216 Responses for "Smart Wifi Complaint Center"

1. jun April 21st, 2006 at 8:55 pm 1

   i’m here now guys, i’m sad that the old thread is now closed.

2. jun April 21st, 2006 at 8:56 pm 2

   hello!

3. gfx machine April 21st, 2006 at 11:26 pm 3

   wow bago 2 ha! makapagpost nga!

4. gfx machine April 21st, 2006 at 11:30 pm 4

   Worry no more guys, Rep. Way Kurat is on your side, he also is a Smart Wifi subscriber that has been having headaches with his internet connection since it was installed and it’s frequent basestation technical activities. his employee called the hotline to inquire how to terminate their subscription and he was shocked to be informed that they are required to pay the pretermination fee even that his internet connection only gave him headaches. so instead of arguing with a CSR/TSR, he made a bill and raised it to the congress to make an investigation about this matter since he was also informed that the number of complaints the NTC is receiving is very alarming..

   LAGOT KAYO SMART COMPANY! HEHEHE!

5. caloyphil April 22nd, 2006 at 4:12 am 5

   ry ninyo rin to baka makatulong:

   http://p4.forumforfree.com/smartwifi.html

6. jun April 22nd, 2006 at 11:39 am 6

   @ gfx machine

   how’s your connection today? still no change?

7. Tulits April 22nd, 2006 at 9:01 pm 7

   Mr.Yuga

   Yung personal blog mo ba icclose mo na yun?hindi na ako makapagcomment.new account ba ang kelangan dito.nagregister ulit ako with same username,Tulits..tenks.

8. Tulits April 22nd, 2006 at 9:06 pm 8

   @sikret

   Payo ko sayo itawag mo na ulit yan sa tech.support nila then tell the truth kung bakit down ka for several weeks na pero don’t expect na pwede ka magfile ng rebate kasi its your fault din naman kaya lumala yang problem mo.ang maganda dun,mavivisit ka na at maaayos na yan.iba yung ip address na sinasabi ng agent sayo kumpara dun sa binago mo.i hope maayos na yan.

9. Tulits April 22nd, 2006 at 9:10 pm 9

   http://news.tmcnet.com/news/2006/04/21/1595496.htm

10. jun April 22nd, 2006 at 9:16 pm 10

    @ Tulits

    please visit the technical advice page, you might be able to help there

11. Marvin April 22nd, 2006 at 11:04 pm 11

    Sana maayus na mga problema natin T_T

12. Tulits April 23rd, 2006 at 5:00 pm 12

    @jun

    salamat.hindi ko kasi alam kung ano sasabihin ko.magdedepende yan kung ano ang itatanong na problema.medyo nasanay na rin kasi ako sa ibat ibang klase ng problem with smart wifi na smart bro na daw ngayon kaya yung ibang tanong eh nasasagot ko.basta sasagot ako sa mga tanong o problema base sa nalalaman ko at hindi haka haka lang at walang katuturan.

13. Kapusod April 23rd, 2006 at 7:26 pm 13

    SMART BRO na ang Wifi?!

    hope it wont be a new package same system or another GIMMICK as bayantel describes…or perhaps SUGAR COATING of their birthpains.

    or they could be called later SMART BOO!

    funny name!… SMART wifi is more techie (even if its not) catchie and substantial than smart bro! ( wasnt this a name of a browser? http://www.smartbro.com/ )

    Hope this will really improve not just what they said they were…

14. jun April 23rd, 2006 at 7:46 pm 14

    @ Tulits

    yes, that’s exactly what we need here, sound technical advice. you can post anything you want like how to improve signal (if there is such a way), how to check if indeed the base station is down, stuff like that. thanks!

15. caloyphil April 23rd, 2006 at 8:10 pm 15

    First Day ng SmartBro today , bumilis na yun connection ko kahit gabi. Ewan ko lang kung tuloy tuloy na to!!

16. Nestor Velasquez Jr. April 23rd, 2006 at 9:52 pm 16

    and2 na ako..

    Accurate bandwidty Meter..

    http://www.analogx.com/contents/news.htm..

    Bumubilis na ang Speed ko kahit kaunti..dahil ata sa Smart Bro…kagabi pa ito mabilis kaunti…

    Pray lang tayo…

17. Nestor Velasquez Jr. April 23rd, 2006 at 9:53 pm 17

    Accurate bandwidth meter..

    http://www.analogx.com/contents/download/network/nsl.htm

18. caloyphil April 24th, 2006 at 5:25 am 18

    SMARTBRO !!! Sana di lang pangalan magbago, pati serbisyo at connection mag improve na rin sana!! Sana hindi gimmick lang.

19. ctl1228 April 24th, 2006 at 10:25 am 19

    my complain is smartwifi’s technical support. they don’t know what they’re doing. imagine ipapakausap sayo trainee naririnig mo pa yong nagtuturo sa background. napakaunethical talaga. eversince nagsubscribe kami smartwifi never kaming nagkasend ng email using our outlook express or even microsoft outlook. ilang bese ko na din tinawagan ang tech support nila walang alam isagot kundi “we’re sorry about that ma’am”, yon lang tapos sasabihin sayo maytatawag para ayusin yong problem pero wala mamumuti ang mata mo sa kakaintay. and then recently itong april lang inupgrade nila ang antena namin to canopy para daw mas reliable ang connection, pero kabaliktaran kasi mula ng pinalitan nila on and off na ang connection namin. biro magsesurf ka tapos bigla na lang mawawala ang connection. sino kaya ang hindi maiinis noon. kaya nga isang kapitbahay namin pincut na nya ang subscription niya with wifi. kung meron lang globe broadband sa lugar namin papalitan ko na ang smartwifi ko kasi ang technical support nila hindi smart.

20. noras April 24th, 2006 at 11:19 am 20

    wala akong connection for 2 days now, for the past 2 months ok ung connection ko around 300kbps, then suddenly mawawala! as in totally wla! even google di ma open, ryt now suddenly bumalik sa dati, wats going on?! pro thank god na rin, and whats up with this smart bro?! i mean sa mga subscriber ng 988 for 256 kbps, 11 pesos na lang mgging 7 times the speed of dial up na, that would be around 390kbps, 11 pesos for additional almost 150kbps?? and i called up asking kung pwede mag upgrade, they told me na kelangan ma kumpleto ung lock in period?! lugi nman tayo nun! bullshit un di ba>?

21. noras April 24th, 2006 at 11:21 am 21

    i believe nde tayo damay sa smart bro, they made that up pra maka engganyo ng mga bgong costumers, not to improve the service of their previous subscribers

22. caloyphil April 24th, 2006 at 11:34 am 22

    @ noras , huwag naman sana . panloloko nayan sa kapwa! Pag d pinalitan yun klase ng serbisyo nila satin

23. noras April 24th, 2006 at 5:24 pm 23

    then how come di tayo pwedeng mag upgrade to smart bro, at kelangan pang antayin lock in period matapos, updgrade lng nman di papaputol, think about this, stock up na tayo dito until mtapos ung 1 year, then ung mga bgong subscriber, sila mkikinabang sa smart bro, with enhance techncal assistance daw?! lugi nga tayo nun

24. jangy15 April 24th, 2006 at 5:37 pm 24

    Hello. Is Smart’s service really that bad? I’m thinking of getting Smart Bro because it’s been a month since I’ve applied for PLDT’s MyDSL and they still haven’t hooked me up, may tech stuff daw na di pa nila maayos. Smart Bro is way much cheaper than DSL so I’m weighing my options. Wala bang subscriber na may magandang masasabi sa Smart Bro/Wifi? I wonder, is it safe to say that 9 out of 10 customer is not satisfied with Smart’s service?

25. noras April 24th, 2006 at 5:50 pm 25

    in my case ok ang connection ko except for that 2 days na totally wla me connection, im pretty sure maraming nde satisfied sa smart wifi, n cgurado rin ako na somehow mas maganda smart bro kesa wifi, so swerte kayong mga new subscriber, sana lang ayusin muna problema sa min

26. Nestor Velasquez Jr. April 24th, 2006 at 5:56 pm 26

    Sana Nga ayusin muna nila ang amin “Wi-FI”…]

    Marami nanaman silang Pakulo…

    SMART Wi-Fi muna…

27. elepunk_12 April 24th, 2006 at 6:08 pm 27

    more than a week na po kaming walang connection. ilang beses na akong tumawag sa smart tech support niyo. actually ang problem po ay hindi sa connection kundi sa equipments niyo. gusto ko sanang palitan kaya lang hindi nila tinutupad ang ang mga schedules nilang binibigay. Puro lang sila salita. Ang bagal ng mga hire technical team nila. pati ang mga field technician hindi on time mag respond. San na ba yung quality service ng smart. ang laki pa naman ng company nyo. Nagbabayad pa naman kami ng maayos kaya maayos din ang service niyo sa amin. Wala din contact number sa higher technical team..paano sila ma contact?through tech support?yong sa basic troubleshooting?c’mon…..pati sila walang authority kundi mag forward lang sa complaints namin..

28. elepunk_12 April 24th, 2006 at 6:11 pm 28

    more than a week na po kaming walang connection. ilang beses na akong tumawag sa smart tech support niyo. actually ang problem po ay hindi sa connection kundi sa equipments niyo. gusto ko sanang palitan kaya lang hindi nila tinutupad ang ang mga schedules nilang binibigay. Puro lang sila salita. Ang bagal ng mga hire technical team nila. pati ang mga field technician hindi on time mag respond. San na ba yung quality service ng smart. ang laki pa naman ng company nyo. Nagbabayad pa naman kami ng maayos kaya maayos din ang service niyo sa amin. Wala din contact number sa higher technical team..paano sila ma contact?through tech support?yong sa basic troubleshooting?c’mon…..pati sila walang authority kundi mag forward lang sa complaints namin….

    - Ricardo P. Te

29. noras April 24th, 2006 at 6:18 pm 29

    i suggest pagalitan ny o ung smart, ako khit 2 days lang na wla me connection, tlgang kinukulit ko sila, wag kayo papalugi sa knila, eto pakulo nila na smart bro, kakalimutan na ung smart wifi, pra lang mas marami mag subscribe sa knila, smart wifi shit tlga

30. elepunk_12 April 24th, 2006 at 6:27 pm 30

    tanong lang po…. motorolla na ba yung adaptor niyo?… yung itim?… paano mo ba malalaman kung smart bro na yung nakuha niyo?… is it the adapter.?

    Cocoy Fuentes

31. jun April 24th, 2006 at 9:04 pm 31

    @ Cocoy

    i believe it doesn’t matter if it’s smart bro or smart wifi. this may just be smart’s way of changing their image so that new customers will be enticed to subscribe. the old name smart wifi was so notorious. for old smart wifi subscribers i was informed that we still have to pay 988, not the 999 that smart bro subscribers have to pay.

32. bong April 24th, 2006 at 9:39 pm 32

    Nanloloko sila sa mga PROMO nila sabi nila sa plan 688 the will be twice of the dial up speed but the speed only reaches 27 kbps and sa 988 is more than 150 kbps but i am only having less than 10 kbps. I thought my comp. has a virus so i’ve formatted it pero it turn out na same speed pa rin ang nakukuha ko. is this my fault to pay 988 every month or they are just fooling people to acquire more money. Is smart philippines going down?

33. Marvin April 24th, 2006 at 10:08 pm 33

    Sus pareho lang yan ang smart wifi at smart bro, alam nyo ang iba dyan ang spelling lang!!! In terms of connection pareho lang yan,di nyo ba na notice na plan 988 tayo so 384 kbps lang ang package natin,my question is bakit lumalampas sa 384kbps ang speed ko minsan naging 455 kbps,ang masasabi ko lang pareho lang ang smart wifi at smart bro,ang advantages sa wireless connection ay kapag malapit ka sa cell site at meron kang line of sight maganda connection mu nun,disadvantages naman ay kapag maraming nakaharang sa line of sight e2 na minsan walang connection,minsan mabilis minsan mahina connection kung pwede walang connection,sobrang cheap kasi equips nila,di nyo ba nakita cell site nila ang baba,sana taasan nila cell site nila at palakasin or upgrade…

34. CHills April 24th, 2006 at 10:13 pm 34

    guys… ever experienced this?

    pag nag da-download sa download accelerator, di ba may graph yung ng speed ng download? bali ang nagyayari… pag nagstart na yung download… ang speed eh something like 113 kiloBYTES per second (that right hindi BITS, but BYTES) tas unti-unting bumabagal hanggang maging +20Kilobytes per sec na lang?

    galing nu?? anu kea to?

35. CHills April 24th, 2006 at 10:15 pm 35

    by the way…. kakaiba rin ba to?

    788 lang binabayaran ko monthly, pero i’m getting putol-ptuol connection na minsan sa bagi lang meron, pero it’s 256kbps?

    256kbps for 788?

    tama ba ito? la lang

36. Marvin April 24th, 2006 at 10:18 pm 36

    Malapit ko nang ma pa putol ang smart wifi ko,follow up ako ng follow up sa tech support, baka bukas pa putol ko na ito…
    Meron na kasing nagpunta d2 sa amin kanina na mga technician at sabi nila bakit ka kinabitan na hindi ka naman pumasa sa usapan na meron kang LINE OF SIGHT,omg yan nga problem ko bakit ako kinabitan nila sa previous na mga technician na iyun,so confirmed sa mga technician na nagpunta sa amin kanina na pa disconnect ko daw at confirmed ko sa manila,na confirmed ko na sa manila,ang kulang ko ay magpunta sa smart wireless center sa amin para ma putol na….

    Sana ma balik 1988 php ko kasi useless ang ginawa nila…

37. noras April 24th, 2006 at 11:07 pm 37

    @chills,

    im using, falshget, getright, n ung download manager ng mozilla, gnun tlga pag start ng download super bilis, nsa 80kBps, then nag sesettle sya sa 40kBps, gnun tlga pag cmula mabilis, pro after a while lalabas din ung pinaka speed mo

38. omski April 25th, 2006 at 8:51 am 38

    Hi guys, how much is the pre termination fee in case you decided to discontinue the service because of “bad service”?

    Any one knows?

    Thanks!

39. Marvin April 25th, 2006 at 9:06 am 39

    @omski

    Di ko alam kung magkano,diko babayaran ang pre termination fee nayan,gus2 ko makuha ang 1988 php ko mga tae sila,tignan natin magmura ako dun sa smart wifi center ngayun pag ganun sasabihin nila sa akin,ngayun na kasi ako pa putol sa smart wifi nayan…

40. Marvin April 25th, 2006 at 9:10 am 40

    @Yuga

    Ma tanong ko lang pow kung anong software ginamit mo d2 sa site na2 including the database,noob pa kasi ako d2 eh,heheehe,pa practice pame…

41. joji April 25th, 2006 at 10:19 am 41

    I just got my wifi connection on April 10, it worked for two days and after that I have to continue calling for tech support because my connection is not working.
    Technical support just gives me the same line and was promised to have a higher technician to phone me within 24 hours. What do I get nothing.
    I am using my old vibe connection to type this complaint. I want to get out of the contract but it is ridiculous that I have to pay a termination fee to get out of the contract that goods were not delivered. One sided yata.

42. omski April 25th, 2006 at 10:39 am 42

    joji , may I suggest you go to nearest SMART Wifi center and demand they fix your service , otherwise, get out of the contract and don’t pay any fee..they are not giving you their side of the contract so it is good as invalid contract…talk to the manager and demand for better service or get your money back!

43. caloyphil April 25th, 2006 at 10:41 am 43

    pangako improve services daw ayon sa brochure!! kaya nagpalit kasi bantot na name ng smartwifi wala na yatang maluko

44. noras April 25th, 2006 at 11:07 am 44

    ya dont pay for the service that youre not getting

45. Tulits April 25th, 2006 at 11:08 am 45

    @omski

    naka-lockin tyo ng 1 year sa kanila kung hindi mo natapos yung 1 year babayaran mo yung mga months na hindi mo natapos.

    ex.subscribe ka ng jan.1,2005-jan.1,2006…nagpaterminate ka ng march 1,2005..yung 10 months mar1-jan1,2006 eh babayaran mo yun.

    10months * 988(or 788)pesos=9,880.00>ang babayaran mo.kaya kung medyo matagal ka ng subscriber mas maliit ang ptf(pre term.fee).

    pwede rin naman mawaive yan depende kung valid ang pagpapaterminate mo.

    ex.madalas nalang meron problema sa smart network tapos hindi ka naaasikaso agad ng smart.so yung concern mo eh hindi agad nagagawan ng solusyon.kelangan nilang mareview ito at kung talagang valid,waive na ang ptf mo….wala ka ng babayaran.pero kung nagpapawaive ka tapos wala ka naman itinawag na technical concern sa kanila o walang record na meron ka problema,wala silang basehan para maiwaive yun….

    i hope na clear ko yung concern mo…thanks

46. Tulits April 25th, 2006 at 11:15 am 46

    To all:

    smart wifi is the same with smart bro.nagbago lang ng name.pakibasa nalang yung kanilang news.Sa aking pagkakaalam,ginagawa ng smart ang lahat ng pwedeng gawin para maayos ang kanilang network.meron ako nabasa na yung terminal nila ngayon eh naka 10gig na(dati megabits lang).isipin nyo na nationwide ang ginagawang roll out ng smart at ang kanilang upgrades kaya dapat tiis lang tayo muna.meron sa atin dito na dati madalas maka experience ng problem o madalas mabagal pero ngayon eh okay na so sayang naman kung hindi tayo makakapaghintay.dun sa mga gusto ng magpaterminate its your choice.kayo naman nagbabayad nyan eh.sana lang maging masaya na kayo sa lilipatan nyo bagong isp….

47. Marvin April 25th, 2006 at 6:36 pm 47

    Hahay na tapos narin ako sa bangungot na Smart wifi nayan,April 10 ako nagpakabit na pa putol ko ngayung araw,ang problema ko diko makuha ang installation fee ko,ang 988 php lang ang makukuha ko waaaaaaaaaa!!!!!!!!!!!!!

48. Marvin April 25th, 2006 at 6:38 pm 48

    Mga Tol sabihan nyo naman ako kung ano ang magandang Internet Service Provider d2 sa Pinas…

49. noras April 25th, 2006 at 9:55 pm 49

    kumusta connection nyo knina? wla me connection kc, ngyon lang ulet, intermittent pa!!! ung *1888 di pa matawagan, ok ba connection sa inyo knina? pls need your feedback

50. VinvinviN April 25th, 2006 at 11:25 pm 50

    Naku! Super intermittent! Napaka bulok! Super bulok talaga! Walang kasing bulok! Nakakadiri! Mabaho ang mga serbisyo ng smart! Ggggrrr! san location mo noras?

51. caloyphil April 26th, 2006 at 12:37 am 51

    intermittent din sakin …….paputol putol naku di piede talaga on line gaming !! Smartbro , wala yatang pinagbago… spelling lang!

52. omski April 26th, 2006 at 7:16 am 52

    Hi guys/gals,

    Sa amin sa Calamba, Laguna, putol putol din kahapon hanggang gabi..naka continous ping ako sa yahoo.com kitang kita ang timeout then , reply ulit, medyo nakaka irita nga…

    Siguro di lang namin masyado pansin dahil di naman kami babad sa internet araw araw usually gabi lang at weekends…pero kung naka 24/7 ka, mabwisit ka nga sa ganitong service ng wireless…

    Thanks Tulit for your suggestions, tama ka sa lahat ng may balak mag pa terminate ng service, para maging reasonable at may basis ang complaint at ma waive ang termination fee,

    Mag log kayo ng mag log ng Service Case or Problem Case, kunin nyo yung ticket number ng call at details like anong date, time at sino nag receive ng calls..dyan mag base ang SMART na madami nga kayong problema na di nila ma solve so pag check nila ng records nila, may dahilan ka na na ipa waive ang termination fee dahil sa pangit na service…

    Kase kung wala sa records nila, di sila papayag ng walang termination fee…kaya sige mga kapatid, mga log ng mag log ng calls!!! Makikita rin ito ng mga bossing ng SMART pag review nila ng Daily or Monthly calls at mapapansin nila na may problema nga… Yang mga corporate bossing kase, sa mga chart at report lang yan nakatingin, kung wala silang makitang problema sa report at data na bigay sa kanila, walang action ang mga complaints natin…Don’t forget to get the Ticket number! ciao!

53. noras April 26th, 2006 at 8:41 am 53

    sampaloc area ako, thanks kala ko ako lang, di rin matawagan ang CSR kahapon, super intermittent nga, ping din me sa google, kitang kita tlga,

54. noras April 26th, 2006 at 8:44 am 54

    ok na connection ko ngyon, sana kayo rin, at sna tuloy2 na, yipeee

55. jun April 26th, 2006 at 10:02 am 55

    connection seems ok now. let’s all wait and see.

56. jlancerpaulo April 26th, 2006 at 10:46 am 56

    Asar talga!! am running 19 last night… have called thier techsupport not really much of a help.. just cross finger n i’ll have faster connection. This is very disspointing coz am into net business.. at this rate i might lose my clients you know their email for custoemr supprt? i forgot eh prang tech_meridian….

57. caloyphil April 26th, 2006 at 11:02 am 57

    @ jlancerpaulo,

    Malamang nga maubos customers mo …..yung smart mauubos na rin customers eh hahahahahahahah

58. mulanayin April 26th, 2006 at 11:11 am 58

    wow ako nman ngayon ang walang connection sa internet…
    ang problem ay nasa DNS server ng smartbro 100 percent loss pag pini ping ko.

59. noras April 26th, 2006 at 12:07 pm 59

    ang CSR ata pang diagnose lang, ung engineer nila mejo maasahan pa pero CSR wlang alam mga yan, bad3p, 3 days ko naexperience yang wlang reply from DSN server, 100 percent din, buti ngyon mejo nag ok na, sna lang tuloy2 na,

60. Kapusod April 26th, 2006 at 5:18 pm 60

    True, new package same system talaga ang SMART BOO! ay Bro gli! a sugar coating para mka loko na ng new subscriber. new attraction same old story, bottom line GIMMICK!

61. chelu April 26th, 2006 at 5:56 pm 61

    I have been a subscriber to Smart WIFI since February, and I have not experienced a single session online na hindi nauwi sa disconnection. Biruin mo, mag be beinte minutos pa lang, kasing bagal ng pagong na pilay and pag surf ko. I have had much better service with Surfshop - kahit na hindi broadband, palaging maasahan.

62. Tulits April 27th, 2006 at 10:10 am 62

    Para Sa Lahat!

    Kung sa tingin po ninyo na meron problem yung DNS ng smart(Request Timed Out)at hindi na kayo makapag-internet,ang dapat gawin nyo ay mag-ping ng kahit anong sites na gusto nyo puntahan(I-Browse).

    ex.ping http://www.yahoo.com

    Pinging http://www.yahoo.akadns.net [68.142.197.85] with 32 bytes of d

    Reply from 68.142.197.85: bytes=32 time=239ms TTL=50
    Reply from 68.142.197.85: bytes=32 time=272ms TTL=50
    Reply from 68.142.197.85: bytes=32 time=240ms TTL=50
    Reply from 68.142.197.85: bytes=32 time=241ms TTL=50

    kunin nyo yung ip(68.142.197.85)at ilagay nyo sa inyong browser instead of http://www.yahoo.com.once na nabrowse mo yung site/s using IP,makakapasok kana rin sa ibang icon ng yahoo(mail,music etc.)kasi frontopage ng yahoo ang pinasok mo.Kung meron problema ang DNS dapat makakabrowse ka sa yahoo.com.Kung hindi makapagbrowse using IP,hindi DNS ang problem mo.

    Kung sakali po magwork yung browsing ng IP,pakireport nalang po agad sa kanila para magawan agad ng action.

    Note:
    Meron po sites na kelangan may www para frontpage agad papasok pero meron naman iba like google.com na hindi na kelangan ng http://www.thanks

63. noras April 27th, 2006 at 1:01 pm 63

    @tulits

    tnx for the info, just wondering lang ano ibig sabhin ng TTL, ano sgnificance nyan? tnx

    in my case kc pag wlang reply from dns server, khit anong website di ko mpasok, even limewire di mka konek, so wla tlgang signal, although ok ung sa 10.0.0.1

64. Tulits April 27th, 2006 at 1:37 pm 64

    @noras

    TTL–time to leave exceeded ata yan…ibig sabihin yung server o site na piniping mo is down.Kung DNS nila nag TTL at ok ang 10.0.0.1 ip address possible problem nun ay coming from their network.either down yun access point(ap-katapat ng antenna mo) o yung BTS(cell site-kung saan ka nakatutok).call ka nalang sa CSR nila to verify kung meron ba talaga downtime.

65. caloyphil April 27th, 2006 at 9:49 pm 65

    @ all,

    ang hirap ng naka smartwifi no? minsan masaya ka , minsan malunglkot, minsan naman galit at asar…………..ginagawa kang parang luko luko ng smart!!

66. noras April 27th, 2006 at 11:10 pm 66

    @tulits

    un nga po ung problem sa kin, wla ung DNS, ok ung 10.0.0.1, pero pag tumawag ka sa CSR wla nman daw technical activity, mas gugustuhin ko pang mrnig na my downtime, at least alam na my problema, o my enhancement silang gngawa, pag gnun kc antay kana lang o mag dasal kana lang na sana maibalik ung connection asap. di nman nila ma explain kung bkit wlang connection, so as usual observe na lang ulet..

    @caloyphil
    yah tumpak pre.

67. omski April 28th, 2006 at 11:12 am 67

    ha! ha! caloyphil,

    baka may tie up na SMART sa NMH (Mandaluyong Loob), para dumami client nila!

    @tulits, yang bang 10.1 na IP ay nasaan? sa SMART tower nearest you? SMART central office or local sa SMART system mo (antenna, switch box etc?) gusto ko lang maintindihan na kung na ping mo 10.1 ay nakalabas ka na ng antenna mo or hindi pa..

    Thanks sa info.

68. Tulits April 28th, 2006 at 7:15 pm 68

    @omski

    Wireless ip yan(10.0.0.1)ng equipment mo(antenna).pag na ping mo yan hindi ibig sabihin makakapag-internet kana.kelangan mo parin makakuha ng dhcp ip na 192.168.232.x series pra makapag internet ka.yan kasi yung allowed ip’s nila for internet.meron pagkakataon sa akin na napiping ko yung ip na 10 series at 192 series pero wala ako internet.ang problem pala ay down ang bts o ap nila pero kung naping mo yan(10 series)at ok ang network nila magrenew ka ng dhcp ip at paredirect ka sa portal nila.marami pasiko sikot na troubleshooting sila ginagawa.halos kabisado ko na nga yung iba eh.hindi na nga ako tumatawag sa kanila kung may problem ako kasi maaasar ka lang eh.in fairness sa support nila,sabi nagcoconduct daw sila ng intensive training para maimprove customer/tech.skills nila.harinawa!!!!

69. Tulits April 28th, 2006 at 7:20 pm 69

    @ctl1228

    meron ka problem sa email mo?ano nagiging problema?meron ba error?try natin resolbahan.hehehe.try lang ha.

70. @cracker April 29th, 2006 at 8:28 am 70

    Hello all, new Smart Wifi victim here.

    Is it bad to say that I’m relieved I’m not the only with problems? I guess it is *___*. My bad.

    I only pray that Rep. Zamora and other people in position will be able to do something about this problem. All I ask is that they ensure consistent connections instead of consistent customer anxiety attacks.

    Kudos to the group who has put up this website! Thank you for allowing our voices to be heard.

71. aflucero April 29th, 2006 at 2:15 pm 71

    when meridian telekoms people came over to our place to offer free installation and a month’s free internet connection, the family was certainly happy. at first, we enjoyed speedy connection, and polite and immediate responses whenever there were glitzes. we were advised that payment for any week of problematic service was applied to the succeeding week. by august ‘05, however, our woes began. not only were services continually interrupted, calls to tech support were a waste of time (it took so long to get a response; most of the time no customer care, nor tech support could address problems). i was made to pay the installation service promised free by meridian; pay the supposed discount for the first month, another incentive from meridiam. with the takeover of smart, it seemed that the services (or lack of these) had become so lousy .
    i kept paying the fees just so we would have the promised unlimited service. instead,we got only half a month of service, really slow service to boot, in august; one-fourth month in september, and almost none in october, and none at all in november. i was paying religiously, complaining every day and night, but all i got was, “sorry,miss adelaida…” all those nights that we had to go to internet cafes just so my children could submit their time-locked machine problems, my futile attempts to do my distance teaching online for u.p. open university were just exasperating. i was ready to sue the company, but in december someone came to replace the equipment in our place. we had connections in the second week, but much slower than before.
    i wanted to pull out, only to be told that i was locked in with smart wi-fi (smart, huh!) until april!
    it’s the end of april, and am about to switch provider.. or should i give smart bro a chance?
    perhaps a month.. because i can’t jeopardize my children’s performance and my work this coming schoolyear. unless smart bro shapes up, i might have to turn to bayantel dsl.

72. jun April 29th, 2006 at 5:43 pm 72

    @ aflucero

    i empathize with you ma’am. if i had a choice of providers in my area i’d have shifted a long time ago. i have no other option but this lousy service so i guess i’m stuck. anyway, i think you’d be better off with bayantel or globelines broadband. the thing is apply first and make sure that they hook you up before you terminate your smart subscription. there is a chance that there are no available ports in your area and if you cut your smart wifi before becoming sure of its (bayantel et al) availability then that would be a big problem. a day without internet really sucks, right? goodluck!

73. Nestor Velasquez Jr. April 30th, 2006 at 1:36 am 73

    SMAR-T …shit!!!

    Kailan nyo ba ako pupuntahan d2 sa unit namin at aayusin nyo itong lintik na wi-fi nyo???

    May Track No. na nga ako at ipinadala nyo pa asa akin at nagreklamo nanamana ako sa inyo at sabi nyo i fo-forward ninyo eh parang paurong ata kayo….

    huy mga bwisit….

    huy!!!!!!!!!

    wala naba kaming mapapala sa inyo????

    Tumawag lang naman sana kayo sa amin para malaman namin kung tutuparin ba ninyo ang mga PANGAKo ninyo sa amin….

    MGA PUTANG INA NYO!!!!

    nag babayad kami ng sapat tapos ganito lang pala…

    eh kung ayaw nyo kaming pagsilbihan ibalik nyo PERA namin

    at lamunin ninyo CANOPY ninyo….

    Puatang ina nyo PASAY CITY lang rin ako ang lapit ng mga station nyo d2….

    Rebate off bills wala parin….

74. Nestor Velasquez Jr. April 30th, 2006 at 1:38 am 74

    mga tol…

    Gusto nyo ba ng masusumbongan na tao????

    yung walang takot kung mag report????

    yung walang sinasanto????

    eto

    e-mail add nya

    bahalanasitulfo@hotmail.com

75. jun April 30th, 2006 at 5:29 pm 75

    no internet since early this morning, just got connected a few minutes ago. what about you guys?

76. noras April 30th, 2006 at 6:52 pm 76

    no problem in connection for me today

77. caloyphil May 1st, 2006 at 4:32 am 77

    Bakit ba di kaya ng smart e maintain yung speed !!! sa madaling araw lang mabilis , bandang hapon gapang na!!!

78. cool May 1st, 2006 at 11:46 am 78

    cguro kaya they change smart wifi to smart bro is coz smart wifi has irrepairable damaged name na! sobrang bulok kaya kunwari new service… unfortunately, same old SHIT, simply new marketing gimmick!
    i am simply wondering if they are liable to anything coz it was under the contract n advertisement “24-hour connection, no downtimes” what the fuck!
    one more thing, their pseudo technical support is full of shit! Those people there dont know anything but to make reports! reports that are probably not given action. puro report lang ang alam gawin!!! Ah meron pa pala, they kept asking you to reset your computer para baka sakaling maayos yung cra.

79. cool May 1st, 2006 at 11:54 am 79

    nothing is happening on their report! report ng report. wla naman solution!
    I had no connection from april 12 up to 20… then naayos nila. On April 22, nacra nanaman. Naayos on april 26… and since then, i am having slow n intermitent connections! It looks to me that they may hve dropped the bandwidth of smart bro as compared to smart wifi… when i signed up for smart wifi… it supposedly 384k…
    Jst imagine, how many people and how much time is lost when i keep on reporting every single day until maayos yan… up to now, still hve connection problems
    Oh yeah, if any guys think they cud play online games with this ****… think twice… i couldnt get to finish a game without lagging significantly coz SMART SAYS. “our speed is too fast, dats why the server is laging me daw” huh… my speed is too fast? *******!! since january pa yang problem until now, they cant resolve it!!! SMART SUCKSSSSSS

80. cool May 1st, 2006 at 12:04 pm 80

    tulits… are you an insider from smart? or ur simply a satisfied customer of smart BRO?
    If smart is using the natinowide roll out as an excuse for all this *******… then they shouldnt do the nationwide roll out if they cope up with it! The reason they r rolling out nationwide, is for them to immediately acquire a market base to support this **** operations in order for them not to incur any loss during the phase of their project! smart bro subscribers then became their paying guinea pigs while they fine tune everything and start making large profits. They should make sure that they are technically capable of supporting whatever marketing BS they are up to!
    Oh yeah, did you guys remember that 9 senior managers from meridian resigned for reasons undisclosed? Jst imagine what those real reasons are! maybe, these 9 senior managers of meridians knew the nationwide roll out could be a problem they cant handle but upper management wants it to happen, ergo, disagreement!

81. cool May 1st, 2006 at 12:10 pm 81

    ladies n gentlemen… always report ur connectin problems… tapos pag ayos na, file for a REBATE.
    we r supposed to get uninterrupted service 24/7 not simply one good day fof connection

82. Tulits May 3rd, 2006 at 10:48 am 82

    @cool

    Satisfied lang po ako sa smart wifi/smart bro internet service.Tulad nyo,naranasan ko rin yung mabwisit sa smart service lalo na dun sa mga CSR/TSR nila.medyo matagal na rin kasi ako subs nila since nung nagstart palang sila thru meridian service(maayos ang Technical nila before kumpara sa ngayon).

83. joey_boy May 3rd, 2006 at 12:39 pm 83

    MY CONNECTION IS VERY UNRELIABLE!!! It goes on and off ever since this was installed on April 1. Its speed is way too low to be called broadband. Before, I was very excited to have a wifi internet connection because of its features. Now? I want to terminate it if only they won’t obliged me to pay a one year subscription . I should have consulted other subscribers first about the quality of service.
    Fellow surfers, please help!

84. caloyphil May 3rd, 2006 at 3:04 pm 84

    another Victim a brand new product (kuno) called SmartBro

85. chuu May 4th, 2006 at 2:40 am 85

    so far wla akong prob

    im from bulacan

    apply ako s sm marilao wirelss

    2days lang nakabitan ako

    then mgaling nagkabit sa akin. may ginawa silang test. una ginamit nila ung basically equipments n tlgang un ang ginagamit. pero iniba nila. iba yung ginamit na equipment sa akin. something na may Light Indicators sa isang box tapos may Signal indicator din and Power indicator light. na nagbiblink. pinakaguide mo siya kaya malalaman mo kung gumagana yung connection mo. then yung pinaka transmitter na nasa labas is square shape sya mukhang salamin yung harap. di sya tulad ng kulay puti na pahaba, di yun ang ginamit sa akin. tapos ok yung installation ng bawat equipments. then set up n nya s pc ko. tumawag siya sa smart bsta ganun para i-activate ang intenet ko tapos un ok na… actually 3hours nila ginawa.

    then enjoy naman ako sa connection ko.
    satisfied.

86. chuu May 4th, 2006 at 2:41 am 86

    bkit gnun puro prob ang nandito?

87. caloyphil May 4th, 2006 at 4:41 am 87

    suwertihan ang smartbro!!!

88. jack_of_all_trades May 4th, 2006 at 5:33 am 88

    pag mag papakabit po ba ng smartbro sa laptop may device pa po ba na iinstall? and pwede kopo ba magamit ung smart bro from one point to another? for example dito ako nagpakabit sa manila tapos dala ko ung laptop ko sa batangas magagamit ko parin po ba ung smartbro? last kapag intel centrino ung processor ko is that mean na built in na ung wifi?

89. caloyphil May 4th, 2006 at 6:13 am 89

    hindi po puedeng palipat lipat yan smartbro….di kasi wifi yan! fix na po yan kung nasan yun antenna na canopy. Puede mong kabitan ng dsktop or laptop yun antenna canopy .Lan card dapat meron yun cpu mo.

90. ampas May 4th, 2006 at 10:22 am 90

    mga tol, if you are encountering problems with your connections, i’ll be very much willing to help… just email me at ampas27@yahoo.com… just provide the details (no connection, ip address, location, etc), kung nasa area pa kita, pwede kitang puntahan… yup, insider ako sa smart….

91. ampas May 4th, 2006 at 10:25 am 91

    kung gusto mo palipat lipat ng location, subscribe ka sa pldt ng sierra air card, dapat may pcmcia card laptop mo, kaya lang via gprs ang gamit at mas mahal at dependent lang sya sa gsm network

92. omski May 4th, 2006 at 2:55 pm 92

    ampas,

    pwede ba paki explica sa amin bakit intermittent ang Internet connection ng SMART WIFI/BRO? May alam akong mga remote sites na office namin, via radio, minsan may problem lalo na pag umulan ng malakas, pero di kagaya nitong SMART WIFI na dami times na up down, up down ang link…ano ba talaga ang problema at may solusyon ba ito? sayang ang bayad namin for your 7×24 commited uptime…kagabi down kami, natulog na lang ako..

93. Why Fie? May 4th, 2006 at 9:23 pm 93

    hay naku, huwag na kayong mag-aksaya sa smart why fie nila. ang mga hinayupak, pinalitan pa ng smart bro ang pangalan. ang kakakapal ng mukha, mga magnanakaw na nga, may gana pang manghikayat ng mga bagong magagantso. hindi pa nga ayos ang problema nila sa mga dating customer, maghahanap na naman ng bagong maloloko. share ko lang ang pangit kong karanasan sa kanila mula installation hanggang ngayon.

    nagpunta ako sa sm marilao smart wireless center para mag-apply ng smart wifi, sobrang mahal kasi ng digitel dsl dito, at ayaw ko na kasing mag-aksaya ng pera sa digitel dahil pangit din ang serbisyo nila sa telepono. anyways, ang sabi sa akin ay 1 week bago ako makabitan dahil sa dami ng mga bagong subscriber na naunang nag-apply sa akin. fine, naintindihan ko iyon. ang kaso, hindi ako pwede doon sa pinatakang araw ng supposed 1 week installation period. so sinabi ko na sabado sila pumunta between 8-11 am, thursday kasi ang supposed installation date ko, at nangyari itong pag-uusap namin ng isang smart rep 1 week and 2 days before. nabigyan ako ng assurance na makakabitan ako ng smart wifi sa date na sinabi ko. ang kaso, biglang nag-text sa akin ang mga magkakabit 1 day before noong napagkasunduan naming araw noong smart rep at sinabing hindi masusunod ang oras na sinabi ko. so sabi ko na nagbitiw ng salita ‘yung smart rep na kausap ko na makakabitan ako sa araw at oras na sinabi ko, considering 2 araw na sobra na iyon doon sa maximum period of installation. the reason kung bakit ko pinili ang araw at oras na iyon ay dahil may pasok ako sa supposed installation date ko at available lang ako ng araw at oras na binigay ko dahil may pasok din ako ng sabado ng hapon. gumawa ngayon ng palusot ‘yung installer na kesyo may nauna raw sa akin sa araw na iyon at hindi nila matitiyak kung masusunod ‘yung sinabing oras sa akin. fine, alam ko kung gaano ka-asshole mag-install ng isang sistema dahil ginagawa ko rin iyon. ang punto, hindi dapat sila nagbitiw ng salita at pinaasa ang customer kung hndi rin lang masusunod. ang nangyari? hindi ako pumasok ng sabado ng hapon dahil dumating sila ng past 11 na. dito pa lang, makikita natin na walang silbi na magbilin ka sa mga hinayupak na “smart� people na iyan, wala silang communication sa mga staff nila.

    sa susunod naman ‘yung impyerno na dinanas ko noong kinabitan na nila ako ng why fie

94. caloyphil May 5th, 2006 at 6:01 am 94

    @ ampas, Bakit di ma maintain ng smart ang bandwidth speed??

95. Tulits May 5th, 2006 at 9:37 am 95

    @caloyphil

    marami kasing suwapang na subscriber si smart kaya lagi meron problema sa mga link natin…alam naman natin na for residential use lang ang internet nila pero yung iba ginagawang pang business ang wifi nila tapos kapag bumagal magagalit at magrereklamo.sasabihin magnanakaw si smart.kelangan isaalangalang din natin yun.kapag si smart nakagawa ng paraan para malimit(bandwidth manager)ang bandwidth natin,sigurado mas marami ang magrereklamo.alam naman natin lahat na shared ang mga bandwidth natin pero meron alloted para talaga sa atin na 384kbps.yang value na yan not at all times eh makukuha natin.kung meron bandwidth manager hanggang 384 ka lang at hindi na lalampas dun pero sa ngayon kasi pasawa tayo eh.kung sino yung mataas gumamit sa isang cellsite nila yun lang makikinabang(lalo na yung may voip)at yung iba papangit na ang link(intermittent o mabagal o maliit na yung bandwidth na nakukuha).kahit anong upgrade at improvements ni smart sa kanilang network ,mababalewala rin kung ganito ang nangyayari.

96. selaplana May 5th, 2006 at 2:38 pm 96

    medyo ala pa me alam tungkol d2 but still I registered my self here…. am not kasi a subscriber e.

97. Marvin May 5th, 2006 at 7:46 pm 97

    Ano ba talaga ang potang SMART WIFI na ito,Minsan masarap minsan hindi,sorry sa bad words needed na kasi,ano ba ipa putol ko itong smart wifi o hindi kasi disconnected na ito ngayung may 12 at isuli din nila ang 988 php ko,nag apply na din ako sa globe,sana ganito palagi connection ko mabilis para diko pa tutuloy disconnection nito… Anu ba talaga!!!

98. jun May 5th, 2006 at 8:45 pm 98

    @ chuu - May 4, 2006

    bkit gnun puro prob ang nandito?

    maybe you should check out the title of this post.

99. caloyphil May 5th, 2006 at 8:51 pm 99

    kung may choice ka naman sa iba tulad ng globe,,, paputol mo na masuerte ka kasya samin na no choice sa location namin , puro tiis na lang at asa sa smartbro na gumanda sana.

100. caloyphil May 5th, 2006 at 9:10 pm 100

     @ marvin,

     get out of hell asap!! Smartbro = Hell

101. Marvin May 5th, 2006 at 10:36 pm 101

     @ caloyphil

     aw > .

102. Why Fie? May 6th, 2006 at 1:12 am 102

     eh sa talagang magnanakaw ang smart eh. 11 days akong nawalan ng connection, sinabi sa akin ng technician na pumunta rito na 1 linggong down ang network nila sa lugar namin kaya nagkaganoon. ‘pag apply ko ng rebate, 2 araw lang ang na-credit dahil nag-reflect sa report ng area namin na 2 araw lang daw down ang canopy. anong tawag sa nalalabing 9 days na hindi naibalik sa akin? eh ‘di NAKAW! yada, yada, kung hindi na-foresee ng smart na may mga gagamit ng services nila para gawing business, hindi kumpleto ang research nila sa business nila. responsibilidad nila sa mga customer nila na panatilihing maganda ang takbo ng network nila, hindi ‘yung nakawan ang mga customer nila.

103. ahjackk May 6th, 2006 at 2:51 pm 103

     Sa may planong mag pakabit at sa mga subscribers ng SmartBro… eto lang masasabi ko. Kung more than 3 km ang distance nio sa Cell Site panget na ang connection nio. Motorola Canopy Technolgy effective range eh 10,000 feet lang or approx 3 km from the AP (Access Point) max subsriber per Access Point eh 200. Kung medyo madami building sa lugar nio or ur within range of multiple AP (Celll Sites) try rotating ur antenna…. reflected radio waves is a problem with wireless

104. omski May 8th, 2006 at 7:10 am 104

     Down ulit kami, after lunch kahapon till this morning, check ako ng check kahapon, wala pa rin…nakakakuha ako ip address, pero down yung mga DNS servers nila..ano ba yan, dami DNS servers down lahat sabay sabay? baka naman network problem yan, di lang nila mahanap ang solusyon hanggang sa ngayon…or di kaya ni ro rotate ng SMART ang down-areas para maa commodate ang mga subscribers!WTF! poor service talaga! sayang bayad!

105. ampas May 8th, 2006 at 10:16 am 105

     omski,

     saan location mo? actually daily ako nagchecheck ng connection sa area ko, at ok naman sa tatlong bts na hawak ko. pag may problem, text agad mga subscribers
     recently, nag expand kami ng e1 for higher capacity and maintaining the present bandwidth for each subscriber. email nyo lang ako…. ampas27@yahoo.com.
     pasensya na at di ako masyado nakakabrowse dito. field kasi ako palagi.
     karamihan ng complaints sa area ko, (blaming wifi connection), nakalimutan lang username password, or sira ang pc (lan card) kasi gumagana naman sa laptop ko.

106. ampas May 8th, 2006 at 10:23 am 106

     suggestion ko lang.

     pwede kayong pumunta sa bts (cellsite), kung may guard, tanung nyo contact numbers ng mga bosing nila para maayos connection nyo. it’s their job

107. caloyphil May 8th, 2006 at 10:54 am 107

     @ ampas, Bakit di ma maintain ng smart ang bandwidth speed ng mga subsciber??

108. omski May 8th, 2006 at 4:41 pm 108

     ampas,

     I’m in Calamba, Laguna. Online kami till lunch time, after lunch, down na, check ako halos every 2 hours kung up na ulit, hanggang gabi, till this morning down pa rin. Release ko IP ko, nakakuha ulit ako, 192.168.232.11 pero gateway na 223.1 di ko ma ping…where do you think is the problem? pati lahat ng DNS IP address di ma ping…sabi ng helpdesk nyo, ok naman base station sa may amin, bat down pa rin ?
     Siguro better if you can post a general t-shoot procedure here so that we would know where is the problem before calling your helpdesk. What IPs to ping, what to check in PC etc. Will help a lot. Thanks.

109. omski May 8th, 2006 at 4:45 pm 109

     Sorry gateway pala 192.168.224.1

110. omski May 8th, 2006 at 5:11 pm 110

     I am bringing home my office laptop at home today to isolate my home PC. I’ve used this unit at home with WIFI during my VL , it is just plug and log my account name and pwd after getting the WIFI/BRO portal screen, I’m using this right now , so the LAN connection is surely working. Just called my house and my son says, there still no internet up to now…

111. ampas May 9th, 2006 at 9:43 am 111

     omski,

     suggestion ko lang din, try mo download mozilla firefox, nakalagay sa smart bro portal. after installing, tsaka ka magbrowse gamit ang firefox (enter username/password),

     pag magrerestart ka na ng pc, idisable mo muna Local area connection. Enable mo na lang sya pag nakapagrestart na pc.

112. ampas May 9th, 2006 at 9:49 am 112

     caloyphil,

     try mo pumunta ng wireless center, pag speed kasi, pwede base station, equipment, or pc. Kung may kakilala ka na nakawifi din na mabilis, diskartehan mo muna, dalhin mo pc mo sa kanila. Kung mabilis din, may problem equipment mo or sector na kinukuhanan mo ng signal (kung di kayo parehas ng sector). Kung mabagal naman, pc problem siguro. Isolate mo muna.

113. omski May 9th, 2006 at 12:09 pm 113

     ampas,

     may mozilla firefox yung ginagamit ko pc, na download na before. di ako makaabot sa smart bro portal..kaya malamang di browser ang problem ko..bakit di ko ma ping yung mga DNS servers? baka may routing problem somewhere sa network nyo? what do you think?

114. caloyphil May 9th, 2006 at 12:32 pm 114

     @ ampas,

     Napakalaking posibilidad na sa smart ang problema ng connection ko hindi sa saken. Kasi no problem naman surfing at downloading ko sa bitcomet pag nadaling araw eh.!!!! Bumabagal lang pag dating ng tanghali at gabi, ang TANONG KO BAKIT DI MA MAINTAIN ng smart ang bandwidth SPeed,………EH na maintain naman namin yun pag babayad ng monthly same amount naman. ………..PARA KASING MAY ALLOCATION NG BANDWIDTH ANG SMART EH??? Tama ba ?

115. ampas May 10th, 2006 at 10:48 am 115

     caloyphil,

     tama, may bandwidth allocation ang smart, depende sa plan na kinuha mo, pero priority-wise, wala. email mo sa akin bandwidth test results mo at location mo. let us be objective

116. ampas May 10th, 2006 at 10:50 am 116

     omski,

     kailan ka available, for troubleshooting sana, ganun din ba mga kapitbahay nyo?

117. caloyphil May 10th, 2006 at 11:21 am 117

     Paranaque Area Ako sa Sucat Road, pang madaling araw lang ang 300 kbps ….siguro dahil dumami na kami sa base station…nagiging 50 kbps na lang pag dating ng tanghali till midnight. Bakit ganun ??? May oras ba ang serbisyong maganda?

118. caloyphil May 10th, 2006 at 9:52 pm 118

     @ ampas,

     So, when do we expect good services from smart, any time table , spedific date? Most of us feel hopeless on getting better connections and just hoping to graduate from one year lock in period then say adios..babayu !!!!!Sa madaling araw lang smart magaleng!!! 300+ kbps , pag dating ng tanghali 50 na lang ano ba yan!!

119. ampas May 11th, 2006 at 12:22 pm 119

     malamang nga madami na kayo sa base station, but we’re doin’ expansions para lumaki capacity at mamaintain bandwidth, better if you report to the base station at ipatingin mo sa wifi pointperson nila dun, or sa wireless center, i think wala naman problem sa equipment mo or pc. wala kasi ako kakilala dyan sa paranaque.

120. caloyphil May 11th, 2006 at 2:47 pm 120

     Thanks a lot Ampas,

     a last naka tagpu rin ako nang taga smart na concern at may malasakit sa kanilang trabaho. Salamat ng marami, I am hoping na ma solve na ng smart ang mga problema nila sa network , matapos na rin ang inyong birth pains !! ,

     Bago pa mahuli ang lahat. Di ako magtataka , biglang na lang mag offer din ng globe ng Wireless Internet. dyan mag kakalabanan kung sino magagaleng. So good luck na lang sa smart !!!

121. caloyphil May 11th, 2006 at 3:21 pm 121

     @ ampas ,

     Saan pala yun sakop mong area ?? Ask ko pala kung ano average range bandwidth speed sa area mo with plan 988 (384 kbps)?? Baka kasi lumipat na lang ako ng bahay sa area na service mo hehheheheheheh.

122. noras May 11th, 2006 at 8:01 pm 122

     @ ampas

     simple question lang… ok ung connection sa base station.. so wlang technical activity.. then nde ma ping ang DNS? ano sira neto?

     im having intermittent connection since sunday.. like for every 20seconds down, then 10sec up (around 190kbps netstat) then 15sec down, then up again.. ano to?? naging gnun na ung routine ng connection ko? nde nman gnun lagi

     theory ko lang, cguro dumami na ung nagpakabit dito, sampaloc area ako. pro nde nman fair un na tatanggap na lang sila ng subscriber kung mapeperwisyo nman ung iba.

123. noras May 11th, 2006 at 8:19 pm 123

     plan 988 is only 256 kbps ryt? am i missing something here? i hate this smart wifi shit, di muna inasikaso ung mga dating subscriber bgo gumawa ng bgong smart bro, just for the sake na makapag engganyo ng mga bgong subscriber, kawawa nman kmi, buti pa sila, 12 pesos lang 384kbps lang, badtrip tlga

124. jun May 12th, 2006 at 7:31 am 124

     @ noras

     plan 988 subscribers (up to 256 kbps) were upgraded to 384 kbps sometime last year. you will notice that there are times when you get more than 300 kbps, unfortunately, those times are rare.

125. ampas May 12th, 2006 at 8:23 am 125

     smart wifi subscriber din kasi ako, eto din gamit ko sa bahay, and i’ve felt the same with you guys lalo na nung talagang di stable connection, buti naman medyo nakikisama mga installers/ccis, kaya maganda service dito.

     @noras

     initially, try ping 192.168.224.1 -n 100
     five times sa command prompt, send me results.

     this is to evaluate yung connection mo.

     @caloyphil

     its true, di umaabot ng 384Kbps, pero dapat di bababa sa 256Kbps. At worst ng plan 988 ay 100Kbps, max 400+kbps. dito sa province area ko eh.

126. caloyphil May 15th, 2006 at 3:28 am 126

     Mga bro,

     Chat tayo sa pldt mypad , maraming taga smart dun kaya baka makatulong sa mga problema sa smartbro.

     http://www.mypad.net/smartbro/

     Caloyphil ako dun.

127. ghelobytes May 16th, 2006 at 2:23 pm 127

     hi guys…

     balak ko sana mag-subscribe sa Smart Bro…

     What do you guyz think???

128. caloyphil May 16th, 2006 at 4:45 pm 128

     Tang Na talaga tong SmartBro, kahit libo libo yung seeders ko sa bitcomet , bagal talaga ng download. 5 KB /s lang , anak ng tokwa , napakalakas sa kuryente, napakatagal kasi ng download ng huling episode ng prison break!!!!! BUWISET talaga !!!! ewan ko kahit yata million yun seeders wa epek sa smart!!!

     Hay! kelan kaya matatapos pag durusa natin sa smart!!!

129. fury10787 May 16th, 2006 at 7:16 pm 129

     Sana hindi mangyari sa akin ung mga nangyari sa inyo.
     Nagmamakaawa ako sa Diyos.

     

130. caloyphil May 16th, 2006 at 9:45 pm 130

     subukan kaya natin tong bagong ISP na non los techno daw!

     http://www.icable.ph/rates.html#others

131. noras May 18th, 2006 at 11:54 am 131

     just got my connection back… after almost 1 week!!! wla akong connection totally! bullshit! limited or no connectivity! i asked kung pwede mag field visit dito, then scheduled me last sunday! pero wlang sumulpot!! di daw alam ang address dito! eh wla nmang tumawag sa kin pra itanong nila san tong houz nmin… excuse lang nila un.. then ngyon nag karon ng miracle, bglang gumanda connection ko?! anong nangyari kya?? hay smart shit.

132. caloyphil May 18th, 2006 at 6:30 pm 132

     @ fury10787,

     Hintayin mong dumami kayo sa base station mo, tignan natin……abangan.

133. caloyphil May 18th, 2006 at 8:07 pm 133

     Nag punta dito smart tech , dahil nga sobrang bagal pag tanghali at peak hours, nilipat lang ako sa ibang color code na kokonte pa lang gumagamit. Ayun bumilis ng konte .

     You are lucky sa beginning wala pa masyadong ka network ka yun ap ko 38 users na , parang netopia na

134. caloyphil May 20th, 2006 at 3:31 pm 134

     Smartbro= Mabuti na kaysa WALA
     Smartbro= Not giving the right bandwidth to the paying consumers.

135. caloyphil May 20th, 2006 at 4:47 pm 135

     Eto naman petition laban sa pldt, kasama na dito smartbro…..pirma na mga bro…………………………….mas marami mas mapapansin!

     http://www.petitiononline.com/mod_perl/signed.cgi?pldtdsl

136. merg May 29th, 2006 at 10:15 pm 136

     Pati mga pop ups nagpopost na!

137. Tulits May 30th, 2006 at 5:53 pm 137

     Moderator

     Mukhang meron naligaw na aliens dito sa blog mo ah.out of topic na..

138. noras June 5th, 2006 at 1:47 pm 138

     wla binaboy na tong blog na to, syang tsk tsk tsk

139. enausense June 5th, 2006 at 4:25 pm 139

     Lam niyo, naiinis na talaga ako, pls pigilan niyo ako, baka masira ko tong laptop ko. Naku! magkakasakit ako sa puso nito, pag namatay ako, mumultohin ko ang mga taga smart na yan!

140. smart_wifi_victim July 13th, 2006 at 12:46 pm 140

     Pare ke “Tulits”

     “kaya dapat tiis lang tayo muna” This doesn’t sounds good, paying 988 monthly is not a joke, they have to serve us what they are paid for. tiis? duh?!

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142. ross_diadame April 6th, 2007 at 11:22 pm 142

     im sooooo sorry but NO!!! ANALOGX is not accurate… DUH!! my download speed id 12kbps ad sa NETSTAT e abot DAW ako g 600kbps… GUNGGONG!!!! better try http://www.bwmonitor.com/ my graph pa xa…

143. alansenco April 7th, 2007 at 7:22 am 143

     well hello all, i just got smartbro recently, but im starting to have the share of issues eternally listed here. i feel i became part of a universal suffering club well. i moved apartments so i needed a connection. i was ahem impressed how fast smartbro installed it. they’re not as fast about customer care though. and connection is haphazard. sometimes it’s good early AM, but you can’t be awake surfing early AM everyday!!! unless someone bites meeeH!

144. ross_diadame April 7th, 2007 at 7:15 pm 144

     true… my connection only gets better 2AM till 7AM and dammit!!! i have to sleep! Everytime i see people with smartbro flyers in their hands im really tempted to discourage em but im inside smart center… i hope their services to solving problems were as fast as their installation.

145. roch_mar May 18th, 2007 at 4:01 pm 145

     2 years na akong nagtitiis sa smart. Minsan maganda ang connection pero since May 1 of this year, sira connection smart wifi ko. Fluctuating ang signal. ilang beses ko na itinawag sa *1888. I’ve requested for re-homing or mag-ayos ng antenna, pero till now wala pa rin pinapadala technician sa bahay. This morning I’ve had it, call ako uli to inquire paano padisconnect. I was told may padating raw akong bill na need ko bayaran. Sabi ko unfair yun, magbabayad ako sa service na di ko naman nagamit. I will go to the nearest wireless center tonight, papa-cut ko na lang kesa magka-wrinkles ako sa kanila.

146. drsm22003 June 22nd, 2007 at 10:21 pm 146

     aningatup oyak mga taga smart bro! 2006 palang may complaint na kayo hanggang ngayon wla paring pinagbago service nyo! just like the old times! aningatup talaga!

147. franz_v June 29th, 2007 at 8:28 pm 147

     HEy, pahingi naman ng tulong. kasi kapag umaga wala kaming net, as in saktong 5 am hangang 5-7pm wala kaming net!!!! O-O… tapos pag gabi na choppy nmn net namin.. nung kakakabit palang e hindi naman ganito at ok naman yung connection!!! pero ngayon… nagsimula pa ito last month at siguro every other day ako last week hangang ngayon tumatawag sa hotline at finafollow up yung report pero wala parin silang magawa… peste…. 3 weeks ago, may nagpunta nga ditong mga tauhan ng “amazing?� wireless broadband ng smart, dumating sila ng 6 pm!!! saktong may net na kami… 5 beses kong sinabi sakanila na wala kaming net sa maga kaya ako tumawag at kaya ko sila pinapunta samin pero wala naman silang ginawa… sinabi ko sakanila yun pagdating na pagdating nila na wala kaming net sa umaga(1). sinabi ko nung nakaupo na sila sa tapat ng desktop ko(2) tapos nung pagkatapos nilang sabihin na ok naman daw(3) tapos pagkatapos nilang sabihin ulit na ok naman daw, sinabi ko ulit(4). tapos nung pinapasign na sakin yung papel nila, sinabi ko ulit(5) pero anong ginawa nila? UMALIS!!!! anong klaseng serbisyo un!!! 5 beses ko sinabi wala naman… buti nga di ko sila sinisigawan kapag tumatawag ako…. langhiya talaga… ok naman daw yung net namin??? anong ok… kaya nga ako tumawag kasi d ok… ako ako tangan tatawag kahit ok naman…. di pa silang mukhang proffessionals!!!>……

148. gcarrie July 18th, 2007 at 6:35 pm 148

     just want to share my exp w/ smartbro when i applied for this service. sobra lang kasi ako nahighblood. i applied via their website morning of july 4 (wed). that pm, i paid the P999 on the biz center. few hours after paying,a sales agent followed up my payment. sabi ko nagbayad na ko (ano ba namang tingnan nya muna sa system bago sya nagfolowup).nxt day, a diff sales agent folowup my payment again (grr!).nxt a tech guy called, sked ko daw puntahan sa wed (jul 11). sbi ko kala ko ba 2 days lng makakabitan na. wla na rw available sked. so whole day wed i waited, nobody came. super kulit ko na sa hotline na text man lang ako kung may pupunta o wala. nxt day (thurs), i called hotline again, sbi kya dw di nagpunta ung nakaasign ksi umulan at no signal. e di namn kya umulan sa min! at no signal? pno nya nalaman d nga sila nagpunta. ngparesked ako sat 9am (jul 14). friday night, may tumawg sa kin na tga smartbro na di na raw sila makakapunta that night ksi umuulan, kung pde bukas na lang raw (heler?? e sat nga sked ko no!!). then came sat, 11am, wala pa rin, ni text o tawag wala. super inaway ko na talaga hotline (as in!) kaya ayun, 12noon, may dumating. turned out, wala plang signal sa min. inis na inis tlga ko. sbi pa nung tech guys, wla daw tlaga signal sa area namin. sbi ko e bat pa sila tumatanggap ng aplication kung alam na pala nilang wla signal sa lugar namin. alam daw ng ahente un (grrr!). nxt day, i went to get my refund. my temper shot up again when the agent told me na 3 weeks bgo marefund. ‘nak nman tlaga ng pating, pag aply instant bayad, ngayong refund, 3 weeks! sobrang abala na talaga. buwisit talaga yang smartbro. di pa ko nakabitan nyan ha. after reading all these posts here, naku, buti na lang pala at hindi kami nakabitan. kundi ay naku ewan ko na lang!

149. einor July 28th, 2007 at 4:59 am 149

     Does anybody encounter this error ‘Your Basestation was not yet encoded.’ Nangyari ito when I turn off my desktop and switched to my laptop. Di mka connect ung laptop ko, pero nung bumalik ako sa desktop ko ayun me connection pa din. Dati nako ngsswitch between desktop and laptop (di ko sabay gnagamit, ayaw kc gumana ng connection if sabay) ngayon lng bigla lumalabas yung ‘Your Basestation was not yet encoded.’ na error. Bakit kaya?

150. edongzkisiete July 28th, 2007 at 8:48 pm 150

     meron bang nangyayari sa mga complaints natin?

151. klaus38 July 31st, 2007 at 2:07 pm 151

     Sino na ba ang nakaencounter ng problem about UPLOADING? kasi biglang nagdrop ung upload speed ko. e2 ang stats ko:

     :::.. Upload Stats ..:::
     Upload Connection is:: 38 Kbps about 0 Mbps (tested with 97 kB)
     Upload Speed is:: 5 kB/s
     Tested From:: http://testmy.net/ (Main)
     Test Time:: 2007/07/31 - 1:06am
     Bottom Line:: 1X faster than 56K 1MB Upload in 204.8 sec
     Tested from a 97 kB file and took 21.031 seconds to complete
     Upload Diagnosis:: May need help : running at only 32.2 % of your hosts average (172.254)
     U-Validation Link:: http://testmy.net/stats/id-Z4DSEWFXR
     User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.5) Gecko/20070713 Firefox/2.0.0.5 [!]

     Grabe. Nadelete ko na ang caches at cookies, temp files etc. pero wala pa rin nangyayari. Ano ba ang pwedeng gawin dito?

152. Thor August 13th, 2007 at 9:04 pm 152

     bakit ganun hindi nag aassign ng network address sakin? walang default gateway at dns.. in short, no internet… help naman

153. kAnGkEr August 19th, 2007 at 11:52 pm 153

     Sir Thor - naka obtain po ba IP at DNS mo?

154. T_T August 20th, 2007 at 8:29 am 154

     Pare pareho lang naman tayo ng gusto db?? Basta ang saken lang…
     Hindi talaga ako mag babayad ng serbisyo na hindi ko naman
     napapakinabangan. Makarma sana sila kase sobra na sila eh’.
     Hirap ng ganitong life… Hynaq…

155. helloruder August 27th, 2007 at 9:05 am 155

     SUPER SLOW… HOPE SUPER FAST YOUR TECH TO FIX IT.. THANKS

156. herbs September 2nd, 2007 at 4:43 pm 156

     Mag-reklamo kaya tayo sa Senado, HOPING na mapansin ang ating hinaing. Ito nga pala ang mga e-mail address na nakuha ko mula sa website ng Philippine Senate:

     Sen. Edgardo Angara - Chairman, Committee on Science and Technology
     Email: edgardo_angara@hotmail.com, edgardo.angara@gmail.com
     Website: http://www.edangara.com

     Sen. Mar Roxas - Chairman, Committee on Trade and Commerce
     Email: mar@marroxas.com
     Website: http://www.marroxas.com

     Siguro kapag ipinakita natin sa kanila kung gaano tayo karami ay gagawa sila ng hakbang upang aksiyunan ang mga hinaing natin.

157. dettekulit September 8th, 2007 at 7:27 pm 157

     Mr. Yuga - Pls help me to terminate my subscription with SmartBro without paying the remaining months. I’ve been a subscriber for 6 months now and grabe po talaga ang bagal ng connection nila. Tried contacting their tech support staff for several times pero wala din nangyari, they will just ask you to restart your pc for several times then will promise that someone will be here to repair the connection. na-misled pa kami dahil sabi 6 mos. lang daw bond bec of their promo yun pala ang totoo one year.

     Sobrang nakakainis na talaga, then sabi i need to pay for the remaining months to terminate the contract na non-existent naman. They are not even providing a copy of this contract. Please help naman po….any help will be highly appreciated, its just not fair to pay for the service na hindi mo naman napakinabangan.

     Simple lang naman gusto namin: I’M NOT ASKING FOR REFUND, JUST CANCEL MY CONTRACT BECAUSE I’M NOT SATISFIED WITH THE SERVICE ANYMORE. Tama na yung 6 months na pagtyaga ko, Cguro naman enough na reason na yun, lalo na kung ganito kadami na ang nagrereklamo sa serbisyo nila.

     Sobrang thank you in advance.

158. bearly_legal September 16th, 2007 at 2:05 am 158

     Guys, who wants to consolidate a possible legal action against Smart Communications. My friend has filed an arbitration case against them sa National Telecommunications Commission. Mabagal daw process and mukhang unfazed ang Smart kasi they haven’t even apologized sa kanya. Let’s help him. He wants to lead a campaign para maipasara ang Smart Bro or kung hindi man mag-settle sila to pay damages sa lahat ng inagrabyado nila. It’s true, aakyat sa NTC ang complaint and the more names he has ng complainants who would want to push for complaints, the stronger will be the case. May media contact na rin siya at NGO backing him up.

159. nyaneechuan September 17th, 2007 at 8:35 am 159

     I just want to ask. Can I terminate my smartbro without paying the pretermination fee? It’s all in the contract right? If you signed the contract, then you hafta pay for pretermination. How about me? My mom is the one who applied for me and she says that she did not signed no contract and is not aware of any terms and conditions or whatever. She just applied the connection on my name. Can I terminate?

160. coal3175 September 17th, 2007 at 9:43 am 160

     any gamers on board? I use my connection for online gaming. nagsubscribe ako nug dec last year and was able to play the game “Stronghold Legends” by FireFly studios, then nung feb 1, 2007 hindi na maka connect sa internet ang game ko. tinawagan ko ang smartbro sabi sakin dapat daw i-upgrade ko ang connection ko (which will cost Php2000 monthly) para maka laro ako ng on-line game! what kind of shitty attitude is this? Smart seems to feed us with two fingers then eventually slap us with the whole hand. why would they give me a service and then one month later cancel it just so they can take more money from us? this shit is illegal! barely legal, count me in.

161. coal3175 September 17th, 2007 at 10:03 am 161

     @nyaneechuan
     pare… just like all of us, sisingilin ka rin ng smart kung ipapaputol mo ang service. and you’re right, walang contarct na pinirmahan. they did’nt even mentioned to me na meron palang one year lock-in period. nalaman ko lang yun nung gusto ko na paputol (after 3 months from installlation) ang internet ko dahil sa bagal.

162. globeisbetter October 7th, 2007 at 6:31 am 162

     Help my friend, help us all. May case na siya na naka-file sa NTC, but NTC is not acting on it for more than a month na, walang updates, mukhang nabayaran na ang NTC at pababayaan na lang nila tayo na magsuffer. For your complaints email nyo friend ko (unitedagainstsmart@yahoo.com), lets help him document all the evil of Smart.

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177. Jimmy March 29th, 2008 at 1:59 pm 177

     I have been a smartbro subscriber for 5 months. First 4 were OK. But now I’m on my 18th day of NO INTERNET!
     Day 1 through 10: Smartbro tried to blame my computer, claiming bad lan card or other problems.
     Day 11: They finally admitted there is a base station problem, and they need to order parts.
     Day 13: They said parts still were not ordered, because it has to be “coordinated” through the “proper channels!
     Day 14: They sent an installer to “verify” there is a problem with connection (DUH!) That guy didn’t even know basic IP commands and knew even less about the Motorola antenna. I had to help him login to the unit! After he installed a new antenna and cable, he tried to claim my Lan card was bad! Don’t listen to this kind of bullshit when smartbro has problems.
     Day 16: “Second level” support called me and promised they were trying to find out what the problem is at the base station (DUH!)
     Day 17: The installer showed up with no appointment, and I wasn’t home. He had a photographer with him who began to take pictures of my router and computer setup. My wife told them to stop and leave immediately.
     Day 18: Base station is still having “technical problems” and they are “working on it.” They refuse to “commit” to when the problem will be fixed.
     Of course, I must commit to paying the monthly bill or they will sue me.

     I don’t know when my smartbro will be fixed.

     If you ever have any trouble with smartbro service, make sure you call every day and get a “service report number.” Then when you apply for your “rebate” (refund) you will have the proof you need to show the network was BROKEN

178. OrgasmO March 29th, 2008 at 5:47 pm 178

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179. JANJAN April 8th, 2008 at 10:01 pm 179

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180. DarkRougue April 30th, 2008 at 9:19 pm 180

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     your connection always DC! wtf!

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183. zurahc May 2nd, 2008 at 10:37 pm 183

     Let’s give SMART a fair chance in improving their service. I believe their are certain technical factors as to how this connectivity works. Sad as it may sound, those contractors/installers are not directly employed to SMART, I believe they are paid for every successful connection, that’s why, some of them abused it. Kahit poor na yung connection sa isang lugar, go pa din sila nang install para makakolekta sa SMART. if you think na-aagrabyado kayo, yung company din, suffers such great loss due to these people na ang gusto lang, kumita at hindi pinagbubutihan ang trabaho nila. It may take much of your time, pero much help if you’ll voice this out sa mga tao sa wireless centers para ma-mail nila yung mga supervisors na in-charge sa ganito.
     Been a SMBRO subscriber since 988 days pa, so far, so good.

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188. Jimmy May 11th, 2008 at 1:34 pm 188

     1. The reason smartbroke hires outside contractors to do their home service visits is to SAVE MONEY. PERIOD!

     2. These contractors typically don’t kow very much about the job they are sent to perform. They can do installations, because it’s easy. Any kind of other problems, they will get step-by-step instructions from a tech on the telephone, and will also have a printout of instructions to help them.

     3. When my connection was broke last time, it took smartbroke 40 DAYS before they sent a real technician to check the problem, and he was sent only to “VERIFY” I had any problem! As if I was lying to them all that time! My connection was broken 10 days before they sent a stupid contractor to check the problem- my 14 year-old kid knows more about computers than he does!

     4. Smartbroke has had THOUSANDS of chances to get it right. They WILL NOT do it right EVER because they DO NOT WANT TO SPEND THE MONEY

     5. I will repeat for those who missed it: If you have problems with your connection, you MUST call EVERY DAY and get a “service report number.” Write this down, and save it because you will need it to get your rebate (refund) for the days you had trouble.

     6