Misfortunes of Smart Wifi and Smart Bro Customers

Archive for April, 2007


SmartBro relocation

Apr 7, 2007 Author: bullet | Filed under: Customer Complaint

I have requested a relocation of my Smartbro since Mar.17 but has not received any feedback until now (Mar.29).

I have called SmartBro customer hotline and according to them there was a called made to me last Mar.20 but the line is unattended (I’m also using a Smart phoneline). They checked the system but there was no other call after that. I was advised to follow-up the wireless center where I applied. However, during the application at the wireless center, I was advised to wait for a call or make a follow-up thru the hotline *1888.

Anyway, I tried calling wireless center at festival mall but there was no answer everytime. So, I’m stuck and don’t know what to do.

Popularity: 1% [?]

Can’t send email from Microsoft Outlook

Apr 7, 2007 Author: tedm@mozcom.com | Filed under: Customer Complaint

I recently installed Microsoft Office 2007. I now cannot send email through my Smart Wifi connection.

Note that my incoming mail is all coursed through mozcom.com but outgoing goes through Smart Wifi with my mozcom email address tedm@mozcom.com showing as the return address. Can anyone assist me in fixing this problem.

Technical support has been useless for the past 5 days, with 3 technical reports filed by their people and the technical people telling the operator to tell me it is now fixed 2 days ag - NOT!!!! I need assistance as I have a backlog of important email to send. HELP! Thanks tedm@mozcom.com

Popularity: 2% [?]


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