Misfortunes of Smart Wifi and Smart Bro Customers
Things to do when Fieldman set-up your SmartBro.
1. When SmartBro Fieldman comes to your house & set-up your antenna make sure that you can easily access your antenna like moving it 360 degrees so you can easily scan for other base station if your speed is slow.
2. When you have internet connection dont let the Fieldman go away check first your download speed, make sure your download speed is 40 to 50 KB download some files from winamp.com, chikka.com or anything that give full speed bandwidth download.
3. Check for ping, go to Start -> Run -> type cmd then ok -> type ping google.com -t this will check your internet connection
example:
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C:\>ping google.com -t
Pinging google.com [64.233.167.99] with 32 bytes of data:
Reply from 64.233.167.99: bytes=32 time=249ms TTL=236
Reply from 64.233.167.99: bytes=32 time=244ms TTL=236
Reply from 64.233.167.99: bytes=32 time=250ms TTL=236
Reply from 64.233.167.99: bytes=32 time=244ms TTL=236
Request timed out.
Reply from 64.233.167.99: bytes=32 time=253ms TTL=236
Reply from 64.233.167.99: bytes=32 time=247ms TTL=236
Reply from 64.233.167.99: bytes=32 time=248ms TTL=236
Reply from 64.233.167.99: bytes=32 time=249ms TTL=236
Reply from 64.233.167.99: bytes=32 time=247ms TTL=236
Reply from 64.233.167.99: bytes=32 time=245ms TTL=236
Reply from 64.233.167.99: bytes=32 time=251ms TTL=236
Reply from 64.233.167.99: bytes=32 time=248ms TTL=236
Request timed out.
Reply from 64.233.167.99: bytes=32 time=253ms TTL=236
Reply from 64.233.167.99: bytes=32 time=250ms TTL=236
Reply from 64.233.167.99: bytes=32 time=247ms TTL=236
Reply from 64.233.167.99: bytes=32 time=248ms TTL=236
Reply from 64.233.167.99: bytes=32 time=249ms TTL=236
Ping statistics for 64.233.167.99:
Packets: Sent = 19, Received = 17, Lost = 2 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 244ms, Maximum = 253ms, Average = 248ms
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having 1 Request timed out is ok but 2 or more is not good. if you have 2 or more Request timed out your download will stop then resume again, other example is when you play online games you will be disconnected to the server.
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12 Responses for "Things to do when Fieldman sets up your SmartBro"
i have lots op request time out….
hmmm… about more than 20 in a minute…
even tho i told thum about that they always say its about teh broken base station and that theyll make a report… my ass!!!!
pano po mag change ng ip kasi na ip bann ako sa ragnarok dahil nag php ung friend ko huhuhuhu
ano ba talaga dapat ang speed na makukuha natin sa smart bro? san titingnan yung speed?
Change your portal password as soon as possible if you are using the default password given by your installers.
There maybe a possibility that your account can be compromised if you don’t change your password.
If you can’t change it for some reason (like an error or invalid email address which does not permit you to edit your profile) call Smart customer service and ask for assistance so you can change your password. I would also recommend to change the security question (ex: What is your favorite color? etc) in your profile while you change your password.
If somebody has access to your default password and username and account number before, he can generate a new password using the “Forget your password?” link in the portal if he knows the answer to your security question. All these info are available to your installers if you don’t change your password and security question as soon as he goes out of your house after installation.
It may also be a cause of your intermittent problem if somebody else is using your paid account…so change your portal pwd after reading this suggestion and post in your comments.
Hope this helps.
Forgot to mention,you can change your portal password when you are in the smartbro portal, go to edit user profile and follow instructions from there. You can go to the portal manually using http://portal.smartbro.net/
or the portal will automatically come out when you plug in another pc or a router. ciao.
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