bkt po npakamahal magpa relocate, samantalang ang simple simple lang nung ginawa nung contractor, hindi naman nagpalit ng antenna.

Overpricing naman mashado!

Popularity: 4% [?]

Hi guys,

Meron na ba sa inyo na nakapag setup ng router para ma-enable yung port forwarding?

Hirap kasi mag filesharing, panay NAT Error. Canopy yung antenna na gamit ko ngayon. Salamat =)

Popularity: 6% [?]

Hello guys,

I’m a smartbro subscriber for 2 months na, so far so good naman speed ko makakakuha ako ng 384kbps, may problem now is how to share my internet connection to other pc in the living room. do i have to buy a router? kasi i bought a switch hub and i do cabling and still wla pa rin, i can share files pero pag mag internet na ako mag co-conflict yung ip add ko. i need help!!

Popularity: 14% [?]

ever since nung nagupgrade ako hindi na ako na DC,,,

SALAMAT NAMAN!!!

Popularity: 3% [?]

Hi Guys,

I live somewhere in Cabuyao Laguna where no Telephone Lines installed. Options for communication is only mobile phone or a wireless phone system that Liberty Phone, and Digitel’s Mango CDMA. I am an internet savvy and I cant live without the net. I am looking to subscribe to SMART BRO but I am hesitant if the service is good in our place. I have seen antennas on our place but not sure if it is SMART BRO. Since this group is all about their service, I am hoping that some of you will respond or comment to my post.

Popularity: 1% [?]

Hey people! I have question.

Is Wireless Fidelity (Wi-Fi) available for use with Smartbro. You see, I’m a new subscriber and I’d like to know if I could use a router to connect my two daughters’ PCs?

Any help would be greatly appreciated!

Popularity: 1% [?]

Well, for me, I’ve been using Smart Wifi broadband for a year and half but never encountered such as bad connections from the network nor the system.

I’m so disappointed about the bad blogs and bad forums they say about these services. Eversince I was connected to it never been had any problems about the services because I’m always connected and never been down to 286 kpbs when peak hours.

Sometimes I’m in the top of the world having 1.8 Mbps during night hours around 9 pm up to 5 am. Feeling so lucky because I have a T1 connections paying only at 998 a month.

So why should I be worry about the services of this company they absolutely awesome!!! More power to you SmartBro… God Bless you all.

Popularity: 3% [?]

Since puro scripted ang sagot ng mga call center agents, pwede din tayong magkaroon ng sarili nating script to answer them in a uniform way:

During Troubleshooting Dialogue 1:

Agent: Pwede ba tayong mag conduct ng basic troubleshooting steps?
Customer: Ano ba to yung IPCONFIG /RELEASE at /RENEW at restart ng PC, at pag pull out ng power supply and other cables ng POE (ito yung may tatlong ilaw)?

Agent: Yes sir/mam!
Customer: Gago nagawa ko na yang mga yan! Puro problema pa rin connection ko!

Agent: Kailangan talaga nating gawin to sir/mam!
Customer: E nagawa ko na nga yan! Walang nangyari!

Agent: Di ko kayo matutulungan kung di tayo mag troubleshoot.
Customer: Punyeta ang obligasyon namin magbayad di mag troubleshoot!

Agent: Sige na sir/mam.
Customer: Sige (tapos kunwari gawin nyo pinapagawa)

Agent: OK na ba? May internet na kayo pag nag browse kayo?
Customer: Wala pa! Putsa sabi na ngang ginawa ko na tong troubleshooting na to e! Bingi ka ba?

During Troubleshooting Dialogue 2:

(Ito ay para sa mga subscribers na biglang maganda tapos biglang papangit ang internet connection. For example, tuwing madaling araw mabilis ang internet pero pag tanghali o hapon pangit o wala na talaga. Para dun sa mga wala talagang internet connection, sa ping 10.0.0.1 pa lang wala na tapos 100% loss)

Agent: Pa-open ng command prompt tapos type mo ping 10.0.0.1 -t
Customer: Ok naman. Puro reply tapos 0% Loss.

Agent: Pa-type naman ng ping 192.168.224.1 -t
Customer: Ok naman. Puro reply tapos 0% Loss

Agent: Ok naman connection nyo sa base station namin.
Customer: Pag nag ping ako sa www.yahoo.com at the www.google.com ang daming Request Timed Out. Paputol putol connection ko.

Agent: Di na sa amin ang problema dyan! Sa Yahoo at Google na ang problema kasi maraming nag access sa sites na yun kaya bumabagal!
Customer: Gago. E halos lahat ng sites hindi lang yahoo at google na pinuntahan ko ang babagal tapos pag nag ping ako puro request time out! Ibig mong sabihin lahat sila congested! Hindi kami tanga! Bakit sa opisina namin mabilis sila? Yung route nyo may problema mga tanga ayusin nyo yun! Pag nag tracert kayo sa yahoo o google yung pang 15th hop puro asterisk na lumalabas. Iba ang daanan nyo wag yung route na yun!

Agent: Sorry di na namin control yun. Di namin pwedeng mabago yun.
Customer: Tanga! E sa opisina nga namin di paputol putol! Iba ang route na dinadaanan kasi! Gayahin nyo yun o mag subscribe na lang kayo dun (Eastern/ Globe).

Agent: Sa opisina nyo kasi mahal ang bayad sa internet kaya mas mabilis dun.
Customer: Bingi ka ba? Yung paputol putol na connection ang problema ko! Kahit na mas mabagal internet ko kumpara sa opisina ok lang basta walang request time out kasi dumadaan kayo sa matraffic na routers

Agent: Di ko ma gets
Customer: Tanga! Parang mga highway yang internet. Yung ibang kumpanya dumadaan sa maluluwang na highway gaya ng EDSA na walang gaanong traffic. E kayo dun pa kayo dumadaan sa makipot na daan. Bakit ang Eastern at Globe magaganda ang nadadaanan nila maliban sa inyo! Kung di nyo alam mag iba ng daan magsara na kayo!

Closing dialogue 1:

Agent: Sorry may technical problem/activity kami/ sa inyong base station.
Customer: Araw araw na lang yan ang dahilan nyo ha! Wala ka na bang ibang pwedeng idahilan maliban dyan?

Agent: Sorry try to monitor your connection in the next 24 hrs and call us back kung may problem pa rin.
Customer: Putsa ganito na lang ba palagi. Magsara na kayo!

(After a day pihado namang ganon pa rin connection. Don’t forget to call them every day to report the problem para makahingi kayo ng refund sa Smart. Call *1888 on your Smart cellphones then press 1 to ask for the discount!)

Popularity: 1% [?]

When will Smart Bro be available here in Peñablanca, Cagayan?

It’s been almast a year now that I’m waiting for your services to reach our place. Our area is very populated due to a university nearby and there are many students here.

Popularity: 1% [?]

I’m extremely happy with the service now. But honestly, I’ve had problems with SMART Wi-fi as early as day 1 (end of January) but after almost 3 months of complaining and/or troubleshooting with them (relaunch into SMART BRO), naayos din sa wakas. The reason I chose SMART BRO over PLDT MYDSL, for one computer lang ang lowest plan nila unlike sa SMART BRO na pwede gumamit ng router para sa 3 computers namin, mabilis pa rin. Nagdodown ng madaling araw pero less than 5 minutes lang.

FYI: kahit malakas na hangin ng bagyo (Glenda and the one before that), walang pa rin interruption sa service nila. Galeng!

Area: Quezon City.

Popularity: 3% [?]