Misfortunes of Smart Wifi and Smart Bro Customers

VPN access not accessible to Residential Subscribers

Jan 30, 2008 Author: pen_pusher | Filed under: Customer Complaint

Are there any work-around on this problem?
I’ve tried to reconfigure our VPN server to lowest encryption level, and still it didn’t work. I’m only using PPTP VPN. And I think the router they are using is not properly configured to route vpn packets or is not capable of routing vpn packets, [...]

Popularity: 30% [?]

Who Breached the Contract?

Jan 24, 2008 Author: marquis0503 | Filed under: Customer Complaint, Legal Advice

I am from makati. I have been a subscriber since May 2007.
1st month was great. I’m getting like fairly fast when i download mp3, videos and games. After that the service completely s#!%k. I get disconnected every hour and speed is like 15-29kbps. The worst I had was 2kbps(wth).
I [...]

Popularity: 35% [?]

I guess, as all of us here are current Smart Broken subscribers, you probably know what’s plaguing this poor excuse for an Internet Service Provider since last week from this post’s date; the frequent timeouts of their DNS servers.
What I’m perplexed about is this; why is it happening? Do these self-proclaimed technological wizards that handle [...]

Popularity: 34% [?]

Goodbye Smart Wifi/Bro! my Lock-in Period now Expires!

Jan 19, 2008 Author: neozoby21 | Filed under: Customer Complaint

I was planning to continue my subscription to smart wifi/bro for a second year because its cheaper 788@256kbps despite the fact of a very unimpressive service and support that I have experienced, but my surprised that old wifi subscriber will be mandatorily upgrade to the Bro plan because they have repackage as Smart Bro [...]

Popularity: 31% [?]

Question on Billing

Jan 18, 2008 Author: vhortex | Filed under: Customer Complaint, Technical Advice

I have paid last month with P233 pesos on smart wireless center as per what is written on my bill..
Early September, I receive a bill for P999 plus my P233 outstanding pay which I have already paid. What puzzle me is that the billing period is for August 11 - September 10..
How come the bill [...]

Popularity: 33% [?]

Hey guys, just to let you know BBC News today (19 December, 2007) has published the calling that a watchpanel in the UK called Ofcom Consumer Panel had asked the Broadband Carrier in the UK to do something about the “Up to…” thingy that they promise their consumer. You know what the U.K. people are [...]

Popularity: 37% [?]

Pampanga Smart Bro Sucks!!

Jan 17, 2008 Author: Dora_TE | Filed under: Customer Complaint

Buong month down ang base station??!! Napaka-walang kwenta ng Smart bro sa Pampanga!may technical activity DAW na ginagawa sa base station ARAW-ARAW kaya super intermittent ang connection ko! Grrrrr….!!!!!!!!!! Eto pa..i requested technical visit ..ni once walang pumunta!! NASAN ang customer-orientation ng SMART???!!! Matagal ko ng gustong magpadisconnect kaso i’m stucked with the damned 12-months [...]

Popularity: 32% [?]

SmartBro Illegal Connections

Jan 17, 2008 Author: SlackeR | Filed under: Customer Complaint

Not sure if Smart is aware that there are a lot of people illegally connecting/connected to their AP’s. People even sell their Motorola Canopy’s for as low as Php 2,000 not really sure if they know how much that device is worth.
I know this beforehand because I know someone hooked up illegally. NO MONTHLY BILLS. [...]

Popularity: 34% [?]

Can’t send email with SmartBro

Jan 11, 2008 Author: MasterAldo | Filed under: Customer Complaint

Its been almost 3 weeks since I gave SmartBro a call to inform them that I am unable to send email using my outlook… even though I’m using the right outgoing mail server.
First call : They told me to wait 24 hours and observe
24 hours passed
Second Call: Gave me an SR# and told me to [...]

Popularity: 35% [?]

Smart Bro Technical Support Sucks

Jan 3, 2008 Author: Mike Yu | Filed under: Customer Complaint

Stupid Smart Bro technical support. I was at work and I had my girlfriend who was at home to re complain about the loss of my home internet connection. They made her look up stuff and found out something about my local IP address was wrong. Their solution? They told my girlfriend to upgrade my [...]

Popularity: 36% [?]

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