Lam ko pwede natin taasan ang UL (uplink) and DL (Download) ng antenna(canopy) can we ask kung ano setup ang ginawa ng technical team ng smart kung ano ang default setting na dapat nila ilagay or configure nila sa antenna, gusto ko lang malaman kung ano ang default na DL and UL config ng antenna.

And kung pano namin na ma secured o tama ang ginawa ng contractor nyo, wala kaming kalaban laban sa bagal ng connection nyo. kung cno ang nakakita ng configuration na ginawa ng contractor pwede nyo po ba share ung browser link kung san nila config ung antenna. sana mag tulungan tyo parang niloloko tayo ng smart, tinawag pa sila smart (wais sila mangurakot) sana kahit 384 kbps lang makuha naming UL and DL masaya na kami…

Popularity: 2% [?]

Things to do when Fieldman set-up your SmartBro.

1. When SmartBro Fieldman comes to your house & set-up your antenna make sure that you can easily access your antenna like moving it 360 degrees so you can easily scan for other base station if your speed is slow.
2. When you have internet connection dont let the Fieldman go away check first your download speed, make sure your download speed is 40 to 50 KB download some files from winamp.com, chikka.com or anything that give full speed bandwidth download.
3. Check for ping, go to Start -> Run -> type cmd then ok -> type ping google.com -t this will check your internet connection

example:
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C:\>ping google.com -t

Pinging google.com [64.233.167.99] with 32 bytes of data:

Reply from 64.233.167.99: bytes=32 time=249ms TTL=236
Reply from 64.233.167.99: bytes=32 time=244ms TTL=236
Reply from 64.233.167.99: bytes=32 time=250ms TTL=236
Reply from 64.233.167.99: bytes=32 time=244ms TTL=236
Request timed out.
Reply from 64.233.167.99: bytes=32 time=253ms TTL=236
Reply from 64.233.167.99: bytes=32 time=247ms TTL=236
Reply from 64.233.167.99: bytes=32 time=248ms TTL=236
Reply from 64.233.167.99: bytes=32 time=249ms TTL=236
Reply from 64.233.167.99: bytes=32 time=247ms TTL=236
Reply from 64.233.167.99: bytes=32 time=245ms TTL=236
Reply from 64.233.167.99: bytes=32 time=251ms TTL=236
Reply from 64.233.167.99: bytes=32 time=248ms TTL=236
Request timed out.
Reply from 64.233.167.99: bytes=32 time=253ms TTL=236
Reply from 64.233.167.99: bytes=32 time=250ms TTL=236
Reply from 64.233.167.99: bytes=32 time=247ms TTL=236
Reply from 64.233.167.99: bytes=32 time=248ms TTL=236
Reply from 64.233.167.99: bytes=32 time=249ms TTL=236

Ping statistics for 64.233.167.99:
Packets: Sent = 19, Received = 17, Lost = 2 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 244ms, Maximum = 253ms, Average = 248ms
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having 1 Request timed out is ok but 2 or more is not good. if you have 2 or more Request timed out your download will stop then resume again, other example is when you play online games you will be disconnected to the server.

Popularity: 10% [?]

sorry for this rant, or if this scenario is so common already it’s like flogging a dead horse. anyway i’d like to share my negative experience with Smart BRO(ken) so that those among you still considering to acquire it for your “broadband” ISP needs would think twice, thrice, maybe ten times before really springing for it.

Is it just me or has somebody else noticed this: yesterday afternoon and early this morning I was calling Smart BRO-Ken tech support (i guess you know why) and couldn’t get through. After being told by the voice response system that I will be forwarded to a customer service representative, the phone just went silent. No hold music! I don’t know if I’d be happy not hearing repetitive and annoying hold music but I don’t have an idea either if my call is still alive or if it’s hung up somewhere. After some five minutes of silence I did a couple of retries. Ganon pa rin. Then finally I tried connecting to the “new application, press 1″ and lo and behold I finally got hold of a customer service representative fast! It’s probably NOT coincidence because it happened both yesterday and today.

Pag tech support ang itatawag mo or you want to someone from their billing dept, iiwanan kang nakabitin sa ere. Pero pag new application or following up on new application, ang bilis sumagot!

So in short…aggressive sila sa pagkuha ng new customers pero existing customers hindi maalagaan! Grabe, bastusan na ito! Can we complain to the DTI? Even the lock-in period reeks of the spirit of “no return no exchange” to me (and that was already outlawed years back)…if only I can quit their service and not be required to pay the pre-termination fee because I’m still within their 1 year lock-in, I would have shifted to a different ISP already. Mas reliable pa ang dialup eh.

/Andre Cruz
Smart BRO Service Ref # 101-007-3995

Popularity: 2% [?]

one or more base stations are located in one particular area……….each base stations has its own bandwidth…….. lets say one base station has a bandwidth of 10Mbps and 100 users are connected to that base station, [10,000/100 = 100) therefore each of those users will be receiving 100kbps.......

reasons for intermittent connections

• kapag wireless internet tlgng unstable ang connection xe pwedeng makaapekto ang mga infrastracture, puno, at kung anu pa mang nkhrang in-between ur canopy and the base station [kahit mga nalaglag na dahon sa puno nakakaapekto and even rain]

• We always have unstable connections between 9am-12am or even worse 7am-1am imagine 18 hrs na unstable ung connection tpos sobrang bagal pa ranging from 7KBps to 16KBps (or 56kbps - 128kbps)… tpos ung remaining hours the speed ranges from 35KBps - 48KBps (or 280kbps - 384kbps)…………The reason for this is: dun sa 7am-1am, “madaming user ang nakaonline which means pinagha2tian natin ung speed ng isang base station”. As for the remaining hours, normal ang bandwidth ntin (280kbps - 384kbps). The reason is MADALING ARAW NA KASI, wala na gaanong online xe tulog n ang mga tao. Kaya ung mga taong laging puyat or insomniac na tulad ko lang ang nakakaenjoy ng fast speed sa madaling araw. Ayaw nio maniwala? try nio mag bandwidth test sa madaling araw ng 1am-5am…… the result will range from 300kbps to 384kbps.

• dun sa places n tulad ng probinsya…….. ok lng ang smartbro dun xe ala pa gaanong subscribers…. I have a friend na wlang problema sa smartbro probinsya. He told me that 10-15 subscribers lng ata cla dun sa lugar nila

reason kung bakit baliktad ang Dload speed sa Uload speed.

• ganun tlga xe ang theory ng wireless internet, UPLOAD SPEED IS GREATER THAN OR EQUAL TO THE DOWNLOAD SPEED. Inde cia tulad ng asymmetric dsl (ung phone line ang gamit) na ang DL is greater than UL.

BOTTOMLINE

• the bottomline here is “SMARTBRO REALLY SUCKS”. Wala silang ginagawa para i-improve ang service nila.

SOLUTION

• smart should increase the bandwitdth or the capacity of each base station.. Ang nangyayari xe ay hakot lng cla ng hakot ng customers pero ung ung service nila pabulok ng pabulok.
• switch ISP… lumipat n kau. Pero kung ala kaung choice dahil smarbro lng ang available sa area nio, la na taung magagawa dyan pwera n lng kung magsama-sama tayong mga users na magfile ng complaint sa NTC o kaya nmn ay kontakin ntin ang media.

I WISH NALIWANAGAN KAYO SA POST KO………..my objective here is mahikayat kau na ipa disconnect nio n ang smartbro nio after ur lockin period at maghanap na kau ng better ISP. At dun nmn sa nagplaplanong mgsubscribe sa smartbro, don’t you ever think about it. It will be just a waste of time and money…………

Popularity: 6% [?]

I have two Smart Bro connections. One is eighteen months old, the other three weeks. The connections are linked to form one FAT pipe using a load balancing router. Both connections were working fine and I could have been more pleased until 4/4/07 when I started get connection drops and speed fluctuations from both connections. I assumed a transient network problem was to blame, but on Black Saturday noticed that the antennae pole had fallen down. I still have a connection as I literally live next to the base station (87 ft according to Canopy’s status screen). But obviously with the antennae lying on the roof unaligned, I am not getting an optimal connection.

I contacted Smart Bro immediately and explained what I had discovered; adding that I thought that the weight of the two subscriber modules may have been too much for one pole to support - the CS seemed to understand and reported that a field visit was needed and someone would contact me.

I just called Smart Bro CS for a follow up - they informed me that the fault had been fixed! I checked my roof and explained the problem again; observing that I probably would have noticed their techs on my roof - unless they had wings. It took me almost twenty minutes to get CS to grasp that I had two connections - English and Tagalog descriptions made no difference - so it’s not a language barrier issue. The CS staff made me walk through they typical troubleshoot and informed me that they would assess the problem again, but that a field visit probably would NOT be needed.

Popularity: 1% [?]

I noticed an increase in my download speed just last month… Normally, I only got 45KBps d/l speed and that’s max and until recently, it got up to 62-65KBps.

I am on SmartBRO 988 Plan. I guess, they have upgraded their service huh?

Popularity: 7% [?]

Ask lang if wala bang problema sa Smart Bro ang Windows Vista? Tnx

Popularity: 3% [?]

Guys, can’t we form a serious Class Action Lawsuit against this BIG SMARTBRO / WIFI SCAM?

I mean, instead of just posting our frustrations, we can open a dedicated thread to petition signatures for a CAL. We need to get a good lawyer.

This HELL must stop. We’ve been trapped in this for a year, and they also renew it automatically if it ends. Be sure to call them in advance that you don’t want to continue your subscription. One year is enough hell to deal with their crappy technical and customer support. And they have the nerve to sue if you don’t pay. Evil to the core.

Please, whoever is capable of opening a dedicated section for CAL, here or on some other website, do so. We need to act together. I’ve read stories of people forced to pay for SmartBro service that they didn’t receive. If we take on them one by one, we can’t do anything. We must take on them in full force and in the manner they play.

PLEASE!!!

Popularity: 6% [?]

We moved last february 1 and until now the internet service hasn’t been taken care yet. The equipment’s still in the old place and nobody has even bothered to call to inform us of what’s going on. I already went to the wireless center thrice and all i can get is them saying that they will be following it up. I already called the customer service thrice too and get the same thing. The customer service reps were nicer though and i can really feel that they wanna help and were really trying to do something about it. But it would be much nicer if people in every department will do their job… effectively and efficiently.

FYI: When I ordered for the service, it got installed in less than a day. And I’m just wondering why it’s harder to move it. Another thing, i am tempted to order globe’s internet service. And oh by the way, i think smart got too excited to install our service that they forgot to have us sign a year of contract with them.

Popularity: 1% [?]

During the first week that i was using this smartbro, the connection within my LAN using Hub alone is ok… I have two lancards in my main internet server. i connected the cable from the smartbro to the 1st lancard and have the connection of the other lancard sa hub ko. then 2 more cables connected to the hub, kinabit ko sa 2 laptops ko. i was quite happy with it for the first 1 to 2 weeks but after that… i can share files but can no longer share the internet through my LAN.

How come this happened? I dont get the logic… Since, it worked before.. i dont know why its not workin anymore now.

Anyone does have the idea?

Popularity: 2% [?]