Hi Fellow Smart Unfortunates,

I already called Probe TV and report our problem regarding false advertisment, customer unsatisfaction and product crap of Smart Bro-ken. I was just wondering if anyone of you out there that are willing to take part in this to call this number 9229273 and ask for the segment department. The more calls they recieve, the larger the possibilities that our problems will be heard. Like me living in an area where I dont have the luxury of choosing a phone line to use is why I am keeping my connection with smart Bro-ken for 1 1/2 years just to have an internet connection paying as high as dsl subscription but same or slower than dial-up connection.

Let our voices be heard, maybe this is our chance… So join me in my quest for smart to answer our questions whether their network cant handle the number of subscribers that they now have or they still dont have the proper technology to set-up a real wifi internet service just like in other countries.

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Hi to all SmartBro(lok) Subscribers, Recently I tested all ports if they are opened, closed or blocked by SmartBro, and I found that the all common ports and other ports are closed or blocked, even the port 25 that used in SMTP are blocked!

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I’m suffering with an average download speed of 10KB/sec. and an average of almost 10 server time-outs per day… in fact it took me almost 3mins to just browse this page… i had already reported my situation to the customer service but it’s almost a month and i didn’t feel any change… HELLO!! is there anyone who can help me?!… (my location: hermosa, bataan)…thank you for any help or advice you could give….Godbless us all!Ü

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Hello. I have a prob, mga tol. I can’t seem to access 169.254.1.1. If I’m not mistaken, that’s how you access the configuration settings for the Canopy device stuff/ chuva. When I type that in my browser, the page cannot (and has never been) found. Why kaya? Anyone have any ideas?

Well, the story is that the “Smart” “Technicians” setup my Smart Bro internet connection on another CPU. But that CPU got defective so we changed to a new one and now I guess that’s the reason. But then how do I access it still?

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We got 2 accounts with Smartbro January of this year. We have 2 PCs so we got each one a smartbro connection…thinking it’s better than DSL.

So let’s name smartbro connection 1 as SB1 and smartbro connection 2 as SB2. so SB1 is connected to PC1 and SB2 is connected to PC2 which is my PC. So SB2 was connected first, it was working. then 3days after, SB1 was connected to PC1 and it didn’t work…they said that PC1’s LAN card is busted and we have to replace it. When the smartbro guys left…we tried to connect the adaptor of SB2 to SB1(PC1) unit and it worked… AND THEY SAID THAT THE LAN IS NOT WORKING!!! so i called in and told them to just replace the adaptor…maybe their adaptor is the one not working. so they came and replaced it…but it still didn’t work, so again they said that the LAN of PC1 isn’t working. So i showed them some MAGIC(ggrrrr). i removed the adaptor of SB2 and connected it to SB1 and it worked…THEY TOO WERE AMAZED! so there, (how pathetic diba) they just left the adaptor with SB1 and replaced mine instead.

The next day… I lost my connection for 3 consecutive days…so i asked for repair again… did some troubleshooting over the phone and nothing happened…so they sent some technicians again…and they replaced SB2 unit but still they can’t get any connection…. when they weren’t able to fix it…guess what they told me……. “ma’am, it’s ur LAN that is busted. You have to replace it”

“HUWAAAATTTTTTT!!!!” how the F*CK did it happen when mine was working perfectly fine the first place. and trying to remember that it was the same statement when they weren’t able to fix PC1’s connection….

So, is it smartbro’s tech protocol to tell the customers that it’s their LAN that is busted whenever their puny little brain can’t fix the connection. Pity to those who believed and did replace their LAN cards coz those stupid technicians said so. tsk…tsk…tsk…

What we did was, bought a router and used SB1 for both PCs and it’s working. MY LAN IS WORKING!!! it did work but it’s always disconnected. whenever i report it they would say that they are fixing their base station of sumthing… and SB2 still isnt working they would say that SB2’s signal is fine…BUT DUH! “WHAT GOOD IS IT TO ME THAT I HAVE SIGNAL WHEN MY UNIT IS BUSTED!!!” so they said…for the Nth time that they are going to send someone but no-one came. Last February….1month of no connection still from SB2 we called in and said we want to just cancel SB2 account (anyway we can use SB1 for both PCs naman) and you know what they said?
WE have to pay the disconnection fee of P10,000…WHAT THE F*CK!!!

Almost every weekend we don’t have connection from SB1, just to avoid hassled i don’t call them anymore thinking it’s useless. but it’s ENOUGH… THIS IS IT!!! They blew my top!!! we lost the connection Friday and had it only this morning of Monday April 30. but the connection is fluctuating. as in one minute meron and the next minute wala…and it goes on and on…NAKAKAPIKON NA!!! so i called them AGAIN! did some troubleshooting over the fone but then again, USELESS. they said they are going to send someone…AGAIN!!! to fix SB1’s connection that seems to be having problem in getting signal and to finally replace or fix SB2 which is now 4months not working. and ung connection ng SB1 NEVER STABLE…lagi DC or fluctuate….as in. kasi daw naka router…e &*($^&%^@*(& panong ndi kami gagamit ng router e ndi nga nila mapagana ung isa…kaya nga kami kumuha ng dalawa DAVAH!!!!

IM TIRED OF THIS CRAP!!! I would like to stop their service but why the heck do I need to pay P10,000 when they cant render the service i am paying for. we never failed to pay the bills they unfailingly send every month. we even pay for SB2 account which is not working at all. GRRRRRRRRRRRRR. SOBRA NAAAAA!!!!!!!!!!!!!!!!

I hope this letter gets to ABS-CBN or GMA and make public this crappy service. I know i am not alone. I’ve friends who share the same problems with smartbro.

SMARTBRO should not operate if they cant meet the subscriber’s needs. they should stop advertising their “GREAT internet connection” when it’s not even close to good after all.

UPDATE: I posted the letter above a week ago…now it’s been 3days of no connection at all, even the SB1…called the *1888 3 days ago and did some over the fone troubleshooting AGAIN!!! nothing happened…they said they will send someone over to fix both units but up to now…i havent heard anything from them. even gave them my 2 contact numbers to be sure they get to me…now i’m here in a computer shop ^%&(^%#*&^ we are paying almost 2k every month and still i end up in a computer shop. I AM FURIOUS!!!

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Change your portal password as soon as possible if you are using the default password given by your installers.

There maybe a possibility that your account can be compromised if you don’t change your password.

If you can’t change it for some reason (like an error or invalid email address which does not permit you to edit your profile) call Smart customer service and ask for assistance so you can change your password. I would also recommend to change the security question (ex: What is your favorite color? etc) in your profile while you change your password.

If somebody has access to your default password and username and account number before, he can generate a new password using the “Forget your password?” link in the portal if he knows the answer to your security question. All these info are available to your installers if you don’t change your password and security question as soon as he goes out of your house after installation.

It may also be a cause of your intermittent problem if somebody else is using your paid account…so change your portal pwd after reading this suggestion and post in your comments.

Hope this helps.

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To those SMART WiFi subscribers in Meycauayan Bulacan whose Canopy is pointing to the cellsite near Sta. Clara Montefalco, start downloading stuff now!!! Why? Currently, SMART is re-assessing their bandwidth allocation for this cellsite, how do I know? I’m currently downloading using BitTorrent and LimeWire and my maximum download bandwidth is 2MBPS, yep, that’s right, ~2000kbps. You maybe asking, what good will this do?

6 months ago, SMART did the same thing, they removed all bandwidth limitations for all users connected to that particular cellsite, then they measured the maximum bandwidth being consumed by the cellsite and will allocate that bandwidth for that cellsite. If everyone starts downloading NOW, the bandwidth usage will spike up and they will have no choice but to allocate a larger bandwidth. You may be asking, if there are 10 users, and each is allocated 384kbps (max), then its a maximum 3840kbps for a cellsite, right? WRONG. SMART has some program running bandwidth allocation for each user. If a user is only using, for example, one browser to connect to the internet, the program will only allocate a percentage of your allocated bandwidth to your browser, so if you have multiple connections requesting data all at the same time, the program will have no choice but to give you your maximum bandwidth allocation. How do I know this? Very simple, try browsing using only one browser and check the bandwidth using a tool like ‘NETSTAT live’, then use LimeWire and check the bandwidth.

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I had two PC set up in our place and they are connected to smart bro via a LAN hub. When using them simultaneously and connecting to the internet, it would redirect the site to its log-in page. I would then enter the required information, but for a few seconds it would then redirect the site to the log-in page.

I would gladly appreciate it if there’s a solution on this.

Using one PC though is ok, this kind of problem is not encountered.

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december 2006, after the typhoon, halos nawalan na ako ng internet connection. wala ako ng magawa kasi nde ko ulam kung paano. sinsasabi ko sa kaibigan kong agent, now an agent coordinator, na may problema nga ako pero wala rin syang magawang aksyon kasi sa promotion lang sya. nabanggit nya na may Hotline ang smart bro.

first week of january, 2007, nakapagfile ako ng complaint. we made too much troubleshootings. halos araw araw akong tumatawag pero yun parin, sasabihin lang “thank you for your patience sir, is there any questions regarding smart bro?”.

last of of january, narequest na ako sa kanila ng tao para macheck ang internet connection ko.

tech support: hindi po pwedeng magpadala ng tao ng ganoon kadali hanggat hindi natin sure na wala nga kayong connection????

paano nila malalaman na wala akong connection kung hindi nila iche-check????

my last call if im not mistaken is feb.1, 2007, nasundan yun ay siguro mga feb 23 na. yun pa rin ang sinasabi nila. i told them baka naman PC ko ang may diperensya… sabi nila, station daw ang may problema. inaayos na daw ng engineering department.

so i went to a wireless center, nakapagtaas talaga ako ng boses kasi almost two months na akong walang internet connection tapos, may bill pang dumating, naabala pa ako. after two days may dumating na tao ang smartbro, from sendfar, they changed it to canopy, that was i think first week of march. okey naman, sometimes napuputol lang pero tanggap na yun kasi wireless eh… may dumating na naman akong bagong bill stating my threee month unpaid account. complaint naman ako sa wireless center.

bakit ganun? sinunod ko naman procedues nila. nagobserve ako. naghintay ako, tapos they are asking my to pay those bills??
so, compliant nga ako at ng icheck nila, ayon sa report daw, january 24 lang ang una kong complaint!!!! ha?

hindi lang sila madaya, napakasinungaling pa….
i follow daw yung complaint ko. hanggang ngayon wala paring result…. 4 months na ang bayaran ko. ewan ko kung anong mangyayari….

ang sa akin lang kasi, kung babayaran ko yun, mauulit na naman eh… sinunod ko procedutres nila. naghintay ako, nagobserve ako, may complaints ako. sana lang gawin din nila ang part nila. hindi puro promotions ang inaatupag. isipin din nila ang mga existing users.

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