Hi if you want to change your canopy settings and read tips on how you can access http://169.254.1.1 go here:

http://www.pinoyservant.com/YaBB.pl?num=1173350780/0

It helped me a lot.

This is not a spam. That link has 6 pages of info including a step by step procedure w/ screencaptures and I cannot post all of them here.
Just be sure to read all the 6 pages of posts first before tinkering with your settings.

Popularity: 40% [?]

Hi! I am an I.T. consultant. I do have a SmartBro Internet at my home and office. I’ve noticed that there is a new type of MALWARE to disable us from using our Internet.

Here are some of the common signs:

* “RUN” Shortcut in the START MENU is Missing
* “CONTROL Panel Closes when you’ve open it”
* Valid IP Adress but packet is not pushing through
* The Title Bar of your Web Browser is changed

When I’ve check my IP Address it seems OK but the packet is not pushing through the Internet because of this form of MALWARE.

This MALWARE modifies our registry key so that we would think we are experiencing Internet connection problem. I’ve encountered this problem twice in two different cities here in Metro Manila.

I’ve fixed the problem by running the winsockxpfix program. You can download it from http://www.snapfiles.com/get/winsockxpfix.html

This small software will reset your network settings in the windows registry key only.

I think we can be infected by this malicious software from USB Flash drive and/or from the Internet.

I advise that we should practice safe computing.

By the way My SmartBro Connection is still good

John Voltaire Pili
Software and Website Development

Popularity: 6% [?]

I do hope that yuga is correct in saying that smart is reading this and I do hope this gives their Technical Department more info. In short what this means the less the jitter level for your SM (Subscriber Module = CANOPY) the better, this also tells you that even if you are very very close to the Base Station AP (Access Point) does not mean that you will have better connection. Smart should configure CANOPY’s in different ways and there should be no standard configuration. Configuration of SM’s (CANOPY’s) should depend on where the subscriber is located.

Jitter is a measurement of the quality of the link. You can have high RSSI and still have high jitter. That SM is only 490 feet from the AP. The problem is too much signal (-42dB). Set the Power Control on the SM to “Low”, this will reduce the SM’s output by 18dB. Lower Jitter is better.

Having that one SM with -42dB is going to reduce that AP’s efective range. This is called desensitizing. It is not as big of a problem to have alot of signal at the SM side as the only signal the SM needs to see is the one AP. The AP needs to see many SM’s and if one has it’s signal substantially higher than the others the AP has difficulty picking up the SM’s with lower signals (further away).

Log into the AP’s Sessions page and look at the level from each SM. In general you want to try to balance the amount of power the AP sees from each SM so that the lowest is not below -76dB and the highest is not above -56dB with the majority of the SM’s falling between -60 and -70 (remember we are dealing with negative numbers so the lower number is a higher signal level with 0 being the absolute maximum.) So in the case of your SM with -42dB RSSI, you can lower the power of the 18dB and still have -60 which is just about right.

If you have an SM with a signal level higher thn about -58dB, you should be able to set the Power Control to Low and still have -76dB. I would suggest that you test this on site rather than changing users from the AP. Once you have a feel for when to switch the Power Control to Low, then change your other users.

Popularity: 7% [?]

SmartBro gave us a Five(5) days (as i recall) evaluation period and installed the smartbro connection to our house. during those five days, we were glad to have an internet connection at home, there were no frequent disconnection, no lags, downloading a 6mb file took about 30-45 minutes unlike what smartbro promises (384kbps) the download speed went to 56kb./sec but thats ok, im not entirely into downloading files so i let smartbro get away with that one.

so in the first month connection was OK we can connect to the games W/O a problem. on the Second Month started to experience disconnections. when this happens we ping 203.84.191.216 or 10.0.0.1 and we notice a couple of “request timeout” after 10 reply to the ping. this gives us a headache every time we log on to our games or applications on the internet we get disconnected a lot of times. on the third month we had a two (2) days of no connection, we called *1888 they gave some instructions about IP and ping and from the looks of it i think they are trying to diagnose if the problem was in our PC connection at home they were assuming that smartbro connection is fine but in the end of our conversation with that customer care representative it only comes down to “Sir there is a problem with one of our Sub Station they are fixing it ” so i ask them when will the connection resume and they answered “keep on browsing a website to check if connection has resumed”. so basically, calling 1888 is useless cause then you will still have to wait for the connection to resume. bottom line, the problem is with smartbro not with our connection at home.

the following months were even more stressful. Saturdays and Sundays we play offline games because we keep getting a “disconnected to host” (something like that) whenever we ping smartbro’s IP because we are again experiencing disconnections. when ever we click on Repair on the Network Neighborhood Icon on the taskbar windows was unable to repair. we tried calling 1888 again but something i noticed is that the customer care representative, not the same person we called a month or two before, does the same set of instructions for us and after he fails to detect the problem he does the same thing telling me to wait cause he will try to check the connection on something and then talks back at me and says there was a problem with one of our substation and they are fixing it. it seems to me, everything they say is scripted. the funny thing is the other calls we made after that call (when we get another disconnection) the reasons were “there was an earthquake in taiwan” and “may bagyo sa luzon” these reasons i can understand. I am a Computer Database Programmer and somehow i understand how things would work but somehow im quite disappointed with the current technology that smartbro really has and how they brag about it on TV Advertisements.

Today is July 9 2007, we started Smartbro last december 25-30 as Evaluation and officially started it January 1 2007. it has been Four(4) days since we last played Online Game Ragnarok Online (MY GOD this game can even run on Dial Up Connection). for four days the connections goes back in and out. for every 10 - 15 ping replies i get with an average time of 42ms per reply and sometimes it jumps to 1342ms, we get a 1-4 request timeouts. Call Customer Care ? ASA pa ako. at this moment i have come to realize why i hear news about Customer Going Wild on the phone , people banging their keyboards when getting mad (poor keyboard by the way, they are not to be blame for this).

so i told my sister why dont we just call SmartBro and have our subscription terminated. we are spending 999 Php per month for nothing at all, thats when she told me SmartBro had us when we signed a 1yr contract for our subscription.

I had to give it to SmartBro company, they really are indeed …. Smart
they made a fool out of us, their subscribers, and they got away with it legally.
can you blame me for expecting they would really give us 1yr connection like they said on their promotion? i havent read the contract, if it does say we must pay a total of 1year Connection Bills, then i strongly believe SmartBro has to do its part of the contract , give us the 1year total connection. because when we pay bills, walang labis, walang kulang. we are even thinking about not paying our bills anymore. >_<

right now im thinking about calling not 1888, but the smartbro branch in davao and ask for someone to check us here at home. but then again by the time they get here they will see AHH your connection seems fine, we can browse to Yahoo.com and when they leave it would probably goes back to its putol2x connection. only this time i will ping the IP and i will not close the ping window and show it to them when they get here XD.

Maybe if we pay the 500 peso upgrade on our SmartBro Antenna they would give us a full connection ?

Why Would you Delete my post ? probably bcuz im sooo right

Popularity: 3% [?]

The trouble with SmartBro is not the speed of its internet connection but the speed of its troubleshooting.

I’m a new SmartBro subscriber and had SmartBro installed in my father’s house a month ago in San Fernando, La Union (The service contractors came at around 8:30 p.m. on a Saturday, imagine that). A week later, the internet connection became errant and then later on there was no more connectivity; if there was any connection, it would only be for a couple of hours in the wee of morning.

Everyday for two weeks I kept calling SmartBro’s hotline to request somebody to fix the problem. I asked the hotline representatives to have the contractors come on a specific time of the day (in the morning) as I was using the connection for my home office. The service contractors came twice unannounced though, without texting they were coming to fix the connection (and always after 5 p.m., when I was out). Attempting to solve the problem, the service contractors said that the problem was with my computer and that I need to have it reformatted. Without leaving a report behind, as I was out, they said they were coming back the next morning to speak to me. Of course they didn’t the next day. I was ready to have my pc reformatted and have another one configured to Smartbro. I needed to speak to the contractors because it seemed that my pc was running well with a Dial-up why doesn’t it with SmartBro?

Frustrated, I called the hotline and asked the customer service for the Smart Wireless contact number in our area (the number doesn’t work). We then went to the Smart Wireless office. The personnel there promised to have the contractors fix the problem. For the nth time they didn’t.

I told someone from the hotline that I was going to write SmartBro a “Letter of Complaint, with a Demand for Disconnection and Refund” and that even if I have a one-year lock in period, any pretermination of the contract would not amount to my breach of the contract with Smart (instead it is the other way around). Someone from Smart Wireless in Manila called to apologize and promised to send someone fix the problem on a Saturday. Again, nothing happened.

Monday, I called the hotline to say I’ll make good my intention to preterminate the contract and that if everyone in our place hears of this misfortune, I’m sure it’s bad PR and advertising for SmartBro.

Finally, another set of contractors came and fixed the connection by replacing the cables. Yun lang pala ang problema bakit it takes too long for Smart to troubleshoot? It seems that it doesn’t care for the subscriber once he has signed the contract, thinking it could get away with the so-called “lock in period of one year”. Well, “lock in period for a year” doesn’t spell a thing if SmartBro itself can’t perform its end of the contract. We ain’t stupid.

Popularity: 2% [?]

I’ve installed a router lately and I’ve noticed my DL speed went up. From the usual 30KB/s to 65KB/s, I can now download around 100KB/s to 270KB/s, sometimes it tops 420KB/s depending on source.

(more…)

Popularity: 6% [?]

I would like to tell you a story of my life when i started using SmartBro.

SmartBro gave us a Five(5) days (as i recall) evaluation period and installed the smartbro connection to our house. during those five days, we were glad to have an internet connection at home, there were no frequent disconnection, no lags, downloading a 6mb file took about 30-45 minutes unlike what smartbro promises (384kbps) the download speed went to 56kb./sec but thats ok, im not entirely into downloading files so i let smartbro get away with that one.

so in the first month connection was OK we can connect to the games W/O a problem. on the Second Month started to experience disconnections. when this happens we ping 203.84.191.216 or 10.0.0.1 and we notice a couple of “request timeout” after 10 reply to the ping. this gives us a headache every time we log on to our games or applications on the internet we get disconnected a lot of times. on the third month we had a two (2) days of no connection, we called *1888 they gave some instructions about IP and ping and from the looks of it i think they are trying to diagnose if the problem was in our PC connection at home they were assuming that smartbro connection is fine but in the end of our conversation with that customer care representative it only comes down to “Sir there is a problem with one of our Sub Station they are fixing it ” so i ask them when will the connection resume and they answered “keep on browsing a website to check if connection has resumed”. so basically, calling 1888 is useless cause then you will still have to wait for the connection to resume. bottom line, the problem is with smartbro not with our connection at home.

the following months were even more stressful. Saturdays and Sundays we play offline games because we keep getting a “disconnected to host” (something like that) whenever we ping smartbro’s IP because we are again experiencing disconnections. when ever we click on Repair on the Network Neighborhood Icon on the taskbar windows was unable to repair. we tried calling 1888 again but something i noticed is that the customer care representative, not the same person we called a month or two before, does the same set of instructions for us and after he fails to detect the problem he does the same thing telling me to wait cause he will try to check the connection on something and then talks back at me and says there was a problem with one of our substation and they are fixing it. it seems to me, everything they say is scripted. the funny thing is the other calls we made after that call (when we get another disconnection) the reasons were “there was an earthquake in taiwan” and “may bagyo sa luzon” these reasons i can understand. I am a Computer Database Programmer and somehow i understand how things would work but somehow im quite disappointed with the current technology that smartbro really has and how they brag about it on TV Advertisements.

Today is July 9 2007, we started Smartbro last december 25-30 as Evaluation and officially started it January 1 2007. it has been Four(4) days since we last played Online Game Ragnarok Online (MY GOD this game can even run on Dial Up Connection). for four days the connections goes back in and out. for every 10 - 15 ping replies i get with an average time of 42ms per reply and sometimes it jumps to 1342ms, we get a 1-4 request timeouts. Call Customer Care ? ASA pa ako. at this moment i have come to realize why i hear news about Customer Going Wild on the phone , people banging their keyboards when getting mad (poor keyboard by the way, they are not to be blame for this).

so i told my sister why dont we just call SmartBro and have our subscription terminated. we are spending 999 Php per month for nothing at all, thats when she told me SmartBro had us when we signed a 1yr contract for our subscription.

I had to give it to SmartBro company, they really are indeed …. Smart
they made a fool out of us, their subscribers, and they got away with it legally.
can you blame me for expecting they would really give us 1yr connection like they said on their promotion? i havent read the contract, if it does say we must pay a total of 1year Connection Bills, then i strongly believe SmartBro has to do its part of the contract , give us the 1year total connection. because when we pay bills, walang labis, walang kulang. we are even thinking about not paying our bills anymore. >_<

right now im thinking about calling not 1888, but the smartbro branch in davao and ask for someone to check us here at home. but then again by the time they get here they will see AHH your connection seems fine, we can browse to Yahoo.com and when they leave it would probably goes back to its putol2x connection. only this time i will ping the IP and i will not close the ping window and show it to them when they get here XD.

Maybe if we pay the 500 peso upgrade on our SmartBro Antenna they would give us a full connection ?

Jean Peter Paredes
SmartBro user
Davao City Philippines
Service Reference Number 1010186852

Popularity: 55% [?]

Sorry guys for this question of ignorance. i dunno how to measure speed. Bandwidth meter ba? Di ko alam kung pano gamitin un. pls pls help me.. thanks po

Popularity: 6% [?]

Have been trying to get Smartbro internet to function since Oct ‘06, its now July. Guess I’ll just have to wait out the ironclad contract so I can stop paying monthly for service I can’t receive.

Smartbro internet presently starts about 1000 AM daily and goes off about 2 PM. That gives me a 4 hour window to do whatever I can. The rest of the time it just doesn’t work. Have tried 2 different computers and then had the parts tested for both pc’s , then had them updated with advanced OS’s. Its not my equip., its the service that’s faulty.

Or……Smartbro sold more broadband than they could service (too many clients). Weekly calls to Smartbro has gained very little improvement. It just don’t work, and I’m still paying!

Popularity: 2% [?]

Hi. I am not really that technical so pardon this question. I just bought a Linksys IP camera thinking that I can view it through the web with my smartbro connection.

Was able to install the camera and can view it through my local pc in the office. However, tried testing it and tried viewing it remotely through the web… unsuccessful. I am using a router in the office. My IP cam is wired into the router.

I called Linksys customer service. They told me that it is possible that smartbro issued me a private IP address. And also, i am operating daw with two firewalls, one in the router and the other, smartbro. Can some please help me through this. Maybe there is a way to work around this firewall or IP address problem.

Popularity: 7% [?]