia Mall. The girl there asked me for another 24 hours so that means my ultimatum didn’t work and another 24 hours is needed. Their services is so lousy and I decided to terminate if they’re not going to do anything about it. The girl then told me about the 1-year contract and that I already received their equipment so my account is ACTIVE.

    So far, all i know is that i am paying for a connection which is non-existent and the contract became active when their equipment was installed. So basically it’s like this, I AM PAYING FOR THE INSTALLED DEVICE (that doesn’t work!!) AND NOT FOR AN INTERNET CONNECTION.

    They said if i want to terminate. then I’ll need to make a request letter and it’s still to be subjected to approval. The girl also said that if it wasn’t approved then ill still have to pay for the remaining 12 months if i persist on the termination. So it’s just ok for them to uninstall their device and then still let the customer pay….This time i am not sure if i am paying for installed device anymore, I AM BASICALLY GOING TO PAY FOR NOTHING IF I PERSIST ON TERMINATION!

    That’s all of it. Pls do reply and help is greatly needed especially on that letter..I really want to put nasty things in that letter and I hope someone in here would help me concerning the legalities. Thanks you very much.

56. thelonious monk January 21st, 2007 at 1:52 am 56

    ako din gusto ko na termite tong pesteng smart bro na to. nagsawa na ko katatawag sa customer serbis nila. ayoko na din. it’s 1:47am at malakas signal ko pagdating ng bandang alas nueve wala na ko signal hanggang gabi na. nagpupuyat ako pra lang makapag download at masulit man lang yun initial na binayad ko. nangangayayat na ko. due ko na sa feb 1 pro di rin ako magbabayad. kung gusto nla ko pagbayarin e ayusin nla serbis.sa palagay ko e makatwiran nmn ang dahilan ko kasi they didn’t complete the other end of the bargain. my average speed during the day is 2kpbs to 10 kpbs wala man lang sa 1/8 na pangako nilang speed. grabe. ano ba yan smart telecom. baket ganyan serbis nyo. nakakahiya kyo.

57. sliph January 22nd, 2007 at 5:51 pm 57

    I now had fixed my connection but i did the troubleshooting myself. Concerning smartbro service personnel, wala ka talagang maaasahan sa kanila AS IN! Try niyo yung mga internet booster programs, maybe that can help and if ever may probs kayo with connection like their DNS servers or so, I can help..

58. thelonious monk January 23rd, 2007 at 1:44 am 58

    what kind of internet booster programs?? saan makukuha? does it really help???

59. sliph January 24th, 2007 at 11:45 pm 59

    well honestly the internet speed may vary depending naman sa PC unit and plus na yung connection talaga so sa inyo yun kung gagamit kayo ng tweakers or so na nakakaboost up ng internet connection. My connection normal’s download speed is usually 20-25 kbps and I think it’s pretty ok for smartbro and mas malakas pa kung umaga.

60. yobest January 30th, 2007 at 11:51 pm 60

    balak ko pa naman magpakabit ng smart bro sa amin, buti na lang nabasa ko ang mga comments sa site na ito haaayyy di ko na lang itutuloy salamat sa inyong lahat . i suggest ilapit na ninyo kay mike enriquez sa gma ang tungkol sa raket ng smart bro para magkaroon ng national attention or solution if mayroon nga.

61. haripoter February 6th, 2007 at 8:42 am 61

    lapit niyo rin sa XXX heheh ng abs-cbn… kaya

    lan guys di ba smart is one of their advertisers

    hehe dun sila kumikita e… hehe…

    ay kay tulfo na lang… hehe

    or lapit niyo sa DTI ba yun or DTC limot ko na

    e… hheh

    anyways i think the best way you can do is hire

    a lawyer… yung techie na lawyer ha! wag kau

    kuha ng ala alam sa technology for sure talo ang

    labas niyo niyan… hehe…

    if there is always a downtime, cannot connect, a

    very slow connection, a very a lousy service

    with the cs people of smart and if the smartbro

    cannot comply with their promises… then it is

    already considered as breach of contract and you

    may revoke the contract since you are not

    satisfied by the service and your are not

    benefited by it…

    kung ako sainyo… kita kita kau… tapos dalhin

    niyo yung plato ay este yung Sattelite pala

    heheh… tapos sama sama kaung pumunta sa main

    opis nila at sabihing PALPAK ANG SERBISYO

    NIYO… heheh…. at di ko babayaran remaining

    balances niyo… dapat may kasama kayong press

    para sulit heheh….

    kaya sa susunod babasahin niyo contrata…

    magtiyaga na lan kaya kau sa dial up… dial-up

    ko libre internet connections ng 55seconds

    heheheheh… good na yun for checking emails nga

    lan hehehe…

    yun lan po i hope this would help…

62. water February 6th, 2007 at 10:19 pm 62

    ngayon tinake down ko na kung anong oras walang connection (nareredirect dun sa smartbro website na hindi ko naman kailangan) from 5:50 to 9:30, wala talaga. okay kaya ung globe broadband? mamaya maloko na naman tayo dahil ineexpect natin sa mga may pangalan na magbibigay ng tunay na serbisyo. nakakainis talaga, hindi ko maintindihan kung paano nilang naaatim na manloko ng tao. nag-email ako sa kanila at tinatanong ko kung bakit laging “sira” ung connection, hindi naman sinasagot ang tanong ko o nagbibigay ng mga posibilidad para naman hindi ako naghihintay sa wala o nagbabantay kung kailan magkakaroon…nababasa ba ito ng smart? kung sa bagay kahit naman nababasa nila kung pumapasok naman ang pera may pakialam ba sila? ayaw ko namang mambintang pero ipinararating nila na manloloko sila :(. Nakakairita na kasing nasa gitna ka ng pagsasaliksik o kailangan mong maghanap ng impormasyon sa internet tapos hindi mo magawa kahit naman binayaran mo ang serbisyo. Kailangan pang mag-aksaya ng oras para kulitin sila na tila wala namang pinatutunguhan. Biruin mo nagbayad ka para mainis at maubusan ng oras…pasensiya na sa inyo, ayaw kong maipon ang galit ko sa smartbro baka atakihin pa ako sa puso kahit na hindi pa ako matanda.

63. jiarsi February 26th, 2007 at 12:09 pm 63

    Hi to all, nakikisimpatya po ako sa lahat ng nag-post dito. This February lang po ako nag-start magsubscribe pero gusto ko na po pa-cancel. Disappointed po ako kasi sa speed ng connection. Ang bagal mag-download, mag-browse at mag-network gaming. Sabi nung nag-install sa akin dapat daw di bababa ng 256 kbps yung speed pero kung nagba-bandwidth test ako sa pldtplay.com at sa iba pang website, di pa umaabot ng 200 kbps yung max speed, badtrip!. Sana po may patutunguhan ang drive na ito, IBAGSAK ANG SMART! (ooops, sorry na-carried away lang po)

    1) Full Name : Carrey Galang
    2) Location : Novaliches, Quezon City
    3) Landline / Mobile : 09285020043
    4) Subscriber No. #1010214596
    5) Date started with Smart Bro/Wifi : February 03, 2007

64. misterpresident13 March 24th, 2007 at 4:58 pm 64

    putang inang smart bro na yan umulan lang ng konti ang bagal bagal ng connection!!! di ako satisfied sa service.. kwentung barbero lang “7x faster than dial up” leche un pla “7x slower than dial up”!! tang ina isara nyo na yung smart bro nyo walang kwenta pineperahan ka lang ng mga walang hiya mukhang pera!!

65. meowish April 1st, 2007 at 1:37 am 65

    to those who had submitted their accounts info, na disconnect ba ba kau sa smart bulok? yuga have u really helped them disconnect from smart broken? is it true u could help us without paying the remaining months? anyone please kindly reply

66. khalil1974 April 1st, 2007 at 12:38 pm 66

    Maybe you should try using cFosSpeed as your internet connection tweaker and besides that, upgrade your OS to Vista which I think is configured to connect to the internet way faster than XP and also, make sure to periodically clean your drive of junks and temp files as they also affect the performance of your PC, I recommend using CCleaner. Another factor also is spywares, try Spybot Search and Destroy and Adware SE Pro.
    I’ve also been a subscriber of SmartBRO since March 2006, had my share of downtime but lately, the service I received was much more than I pay them.
    My download rate now is quite stable, could browse to as fast as 512kbps or could download a file @ 62KBps. Wished all the subscriber have experience this speed… Just 2 days ago, I was able to download 2.5GB worth of data for 24 hours.

67. ross_diadame April 6th, 2007 at 11:07 pm 67

    khalil1974… buti ka pa.. ako umaabot lng ng 40+ kbps pag 2-7am ng umaga… DUH cno kya ggsing para maginternet dun.. pag 7-2 am na average ng 12 kbps… tangnang downloading iyan…
    cgro mganda globe broadband wala akong alam na site or blog na may ganitong complains… kaunti lng sa pinoydvd.com but not like this…

68. steiljeds April 10th, 2007 at 10:14 am 68

    Hi Mr. Yuga,

    Will this guaranty that we can cancel out our Smart Bro subscriptions without paying the rest of 1 year subscription that we are not going to use?

    Please reply. Thanks and God bless!

69. meowish April 10th, 2007 at 9:11 pm 69

    meron na po ba tlgang na disconnect ang smart bro d2? did this site really helped you guys?

70. steiljeds April 11th, 2007 at 11:22 am 70

    khalil1974, don’t bother yourself going to Vista for now, you’ll find unwanted results kahit maganda yung UI nya. Most of the programs are not yet working with Vista.

71. Keith May 1st, 2007 at 1:46 pm 71

    1) Full Name - Keith Holcombe
    2) Location - Puerto Princesa, Palawan
    3) Landline / Mobile - 09184408115
    4) Subscriber No. - 101 017 0898
    5) Date started with Smart Bro/Wifi - Dec. 2, 06

72. akira May 2nd, 2007 at 5:12 pm 72

    kami rin po, 3 kami, gusto na rin namin magpa-disconnect. kaso isa lang sa amin ang nakipag-usap sa smatbro.

    un isa namin kasama madalas walang connection na tumatagal ng 1 week o mas mahaba pa, sa bahay pa nmn work nya … ako nmn 4x na nawalan ng connection… suuuppperrrrrrr doooppppeeeerrr bagal pa ng connection. laging nagba-buffer, tapos pag nag-compose ng mail… abababa!!! lalo na kung may attachment, ilang beses akong nagba-browse sa ibang website, pagbalik ko, ay naku!!!

    mas mabilis pa ang internet connection ng cable provider sa area namin. sa extra cost na Php400 supersulit na!!! nagtataka nga ang mga pamangkin ko, kc sa cable lang cla ngpa-connect ng internet pero nde nagba-buffer un sa kanila. supe bilis ang connection nila!!!

    kung matutulungan nyo po kami, ibibigay namin ang details namin.. salamat po!!!

73. akira May 8th, 2007 at 11:47 am 73

    1) Full Name - Rizza Marie Ramos
    2) Location - Cardona, Rizal
    3) Landline / Mobile - 09214390306 (pero madalas on-off signal, whew!)
    4) Subscriber No. - 0128078231
    5) Date started with Smart Bro/Wifi - March 2007

    nag-complain na po ako via email. pero dagdag ko na rin po rito name ko… kc nabasa ko:
    #

    monmon

    June 1st, 2006 at 11:58 am
    1

    Just wanted to be clear before adding myself to the list- Does this mean that SMART will not charge me for my remaining months if I cancel or discontinue my subsription? Please advise.Thanks
    #

    yuga

    June 2nd, 2006 at 2:16 pm
    2

    Yes, that’s basically the idea here.

74. craughm July 24th, 2007 at 6:54 pm 74

    1) John Cromwell Duad
    2) San Pedro, Laguna
    3) 09213402740
    4) 101 021 6027
    5) March 1, 2007 (Smartbro)

    Wala na ako ibang sasabihin kasi lahat nasabi na basta eto lang sa akin “Walang wenta smartbro, they always leave me hanging on my job!”. Sana po ma-disconnect na ito kasi talagang wala akong balak magbayad sa kanila.

75. edongzkisiete July 28th, 2007 at 8:57 pm 75

    may nacancel na po bang account na hindi binabayaran yung remaining months nya?

76. miyerbernabe August 18th, 2007 at 9:34 am 76

    I would like to ask for Smart Bro to terminate my service. I have only been with the service for about a week, and I am already dissatisfied with it. Slowness is apparent which is almost equal to dial-up speeds, specially at night. I am also experiencing intermittent connections. Lastly, I am not reaching the advertised speed, and can’t utilize my internet experience to full use. I shifted to Smart Bro from myDSL only to be disappointed.

    If possible, I am asking for help in terminating my service from Smart Bro, without paying the termination fees. I won’t ask for any refund anymore, as long as my request will be granted that my service will be terminated without me paying any termination fees.

    My Customer Details:
    1) Miyer C. Bernabe
    2) Lot 2A Blk 6, Rado St., Fairview Park, West Fairview, QC
    3) 9383140 / 09153194587
    4) Subscriber No. 1010360056
    5) Date started with Smart Bro/Wifi: August 10, 2007

    I am hoping that you could indeed help us who are experiencing such troubles. More power to you sir and thank you.

77. T_T August 20th, 2007 at 8:14 am 77

    Here’s mine…

    name: Leo Bien C. Durana
    address: Blk57 Lot9, CHN-2A, Palmera Homes, SJDM, Bulacan
    contact number: 09158811550
    subscriber number: 1010349362
    date of installation: July 27, 2007

    ….Thanks a lot!!

78. ultram without prescription August 25th, 2007 at 1:28 pm 78

    ultram…

    oxayoj ooqaz…

79. berrol29 August 25th, 2007 at 8:49 pm 79

    1) Full Name: Edgardo Ariate
    2) Location: 24 Bituin BF Homes almanza 2 Las Piñas City Metro manila
    3) Landline / Mobile: 09266618311/09164167597
    4) Subscriber No.: 101 022 8609
    5) Date started with Smart Bro/Wifi Febuary 28 2007

    Smart please let this connection be stopped…. We are waisting our money just to have a slow internet?? Pwede naman ako bumili ng internet card na 46.6Kpbs na tig P100 lang malaking LUGE KASI ITO PARA SA MGA SUBSCRIBERS NIYO!

80. kimben August 27th, 2007 at 4:36 pm 80

    hi me to i want to terminate my smart bro. kung matutulungan nyo po ako or i should say kami……… grabe po ang bagal talag ng speed nila its better po talaga na itigil na lng nila to. mas marami victim mas kawawa po like us na navictim n nga…. question ko lnag po b4 ko post ang info ko merun na po bang naterminate na ng smart bro =with out paying for the remaining months…. i really want to terminate this smart bro

81. gtygroup August 29th, 2007 at 2:08 pm 81

    WHEN YOU HAVE A PROBLEM CONNECTING IN THE INTERNET. JUST REMOVE THE CLIP WIRED ATTACH IN THE MODEM ( BOX WITH 3 LIGHT) THEN PUT IT BACK IN 1 MINUTE. REPEAT THE PROCEDURE IF STILL NOT WORKING THEN SURF THE NET PORTAL.SMARTWIFI.COM THEN LOG IN THAT WEBSIYE

82. bebe August 29th, 2007 at 2:30 pm 82

    me too!!! i really do want to disconnect my subscription with smart. nung una maganda ung connection pero ngayon as in 3 weeks na kaming wlang connection. buti pa nga ung iba dito mabagal lang. kami as in wala tlagang connection. nawawalang kuwenta ung binabayad na puro advance pa hindi rin naman nsusulit. iniisip ko nga ung about sa contract with them but how can i possibly pay for the remaining months kung hindi ko nga nagamit ung nabayad ko na advance. sna nga puwede na na hindi bayaran un. so, pls sna lang na it’s possible to terminate it without paying for anything.

83. bebe August 29th, 2007 at 2:31 pm 83

    is there anyone here na na terminate na po ang connection with SmartBro without paying for anything???

84. dettekulit September 8th, 2007 at 6:44 pm 84

    Pls help me to terminate my subscription with SmartBro without paying the remaining months. I’ve been a subscriber for 6 months now and grabe po talaga ang bagal ng connection nila. Tried contacting their tech support staff for several times pero wala din nangyari, they will just ask you to restart your pc for several times then will promise that someone will be here to repair the connection. na-misled pa kami dahil sabi 6 mos. lang daw bond bec of their promo yun pala ang totoo one year.

    Sobrang nakakainis na talaga, then sabi i need to pay for the remaining months to terminate the contract na non-existent naman. They are not even providing a copy of this contract. Please help naman po….any help will be highly appreciated, its just not fair to pay for the service na hindi mo naman napakinabangan.

    Simple lang naman gusto namin: I’M NOT ASKING FOR REFUND, JUST CANCEL MY CONTRACT BECAUSE I’M NOT SATISFIED WITH THE SERVICE ANYMORE. Tama na yung 6 months na pagtyaga ko, Cguro naman enough na reason na yun, lalo na kung ganito kadami na ang nagrereklamo sa serbisyo nila.

    please help…
    1) Full Name: Loudette Gaintano
    2) Location: Sta. Rosa Laguna
    3) Landline / Mobile: 0918.907.686
    4) Subscriber No.: 1010212918
    5) Date started with Smart Bro/Wifi: Feb 02, 2007

    Please update us of the progress if possible…Sobrang thank you in advance.

85. ScubaDiver1955 September 9th, 2007 at 1:09 pm 85

    The best DL speed that I EVER got with this dishonest service is less than 1/10th of the advertised 384 Kb ps. I average about 15 Kb ps. It’s so slow that their own stupid Speed Test times out before loading. All the other tests from their Quick Fix program say everything is fine! The management at Smart Bro are criminals in my opinion. They are guilty of theft by deception.

    1) Full Name: Edilberto Magpayo
    2) Location: Puerto Princesa
    3) Landline / Mobile: 0963.928.475.201last digit reserved
    4) Subscriber No.: 1010222270
    5) Date started with Smart Bro/Wifi: March 2007

86. nobuta September 13th, 2007 at 9:13 pm 86

    at first, i had to call smartbro support endless times just to have someone fix my connected so i can finally get connected! when i got connnected, the connection was so slow that i actually wish i were using dial-up. at least then, i won’t be having any expectations. tonight,
    i was actually e-mailing a complaint to those meridian people and you know what, it took me so long to send the e-mail due to very slow connection that the connection timed-out and i wasn’t able to send it.
    we’ve been conned!
    we aught to sue them for damages for all the headache and anxiety that they’ve caused us.
    please help me have my subscription terminated. thanks!
    1) Full Name: Connie Amurao
    2) Location: Karangalan Village, Cainta, Rizal
    3) Mobile No: 09162092350
    4) Subscriber No: 1010361634
    5) Date started with smartbro: august 2007

87. lourenz101091 September 19th, 2007 at 9:52 pm 87

    1) Full Name: Lourenz Javellana-Justiniani Debil
    2) Location: Iloilo City
    3) Mobile No: 09285017299 / 0333003640
    4) Subscriber No: 1010185669 / 1010290123 (2 Accounts)
    5) Date started with smartbro: December 2006

    Please Help Me How To Cancel This Stupid Contract! There Service is LamE.

88. jowal_18 September 20th, 2007 at 11:50 pm 88

    hi, meron n po bang naging successful s pagterminate ng smart bro while on contract? my smart bro is sooooo slow too kaya parang gus2 ko n din ipaputol.. kaya lng may pre-termination fee pa. pwede bang ma-waive un?
    1month p lng akong subscriber pero sa tingin ko wala nang iaayos pa tong serbisyo nila eh. isang malaking SCAM yang smartbro!!!

89. cndzgail September 24th, 2007 at 1:32 pm 89

    Full Name: Cindy Gail B. Natividad
    2) Location: Tondo, Manila
    3) Landline / Mobile: 2330025 / 09062067215
    4) Subscriber No.: 1010195584
    5) Date started with Smart Bro/Wifi: January 2007

    Sobrang inis na ko..gusto ko na talagang ma terminate yung connection ko since sira na po yung pc ko..npakaunfair nila..pinagbabayad nila ko kahit hindi ko na nagagamit yung internet..sana talaga ma terminate na account ko sa kanila..maganda ako magbayad before pero since wala na ko pc 2 months ko hindi binayaran pero may bill pa rin ako at may mga additional charges dahil sa attorney’s fee daw, and lagi aq na nadidisconnect nung may pc pa ko..nagbayad ako ng 2k sa knila knina lang via credit card at ayoko na masundan yun..i hope you could help me..i’m really not satisfied with the service lalo na yung customer service nila magkaiba ng sinasabi, ayoko na magbayad, nasasayang lang pera ko sa kanila..dapat sila makasuhan dahil sa laki ng damage na nagawa nila!

90. goldenhero September 27th, 2007 at 10:25 pm 90

    count me in…

    1) full name: jefferson balboa
    2) Location: baguio city
    3) Mobile: 09185243600
    4) subscriber number: 1010305664
    5) date started: july 2007

    somebody save me…………….im doomed with smart bro………its like hell…

91. globeisbetter October 7th, 2007 at 6:40 am 91

    Help my friend, help us all. May case na siya na naka-file sa NTC, but NTC is not acting on it for more than a month na, walang updates, mukhang nabayaran na ang NTC at pababayaan na lang nila tayo na magsuffer. For your complaints email nyo friend ko (unitedagainstsmart@yahoo.com), lets help him document all the evil of Smart.

92. kAnGkEr October 19th, 2007 at 12:07 am 92

    @ Cindy - as far as I know, you can actually go to the nearest wireless center and apply for temporary disconnection since your pc is not working anymore.

93. lloyd02 December 19th, 2007 at 8:17 pm 93

    bwct na smart bro wala kaung kwenta…YOU SUCK!!!!
    palage mahina internet speed nmin ang nakukuha ko lng ay 50kpbs !!!nakalagay sa TV 300-500 pero baket 50kbps lng????bwct kau!!! sa umaga lng mabilis eto walang kwenta
    mas mabuti pa mag DSL nlng POTAA NMN KAU!!!!!!GAGGGOOOOOOOO AYOSIN NYO MGA CNCBI NYO SA TV BWESIT!!!!TAAEEEE

94. lloyd02 December 19th, 2007 at 8:18 pm 94

    bwct na smart bro wala kaung kwenta…YOU SUCK!!!!
    palage mahina internet speed nmin ang nakukuha ko lng ay 50kpbs !!!nakalagay sa TV 300-500 pero baket 50kbps lng????bwct kau!!! sa umaga lng mabilis eto walang kwenta
    mas mabuti pa mag DSL nlng POTAA NMN KAU!!!!!!GAGGGOOOOOOOO AYOSIN NYO MGA CNCBI NYO SA TV BWESIT!!!!TAAEEEE,,,

95. smartbrouser January 22nd, 2008 at 11:30 pm 95

    1) Full Name: Michelle Pingoy
    2) Location: Davao City
    3) Landline / Mobile: 09189347935
    4) Subscriber No. :1010260551
    5) Date started with Smart Bro/Wifi: May to July of 2007?

96. Archie January 24th, 2008 at 9:03 pm 96

    pano po ung saken? magstart me december 28, 2006, sa simula ayos ung service, then cguro mga july i stopped paying my bills na sa sobrang banas… ngayon january 24, 2008 na, binayaran ko na ung balance ko and gusto ko na ipaterminate ung service, ang pagkaka intindi ko is after a year pwede mo na ipaterminate ung service ng walang extrang sakit sa ulo but they said na kelangan ko pa daw magbayad ng 499.50/5 months of service!!! sa representative mismo ng smart nanggaling un, ano ba ito iniiscam lng nila ako! init ng ulo ko gs2 ko na sakalin kanina ung kausap ko! pls give me some advice? asap…

97. Archie January 24th, 2008 at 9:04 pm 97

    email nyo po ako archie.delacruz@hotmail.com about my previous post… thnx…

98. Archie January 24th, 2008 at 9:13 pm 98

    nid help, i really want to get out of this mess they call smart bro!

99. me February 4th, 2008 at 6:35 pm 99

    i already cancelled my subscription without having to pay the pre-termination fee.

100. OrgasmO February 5th, 2008 at 12:03 am 100

     kelan ang eb at dalhin natin mga antenna natin saka tayo punta smart at ibato natin sa mga tanginang yan!

101. eilasor February 28th, 2008 at 10:22 am 101

     pwede ba yun pa unsubscribe sa smartbro pero din babayaran yung remaining month ng contract kasi kainis nga sa smartbro, dami mo gusto maclear pero di naman sila ng-aassist lalo sa billing info nila dami malabo…

102. eilasor February 28th, 2008 at 10:23 am 102

     cno pwede tumulong sakin to check it out… just email me sa ym ko jewelnijumong@yahoo.com

103. ash March 11th, 2008 at 10:03 am 103

     asar ang smrt bro walang kwenta…un lang po..

104. sluggo March 24th, 2008 at 9:32 am 104

     i dont care if my unpaid account bubbles up to 1 million pesos.. i wont pay for a non exixtent service.. fuck the one-year lock-in contract after all i dont remember signing any document stating that. lokohan at takotan lang naman ang laro dito eh.. kapal ng mukha ng smart bro ampucha! i will discourage people to apply for a smart broken connection.

105. Accretia March 24th, 2008 at 9:54 am 105

     tsk… maganda daw ang smart bro-ken sa online games… eh RF philippines nga lng ehh puro disconnected from server.. Akalain mo un, Pilipinas sa Pilipinas na bulok parin..

106. arlet s. maramot March 24th, 2008 at 11:12 am 106

     gud morning po,gusto ko po ipadisconnect ung line s haus nmin kz wala n po kmi unit….and pakisend nmn po ung account ko s market kz namisplace po eh….sensya n…tnx po…full name ko arlet silang maramot,adress: public market, pinamalayan oriental mindoro..w8 ko reply nyo…paki email nlng po..thank u very much…

107. arlet s. maramot March 24th, 2008 at 11:14 am 107

     ung adress po pala s haus, sto niño subd., pinamalayan oriental mindoro. full name: arlet s. maramot..paki disconnect n po…nsbi ko n po dati un eh….d p ata ndidisconnect,palagi p dating nung bill…tnx po ulit

108. malzki March 24th, 2008 at 12:14 pm 108

     grabe din ang experience ko sa smartbro.pina-relocate ko ung connection kc aalis na kami ng bansa.sabi nila may signal nman daw sa bagong location kaso nung ikakabit na ng mga contractors eh di makakuha ng signal kaya di tuloy nalipat.may isang option pa ako na paglilipatan kaso kelangan daw nila 30 subscribers sa area na un bago ma-activate ung smartbro.
     ang complaint ko is ung assurance nila na may signal sa bagong location at ung sabi din nila na 2-3 days lang ung relocation.nalaman ko na lang na di na-install ung connection after 2 weeks kasi di nila inasikaso agad ung relocation. by that time, nasa ibang bansa na ako.
     tas nung nagpapa-disconnect nako pinipilit pa nila na bayaran ko ung pretermination fee or ipalipat ko na lng daw. sabi ko nga wala namang signal dun sa paglilipatan ko.alangan namang kung saan saan ko na lang ililipat.
     basta kahit anong gawin nila di ko babayaran ung lintik na pretermination fee na yan.
     wala silang kuwenta, sila ang sumisira sa contract by giving us the service that we don’t deserve and the service that is the reciprocal of what is stated in their contract.
     bwisit talaga smart bro na yan!!!!

109. Airnolds April 11th, 2008 at 7:27 pm 109

     Damn! this month SmartBro has been continuously disconnecting on me! pnkamatagal ko n may internet is 5min.! den after dat mwwla ng mga 3-10min! taena! mkpnta nga bkas sa Smart Centre..hehe

110. ragbee April 19th, 2008 at 2:51 pm 110

     yeah…. pag tayo ang umangal sa smart, sabihin nila, may sira ang connection sa area nyo… pero pag bayaran na, hndi naman tau pwedeng umangal na, hndi nagamit ung 3-4days na walang connection…. otherwise, sabihin pa sa atin na sorry po sir/ma’am…. ang siste, binabayaran naten ng buo ang serbisyo nila pero sila, d nila kayang ibigay ng buo ang serbisyo na sanay napakinabangan ng maayos! mga tsong, wag operator ang sisihin… kc, utusan lang yang mga yan… kahit technical support, mga indyo.. hndi na lang diretsuhin na sira tlaga… madami pang abubot at etcheburetse pag kausap mo… rumekta tayo sa wireless center at dun magmumumura para ung mga bagong applicants, magdalawang isip magpakabit.. anyway, PLDT na lang or sa cable (T1) ang pakabit naten para sulit…

111. kirovian wepaons April 28th, 2008 at 7:40 am 111

     sa akin maganda naman ang service ng smart bro, ang kinakaayawan ko lang ay yung pagbabayad ng pretermination.. or kung anu man yun. according dun sa wireless center i need to pay them 9,000 pesos bago nila tanggalin yung subsciption ko, parang cnabi nila na even wla na ako sa smart bro service gumagamit pa rin ako ng “wireless connection nila” at the same time wla naman sa application form yung ganung klaseng information at the same time kung contract man yun, bakit tayong mga subscribers ay wala namang kopya nun para mabasa at mareklamo ang di makatarungan na pagbabayad ng ganun. according din nga pla sa smart.. nakacontract din daw kasi sila sa broadband connection kaya d basta basta pwedeng tanggalin yung subscription sa subscriber. sa totoo lang bumabagal na ang connection nila d2 sa amin (taguig) kasi no. 1 nga sila dahil marami silang subscribers, subscribers na gusto ng magpadisconnect at ayaw nilang gawin.. tapos sasabihin pa nila na “option” ang pagbabayad ng termination na yun. loko ba sila.

     1) Full Name: JAY PUDICO
     2) Location: PERPETUAL VILLAGE, TAGUIG CITY
     3) Mobile No: 09064551718
     4) Subscriber No: 0135069787
     5) Date started with smartbro: DECEMBER 2007

112. ariel blasco April 30th, 2008 at 3:23 pm 112

     WTF!!!! alam nyo b to? Smart brulok!! amf kau..ausin nyo nmn service nyo,.mahiya nmn kau s amin!!!! laging na cucut ang connection..p0ta! nakakapang init kau ng ulo!! sayang pera namin s inyo!!

113. ariel blasco April 30th, 2008 at 3:28 pm 113

     SMART BRULOK = the no1 bulok wireless Bulok broadband in the country! gan2 dapat ang ilagay nyo sa mga commercials nyo! at mga adds s dyaryo! 2tal e2 nmn totoo eh… kung aangal kau s mga pinag sasabi ko at sa mga cnasabi ng tao d2 eh ausin nyo muna serbisyo nyo.. kulang pa n murahin namin kau d2,. hnd p sapat para sa binabayad namin s inyo,,l,, p***ng i**!! cra n reputasyon nyo d2 s bulacan at valenzuela!! dalhin broadband nyo! kinakalawang na!! ,,l,,!!!!

114. OrgasmO May 1st, 2008 at 10:35 pm 114

     ARIEL BLASCO: BAT DI MO PA MURAHIN ANG PUTANGINANG SMARTBROLOK NA YAN???MUKHANG NAHIHIYA KA PANG MURAHIN ANG WALANG KWENTANHG SERBISYO NG HINAYUPAK NA SMARTBRO NA YAN!

115. maria pines david May 3rd, 2008 at 4:55 pm 115

     nagtataka lang ako bakit until nw buhay parin ang smartbro?actually di maganda service nila sa una palang…sa bussines nmin importante connection kaya naghanap nga kami ng mabilis smart bro daw sympre dahil advertise nga sa tv…but napakalking pagkakamali namin ng magsubrcibs kami sa smart bro.grabe ang bagal parang pagong….madalas second week of the month palang wala ng connection e need ko talga connection dahil kailngan i upload and download ang mga files..grabe inaway ko nga isa sa mga costumer service nila ah!pano naubos pasensya ko kung makapaningil parang ganda ng service nila!pure naman….bui na lang mag digital na mabilis at maasahan talaga>

116. sione May 3rd, 2008 at 5:35 pm 116

     Hi sir Yuga,
     Gud day po.nabasa ko po lahat ng coments tungkol sa smrtbro..ok naman po signal namin,ang problema lng po palaging nagloloko yung ym namin tapos my times din kung my e search kami”the page cant be displayed”.isa ko pa pung problema e palage nagloloko yong pc ko,my kailangan palng bilhin na part.e wala pang budget para bumili nun e kaya ipapacancel ko po sana yung subscription ko kaya lng po e natatakot po ako baka pagbayarin nila ako ng termination fees.
     By the way mayroon na po bang na cancel yung subscription nila?sana matulungan po ninyo ako sa problema ko.actually po bago palang po ako nagpaconnect mga 1 mant palang po….
     I am hoping po na matulungan ninyo ako..Maraming salamat po at more power po sa inyo…..

     1. Name: Assumption T. Canar
     2. Location : Sto. Nino Village, Poblacion, Medellin, Cebu
     3. Mobile number: 09283780768
     4. Account number: 1010561489
     5. Connection started: March 13, 2008

     P.S….paki email nlng po sa akin kung mayroon pong update yong request ko sa……acanar@yahoo.com….maraming salamat po uli..sana matutulungan po ninyo..umaasa po ako..godbless…

117. sione May 3rd, 2008 at 5:37 pm 117

     acanar@yahoo.com……………….po yung email ko..salamat po uli

118. timeout May 10th, 2008 at 8:24 pm 118

     TIMEOUT PALAGE YANG MGA DNS SERVERS NYO D2 SA
     BAGUIO TUWING UMAGA LNG MAGANDA UN SMARTBRO

     12MIDNIGHT - 8AM LANG “NKAKA ENJOY” MAGLARO

     ANG”LAGGG” KC SUPER BAGALL PA MAG “DOWNLOAD”
     MGA 80 KBPS OR LESS UN SPEED D2

     “TIMeOUT NG TIMEOUT” POTA KAKA BWISIT MAGLARO PAG
     GANUN

     PAG ONLINE COUNTERSTRIKE LALARUIN KO PAG LAGG D MKA GALAW KC TIMEOUT SUPER DELAY PA LALO NA
     SA HAPON O GABI !!

     PAG RFOPH LALARUIN KO “PABALIK-BALIK” PAG TUMATAKBO O NAG LALAKAD KC “TIMEOUT” PUTOL-PUTOL INTERNET NYO !!

     80KBPS OR LESS KAHIT UMAGA HAYYYY SMARTBRO = BULOK!

     DI LNG KC AVAILABLE UN PLDT DSL D2 SAMIN KYA SMARTBRO PINILI NMIN

     KAKABATRIP UN LAGGGGGGGGGG SUPERRRRR PANGIT PANG ONLINE GAMESSS PANG INTERNET/YM LNG TO SMARTBRO NA TOHHH !!!!

     KAHIT MANOOD NG YOUTUBE WALA ANG TAGAL MAG LOAD SUPERRRRR !!!! PATI MUSIC !!!

     DI NYO BA NAPAPANSIN KUNG “GANO KA-BULOKK” SERVICE NYO ?

     ETOHH ATA SPEED NG SMARTBRO TUWING 6PM-11PM 20KBPS WAW !!!!

     AYUSIN NYO NMN UN SERVICE NYO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

     BABA PA ONTI

     ONTI PA

     LAPIT NA

     W8 LNG

     SANADLE NLNG

     I2 NA ATA

     AYAN NA

     WALA PALA

     BULOKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

     SMARTBROOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

119. timeout May 10th, 2008 at 8:27 pm 119

     SABI NGA PLA NUNG NAG INSTALL NG BLAH BLAHH BLAHH D2 SA BAHAY NAMIN UN SPEED NG SMARTBRO IS 100KBPS-300 SOMTHING KBPS EHH PANO YAN 80KBPS BELOW NMN ??????

     AYUSIN NYOOO TAE

120. val May 17th, 2008 at 3:54 pm 120

     You got mail.

     SmartBro is hopeless. I have spoken with a person inside Smart. They know the problem already. Alam nila yang mga nangyayari na yan- but they can not do anything about it for some reason.

     Capacity of their base stations are less than the actual capacity. I know Telcos do this all the tme- but this is waaaay to much. Obvious na talaga.

     Im going to switch to PLDT, lesser evil.

121. timeout May 20th, 2008 at 11:08 pm 121

     WALA KC LINE D2 UN PLDT DSL KAYA SMARTBRO LNG INTERNET HAYYY

     BUTI NMN UMAYOS YAN SMABRTOR NA YAN SA BAGUIO ATLEAST D NA AKO NA DI-DISCONNECT PALAGE PAG NASA GAME AKO “PERO” LAGGG PARIN

122. timeout May 20th, 2008 at 11:09 pm 122

     PAG MAY PLDT D2 SAMIN DATI PA AKO NAG PLDT

123. thekyut May 24th, 2008 at 11:54 am 123

     Guys, PLDT or SMART bro ay iisa, mas malinis lang connection ng DSL coz wired yan, SMARTbro wireless. daming pang ek ek n kailangan i-consider.

     meron pang lumabas n SMARTbro n USB. ang alam ko 3G palang meron ang SMART. paano bibilis? same lang nun fixed wireless. same base station. wala pang WIMAX sa pinas the fully utilize.

     Kung wala kayo choice. mas maganda mag wired kaysa wireless unless last choice nyo n yun wireless.

     On marketing sides, dont expect for 384kbps. mostly shared yan and bursting yan. hindi fixed 384kbps. to make sure maganda quality ng bandwidth dapat 80% ng 384 makuha nyo. and also… ask smartbro first kung anong CIR ng connection nyo actual guaranteed bandwidth wag kayo nagpapaniwala sa 384, BURSTING LANG YAN. SHARED

124. niknok May 26th, 2008 at 8:36 pm 124

     Hello Smartbro

     1) full name: Ferdinand Dula Ballado
     2) Location: B2 L23 SITIO PULO, TALON, LAS PINAS, PHILIPPINES
     3) Mobile: 09283569996
     4) Subscriber No. 130350348
     5) Date started: June 2007

125. niknok June 3rd, 2008 at 11:37 pm 125

     I want to cancel my smartbro subscription

     1) full name: Ferdinand Dula Ballado
     2) Location: B2 L23 SITIO PULO, TALON, LAS PINAS, PHILIPPINES
     3) Mobile: 09283569996
     4) Subscriber No. 130350348
     5) Date started: June 2007

     plssssssssssssss

126. bless aquino June 10th, 2008 at 2:16 pm 126

     Hi! You know I hope something will be done to this issue about Smartbro’s disservice to its subscribers. I know and I feel for you guys because we’re practically in the same boat. I subscribed to Smartbro so I can start my home- based job, but what did I get? Substandard service. My connection didn’t reach the promised 384 kbps, not even once. I should’ve succumbed to my gut feel the moment I read that vague phrase “up to” and when the people who installed the pole here at my house used the BayanTel speed meter for testing the speed of my connection. What about that!!! So bottomline: I didn’t get the job because my internet speed didn’t meet the requirement of the company.

     I am so desperate for any means to have my subscription canceled. I am willing to return their effects (their cable wires, pole, etc.,) but I cannot pay them the pre- termination fee and cancellation charges they are exacting from me.. It’s just adding insult to injury. I don’t even know how to pay the 999 monthly payment for the monthly due, let alone pay for something I haven’t used. Gosh. My lola has cancer and she’s undergoing chemo, so just imagine how this thing adds up to my list of burdens. Sorry if I am venting my frustration (and issues) here but I can’t help it. I know some of you tackle problems bigger than these, but that’s the thing– we all have our share of problems and this hole Smartbro is trying to pull us into is just pure inhumanity (yes, they’re in- humane!! without consideration, without concern, LIARS!!!) So I hope somebody at NTC or Senate, or some exec from Smartbro reads this page, and resolve our complaints ASAP! I have read on the net that a non profit organization has petitioned for a thorough investigation of Smartbro’s inadequate (or shall I say nonexistent!) services, but judging from past events, or the history of Philippine bureaucracy…. HAAAAAAH. Please prove someone as skeptic as I am wrong!!!!!

     So cutting to the chase, these are my particulars:
     1) Full Name: Blessee Grace Aquino
     2) Location: Baesa, Caloocan
     3) Mobile No:09214038739
     4) Subscriber No: 0134662530
     5) Date started with smartbro: DECEMBER 2007

     Thank you to whoever came up with this thing! and guys who drop by this page, good luck to all of us!

127. Julius L. Duran June 23rd, 2008 at 10:29 pm 127

     I want to cancel my smart bro subscription.
     1) Full Name: Julius L. Duran
     2) Location: Los Banos, Laguna
     3) Landline / Mobile: 09284348855/09062244000
     4) Subscriber No.: 0134324236
     5) Date started with Smart Bro/Wifi: November 2007

     Please e-mail me as soon as possible: jlduran@cps-triangle.org

128. Julius L. Duran June 23rd, 2008 at 10:37 pm 128

     ask ko lang kung babayaran pa yung remaining months for the 1-year locked contract?
     for example, nag-avail ako nung November 2007, tapos magteterminate ako ng June 2008…. babayaran ko ba yung sa July-November 2008???
     Please e-mail me as soon as possible: jlduran@cps-triangle.org

129. jen June 30th, 2008 at 6:10 am 129

     smartbro sucks! i want to discontinue my service with smart! poor service!

130. jeweela rose nocum July 3rd, 2008 at 12:40 pm 130

     I WANT TO CANCEL MY SMART BRO PLS….
     So cutting to the chase, these are my particulars:
     1) Full Name: JEWEELA ROSE NOCUM
     2) Location: 185 sta rosa city laguna
     3) Mobile No:09173618594
     4) Subscriber No:
     5) Date started with smartbro NOV,2007

131. hitler_jr July 4th, 2008 at 3:13 pm 131

     alam niyo wag niyo na lang talaga bayaran at all… boykotin niyo na lang ang punyetang smartbro… di naman kayo maaano ng mga yan eh… mag avail na lang kayo ng mydsl or any dsl na wired dahil proven na palpak ang network nila!!!

     paki ko kung magsend sila ng bill eh by default di ko na nga kayang bayaran… mali ang terms and conditions nila… palpak ang customer service, pano kung nasa bundok ka walang smartbro pano ka eh kung mahuhulog ka na sa bangin??? maganda sana siya kasi kahit saan kahit sa bundok ka pa pero 1 month bago pa nila aayusin, tigok ka na sa bundok… gets niyo ba???

     default is a term meaning—-In finance, default occurs when a debtor has not met its legal obligations according to the debt contract, e.g. it has not made a scheduled payment, or has violated a loan covenant (condition) of the debt contract. Default may occur if the debtor is either unwilling or unable to pay their debt. This can occur with all debt obligations including bonds, mortgages, loans, and promissory notes.

     nasa terms and conditions niyo yan sa punyetang smarbtroken na yan!!! anyhow it will be incurring charges plus interest ekk ekk but you will not be sued… blacklisted definitely sa smart but in pldt, hindi… subsidiary lang si smart sa pldt and even you avail to pldt mydsl, it has separate terms and conditions and wala sa kanila yung balcklisted na lintek na yan…

     check the consumer act of the philippines… you are protected against unfair advertisement and bogus terms…

     and most you are protected by sec. 20 article 3, bill of rights of the phil. constitution— Section 20. No person shall be imprisoned for DEBT OR non-payment of a poll tax.

132. Roulgh July 9th, 2008 at 11:14 am 132

     Please help me discontinue my subscription with Smart Bro.

     It really sucks and I truly regret that I had chosen this!!!

     Here’s the account info:

     Edwin Dionaldo (Account owner)
     Cebu
     09203435178
     Account #1010633789
     Date Started: June 2008

133. Putang inang smart bro July 11th, 2008 at 12:42 am 133

     10
     reAlly rEally haTe this sMartbroken,, sabE cra daw pC ko kya 10kbps lng ang download ko..Tae nla …. 3 times na reformat pc ko dahl saknila….. wla pa rin pnag bago… galeng nmn nla… fuCk them all… tAeNa mahal mahal pa ng bnabyaran ntn taZ palpak p SerBisyo ng mga punyetang smArt bro n yn… laGgy pa sa mga GameS. mging sa surfing palpak din TaE….tang ina ng mga tga smart bro.. fuCk them all… mga puTah cla. malutong na putang ina para skanila…. ayusin nyo serbisyo nyo mga GagO.. sunugin ko pa building nyo Tae,,

134. rand evans galatis July 30th, 2008 at 10:54 pm 134

     i disconect nyo na ang smart bro ko pero wag nyo akong singilin sa remaining months ko
     parang awa nyo na palpak serbisyo nyo

135. rand evans galatis July 30th, 2008 at 10:55 pm 135

     paki tangal na ng conection ko pero wag nyo na akong siningilin sa remaining monts ko singilin months ko
     parang awa nyo na palpak serbisyo nyo

136. ruelsticker August 8th, 2008 at 2:01 pm 136

     Art. 102. Liability for Service Quality Imperfection. - The service supplier is liable for any quality imperfections that render the services improper for consumption or decrease their value, and for those resulting from inconsistency with the information contained in the offer or advertisement, the consumer being entitled to demand alternatively at his option:

     (a) the performance of the services, without any additional cost and when applicable;

     (b) the immediate reimbursement of the amount paid, with monetary updating without prejudice to losses and damages, if any;

     (c) a proportionate price reduction.

     Reperformance of services may be entrusted to duly qualified third parties, at the supplier’s risk and cost.

     Improper services are those which prove to be inadequate for purposes reasonably expected of them and those that fail to meet the provisions of this Act regulating service rendering.

137. ruelsticker August 8th, 2008 at 2:04 pm 137

     i pasted thjs from
     THE CONSUMER ACT OF THE PHILIPPINES
     http://www.chanrobles.com/republicactno7394.htm

     we shud figth for our ryts!

138. kendy August 13th, 2008 at 9:31 am 138

     contact me kng pnu idisconect smartbro wifi..pls???hir my digits..09292380524!!pls??????

139. rald August 20th, 2008 at 12:43 pm 139

     sir smartbroken then me…. about 2 months na ang connection kung putol putol…. then now gusto ko sanang e temporarily disconnect … pwede ba yun? kasi cr yung pc ko… then uselless if mag pay ako sa hindi naman nagalaw na service…give me some advice……thanks…

140. rald August 20th, 2008 at 12:45 pm 140

     ambotrald@ymail.com email me nalang……..temp. disconnect lang poh…. may babayaran ba ako?

141. akonamanliwat August 24th, 2008 at 2:56 am 141

     tang inang smartbro na 2 ah, d nga lang ako ang account holder, mother ko. at gusto ko sanang ma cancel na ang subscription namin, pero d ko alam ang mga sari-saring terms and conditions nila.

     ask lang ako kung pwede lang ba talaga yun na ipa cancel kahit na meron daw 1yr. lock-in contract (sabi ng marami) sa kanila ang kanilang subscriber? panu po yun?

     paki reply naman pls….. thnx in advance.

     smartbro sucks, hard.

142. mariomasinsin August 31st, 2008 at 12:20 am 142

     do you have disconnected smartbro? pm me for guaranteed solutions internet connection
     ym: mariomasinsin

143. mariomasinsin August 31st, 2008 at 12:37 am 143

     reactivate your smartbro disconnected canopy 500/mo
     ym: mariomasinsin@yahoo.com.ph
     What I need now is a list of those people and their contact information:

     1) Full Name
     2) Location
     3) Landline / Mobile
     4) Subscriber No.
     5) Date started with Smart Bro/Wifi

     I will do my best to connect your internet the cheapest way in the country.

144. mariomasinsin September 2nd, 2008 at 10:29 pm 144

     reactivate your smartbro disconnected canopy 500/mo
     ym: mariomasinsin@yahoo.com.ph
     What I need now is a list of those people and their contact information:

     1) Full Name
     2) Location
     3) Landline / Mobile
     4) Subscriber No.
     5) Date started with Smart Bro/Wifi

     I will do my best to connect your internet the cheapest way in the country……

145. erika ragadio September 5th, 2008 at 11:05 am 145

     nkbitan kme ng smartbro nung june pa… tpos bglang nsira yung computer nmen.. pngawa nmen kaso dna tlga mgwa,,, 1 to 2 wiks o wla pa ata nmen ngmet yung smawtbro.. hnggang ngyon dpa kme ngb2yad ng bill 4 d reason na wla nman kmeng nsulit.. yesterday may smart agent na bastos ang 2mwag sken na cnsbeng wla clang pakialam kng nacra yung computer nmen pngpi2litang ipasa nmen sa iba or mgb2yad prn kme monthly kht d nmen ngmet.. sbe ko bka pwedeng ipa cut nlng ang sbe mgbyad dw kme ng 11thou plus… anong g2wn nmen ni hnd nmen nsulit yung png down na 1thou.. luge nmn ata kme,,, nka2pagcc na pnli kpa ang smartbro.. msyadong my2bang ung 2mtwag at ngte2xt.. pnu po un 2lungan nyo nmn po aq…

146. NEWHERE September 5th, 2008 at 12:04 pm 146

     IS IT POSSIBLE TO HAVE INTERNET CONNECTION IN OUR PLACE? I LIVE IN DON VIRGILIO GONZALES MEDELLIN CEBU.

147. FUCK SMARTBRO September 8th, 2008 at 3:14 pm 147

     5months ko ng hnd nagagamit smartbro ko dahil lumipat na me. disconnected na sya pero hnd pa terminated yung contract kya may bill pa din kada month. now 5.2k na bill ko, ano kaya gagawin ko? tang ina naman bwiset tlaga! konting payo naman jan, bka hanapin pko ng agency tpos sabi nung tumawag sakin mas malaki pa babayaran ko kung ganun kc may penalty na may attorney fee pa bullshit! =(

148. FUCK SMARTBRO September 8th, 2008 at 6:34 pm 148

     totoo pa ba tong thread na to? gus2 ko icancel smartbro subscription ko taena wla akong 5.2k + 7plusk termination fee ampootah!

149. Jiselle September 13th, 2008 at 9:35 pm 149

     BObo kayong smartbroken mag suicide na lang kayo lahat tang ina n yo bayaran nyo ako ng 1 million kung hinde papatayin ko kayo lahat tang ina nyo pati pamilya nyo

150. SINUSUMPA KO KAYO SMART BRO September 17th, 2008 at 12:07 pm 150

     SMART BRO LOOK AT MY NAME NA LNG! INTINDIHIN NYO KUNG GAANO AKO KAGALIT! LAWYER PA NAMAN DIN AKO, PAG NASA CONTRACT UNG 1 YR NA KELANGAN TAPUSIN, TATAPUSIN TLGA YAN! DI PDE LIBRENG DISCONNECTION, NASA CONTRACT EH, NABASA NYO UNG SA CONTRACT. KAYA OBLIGED LAHAT KYO MAG BAYAD PATI AKO. REBATES NA LNG PAG ASA NATIN

151. izabel September 27th, 2008 at 2:56 pm 151

     we want to have our smartbro disconnected:

     1) Full Name: Betty gabionza
     2) Location: 1206 Atlanta Centre Annapolis St. Greenhills San Juan
     3) Landline / Mobile: 726-4036
     4) Subscriber No.: 1010608522
     5) Date started with Smart Bro/Wifi: May 2008

     since august 28 we lost our connection and most particularly we couldn’t access our company website. samantalang na-aaccess sya sa ibang ISP. tapos nde kami masagot ng mga technicians kung bakit nag ganon. nakakainis na kasi naaabala ami kakatawag sa lintek na smartbro na yan na wla nmng sinabi kundi ‘we’ll make a report for this” or ” we’ll forward this to our customer support”. sana matulungan nyo kami kasi nag decide na boss ko na ipa-cancel na yung acocunt namin sa kanila at hindi namin babayaran yung sinasabi nilang 1-year contract lockin period. anosila?! sinuswerte?! e ang bulok bulok ng serbisyo nila!

152. pongscript October 13th, 2008 at 4:34 pm 152

     Angelo Bryan A. Perito
     Bacoor Cavite
     09205395033
     Account #0126439628
     Date Started: January 28, 2007

153. pongscript October 13th, 2008 at 4:37 pm 153

     eto pala nangyari.

     gusto ko na sya paputol kaso may fee pa na kelangan bayaran, so di ako sumangayon, then after the month na di ako nakabayad na disconnect na kaagad. so akala ko ok na. then bills keep coming. so deadma lang ako.. kc wala na rin akong pambayad kc may iba akong priorities. then hanggang sa may attorney and stuff pa. then lately pinadalhan ako ng memo na ilalabas daw pangalan ko sa inquirer or diaryo. gusto ko lang materminate tong account ko.

154. pong October 14th, 2008 at 7:43 am 154

     Wait.. may natulungan na ba dito sa thread na to or hoax lang ito?

155. DAYM!!! October 30th, 2008 at 8:46 pm 155

     nako po! just read this thread and its a disaster!! YOU GUYS POSTING YOUR INFO WAS A BIG MISTAKE!!!! didn’t you notice something? after you guys posted your info on this thread, have you seen “YUGA” reply? OMG, you have just given yuga a valuable information of your account that he can use for his own interest. you must have figured his intentions beforehand.

156. Milo November 2nd, 2008 at 3:43 pm 156

     Don’t post you info here. They will be using you personal information to reinstall disconnected smart account. If you wan’t ask a help from a lawyer or go to a senator to voice out our concerns.

157. jam November 4th, 2008 at 8:47 am 157

     grabeh!! same problem with smartbro na yan! first 3 mos lang mabilis at maganda ang service, after that ang bagal at pa wla2 na and everytime i turn on my pc lagi ko muna dinidisable ang LAN connection then after a few secs enable ulit para lang mag ka network, tinwag ko na lagi sa kinla di nila ma fix until now… grrrrrrrrrrrr smart broken gusto ko narin mag pa dis connect kaso nga 5 mos plang ko naka subscribe………..

158. unggoy_ka_punga November 9th, 2008 at 12:35 am 158

     sige ituloy nyo lang punyetang demand letter niyo papasabugin ko yung opisina nung nagdadala ng demand letter tignan ko lang kung ano mapapala niyo!!! nasa ilog pasig na ang bulok niyong canopy gago!!!

159. roni ocampo November 17th, 2008 at 11:57 am 159

     I visited Cebu City last month to visit my fiancee. I bought along 2 laptops, one for my fiancee and my own. We tried using smart bro inside the hotel room and no signal at all. Cannot connect. When we get lucky, it would work for 20 minutes then it would disconnect. I tried using my laptop with windows vista at ganun din, walang swerte. Ok it did work for 5 to 10 minutes and then disconnected.
     We went to the rooftop hoping ma solve ang problema pero same thing, no connection. It did work when she’s at home half of the time but the last few days wala talagang LUCK. I’m back here in New Jersey now and i felt bad to all the people that got robbed by a major communication giant. I hate that i can’t communicate with my loved ones because of misleading ads.
     Is there anyone there who works for GMA or ABS-CBN have the same problem or anyone there in Metro Manila pa imbestigahan itong SMART BRO problem. Dapat makulong dito ang higher ups of this company. It’s like being robbed or got hold up every month by these CORPORATE THUGS. I guess i’ll send my fiancee money so she could switch to PLDT-DSL. Dapat imbestigahan ito ng senado natin dahil ninanakaw nila ang pera ng mga hard working filipinos. I’ll tell my fiancee to bring the smart bro modem sa smart center sa ayala or SM Mall in Cebu at ibagsak nya sa floor then apakan nya ng sapatos nya para makita ng mga bagong customer na balak gumamit ng SMART. Inis na din ako at ang fiancee ko dito sa piece of crap

160. andrew November 18th, 2008 at 2:09 pm 160

     andrew emmanuel v. batac
     gitnang bayan 1 sanmateo rizal
     2987757
     #0136601059
     march 2008

     nagmamakaawa ako paputol nyo na smart bro ko bulok sila eh

161. Ututzki November 23rd, 2008 at 4:21 pm 161

     Sa mga nabubwisit sa smart broken na yan at gusto na magpaputol,

     Wag nyo na bayaran monthly bills nyo, at wag na pansinin mga demand letters nila! Tapon nyo nalang sa basurahan where it belongs!

     Bakit, may kakilala naba kayo na nakasuhan ng smart dahil nga hindi na nagbayad? me nakulong na ba dahil dito?

     Di ba WALA.

     Ako nga e 2 years nang hindi nabayad wala namang nangyari. Mag DSL Nalang kayo mga bro.

162. glenhacker@ymail.com December 30th, 2008 at 11:00 am 162

     attention mga hackers:
     taga smart ako tanga, kakasuhan kita ko ang taga legal department nila huhulihinkita at kayong mga hackers sa kulungan kayo mag new year, mga putang ina nyo ninakaw niyo binili kong antenna hindi ko tuloy mapagan pati yung sa kapitbahay ko nadamay,isusumbong ko kayo sa nanay ko taga bulacan ako pero may bahay ako sa manila, meet tayo sapakan nalang muna text me 09285009544- call me 4869570

163. blind486 January 23rd, 2009 at 10:49 pm 163

     Gawd, you people are posting your vital information in the net. Hackers will only use it. Kumagat naman kau agad. T_T

164. shy February 8th, 2009 at 3:34 pm 164

     smart bulok ang connection nyo.pagtinawagan kau na ayosin ang sbi 24hours babalikna connection pero 2 weeks na wala parin net. shit na smart bro

165. leahjoy d.aboy February 13th, 2009 at 2:20 pm 165

     paki cancel na po ang contract ilang beses na ako tumawag sa hotline nyo smart broadband pra lang maayus nila yung signal dito pero till now wla pa rin silang action pero kung sumingil wlang paltas ano ba kayo!at first nagka problema na pero naayus agad pero nung nagbyad na kami ilang minutes lang nawala na nman signal ano ba yan!

166. Ryan Cabatingan March 9th, 2009 at 1:25 pm 166

     Ryan Cabatingan
     Liloan Cebu , Philippines
     4249644
     #0120871463
     2005

167. matt March 29th, 2009 at 2:51 pm 167

     Ututzki, tlaga bang ok lang na dedmahin mga letters nila? hnd sla mgdedemanda? naiinis na rin kc aq eh s smarbro na yan.. disconnected na line ko kaso gus2 nila 2loy 2loy lang un monthly bills .thnx

168. tintin April 2nd, 2009 at 11:52 am 168

     is this still an active site? The class just ended and I need to cancel my smartbro plan 999 since I’m going back to my province. Can I have your email add so I can send there the info necessary? Thank you.

169. Think Tank April 2nd, 2009 at 3:08 pm 169

     @tintin,
     I think all you have to do is inform Smart and they will terminate your subscription. You can also let them transfer your canopy to the province.

170. cheppy April 2nd, 2009 at 8:21 pm 170

     nyay active pa ba to?

     hmmm sana nga pwede yong ipancel kasi sayang eh di tayo happy. try ko daw bukas punta sa smart kung pwede ba kung hindi tae nila tlaga!

171. joshuallorca April 6th, 2009 at 11:55 am 171

     I think we should report this kind of things sa NTC or even the senate. This is a big scam they are doing. Dapat pala kinonsider ko muna lahat ng options bago ako pumasok sa contract na yun. Malay ko ba na yung we are not responsible for problems caused by natural origins or base station problem ay for eternity na. I think yung part na sinasabi nila na yun ay hindi “in good faith”. Kasi ni hindi na upgrade systems. sinsabi lang nila na may ginagawa pero wala. parang maskara lang para masabing “in good faith and inooffer nilang service”. Grabe naman kasi yung cases nyo baka maging case ko narin. Maayos ang pc ko. actually medyo state of the art pa naman siya. The sole problem is smartbro. They can’t even give a detailed information about this pressing matter. all they say is may problema po sa base station? then what? eh kung alam ko lang yang problema na yan aayusin ko kahit walang bayad. They are abusing our lack of knowledge about this things. Tapos ginawa pa nilang legal? Idedemanda pa tayo dahil sa hindi pagbabayad ng serbisyong hindi natin natanggap? I tried my best to communicate with them but the problem is. They can’t solve the problem. I don’t think they are a competent company to operate nationwide. You can’t operate properly in most of the areas of your operation smartbro. I suggest you take steps to improve your service? ano to? quantity is better than quality? your adding customers nationwide to your vast networks. Inaadvertised nyo pa? millions connected? kasi walang choice wala naman kasing phoneline sa bundok. dapat dagdagan nyo yung slogan nyo. Millions pissed din dapat. Dami na sobra naiinis sa inyo. Ill try to address this matter nalang to the media or the government since your not doing something to improve this. Dami na tuloy nagiisip lokohan lang ba to?

172. To all unsatified smart bro subscribers please read. April 17th, 2009 at 3:28 am 172

     wrong not all post you can read here was good this site entertain helpfull guide tricks and hack for those people having problem with their smart bro speed. if you have problems regarding services make it legal file your complain to NTC you think that your smat guy (smart bro) is genius than you.

     Pe@ce

173. LOLwut!? April 19th, 2009 at 3:05 am 173

     wala akong magagawa sa issyung to GUSTOHIN ko man d ko magawa BATA LANG AKO ayaw ng nanay ko e cancel tong smartBRO na to lol. hindi naman sa sinasabi kong mabagal. OK nga actually lalo na nung first 6 months yata.
     ok to sa mga online games chaka streaming videos PERO pag DL na pinaguusapan 20kbps?!/s??!?! omfg! tapos kahit konting ulan lang wala nang connection. LOL?!
     at saka ayusin niyo na rin yang customer service niyo! o baka A.I. lahat ng sumasagot sa telepono?

     palibhasa ang yaman na ng smart naghahasik pa ng lagim sa mga customer nila LOL ang masasabi ko lang po, eh AYUSIN NIYO lang po yung serbisyo po. at wag lang po kayu mag PATABA ng bulsa at ng TIYAN niyo po. salamat po.

     sana ma highblood yang mga walang pakialam na opiser ng smart lol.

174. CAC April 19th, 2009 at 6:48 am 174

     am 296

     tama ka tol mga repapips hack nlng natin free internet connection sa smart canopy

     guide ba gusto nyo

     tawag kayo ng smart tech bigyan mo ng tip mga 50 - 1000 pesos/person ipa hack mo canopy mo simple wag na kayo magbayad dito sa forum sayang bayad nyo ikaw pa aakyat ng napakataas na bubong ng bahay. money can buy anything kung wala ka money stick ka nlng smart bro slow speed hahahahaha

     mga pare mare tawag kayo #1888 sabihin nyo d kayo connect internet para visit tech dyan ipa hack mo canopy para may way kana ipa terminate smart bro account mo and try hack canopy ip change nyo be sure magpaturo muna kayo sa smart tech cyempre bayaran nyo para lumambot .

     eh kung ayaw nila ng pera d sana cla work for smart mga mayayaman cla kung ganon

     by pass ang smartbro portal cla na bahala sa firefox pwede mo ma save ang info input ng tech account# and SRN#

175. Mr.Pennis May 19th, 2009 at 7:54 pm 175

     MGA TITI TALAGA KAYONG LAHAT POTA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     SMART BRO BULOK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     AT KAYONG LAHAT NA NAG COMMENT D2 NA WALA NAMANG ALAM!!!!

     BOBO ANG SMART BRO GINAWANG P1,998 ang montly bill ko tapos!!!!!!! yung binigay lang skin na connection 12KB/S to 99KB/S

176. Think Tank May 20th, 2009 at 1:58 pm 176

     @Mr.Pennis

     I believe you know how to find your way to Smart Communications main office. Pag di mo alam eto address at mga top guys ng Smart. Sayang lang kasi ang laway mo pag dito sa forum ka nagmumura nakadagdag ka lang sa traffic.

     Corporate Headquarters
     Smart Communications, Inc.
     SMART Tower
     6799 Ayala Avenue
     Makati, Philippines 1226

     Board of Directors
     Manuel V. Pangilinan Chairman
     Napoleon L. Nazareno President and CEO
     Orlando B. Vea Chief Wireless Adviser

177. dale santos June 9th, 2009 at 6:47 pm 177

     papatayin ko me ari ng smart.

178. dale santos June 9th, 2009 at 6:50 pm 178

     ipapa patay ko me ari ng smart.

179. ThinkTank June 10th, 2009 at 9:36 am 179

     @dale santos
     Wag naman po. Baka di na ako makapag internet pag namatay ang Smart. Smartbro din gamit ko yun nga lang nilagyan ko ng reflector kaya stable sya kahit umuulan.

180. kitty pims June 16th, 2009 at 5:43 pm 180

     ill try to email yuga_abe@yahoo.com… what if i dont remember when i started using smart bro? nsa receipt b un? ima try other internet providers…

181. lawin July 15th, 2009 at 12:01 pm 181

     mga putang ina nyo..putulin nyo ung mga wire para madisconnect kayo,,,alam nyo namn un mga pinirmahan nyo mga putang ina nyo mga tanga kayo,,ngrereklamo pa kayo…isang kawan kayo mga tanga mga putang ina nyo..

182. lawin July 15th, 2009 at 12:03 pm 182

     magsipagbayad nlang kayo..tapusin nyo muna kontrata nyo mga putng ina nyo!!!!!!!!!!

183. FuckBro! July 22nd, 2009 at 10:42 am 183

     post lang ako ng hinananing ko sa SMARTBROKEN na to. kanikanina lang tumawag sakin ung tiga summit lawfirm yata. basta sa office daw sya ni atty. ewan. kinukulit nanaman ako pumunta daw ako sa wireless centre nila at ifollow up ko daw ung !##%!# complain ko para daw ma pull out na ung unit samin. its been half a year since pinutol nila ung connection sa dorm ko sa manila. wala na ko dun at iba na nakatira, walanjo naman kasi ung speed ko 3kbps oo “3″ minsan pag maswerte umaabot naman g 12kbps ilang beses na din ako nagrereklamo sa mga operator nila (bumili pa nga ako ng simcard ng smart para lang makatawag ako sa customers service) at ilang beses na din ako nagpunta sa wireless certre at pinadalhan ng repair man. wala pari nangyari! ganun pa din! even the repairman itself sinabi sakin na humanap nalang daw ako ng ibang ISP mabagal dawa tlga ung SmartBROKEN! then kanina nung tumawag ung so-called assistant ni attorney sinasabi ko sa kanila ung complains ko tapos habang nagsasalita ako cinut akong nung @$^%W^@ kausap ko at sabing “sir hindi po to opisina ng smart, sa kanila ka nalang magpaliwanag” pu%$!$%@$%na! anu un?! law firm pa naman sila tapos ganun pakikitungo nila sa kausap nila! at ano kakasuhan nila ko sa hindi ko pagbayad sa BULOK na serbisyo nila?! at saan? sa halagang 4-5k? ano yan?! napakawalang kwenta talaga nitong SmartBRO! dapat dito pinapaibestigahan na din katulad nung sa scam nung sa load at offers eh. mainit pa naman ung mga ganitong isyu ngayon. dapat matigil na ung pang gagantso ng mga hinayupak na yan!!!! nakakapanginig ng BUTO!!!!!! aaaarrrrgggg..!!!!

184. pearlin nocon July 24th, 2009 at 9:54 am 184

     1) Full Name: Pearlin Nocon
     2) Location: Rosario, Cavite
     3) Landline / Mobile: 09165473239
     4) Subscriber No.: 1010607445
     5) Date started with Smart Bro/Wifi: May ,2008

     Please help me…. Thanks

185. pamela s. ortega July 31st, 2009 at 7:13 pm 185

     i want to cancell my smart bro account,coz im not satisfied,help me to response me

186. Bente August 1st, 2009 at 3:56 pm 186

     100% Sure ba na macacancel ung subscription mo sa kanila? KAsi naiirita ako sa putanginang smart bro na to eh.. kita mo naman.. Kinalbo na nga namin ung mga puno sa paligid namin na nagdidirect sa smart antenna papunta sa base nila ndi pa rin nagpapangabot ng 200kbps or even 100kbps or even 90kbps.. Minsan lang tlga umabot ng 89kbps pag nagdodownload.. buti pa mag pldt bweset na smart bro to PUTANGINA NYO SMART WALANG KWENTA KAYO MANLOLOKO SOBRANG BUSINESSMAN NYO BWESET SIKAT LANG KAYO SA CELLPHONE NOON KASI SIM CARD KAYO EH NGAUN LAOS NA KAYO MAS SULIT TM EH PUTANGINA NYO TLGA UULITIN AT UULITIN KO TALAGA TO PUTANGINA MO SMART BRO AT KUNG SINO KA MANG MAY ARI NYANG FUCKING SHIT NA COMPANY NA YAN MASYADO KANG MONEYFACE DAPAT SAU PINAPAKAIN NG GRANADA FUCK U FUCK U FUCK U SMART!

187. russel August 4th, 2009 at 9:26 pm 187

     effective ba tlga to? recently mabagal yung speed ng net ko sa smart bro..lalong tumatagal lalong bumabagal ang putang inang connection! sana mag patayo sila ng forums sa kanilang site para mabasa nila lahat to mga putang ina nila!!!!!

188. Bente August 5th, 2009 at 7:01 pm 188

     tama pre.. Di na ako makapanood ng porn sa sobrang bagal ng putang inang connection nila! manloloko tlga mga walanghiyang putanginang letcheng kompany na yan! fuck u smart bro

189. Bente August 5th, 2009 at 7:03 pm 189

     TAWAGAN NYO UNG COSTUMER SERVICE TAPOS PAGMUMURAHIN NYO GAYA NG GINAWA KO NATARANTA UNG BADING NA COSTUMER SERVICE NILA BUAHAHA *1888 ung number toll free

190. rey baja August 19th, 2009 at 1:37 pm 190

     i want to cancel my my smart bro acount….
     FULL NAME:BAJA,REY
     LOCATION:243-E CREEK SIDE,SAN MIGUEL LOREGA CEBU
     6000 CITY
     SERVICE REF.#:1010927067
     ACCOUNT #:0702892732
     DATE STARTED WITH SMART BRO PLAN 999:JULY 10,2009
     PLS HELP ME TO DISCONNECT MY ACCOUNT

191. MaxXx14 August 24th, 2009 at 6:56 pm 191

     Don’t post any details about your account here. Nobody can help you. If you are dissatisfied, just don’t pay the bills. Sa mga collection agencies na nananakot ng kulong o demanda, think twice. Bawal yan. Baka kayo ang makulong.

192. tae August 27th, 2009 at 7:54 pm 192

     di ako makapaglaro ng ayos ng online games palpak ang connection..damn..

193. tae August 27th, 2009 at 7:57 pm 193

     sf lang buo na araw ko..pro di ko magawa hilig ko..dahil sa kapalpakan ng smart bro..bro sana kunin mo na my ari ng smart pag di p nla pataasin at pabilisin ang connection nila..salamat bro..amen

194. mulawin August 31st, 2009 at 9:56 pm 194

     mga putang ina nyo dami nyo reklamo baka wala lang kayo pambayad bakit hindi nyo sunugin mga antenna nyo para ma disconnect na tlga ng tuluyan. kukuha kuha kayo ng smartbro/wifi tapos magrereklamo kayo sa bandang huli? sinong tanga ngayon?

195. ronald bantug September 1st, 2009 at 10:03 am 195

     message to mulawin.cguro ala ka problema sa internet mo bakit smart bro ba yan ala naman talaga connection sa perfecto un iba suggestions lang. saka ikaw loyalist ka ba ng smart dali mag create ng email add, kahit nga yan identity mo tinago mo………….hay,, marami kami pera kaya nga ng smrt bro kami atleast may idea na sa su2nod kung ma continue pa mag smart bro

196. striker September 14th, 2009 at 10:16 pm 196

     Suggestion lang po wag kayong mag post nang personal details and number dito. kung gusto nyo mag pa dc go to nearest smart office. D po ako fan nang smartbro katunayan nga na iinis ako dahil 512kbps lang nkukuha ko na dapat eh 1mbps na. concern lang ako sa personal ingo nyo yun lang,

     @ topic

     ako nga din gusto ko pa dc pero pano yung penalty?

     thanks

197. smartbroken September 26th, 2009 at 9:46 pm 197

     Hi i currently recieve a final notice from a law office and i tell them my messy life with smartbro and you know what the law office representative tells me go to the nearest smartbro office before we end our talk i ask the las officer representative “kung ikaw ba bumili ka ng isang bagay na u expect mabibigyan ka ng good connection at di mo nakuha yung expexted na ipinangako nila sayo babayaran nyo ba?” the law officer replied kausapin nyo nalang po ang live CSR sa isang smartbro office.

     share ko lang yan sa inyo

198. dating_smartbroken October 11th, 2009 at 11:41 am 198

     hahaha….. i’m going to read about consumer ryt or act, ireresearch ko kung paano ko irereklamo ang lintek na smart na yan…. guys kung gagawa kayo ng acts, inform me na lang o i-post nyo, need natin ng atty or lawyer, o representative na mahusay parra tapatan ang cervantes na yan, xa yata yung nahuli minsan at na ticketan sa U.S. i don’t really know…. ang lakas nila manakot at magpadala ng babayarang bills,xempre di mawawala ang atty’s fee,LECHE. Tapos smart naman maniningil din ng almost 3K plus etc…na aabot ng almost 11 thousand plus…. sino ba talaga ang babayaran ang atty na o yung smart office… doble singil sila ah…. sige at maghahanap pa ako ng site kung saan pede protektahan ang mga consumers gaya natin… agawa tayo ng “no service(poor service)- no pay” policy.. di nila pede i-monopolize ang mga mahihirap

199. galit na ako October 15th, 2009 at 11:11 am 199

     habang hindi ba pinapa-disconnect, lalong lumalaki ang babayaran kahit hindi naman ginagamit? Binaha kasi kami, tapos yung adaptor (yung motorola) hindi naitaas kaya nabasa, tapos ayun, ayaw na gumana. Pero siguro senyales na din yun na dapat ko na ipadisconnect kasi nagtitiis lang talaga ako sa napakapangit na connection na yan. Biruin nyo nakatagal ako ng 2 years at naging suki na ako ng customer service dahil sa kakatawag ko at least once a day. Kilala ko na nga mga boses ng mga rep. Pero lately, pag tumatawag ako para idisconnect, para bang nasesense nila na magpapadisconnect na ako kay di nila sinasagot, puro tugtog lang ang naririnig ko. hay, tinatamad na tuloy ako kasi napakabusy ko na tao at wala ako panahon para mag-try kumausap ng customer rep from time to time. Bukod pa dun, hindi ko talaga nakukuha yung worth ng 1000 pesos ko kasi 50% ng surfing time ko, sa customer sservice rep ko nilaan. Tatawag sila sakin wala naman ako sa bahay. Eh, hello, nagtatrabaho din ako kaya pag tumawag kayo ng office hours, malamang wala ako dun. Kumukulot nalang ang buhok ko sa kunsumisyon eh. Grabe, nakakapanghinayang kasi baka 3000 na ang bill ko pero halos isat kalahating buwan ko na dindi nagagamit and bulok na smartbro. sabagay, parang di ko naman maramdaman and difference, kasi kahit naman ayos pa yun, wala din naman eh. Bwisit!

200. William October 20th, 2009 at 10:03 am 200

     Can someone atleast give me their contact center numbers? Particularly here in festival Mall?

201. jazzle October 22nd, 2009 at 11:20 am 201

     kawawa nman ntin mga subscriber wla man ni isang politicians na amaksyon sa sistema ng smart company.tapos kna nga sa 1year contract ini extent pa nla hindi kna nga nkbyad dgdagan pa nla ano cla sinuswerte..im sure may parusa sa mga company na mapagsamantala yumaman cla dhil sa atin mga subscriber no..pero wag kyong mbhala im sure we are million subscriber that did not pay all the bullshit fucking charges bills we are not stupid to pay that much bills that we did not consume ..sana hantingin o sirain lhat ng site tower nla ng mga abusayaf no..pra wla nang smartwifi or brooooo shitttttttt..

202. meulah October 28th, 2009 at 5:53 pm 202

     1) Full Name - julie marinas
     2) Location - malaybalay city
     3) Landline / Mobile - 09215494688
     4) Subscriber No. - 1010859973
     5) Date started with Smart Bro/Wifi - around march

     actually its my mums account. my name is JULIET mae marinas and its my mobile number above. please help me how to terminate our subscription with smartbro. ive been calling for 3wks on their customer hotline and i end up having same excuses that there is some enhancement or upgrading in the base station where i am located . im an onine gamer particularly wow( world of warcraft ) and i cant even play properly due to slow connection. pls do help thx a lot

203. radi November 3rd, 2009 at 12:01 pm 203

     1.)name: Radigunda haganus
     2.)location: Bislig City, Philippines
     3.)Landline/Mobile: 09194359430
     4.)Subscriber No. 1010625716
     5.)Date Started with smartbro/wifi- may 26,either 2006 or 2007

     PLS HELP ME BECAUSE I AM NOW AN DSL USER!

204. jefferson devenecia November 3rd, 2009 at 8:44 pm 204

     paano ba ipadisconnect itong smart bro? ako na ngayon ang nagbabayad sa pangalan ng kapatid ko mahigit isang taon na rin. wala ba silang service na libreng disconnection o magpapabayad pa sila. ang bagal @urdaneta

205. cynthia November 12th, 2009 at 1:38 pm 205

     i just wanna ask kung mgppa dc ako ng smartbro meron pa bang kaso un? kasi 3 yrs. na ako may smatbro tapos na ung lock in ko, wala nm an ako pinirmahan extension, basta nagbabayad lng ako monthly. kaso minsan nkkabwicit, bigla na lng nawawala, hirap humanap ng cignal!pls help me, thnx.

206. emee November 17th, 2009 at 6:02 pm 206

     i want to disconnect my smartbro connection.Please help me.
     Name: Mariflor Almodiel
     Location: 50 Sampaloc St.Western Bicutan taguig City
     Landline or Mobile: 0906-5054-174
     Service Reference No:1010675292
     Date Started: August 2009

     Please help me!Thanks!!

207. len November 24th, 2009 at 8:48 pm 207

     Di kami satisfied sa speed na binibigay sa amin ng smartbro..masahol pa sa dial up.. i want it disconnect ASAP thanks

     Name: Magdalena D. Barcelino
     Location: #24 Ulingan East Brgy. Lawang Bato Valenzuela City
     Landline or Mobile: 445-6753
     Service Reference No:1011012670
     Billing Acct # 0704562195
     Date Started: November 15, 2009

208. Anonymous December 7th, 2009 at 6:57 pm 208

     Letcheng smartbro to! Halos araw araw akong problemado sa signal nila! So thats why i decided to cancel my subscription with them.But when i called their service no. nila e, aba! pinagpilitan ng babae na na nakausap ko na dapat ko raw tapusin un 1yr contract ko sknla! punyeta! or else if i really want to disconnect e bayaran ko raw un remaining months ko before mag 1yr. ang subscription ko sakanila! pls help me.. Di ko mapagtityagaan ang hnngng june 2010 ang poor service nila.

209. makoy December 17th, 2009 at 11:23 am 209

     the smart bro acct i’m using is under my wife’s name. i want it disconnected because we already transfered. my wife is already out of the country. how do i unsubscribe without all the necessary requirements of letter of request and the id of my wife?

210. storm December 26th, 2009 at 9:46 pm 210

     hi,

     well as i was reading all your complaints regarding smartwifi or smartbro, i could not believe what has been going on to your lines and signal. I am a missionary and staying in Mountain Province and the area is a little bit rural, but eventhough I have my smart connected last May 2009 and I had trouble with my first two monthswith my lines and connections, but when I kept on calling smart center office, they were able to deliver me services which eventually made it easy for me to use my lines. Lets be fair, which in fact when you signed your contract the deal was one year yet you accepted it. But ofcourse I know how it feels if we are paying something that is broken. Just an advice, first do not say bad things online about the company because you are not degrading them but instead yourself, don’t say bad things to others if you don’t want the same thing happens to you, second- don’t stop calling to their customer care service to complain, they will listen and will help you if you will just only talk in a calm way, third if yet its not enough, go their office and say your agony about the product in a written form ( black and white) to become formal, state your problems, still if their is no solution to it, then be a lesson to it that next time you buy something be SMART enough before purchasing it.

     don’t get mad at me, anyhow i’m not an avid fan of smart, i’m just speaking out loud what’s in my mind besides its new year…..Forgive that’s the best way to start your new year…

     Have a wonderful new year to everyone.. OOOOoops before I forgot —-to Smart family– there is no company that starts as perfect as the way you wanted it to be, but just make sure you cater to each and every of your customer, I know you guys are doing your best, but push it harder a little bit, lessons learned.

     Thanks!

211. Tropicalpenpals.com Blogs » Blog Archive » Smart Bro Share it – DONT BUY January 22nd, 2010 at 2:57 pm 211

     [...] not being locked into an 18 month contract that is already breached by Smart Bro. Worth a visit to here if your already stuck with this [...]

212. natural cures for toenail fungus January 28th, 2010 at 3:39 pm 212

     natural cures for toenail fungus…

     Just wanted to say your post is striking. The clearness in your post is quite spectacular and I can take for granted you are an expert on this field….

213. bing January 28th, 2010 at 10:12 pm 213

     PLEASE STOP SENDING ME SMART BRO BILL. I AM NOT ANYMORE A SUBSCRIBER OF SMART BRO. CAN YOU CANCEL MY NAME IN THE LIST BECAUSE EVERY MONTH! TY

214. michikosan January 28th, 2010 at 11:30 pm 214

     we’re in project 7! we have been using smartbro cable eversince we used wifi. but one day, the connection just became so sloooow. akala namin yung router namin, so nagswitch kami sa smart bro share-it 999, yung may free router na kasi same lang naman ang bayad. simula nun, nightmare na! as in putol-putol, tapos ngayon after namin magpalit ng router sa smart, ganito pa rin ang connection! hay naku! gusto na naming papalitan ‘to. pero pano yung contract? let’s sue them all together! kaya ganyan sila kasi walang unity mga pinoy. di na pinupursue ang kaso hanggang sa korte kasi walang tiyaga. wala bang lawyer na nagrereklamo dito? baka puwede siyang magfile for us.

215. Carmen February 3rd, 2010 at 5:09 am 215

     Hello I want to unsubscribe also my account of smart bro but I have read that there is pre termination fee if less than a year. how much is the pre termination fee? On and off internet connection is the problem of mine. I don’t want to pay if I cannot using it always. My subscription start August 8, 2009, so contract end on august 2010, but I don’t want this anymore, I prefer go to cafe than paying monthly for on and off internet connection…
     How much is the charge fee?

216. Mary Mediatrix Espinosa February 5th, 2010 at 4:10 pm 216

     Plz help me cause i want to cancel my smartbro connection..
     i really hate the connection..it sucks..mabagal..

     1) Full Name : Mary Mediatrix G. Espinosa
     2) Location : Igbaras, Iloilo
     3) Landline / Mobile : 09107173627
     4) Service Reference # : 1010435308
     5) Billing Acct. # : 0133680365
     5) Date started with Smart Bro/Wifi : October 25, 2007

217. Mary Mediatrix Espinosa February 5th, 2010 at 4:14 pm 217

     Plz help me cause i want to cancel my smartbro connection..
     i really hate the connection..it sucks..mabagal.. nakakakinis nga kasi pag nagmamadali kami mag search kasi kailangan talaga eh d nakakatulong..

     1) Full Name : Mary Mediatrix G. Espinosa
     2) Location : Espeleta St. Poblacion, Igbaras, Iloilo
     3) Landline / Mobile : 09107173627
     4) Service Reference # : 1010435308
     5) Billing Acct. # : 0133680365
     5) Date started with Smart Bro/Wifi : October 25, 2007

218. champ February 8th, 2010 at 2:51 pm 218

     PLS HELP ME I WANT TO CANCEL MY SMARTWIFI SHARE IT CONNECTION PLSSS HELP ME…. ILAN BESES NA AKO CALL SA SMART BUT AYAW NILA CANCEL PLAN KO…….

     1) Full Name: Charles Paul Montano
     2) Location: San Francisco Del Monte Brgy. San antonio QC
     3) Landline / Mobile: 09267380828
     4) Service Reference # 9088092829
     5) Date started with Smart Bro/Wifi: dec 25 2009

219. half February 11th, 2010 at 7:43 pm 219

     Ayos naman itong connection ko,
     ang AYAW KO LANG, E UNG CONTINOUS UNG PAGBABAYAD KO KAHIT WALA NA AKO SA BAGUIO!!!!!! TPOS NA RIN UNG KONTRATA KO SA SMARTBRO, TPOS NA UNG ISANG TAON! GAMIT KO ANG SMARTBRO NG 1 YEAR AND 6 MONTHS, NAUN, NA DELAY AKO NG 3 MONTHS SA PAGBABAYAD, NA DISCONNECT NA, WALA NA SA CONTRACT D BUH, SABI NUNG NASA CUSTOMER SERVICE, PAG AYAW KO NA, AYOS LNG NA DI KO BAYARAN KASI WALA NA SA CONTRACT, AUTOMATIC NA RAW UN NA MADIDISCONNECT,.. E DI DI KO NA BINABAYARAN, NAUN, MAI LETTER NAMAN NA ANG LAW OF THE OFFICE NILA, PINAPUPUNTA AKO DUN,.. MAI BALANCE DAW AKO, 2300. POTA, LECHE SILA!!! ANU UN, TULOI TULOI AKONG MAGBABAYAD!?!!?/

     TANG INANG SMARTBRO TO!!! FALSE MARKETING! SCUM!!!

220. jm February 15th, 2010 at 7:21 pm 220

     PLS HELP ME I WANT TO CANCEL MY CONNECTION

     1) Full Name: John Marlo a. Morfe
     2) Location: Brgy. Masaya, Bay Laguna
     3) Landline / Mobile: 09193526419
     4) Service Reference 1010917243
     5)Account No.: 070271213
     5) Date started with Smart Bro/Wifi: June 2009

221. PUTANGINANG SMART BRO February 19th, 2010 at 9:29 am 221

     PUTANGINANG SMART BRO yan, pag nagpadisconnect ka, magbabayad ka ng disconnection fee na worth 300pesos. Mga PUTANGINA nila, kapag singilan ng bayad ang bilis nilang maningil, pero ang connection speed hindi man lang mapaabot ng 100kbps, PUTANGINANG SMART KAYO, ayusin nyo connection ko. PUTANGINANG SMART, PUTANGINANG SMART,PUTANGINANG SMART, PUTANGINANG SMART, PUTANGINANG SMART, PUTANGINANG SMART, PUTANGINANG SMART……

222. Aica March 7th, 2010 at 8:56 am 222

     is this for real? to those who have give out their personal information here, nakapagdisconnect ba kayo from smart bro? I just want to know if this system really helps, i’m desperate to cancel my subscription from smart bro.

223. jrad March 10th, 2010 at 4:47 pm 223

     cut my connection nowwwwww!!!!!!!!!

224. Analiza F. Manuel March 10th, 2010 at 11:41 pm 224

     Since they install my smartbro the connection really sucks, I’ve asked the installer if it’s gonna work well and before I’ve applied for it they assure me that it’s as good a cable connection, but unfortunately it’s as if I am using a dial up connection. I’ve been reporting this matter to their attention almost everyday but I have to undergo same thing that every CSA that I’ve talked to was just assisting me to trouble shoot and trouble shoot. I am sick and tired of experiencing this very poor service knowing that I’ve signed for a contract of 1MBPS connection but I am just getting a 144KBPS to 350KBPS, luckily I have experience a speed of 890KBPS for one time but after an hour it actually dropped down to 299KBPS, I am not willing to pay for another 999 pesos because I am not getting the service that I am suppose to get from them! please do help the people like me!

     1) Full Name : Analiza F. Manuel
     2) Location: Moonwalk Vill. Las Pinas
     3) Landline / Mobile : 8060753/09229529528
     4) Subscriber No. 1011070492
     5) Date started with Smart Bro/Wifi : March 2,2010