Hello everyone. Tomorrow evening, August 29, 2007 at 11PM, The Probe Team (ABS CBN) will be featuring the state of broadband connectivity in the Philippines. I will be one of the people who they interviewed for the segment which covers Smart Wifi/Bro.

I hope I was able to bring all your concerns forward.

Thanks,
Yuga

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Fellow customers, this is a call for us to demand proper service from Smart Bro/WiFi. Since a few weeks back I have decided to become more demanding and persistent in my demands from the customer service representatives. I suggest everyone else do the same.

Demand from them when the connection will be fixed.

Do not put the phone down until the give proper answers.

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Anyone other than me experience a huge drop in dl speeds after the last typhoon? My dl speeds drop to 2-9 kbps. And it’s been like that since last wednesday. The speeds get back to “normal’ though somewere after 12 AM though. Btw, i’m from Montalban, Rizal. I just want to find out if other areas are also experiencing less than normal speeds.

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Hindi na ba nahiya ang taga-Smart sa palpak nilang serbisyo? Dito sa Cogeo Village, Antipolo, Rizal before Thursday matino pa ang Smart “broadband”. Since then, however, lagapak ang serbisyo. Kuminsan mas mabilis pa ang dial-up. Ginawa ko na ang lahat ng suggestions na gawin sa Canopy, pero walang nag-bago. Walang kwenta talaga.

Lalo pang nakakainis ang mga bobo na tinatawag nilang “technical support”. Wala silang alam kundi “sir, irerefer pi namin sa higher technical support group.” Gusto namin nang sagot, hindi palusot! Tapos tatawagin niyo pa ang sarili niyo na “Pambansang Broadband”? Gagamitin niyo pa ang watawat ng Pilipinas para manloko ng tao? Mga gago kayo!

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Now I realized that giving up my digiTel ADSL connection and shifting to smartbro is really the biggest mistake I ever made in my online business life. The connection is very slow they said 300+KBps connection but it seems slower than dial up. I am trying to backup the database of my site <a href=”http://www.katropa.com”>http://www.katropa.com</a> today and it’s now 8 hours since I started the back but still not even rich 50% of the download.

I check the speed of the download hell, what’s a mess the speed is 2.7kbps what is that? I am paying for 300+ KBps service monthly but I can’t get what I am paying for. I want to give up my smartbro but they want me to pay for the remaining month. Why subscriber need to pay the remaining month for termination, they are not providing the right service.

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can’t access my canopy page…

speed is 10mbps instead of the usual 100mbps

what does lease obtained & lease expires mean?

& no one is ANSWERING the customer hotline service!!!

I or i should say WE should be getting our money’s worth.

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Recently i transfer a new place and i decided to relocate my Smartbro wireless internet too. when they install and configure my connection it seems to be working well, but when i go to Online games (skyblade) my connection is unstable looking on my ping 10.0.0.1 /192.168.224.1 (command prompt), i know that my connection have a problem coz the result sometimes give me a request time out!..i tried to call to the costumer service “Smartbro” they just said we can locate and resolve the problem if you can call us during the down time. unfortunately it doesn’t happen coz the down time take’s only about 5 minutes when u call the costumer service u’ll be put on hold about 20-30 minutes before some costumer service agent could attend to your concern. can anybody help me to resolve this kind of problem..? anything will do thnx!!!

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I have seen lots of mobile smartbro booths on Laguna specially on our place. They are really promoting their service eventhough they are receiving lots of complains about their service. Actually, I am thinking many times if I really need to subscribe to their service since I do not have choice. Need comments if Smart Bro is ok in Laguna especially on Barangay Mamatid Cabuyao.

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Wifi has a lot of problems… until now. there was a time when i cant connect to the internet and i reported it to their technical staff, it took them one month… and im saying 1 MONTH to visit us, and let me tell you this…. they even asked me to pay the monthly fee! where in fact i didnt even use their services for a month, they even told us that they gonna temporarily cut the wifi… HAHAHAHA! anyway, recently, i called their toll free for technical services and it took me 6 hours to connect me to their technical staff… wooohoooo!!! quality service…! yeah i know you are SMART but i guess those things you do are not smart at all…. tsk tsk…. thumbs down

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Good thing i found this site! at least i have an outlet to voice out my frustrations with Smartbro after sales support.

Last Friday i called the tech support to check my connectivity issues, but prior that i already made some troubleshooting just to verify if the problem is on my end. i checked the cables, LAN configuration, i checked my PC for any sign of virus/malware but everything is okay it’s just that i can’t access the portal and the only ip i got is 169.xxx.xx.xx (winXP APIPA). So i called tech-support and the response i got was “there’s nothing wrong with the base station” and “we will forward this to our tech” –generic answers. Ohh btw, they also advised me to call them in 24 hrs for follow up. So i called them the next day and same response - “Sir, we already forwarded your concern to the complaint’s department”. Now i’m getting really really pissed off!

I will post everyday until the time my connection gets fixed. So today is my day 3 without internet connection at home!

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