I am one of the thousand victims of SmartBro.

At first I was a happy customer dahil mabilis nilang naikabait ang connection ko but after a month, nagsimula ang problema ko. Mabagal na ang internet connection and worse, madalas wala pa basta umulan.

I was really upset and disappointed. I tried calling their hotline pero di naman ma reach.

Active ba talaga ang hotline nila or papogi lang??? Then because of disappointment, I planned not to pay the first month bill dahil may advance naman ako sa kanila na first month, right and besides wala pang dumarating na bill samin?

Actually 1500 nga ang binayaran ko at gusto ko ng pa disconnect, until I went to their wireless center and found out na may lock in period pala. So I need to pay for pre-termination fee. Why would I pay for such amount na hindi ko naman nagamit ang service?

Then after 3 months of not using their service dahil madalang namn ako umuwi samin at sira ang PC ko, at dahil wala naman gumagamit, I decided not to get it repaired.

Until one day, may dumating na letter coming form their lawyers demanding me to pay for 11,000+. Ano sila sira?? Bakit ko babayaran yun?? Tumawag ako sa number na nakalagay sa letter, yung nakausap ko sinabi na kaya lumobo ng ganun ung bill ay dahil sa pre-termination, interest at lawyers fee.

Whhhaaaatttt??? Hindi ako kumuha ng service ng abogado na yun kaya manigas sila. Never ko babayaran ang sinasabi nilang amount.

Then I received another letter stating na pag di ako nag comply with their said period ay i-she-sheriff daw nila ang bahay namin. Then do it and I will file for harassment. Grabe manakot ang Smart. Kung gusto nyong wag kayo iwanan ng mga customers nyo, then serve us the right service we deserve..

Be smart guys!! Subscribing and believing in your scam is the biggest mistake I’ve done..

Popularity: 10% [?]

I have always been a game geek, and to serve my hunger for on-line gaming specifically stronghold legends by firefly studios, i decided to subscribe to Smart Bro.

I was able to play it from December 2006 til jan 30th 2007. but then the problem started when the game couldn’t connect to the internet in feb 2007. they (Smart Bro) had transfered me to another base station, replaced the antenna but my connection still could not live up to it’s purpose (on-line gaming) and what’s worse, I’m locked down to one year period so I could not transfer to other service providers. please, anyone give me an advice. I feel like I’m wasting my time and money on this crappy connection.

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We have a Smart Bro at our office and i want to share it. So, I need a router. I do have router — a Linksys cable/dsl router model BEFSR41.

I run the setup disk and my router cannot detect my Smart Bro. Please help me what to do… salamat!

Popularity: 41% [?]

I’m from Lubao, Pampanga. 2 months subscriber. The smartBro base station is about 4-5 kilometer from my location. I also experienced that long wait on *1888 CSRs but I still tried as many times as I could (desperately) because I lost my internet connection. SmartBro technicians just came yesterday to replace my antennae and fix my connection. They said my antennae is already weak. (2 months after installation?????) but I didn’t say a word…they got my connection back and tested it..showing me a smartbro QuikFix result of 271 kbps..that was past 3:00 PM…when I tried to play Rakion at maybe around 6:00 PM, I can’t get in to most of the games, I always get a message saying my connection is too slow… I only got in to 2 of them….maybe they are also using the same SlowSpeed Internet connection(SmartBro)…I searched for a connection speed test and found myspeedtest.com. I got worst 7.3kbps and best 199kbps result this morning…

Popularity: 23% [?]

Hi to all,

I need legal advice: my contract with Smart has expired already and while the connection was sustained a few more months after that, I stopped getting my bills. The connection was also cut afterwards. So I sort of just let it go at that, and thought they’ll notify me anyway if I have anything outstanding–that is something (perhaps the only thing) they’re very good at. Just a week ago, I received a notification from Smart saying I have an outstanding balance which I must pay immediately or they will have to forward this to a collection agency. The letter was dated a month ago! With it comes a letter from the collection agency (dated about a week or so after the notification) which I also should have received three weeks ago, saying that I will be sued if I don’t settle my outstanding payment plus the interest and collection fee they’re charging. Now I’m asking Smart to waive the collection fee for obvious reasons, but they said they can’t. This is really too much, I think. I’ve already been saddled with a crappy service for over a year, I never got full reimbursement for the time I didn’t have connection, now I’m being penalized for “refusing to pay” when I didn’t even know I was getting billed, and I didn’t even receive their mail in time for me to act! Can somebody let me know what are my chances if I decide to sue smart? I just really can’t believe the audacity of the network. The collection fee is just 2,500 (which I’ve held out on paying) but I’ve already paid for my outstanding balance. So this is just a matter of principle, really. And I just really have had it with Smart.

Popularity: 7% [?]

It’s my first time to see this site…well i was surprised to find people sharing the same problems like me with the smart unsatisfying broadband service! I just got connected last august 19, and damn nobody told me it’s gonna be hard as hell using smart-broadband here in the mountains of Baguio city! my speed is in an amazing range of 30-60 kbps,if its foggy or raining…good-luck if you could find a signal they say. If I’m lucky at least I’m reaching 125kbps.

I’ve been complaining thru their offices here and manila, they’ve sent their best field techs here,even they can’t explain to me when they saw my speed and said it’s not accurate,my anti-virus is making it slow or the tower( has temporary problems,needs a reset)excuses that is!. They cannot change the direction of my antenna because their other two options is either far or being covered by another mountain. They can’t do anything about it,I’m trying to cancel my subscription but it looks like they’re gonna give me a hard time…they’re calling me 3 to 4 times a day asking the same stupid questions. Does anyone here able to cancel their subscription successfully? Please enlighten me…..how long will this take? I got more furious when i got my first bill!!!

It’s been two weeks of irritating, blood pressure raising service and this is what i get.

Popularity: 7% [?]

I read this at the Inq7.net just wanted to inform to all smartbro subscriber regarding this, but please don’t be exited.

IT wasn’t too long ago when Globe Telecom was hyping HSDPA (High-Speed Downlink Packet Access) on laptops, which meant Internet anywhere you go — as long as there’s 3G coverage, of course. The same technology Globe is now selling for home use.

Instead of a little USB modem or PCMCIA card, this one uses a wireless HSDPA access terminal that looks like an ordinary wifi access point, which is connected to Globe’s cellular network. Data access alone (at 512 kbps “promised” speed) costs P995 a month; an optional landline makes it P1, 295.

Though Globe officials I talked to won’t admit it, this wireless broadband bundle clearly competes with Smart Bro by rival operator Smart (P995 monthly at 384 kbps according to Smart’s webpage). The obvious difference is you don’t need to hoist a receiver up your roof because unlike Smart Bro, HSDPA access does not require line of sight.

Eventually, every new technology available like HSDPA can promise broadband access, whether wired or wireless. What the consumer can hope for — short of excellent service — is network coverage.

LINK—>http://inquirerbloggers.net/techaddicts/2007/08/29/smart-bro-killer/

Popularity: 10% [?]

Fellow customers, this is a call for us to demand proper service from Smart Bro/WiFi. Since a few weeks back I have decided to become more demanding and persistent in my demands from the customer service representatives. I suggest everyone else do the same.

Demand from them when the connection will be fixed.

Demand from them that the connection will be fixed.

Do not put the phone down until the give proper answers.

Do not care about their personnel. This is a simple case of fighting fire with fire. It has been very obvious that they do not care about their customers, then let’s not care about their employees. If the customer support is about to cry, then let them cry. I’m not saying swear at them (like a well spread phone call we might all have heard) but demand proper service.

If they can’t give answers, then look for someone who can give one. Ask them to contact that person. Do not let up until they give the proper answer. Who cares if you’re talking to the supervisor but you are not getting the proper answer? Demand it. Don’t hang it up until they say it. This will show if they do or do not have an answer at all. Let them say it. Hear it from them that their customer/system support do not know what they are doing so their mistakes will become apparent. Let them admit their defeat.

If you are put on hold, then let us wait. Show them our persistence that we want service. Let them search their precious resources for as long as they want, then show them that we will not falter in our resolve. If they come back after a long time without any answer, demand it again and say you are willing to wait longer.

It’s all in the name of justice. We are paying customers who want our service, and it’s not being given to us? Then let’s keep on bugging them, calling them, maybe shouting at them until they give it. Is it evil? No. It is their job to give us service, service that is to be rightfully given to us.

Justice and patience: let these be the guidelines to our cause.

Popularity: 7% [?]

I am one of those duped by this smart bro gimmick, you will see them in airport lounges, trade fairs, shopping malls and promoting the smart bro. if we are really irked by the slow slow connection( imagine my download speed is 489bytes BYTES tang ina talaga!!!!) that is if there is connectivity, then we can get back at these people by going to where they promote and vent out our anger and warn their potential customer how bad the service is. I mean they plan to do nationwide ( ive seen tarp posters in iloilo, bacolod, mindanao) and for what a service that you cant even use. mga putang ina talaga sila. if you want to get even you can do one of these ( and i have done this and it makes me feel so good knowing that i am also becoming an irritant to them bawi bawi lang)

1. go to where they promote and everytime a customer goes to their booth or they entertain a potential customer just air out, say it loud, your complaint, tell the customer the problems, pahiyain mo yung smartbro personnel so that they tell their management that we are fed up. I havent a seen a complaint or customer feedback for smart bro. The best lines are ” hay naku, laging walang signal at kung meron man e saksakan ng bagal!!! at walang nagagawa ang tech support nila to correct the problem.

2. write to the newspapers, editors, lambast these assholes who promis

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my first time posting.. been reading some posts.. i try to understand ‘em but i get confused…

My lan speed had become 10mbps from 100mbps.. what cause this? anyway.. di kasi ako sanay tignan na 10mbps.. lol.

anyway.. people from smart came here.. i didn’t watch them configure coz i was studying for the finals.. but i saw from my browser that they’ve entered the default 169.254.1.1 .. i tried to access it but can’t be displayed.. i’ve tried configuring my ip address changing it to 169.254.1.1 and 169.254.1.2 .. and still nothing happened..

they didn’t go up the roof to fix the antenna.. they only configured through my laptop.. the last one that fixed my connection went up the roof.. i guess these ones were lazy. harhar.

I wanted my connection to be more faster.. but how could i if i can’t access canopy? Please help.

Oh and i’ve read about ung sa torrent?? pero di nakalagay sa nabasa ko kung pano.. can someone explain and teach me? or do you know any links para di na kayo mahirapan mag explain?> thanks

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