So nag-reklamo ako sa pagkawala ng internet ko. The connection was there but the internet was simply “unreachable”. So tumawag ako sa tech support ng Smartbro. Ang sabi nila… may activity dun sa base station. Ang sabi ko… ano yung activity? walang masabi ang loka. di daw alam. ayan… sabi ko kung gusto nyang malaman kasi kilala ko yung may-ari nung bahay kung saan naka-base ung cellsite nila. Ayun! check ko daw uli after two hours. After two hours… hahaha! ayos na naman ung internet ko. Suuuss!!! kung di mo pa tatakutin…

Nga pala, for those na gustong pabilisin ung smartbro connection. I think nakuha ko na ung configs.

First: Run gpedit.msc (group policy editor). Ingat lang kayo sa paggamit ng tool na to. Walang sisihan.Ung Windows kasi nagreserve ng 20% ng bandwidth para sa ‘personal’ na gamit nito. E kaso, nangangailangan din tayo ng extra pang bandwidth kaya kukunin natin to. Sundan nyo lang to: Local Computer Policy > Administrative Templates > Network > QoS Packet Scheduler > Double-click Limit reservable bandwidth > Enable > Bandwidth limit% set nyo to 0. Tapos click OK. Di na kelangan ng reboot. Ok na yun.

Next: Change nyo yung QoS config ng canopy nyo. Access nyo to through Internet Explorer http://169.254.1.1. Tapos punta kayo sa Configuration > Quality of Service (Qos) Change nyo ung mga settings.

Tapos click nyo ung Submit tapos click nyo reboot para ma-save ung changes.

Finally: Test nyo sa http://www.dslreports.com/stest ung speed nyo.

Sa akin nag-shoot ng 400 kbps ung speed ko. Walang problema sa uTorrent.

Enjoy po. Kung di po nag-work sa inyo e… magpakabit na lang po kayo ng iba. Hehe!

Popularity: 4% [?]

Anyone knows how to use CNUT in upgrading canopy software/firmware? currently my firmware is 7.2.9 DES…

www.motorola.com/canopy

Popularity: 13% [?]

Don’t pay your next bill!

As subscriber, we must have documents signed prior to application of smartbro. sa tingin ko naman wala, meron ba sa inyo?

Di ba kayo nagtataka Smart Gold subcriber– they filter the applicants. baki kaya dito sa smartbro, hindi. basta process ka lang don sa cashier, wait for 2-3 days to have your internet connection.

Sa akin, the next day kabit agad….

Regarding the application…… sa tingin ko lang wala talagang formal agreement with this from smart to its subscriber…….. ano ba pinagkaiba na Smart Gold subscriber sa atin…. we are both postpaid subscriber of a certain service.

To cut it short….. wala habol ang smart kung di man tayo magbayad ng bill…

Tapos me new service offer ang ibang network…… cheaper pa at me phoneline….

Regarding don sa bill, Disconnection– states that at least one bill payment is missed. yeah! totoo, you’ll lost your connection after few days of your due date once you missed paying.

But to tell you guys, its very easy to reconfigure and get a new IP…… after few minutes you can continue your browsing…

Tapos isa pa guys….. this is a networking connection… thats why some of us shares the same IP. thats irony kasi as third world country… large% of the IP owned and assigned only to US and some countries… kaya patok ang networking…..

Basta….. once you are discontented with the service, don’t pay your bill… you’re just letting them fool you.

Ask me how to reconfigure your connection… and i will help you in anyway i can.

God Bless us all!

Popularity: 18% [?]

My subscription with Smart Bro is almost up and im looking for other provider. There is one PLDT NEXTGEN 995 per month, anyone you already tried this one or the globe speak and surf. I need advise, Tnx.

Denz

Popularity: 4% [?]

I run my computer, open internet explorer but nothing appears….. just an error mesage.

What is happening to my inetnet connection?

I went to the Smart Wirelesss Center but its closed because today is a Sunday. This is really frustrating because i go online everyday and today i cant log in to my favorite Online Game ConquerOnline. Nothing works, not mIRC, no IE, no Chikka, noYahoo!.

I am really mad at Smart, already 12 hours no iternet. I tried the basic troubleshooting stuff, checking connections, the power, and so on. I checked the Network connection properties nothing changed, its all the same way it is since those Cable(wireless) Guys installed my internet connection.

And no i have to go to an internet cafe 9 p.m. to open my mail, log in to ConquerOnline, and search what is wrong with my SmartBro connection.

This is a waste of time, money, and my patience. I want to through that stupid antenna thing away, the Smart tower is just 300 meters away from my home, why is there no internet?

I was searching for the SmartBro web siteand i stumble on this site because i thought this was their costumer service/help whatever site for costumers that just found out they have no internet connection, and want to know what the hell happen to their service. The service they are providing is just not acceptable.

Popularity: 6% [?]

Hello. I’m moving out of my current apartment and will be moving to Kingswood in Pasong Tamo. Would anyone of you know if they allow wifi there?

Second, how do I go about telling Smart that I have to move my antenna/account to Kingswood? Are there fees? And is this possible? Please let me know. Thanks.

Popularity: 4% [?]

I’m not an expert and I’m not in anyway affilated with Smart or Meridian. But below is my observation regarding SmartBro since i’ve been using it eversince they first tested it out here in Baguio City, yes, I’m one of the first to have this kind of service and I still have the basic (128Kbps/PhP788/mo) account/connection/service.

So, anyway, I haven’t have any major issues with Smartbro eversince it was installed. And since 2004, I only called them up around 5 times (as far as I can remember) and 2 of them, requesting Port Forwarding and IP Passthrough.

Ok, worst experience.. intermittent connection, which was fixed within 8hrs of calling them up.

Second worst experience, no connection… fixed in 3hrs.

and lastly, server has to authenticate me (https://portal.smartbro.net/) every time I boot back to Kubuntu & Fedora (which was fixed by a simple configuration on my distro).

So anyway, every single SmartBro subscribers are behind a NAT. Meaning, almost everyone here in Baguio uses a single Public IP Address (203.87.200.21). I would understand why they did this, cost… a single IP for everyone is way less expensive than a Dynamic/Static IP for each and every cxn.

We also connect via MAC Authentication and you won’t be able to plug in your POE from one computer to another without first logging in to the Portal Page. It’s much more effective to use a router and set it up to connect via DHCP.

Port Forwarding & IP Passthrough isn’t available. If it is, then imagine how many of us would setup their Apache… hehehe, 1 IP 10-20 Apache’s.. won’t work unless Smart configures a pointer. Don’t bother calling them up since I already did and also emailed them… got the same response, if I need a Static IP or an IP Passthrough (Static IP is much convenient) then I would have to subscribe for a Premium PPPoE service from Meridian Telekoms.

Port 25 / SMTP Lockdown is also implemented in all ISP’s and in all consumer accounts (business accounts are not affected). In sending out emails, you need to set your Outgoing Mail Server to Smartbro’s server (sorry I don’t know since I don’t use Smartbro to send email). If you need Smartbro’s POP3, then you don’t have to configure anything. But if you have a 3rd Party or Business/Personal POP3 account, just set it up as usual and just change the outgoing mail server or smtp server… If you want to bypass this.. then you have to subscribe to an IMAP service provider or use Google’s GMail… Why Gmail? Well, as you know, they use an SSL-enabled SMTP connection via port 587. So setup your outgoing server to point to smtp.gmail.com, make sure you check SSL and set up the port to 587… Remember.. it’s Port 25 Blocking/Lockdown.. not Port 587. And also yes, you may use other SMTP providers as long as they don’t use port 25.

What else, BitTorrent? You don’t need to ask them to open ports for you since they’ve implemented Port Triggers and as long as a specific port has been opened by an application from any account, that port would remain open even on the outside… Just be patient with BitTorrent since SmartBro’s NAT need time to resolve those connections… I’ve been using KTorrent and micro(uTorrent) and I havent’ had any problems yet.

Streaming Media will never be affected. SSL/FTP/whatever connections will also not be affected as long as you’re not the server.

As I see it, you just can’t serve pages, games, database, content, etc. And if you want to, use a free service provider…. http://www.110mb.com/ since they offer 2GB space, 1SQL, and Gigs of Bandwidth per month.. They also offer FTP & HTTP uploading with unzip features… Better check them out.

And if you have a connection problems, please don’t jump immediately into conclusion that the service sucks… if you’re using Windows, then expect that you may have consider reinstalling a program, restaking tcp/ip, and resetting winsock. Always try pinging an IP address.

And for those of you who’ve had very unpleasant experience due to a genuine connectivity problems, then by all means, call them up and ask for rebates and they’ll be more than happy to give them to you. Yeah, I did get a few days service extension. Also try asking them to personally take a look at the canopy and your computer…

One last thing, SmartBro needs to have a direct line of sight to a cell tower, falling leaves may cause technical problems. Better use a more stable connection like DSL or Cable (which has their own downsides due to old wirings and shared connections) if you keep on getting bad connections.

Maybe I’m just lucky I rarely get connectivity issues… even during the hurricane which toppled BillBoards and uprooted trees. – Dax Solomon Umaming

Popularity: 58% [?]

I’m from Baguio City a smart bro user for a month now… My internet speed is just good for browsing the internet.. i cant play online games(I get so Laggy when paying and even disconnected), cant download 50+megabytes of data(its very very slow) when downloading it goes like this at start of download it starts at arround 40+kbps/sec then suddenly goes 27kbps/sec going 21kbps/sec then 19kbps/sec untill it reaches 5kbps/sec drops to 4kbps/sec then back to 5 and i only completed 10% of the download.. sigh… dont even know what is the problem why its like this.. I applied for this sh…t so that i could browse the internet and play online games i know that i can not get a 100% lagless or flawless gaming experience with this smartbro but i didnt expect it to be this SH..TY!!! I called Customer support but didnt get no solutions…their technicians just said try light games.. i tried low types of games like RAN online coz this game has low graphics comparing to RF online.. but still so laggy my character and other characters doesnt even move now.. so i gave up online gaming for now and stayed on PC games.. I can still use my internet for assignments and browsing.. but still i’m not satisfied with this service… I’m just gonna call again and let them come and see for themselves and hope they dont worsen my connection… but i’m hoping that i could get some expert advise in these forum maybe your advice can help me fix this… BTW heres my email add just incase someone could help.. nephelim_01@yahoo.com

Popularity: 4% [?]

Im curious about Smart’s implementation of their SmartBro service. For some reason, when I tried downloading from rapidshare, it said that my IP was already downloading from the site. Now, I know it wasnt me downloading, so is it possible that im sharing my IP address with someone in the Smart Network or perhaps with a lot of other subscribers? I know it IS possible, but that could create problems in some internet applications… like for example, downloading from rapidshare.

Also, im sorry if I havent really gone through everyone’s posts in the forum, but, has anyone been experiencing loss of connection to SmartBro’s DNS servers? I can ping the gateway fine… But no replies from their DNS servers. What seems to fix it (sometimes) is a reboot of the Canopy antenna.

I can relate with some of my fellow subscriber’s complaints about the expertise of SmartBro’s tech support agents. I tried calling once to see what all the fuss was about, and I saw that the agent was hugely lacking in both product knowledge and professionalism. Coming from a call center myself as a tech support agent serving a DSL ISP, I know what I should expect in terms of troubleshooting and handling. But frankly speaking, man, they DO suck.

I’ve actually been a happy subscriber of PLDTDSL in mandaluyong for years now. I just got my SmartBro hooked up in my house in Bustos, Bulacan because it was the only broadband connection available in the area. After three weeks of service, im already running low in patience… Heheheh…

OH, and lastly, for some reason i cant access the Canopy antenna anymore from it’s IP of 169.254.1.1 I never changed it, and Im not behind a router.

Hello to all my fellow SmartBro subscribers!

Popularity: 4% [?]

Hey guys,

so i’ve had my smartBRO wireless installed a month ago, and everything is good with the connection up until now. Yesterday night there was a brown out in baguio city and it seems that the connection is disconnecting a certain amount of minutes and i don’t know if its a problem with server or with the frequency. I’ve never had this problem before up til now. Has anyone encountered this situation?

Next would be the NAT or portforward rather for Bittorrent programs and such, does anyone i mean anyone know how to open these ports so they are open and the dl is faster? i use the program azureus and never does the icon turn green for NAT. any suggestions?

One more things, is there any possible way to get a faster kbps dl rate, because i never had this problem in the states. all you gotta do is mess with the router config for uplink burse and downlink burst. any suggestions for th three will help. thanks

Popularity: 3% [?]