Nakakaranas ba kayo ng pag-bagal sa area niyo specialy sa Molino?

Super bagal ang internet dito mas mabagal pa sa dial-up tapos ng babayad kami ng 1000 pesos every month.

Kung may papayo kayo dahil mag papalit kami ng ISP ano ang maganda?

Popularity: 2% [?]

Just today I got my bill from Smart Bro. It included a small card for an anniversary offer of 1 month free broadband service. Right off the bat, I knew there was a catch, and it didn’t take me long to get to it: I can only avail of the promo if I renew my lock-in period.

I was thinking this could be an early April Fools joke, but it came complete with an application form, and an additional deal to get a cheap cell phone package for a monthly fee. They were not kidding.

What nerve for a company with a less-than-satisfactory service to want to get you to extend your lock-in period, in exchange for 1 month of crappy Internet. It’s like offering someone free garbage. Obviously, I passed on the offer.

Dear Smart Communications, if you wish to retain your customers, do not treat them like idiots. (We have more knowledge and can set up Canopy hardware better than your technicians can.) Instead, stay true to your “7x faster than dial-up” claim, and be more detailed than “technical activities ongoing”. Because providing a better service will always be superior to gimmicks and promos.

Popularity: 2% [?]

I had the misfortune of availing for a Smart Bro connection, which has one of the worst internet connection services and after sales support I have ever encountered in my entire life.

Being a consumer, I definitely have a list of expectations from every purchases I make be it products or services.

For an internet connection, I only have the following expectations:
1. Seamless and fast internet connection
2. A very responsive after sales support

Unfortunately, these expectations are not met by Smart Bro. Just to enumerate problems I have encountered with them:
1. I have been experiencing intermittent connection since day 1.
2. I had more than 5 service visits from them because of the problems I have been consistently experiencing.
3. It takes them so long a time to respond to my problems and queries. Especially after Reming super typhoon, it took them exactly 3 weeks before they can fix the wireless antenna. AND I STILL GOT BILLED FOR THAT THREE WEEKS!
4. I have been experiencing consistently the same problems and it goes without saying that the real fix for the problem has not been employed.
5. Their after sales support cannot do anything at all and they had to rely on their on suppliers to fix the problems. Technically, they seem to be very dependent on their suppliers.
6. Their call center agents are not knowledgable whatsoever of handling irate calls. They are not really.
7. Their technical support must not be called a technical support but a coordinating support becaues all they can do is coordinate my problems to their suppliers.

Some of the 7 problems I have experienced with them.

So I say, given the power we consumers have, IT IS TIME FOR A REVOLUTION AGAINST THESE COMPANIES WHO MILK OUR HARD-EARNED MONEY WITHOUT REALLY DOING THEIR JOB IN PROVIDING QUALITY PRODUCTS AND SERVICES.

DOWN WITH SMART BRO!

Popularity: 2% [?]

Hi!

I want to host my personal ftp server or web and also running MS SQL Server, like what i did to PLDT MyDSL (Dynamic IP). If i am not mistaken, Smartbro/wifi has shared IP but could it be possible? For now i can ping my IP (203.84.174.118) , but still could not connect to my host pc. I believe everything were configured well aside from canopy configuration. Does it still need of port routing found in their CANOPY or Wifi antennae? Please anybody could give an idea.

Thank you very much.

Popularity: 2% [?]

Since PLDT owns Smart, or it’s one of their sister companies, shouldn’t we be allowed to transfer to PLDT myDSL XPERIENCE if Smart Bro doesn’t work for us?

Just a suggestion, did anybody else try to ask this yet, I’ll ask this next time I go to a service center.

Popularity: 4% [?]

For 12 days I’ve been reporting this stupid DNS error to the Customer Supot of SMART BRO but all they do was record these errors and make those redundant troubleshooting and error reports, and send these over to their “Higher Technical Group” which seems more like “GHOST EMPLOYEES! my goodness! Are they even reading these reports that their customer supots are sending?!? Or do they even exist?!? and i can’t have my rebates din daw kase the requirement was for me to wait for the connection to be restored! eh wala ngang connection eh!!! and i don’t plan on continuing this stupid service! grabe, ang BULOK ng SMARTBRO! BULOK! Capital B!-U!-L!-O!-K!BULOOOOOOOOOKKK!

Popularity: 5% [?]