Good day! I am new to this chronicle. I had my SMART BRO connection 2 weeks ago. So far the service is uninterrupted however my problem is with regards to the speed of the connection. I am averaging 100kbps a far cry from what SMART promised on their advertisements. Sometimes it goes up to 200kbps but never reached the 300+ plateau.

Is there anything I need to do (except calling their “NOT SO technical support”) to address this problem.

MABUHAY PO KAYONG LAHAT!

Popularity: 2% [?]

Apparently, Smart Wifi users can’t even afford to enjoy the web’s simple pleasures. Downloading videos from YouTube has become such a pain in the ass lately. I keep getting broken connections and thus, broken videos. Last week I enjoyed watching ANTM 6 through YouTube but now I find it hard to watch ANTM 5 videos because downloading and reloading (due to broken downloads) are taking WAY TOO MUCH of my free time.

Popularity: 2% [?]

Paki ayos naman ng connection ko sa 205 malabag-toledo, silang, cavite. dang husay eh. kagabi pa ako walang connection eh. ang mga kumag na agent eh.puro ip release at ip renew alam, check sa base station, restart pc, hold on the line. wala na mga ibang alam. sa contructors nman ka bilis magkabit ng internet. pag may prob na ang mga subscriber parang mga bayawak na hinihila ng pasalungat. ano ba nman yan. ayusin nyo. na aapektuhan pati mga client ko..isipin nyo nman din kmi.wag ung kayo lang ang gustong kumita ng kaunting salapi.hirap na nga kitain tapos ibabayad pa sa pakpak na serbisyo. wag ganon dre.!

SA CONTRUCTORS PAKI AYOS NG CONNECTION KO. PLEASE.! (*luhod’t samba*)

Popularity: 1% [?]

Nawalan ako ng connection last night around 6pm. Then i accidentally press ung nasa history ng browser ko ung 169.254.1.1 then nakapasok ako dun sa canopy setting. Then meron isang button dun na “restore to factory setting”….click ko ung button…pero hanggang ngaun ala ako connction sa office ako nagiinternet ngaun. help nman o kung pano ko balik sa setting ng contructor.pls…ano gagawin ko… tumawag ako sa hotline kso parang mga sirang plaka ung mga nandun..paulit-ulit-ulit-ulit at parepareho ang sinasabi…

Popularity: 4% [?]

Our area have no Wireless Center and that SmartWifi/Bro Billings thru Philpost usually are delivered late. SMART’s billing section were quick to understand (I presume) since my 2-month unpaid Wi-Fi is still connected. On the third month, a lady called me and informed me of my duties. A week later, another lady called me and advised me to pay so that I will not experience a permanent disconnection. With all of these calls, SMART seems to be the one bowing to my level and asking me to pay my obligations.

And so I paid all my duties until the month of July on August 7. After a week, my connection was REDIRECTED. I called our “dearly beloved” *1888 (press “2″ for high blood) and complained. I was directed to call billing because of my status on their database. I called billing section and this is what they want for my connection to be restored: pay my August account plus the September account. Of course I protested since there’s still a good 10 days before the month of August is over. But they insist on this otherwise I cannot be reconnected.

And so I paid again for the months of August and September thru the bank. I faxed the deposit slip as per advise of SMART. After an hour I called *1888 and demanded that I be reconnected since I already accomplished their requirements. I was told that my faxed deposit slip cannot be located. I asked “how many fax machines do you have?” and they answered “only one.” And I asked again “Do you have that many faxed messages in an hour to loose mine?”

And the line went silent for more than a minute — I presumed the person on the other line is looking for the correct line in their “ready-made answers”. When my faxed message was found, it was like a party on the other end of the line as I was very furious. My blood boiled when they told me that re-activation of redirected accounts is after 24 hours.

To summarize the events:
August 7 - Connection Redirected
August 7 - Paid in the 3-hr travel wireless center (all dues until July)
August 7 - Reconnected
August 16 am - Connection Redirected
August 17 pm - paid thru bank, faxed deposit slip to Smart (August and September)
August 17 evening - Reconnected
August 24 - received collection letter dated August 9 stating that accounts
are due on August 19

Is SMART changing from “WIFI” to “BRO” all the way or just skin deep? They did not even bothered to inform me of the impending redirection. And redirection after 24 hours? SMART will be slapped in the face with BayanTelDSL’s “Action agad within 4 hours”

I chose SMART’s services because of the name, coverage area, security, infrastructure, stability, convergence, systems integration, etc. Until when will the faults in it’s system be streamlined and become a truly customer-friendly? Mr. Nazareno, please have a look on this. 90% of our populace is heavily relying on your company’s services and we want to continue it that way.

I don’t think posting my account numbers is necessary as I am not the only one having these problems since last year. I mean account numbers as I, my mother, brother and peers have SMARTBRO connections in which I was responsible in applying for such connections.

Popularity: 2% [?]

Subscribed July 2006.

I live in Queensrow, Molino, Bacoor, Cavite. Only had a few bouts of slow connection. But I do understand that the published speed they use in advertisements is in kilobits (kb) and not kilobytes (kB) (1 kilobyte = 8 kilobits). And the speed that you see in commercials and print ads is the maximum possible speed allowable. That means on average your connection may be much less than what you expect most of the time due to several factors: weather, distance from cellsite, surrounding enviroment (e.g. trees, mountains, buildings, structures that may prevent line-of-sight visibility from the base), equipment nearby that may be causing interference (such as power lines etc.), cookies (browser), network congestion, quality of equipment used by the provider, quality of customer premise equipment (the equipment that decodes the signal and feeds them to your PC), PC configuration, firewall settings, processor speed etc.

That is the situation so far in my area. I can’t speak for those in other areas who experience frequent disconnections. Now, that is another story. My last disconnection was three weeks ago and I received an sms text from smart announcing they’re conducting maintenance and that was it.

My advice is always delete cookies from time to time and restart your browser. Make sure your firewall is configured properly for your browser. Defragment your hard disk once a month. Scan your hard disk for spyware (they will slow down your system to a screeching halt) once a week. Some good anti-spyware software are spybot, spywareblaster, adaware (all these are free to download). Or if you have windows xp service pack 2 you can utilize Microsoft’s Windows Defender.

I kinda know all these because I was tech support before for a well known US broadband provider. Last year they were already offering 1.5Mbps (26x faster than dial-up) for almost same price we’re paying. I just hope our folks from Globe or Smart can catch up.

Popularity: 1% [?]

Grabe, ang hina ng signa ng SmartBro dito. Lagi nga ako tumatawag sa hotline. Laging may problem, marami sana gusto magpakabit kaso lang marami narereject dahil sa signal ako 2 months ako nawalan ng connection. Magkaroon man nagpuputolputol; kailan kaya ma solve ‘tong problem na ‘to.

Sana pansin naman to sa lugar namin.

William Cambe Rafael
ser no 1010050826
Sandoval Ave.,
Pinagbuhatan,
Pasig City

Popularity: 2% [?]

Guys, help me naman, can you tell me how to configure my smartbro email? sabi kasi sakin I am provided with an email address.

Thanks!

Popularity: 5% [?]

Hi to everybody, this is my first time d2 sa site ng wifi chronicles, thanks for the moderator, at least may paghi2ngahan na kami ng sama ng loob sa palpak na serbisyo ng smart or meridian ba o ano? Mga ilang buwan na rin kami nagtitiis kaya lng wala kmi magawa khit gusto n nmin ipaputol permanently un service nila kc nga nakatali tau dun sa 1 year na lock in period nila eh, Nung unang kabit nila d2 after mga 2 wks yata un (considering na 3 to 4 days lng daw ikakabit na nila un antenna) maganda un reception, paminsan minsan lng DC pero bigla na lang nawalan ng connection totally. Kinulit ng kinulit ng utol ko un hotline nila na *888 p dati ngaun *1888 n pero an tagal mga 1 or 2 wks yata un nagtiis kmi wala internet pero tuluy-tuloy pa rin un bayad nmin.(Ngayon, tinatamad na magbayad un utol ko, sa kanya nakapangalan un account eh). Dumating din sa wakas un mga tauhan ng meridian, ang sabi nila nagbog-down daw un cell nila sa may Pacita Complex, btw, d2 nga pala kami sa landayan, san pedro laguna, tapos nire-orient nla un antenna papunta dun sa bayan ng san pedro.

Nung una ok uli un reception pero nung tumagal na halos wala ng koneksyon, kailangan p nmin buksan un PC nmin 24 hours a day, seven days a week (24/7) hanep, parang call center ano po) para lng matsambahan nmin un connection nila. Ano kaya un problema d2, bk kc un layo ng base station kc sabi nila 1.5 km radius lng un layo dapat ng antenna sa base station nila, Tunawag kmi uli sa hotline nila in-instruct un basic trouble shooting na ipconfig /all etc. at pag ping dun sa 127.0.0.1 at 10.0.0.1. tapos ang sabi iaakyat daw dun sa higher atsutsutsu ano ba un para ma-assess daw kung may papuntahin sila tao, kinuha pa nga un tel no. d2 sa bahay dahil tatawag dw sila but subalit datapwat ngunit until now wala pa rin tawag or what. (Now, ayaw n tumawag ng utol ko sa mga TSR nila kc puro rhetoric lng un sinasabi, bka makapagsalita pa siya ng di maganda eh di nmn nila talaga kasalanan totally).

Paminsan minsan nagkakaron connection pero minuto lng cguro mga 2 to 5 minutes lng tapos hintay n nmn kmi ng mga ilang oras para magkaron uli connection. Nagdownload n nga ako ng callwave na answering machine software para lng indicator kung may internet connection o wala, kya nga lagi bukas un computer nmin, tumaas n nga bill namin sa kuryente up to the highest level eh! Hay naku, hanggang kailan kaya kami magtitis kua Eddie, at Ate Charo, buti n lng may landline kami ng Digitel, prepaid nga lng kaya wala kaming ibang alternative kundi gumamit ng dial-up nila kahit medyo mahal un service at least pwede mo pa asahan!!!

Ano ba nmn yan, mahiya nmn kayo, kaya nga kmi nagpakabit ng Wifi kuno nyo para magamit nmin sa oras ng pangangailangan dahil ayaw n sana nmin sa dial-up ng mga competitors nyo pero mas maaasahan nmn sa ngayon considering na kailangan nmin sa aming mga trabaho ang internet d2 sa bahay. Lumala pa nga ang problema nung ire-brand nyo sa Smart(bro? as in kalbro?) un pangalan nyo eh, bhira n lng kami magkaron ng connection; to my dismay talaga…hu hu hu, naiiyak na ako sa asarrr!!! Pls nmn pakiusap, pakinggan nyo ang aming mga daing na nauto at naloko nyo… hu hu hu! We deserve to have a refund dun sa mga araw na wala kming kuneksyon! hay naku uli, kunsumisyon!!!

Popularity: 1% [?]

Hi to all,

Pwede ba malaman kung saan makabili ng Reflector para sa motorola kc mahina signal n nakukha ko from smartbro? pls. kahit ako na magkabit. Pero kung may benta ang smart baka naman pwd i-suggest nalang nila sa mga clients nila pero dapat di masyado mahal o kaya monthly i-dagdag nalang nila sa Billing nila kc client k naman.

Popularity: 2% [?]